176 to 200 of 2,465 Customer Experience Jobs in England

Operations Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Description Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear … from you! The Impact You Will Have: As an Operations Customer Success Manager, you will be a key player in our global Customer Success team. You will be responsible for optimising systems, processes and tools that support the small to mid-size customers. You will analyse data, identify … build relationships, address their evolving needs, and promote retention and growth. Your primary objective will be to build a low-touch and mostly automated customer journey on the back end for our small to mid-size customers, identify trends (like risk and expansions), mitigate and upsell as needed. This More ❯

have, we learn, extracting and generating vast quantities of data. This conversational data is invaluable to our clients, helping them gain insight into their customer experience, operational processes and more. Our goal is to help them use this data to make better decisions. About the Role As a … isn't solving problems for our customers and you love learning. Engineering is ever-changing. You enjoy exploring areas that you might not have experience with yet. You will be keen on developing clean and maintainable code and mentoring other developers to achieve the same. Most of all, you … data volumes efficiently API Development: Design secure, scalable APIs AWS Cloud Expertise: Architect and deploy systems using AWS services (Lambda, API Gateway, S3, etc) Experience As a Senior Software Engineer in Product at Travtus you will design, implement and improve our backend infrastructure. We are particularly interested in hearing More ❯

payments, helping businesses save money, automate processes, and grow — but we’re only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to … launching and scaling card products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage … the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from More ❯

Senior Customer Success Manager page is loaded Senior Customer Success Manager Apply locations London, UK Full time Posted 3 Days Ago Job Requisition ID: JR546 About Us Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company's Automation … orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service, and accelerate business growth. Guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation, learn … more at . The Sr. Customer Success Manager is focused on ensuring our customers' success in the UK, driving growth and adoption of our technology, boosting renewals, and gleaning strategic insights to improve our product value. This role offers an exciting opportunity to influence customer and company success More ❯

Off the back of our continued success and unprecedented demand for our market leading, AI-powered customer and employee experience (cX & eX) solutions, we're looking for entrepreneurial, energetic, and success-driven Senior Business Development Managers to join the Social Housing or our Local Government Team within our … expand their sales career to the next level, joining a market leading company to offer an exciting career path. The successful candidates will have experience of selling complex software solutions and all of the sales soft skills and intangibles to be a successful new name sales professional. Key requirements … the sectors we serve. Our core solutions: Website/Intranet Secure Customer/Employee portals – Employee/Customer Experience (eX/cX) Business Process Automation (BPA) Systems Integration Brand management AI A full DXP Suite of services All designed specifically for the NHS and Social Housing markets. More ❯

B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. … other software legends like Google, Zoom, and According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization. When our team founded Insider, they not only … to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital More ❯

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive … and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. … growing team. The successful candidate should be able to apply QA processes, practices, and principles to software development and release processes, should apply their experience with a variety of software QA tools to accomplish these processes, as well as to describe requirements for new scripts, tools, and automation needed More ❯

Global Customer Marketing Manager Department: Marketing Employment Type: Full Time Location: London, UK Description The impact you will have Elliptic is seeking an experienced and dynamic Global Customer Marketing Manager to join our growing team. Based in Singapore or London , this role will focus on fostering long-term … tier 1 regional events working with the global events manager. Key Responsibilities What you will do There is currently no formal structure or active customer marketing; the goal of this role is to create and nurture a community that Elliptic customers and prospects want to be part of, and … to be active advocates of. This will enable Elliptic to improve customer retention and grow. This role will scope a structure for, and build and run the customer program aligned with priority customer segments and identify the tools and channels to create an industry-leading program which More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure: Are you a Customer Touchpoint Insight Analyst that will drive the transformation of our customer interactions by leveraging data-driven insights? Ready to join a leading global … company and play a key role in our building out relationships? Look no further! We are seeking an ambitious Customer Touchpoint Insight Analyst to join our expanding team. 🌍💼 Your Daily Quest: 🌎 As a Customer Touchpoint Insight Analyst at Wireless Logic, you'll need a deep understanding of customer More ❯

Account Exec/Customer Success Manager - Finance Aviation Sector Job Sector BI/SaaS/Research/IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The … Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an More ❯

technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual. Requirements 5+ years Presales experience Understanding and awareness … of how AI is impacting the customer service business as well as AI Technologies so as LLM and ChatGPT Knowledgeable of web/scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing … skills. Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware Outstanding problem solving skills, including More ❯

product resulting from work of the Team. Product Professionals are at the center of delivering new products and driving innovation on platforms that improve customer experience, meet customer needs, and create business value while prioritizing "what" the team is working on to deliver value to the customer. … product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Understand and ensures product features and processes align with applicable Discover regulatory, compliance, and risk management … timelines of projects and/or plans through storyboarding and structuring complex information visually. Contributes to the product development and vision by connecting how customer solutions support business goals. Responsible for delivering Minimum Viable Product (MVP). Collaborate with cross-functional teams to support go-to-market strategies. Builds More ❯

