176 to 200 of 1,190 Customer Experience Jobs in England

Customer Insight Analyst Location: Rochdale (Hybrid) Permanent, 36.25 hours per week £42,668 + benefits package Are you passionate about using data to enhance customer experiences? Our client is seeking a dynamic and analytical Customer Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact by transforming … customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry regulations. Data Integrity Monitoring: Ensure survey performance and data quality while continuously seeking improvement opportunities. Feedback Analysis: Dive deep into … For: Technical Skills: - Strong proficiency in data analysis and advanced analytical skills using analytical tools.- Excellent SQL skills for managing and querying large datasets.- Familiarity with survey platforms like CX Feedback or Survey Monkey.- Experience in text analytics and sentiment analysis. Personal Attributes: - Exceptional stakeholder engagement and communication skills, especially with senior managers and Board members.- A curious mindset More ❯

business growth. You will bring with you a proven track record of selling and leading large-scale, high-impact programmes, preferably in the life sciences sector, along with significant experience in data analytics, business intelligence, quantitative research, and automation solutions. This role will be pivotal in managing and expanding DT’s book of business. The successful candidate will be … responsible for client delivery, team leadership, business development, and life sciences focused thought leadership across Digital Strategy & Transformation and Customer Experience topics. About Us DT Consulting, an Indegene company, is a strategy consulting firm. We drive transformation by building capabilities required to help life sciences companies thrive in the digital age and create meaningful impact with both health … care professionals and patients. Our focus on digital and customer experience transformation has made DT Consulting the trusted advisor of many Tier-1 life sciences firms in the US, Europe, and Asia. We have a global team of talented consultants and life science specialists, with first-hand knowledge and deep experience in strategy and execution gained both More ❯

business growth. You will bring with you a proven track record of selling and leading large-scale, high-impact programmes, preferably in the life sciences sector, along with significant experience in data analytics, business intelligence, quantitative research, and automation solutions. This role will be pivotal in managing and expanding DT’s book of business. The successful candidate will be … responsible for client delivery, team leadership, business development, and life sciences focused thought leadership across Digital Strategy & Transformation and Customer Experience topics. About Us DT Consulting, an Indegene company, is a strategy consulting firm. We drive transformation by building capabilities required to help life sciences companies thrive in the digital age and create meaningful impact with both health … care professionals and patients. Our focus on digital and customer experience transformation has made DT Consulting the trusted advisor of many Tier-1 life sciences firms in the US, Europe, and Asia. We have a global team of talented consultants and life science specialists, with first-hand knowledge and deep experience in strategy and execution gained both More ❯

business growth. You will bring with you a proven track record of selling and leading large-scale, high-impact programmes, preferably in the life sciences sector, along with significant experience in data analytics, business intelligence, quantitative research, and automation solutions. This role will be pivotal in managing and expanding DT’s book of business. The successful candidate will be … responsible for client delivery, team leadership, business development, and life sciences focused thought leadership across Digital Strategy & Transformation and Customer Experience topics. About Us DT Consulting, an Indegene company, is a strategy consulting firm. We drive transformation by building capabilities required to help life sciences companies thrive in the digital age and create meaningful impact with both health … care professionals and patients. Our focus on digital and customer experience transformation has made DT Consulting the trusted advisor of many Tier-1 life sciences firms in the US, Europe, and Asia. We have a global team of talented consultants and life science specialists, with first-hand knowledge and deep experience in strategy and execution gained both More ❯

business growth. You will bring with you a proven track record of selling and leading large-scale, high-impact programmes, preferably in the life sciences sector, along with significant experience in data analytics, business intelligence, quantitative research, and automation solutions. This role will be pivotal in managing and expanding DT’s book of business. The successful candidate will be … responsible for client delivery, team leadership, business development, and life sciences focused thought leadership across Digital Strategy & Transformation and Customer Experience topics. About Us DT Consulting, an Indegene company, is a strategy consulting firm. We drive transformation by building capabilities required to help life sciences companies thrive in the digital age and create meaningful impact with both health … care professionals and patients. Our focus on digital and customer experience transformation has made DT Consulting the trusted advisor of many Tier-1 life sciences firms in the US, Europe, and Asia. We have a global team of talented consultants and life science specialists, with first-hand knowledge and deep experience in strategy and execution gained both More ❯

business growth. You will bring with you a proven track record of selling and leading large-scale, high-impact programmes, preferably in the life sciences sector, along with significant experience in data analytics, business intelligence, quantitative research, and automation solutions. This role will be pivotal in managing and expanding DT’s book of business. The successful candidate will be … responsible for client delivery, team leadership, business development, and life sciences focused thought leadership across Digital Strategy & Transformation and Customer Experience topics. About Us DT Consulting, an Indegene company, is a strategy consulting firm. We drive transformation by building capabilities required to help life sciences companies thrive in the digital age and create meaningful impact with both health … care professionals and patients. Our focus on digital and customer experience transformation has made DT Consulting the trusted advisor of many Tier-1 