Principal Product Manager Technical, Prime Video Viewer Experience Job ID: Amazon Development Centre (London) Limited Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are … is at the heart of everything we do. If this sounds exciting to you, please read on. As a product leader for the viewer experience for movies and TV shows, you will define a best-in-class, lean back, playback experience for Prime Video's core content type. … You will have end-to-end ownership of the product strategy, roadmap, features, user experience, design, and technology required to deliver an immersive playback experience that enables Prime Video customers to binge watch their favorite movies and TV shows. Prime Video's scale and selection is unprecedented, so More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description We're looking for a Lead Full Stack … and able to thrive in an Agile environment Maintainleading-edge knowledge in emerging technologies; drive knowledge sharing and lessons learnt sessions from knowledge and experience Assist in business development activities including providing technical input and strategy into client proposals and RFP's Qualifications Your Skills and Experience Experience More ❯

Marketing Events and Customer Advocacy Program Manager About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with … well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates. The Role We're looking for an experienced Marketing Events and Customer Advocacy Program Manager to take our events and customer engagement to the next level. At Duco we are customer obsessed. We attend … industry conferences, host our own events and webinars, and engage proactively in a customer experience that builds customer advocacy. This role will be responsible for planning, executing and reporting on events, while also building and managing a customer advocacy program. The role sits in Duco's More ❯

management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to our Senior Director, Customer Success & Training you will play a key role … as part of the Customer Success Leadership team. You will be responsible for: Developing and maintaining a unique understanding and executive level working relationship with our Enterprise customers & prospects, understanding their business strategy and plans to ensure they and Reapit are aligned. Take ownership of a portfolio of assigned … providing them with a single point of accountability and working with internal teams to enhance engagement, increase product adoption and overall value realisation. Delivering Customer service excellence through regular meetings and engagement, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to More ❯

Yeah, that's Capture One, that's who we are. Cool, huh. The role As our community grows, we're looking for an Enterprise Customer Success Manager to help our largest customers - including some of the world's best-known brands in North America and Europe - get even more … from Capture One. As a founding member of the Customer Success team, you'll have the opportunity to shape how we drive productivity & ROI across our largest ecommerce studios whilst also uncovering insights that sharpen our product roadmap. What you will do Build real relationships: You will be the … closely with Account Managers to prioritize aftersales activity & report on client onboarding progress. You'll collaborate with product and training teams to deliver optimal customer experience & support. Monitor their health: Engage with sales operations to regularly monitor customer health indicators, identify potential risks, and develop proactive strategies More ❯

have, we learn, extracting and generating vast quantities of data. This conversational data is invaluable to our clients, helping them gain insight into their customer experience, operational processes and more. Our goal is to help them use this data to make better decisions. From staffing to process improvement. … isn't solving problems for our customers and you love learning. Engineering is ever-changing. You enjoy exploring areas that you might not have experience with yet. You will be keen on developing clean and maintainable code and mentoring other developers in achieving the same. Most of all, you … data volumes efficiently API Development: Design secure, scalable APIs AWS Cloud Expertise: Architect and deploy systems using AWS services (Lambda, API Gateway, S3, etc) Experience As a Product Engineer at Travtus you will design, implement and improve our backend infrastructure. We are particularly interested in hearing from Engineers who More ❯

Trading team who will have an active part in building out our next generation front end. The ideal candidate is someone who has demonstrated experience architecting, building, and operating highly scalable, available, and fault-tolerant trading systems across a range of technologies. You are excited to work with a … of new functionality and maintain the company's fixed income e-trading platform for institutional credit product trading focusing on UX/UI and customer experience Build re-usable components to be compatible across product lines Participate in analyzing, designing, writing, and testing code, documenting, and implementing functionally … appropriate, technically sound, and well-integrated application systems This is completed in accordance with product manager's vision, customer requirements, and organizational methodologies and standards Work through all phases of the software development life cycle, including analysis, design, requirements, implementation, unit testing, functional testing, and postproduction release support What More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯

Principal Product Manager Technical, Prime Video Viewer Experience DESCRIPTION Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Amazon's Prime Video is … is at the heart of everything we do. If this sounds exciting to you, please read on. As a product leader for the viewer experience for movies and TV shows, you will define a best-in-class, lean back, playback experience for Prime Video's core content type. … You will have end-to-end ownership of the product strategy, roadmap, features, user experience, design, and technology required to deliver an immersive playback experience that enables Prime Video customers to binge watch their favorite movies and TV shows. Prime Video's scale and selection is unprecedented, so More ❯

fair financial future, one piece of software at a time. Team Description At our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. Role Description As … a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using products. In this role, you'll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various channels … professionally and promptly. Additionally, you'll maintain an up-to-date understanding of new products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. Successful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and More ❯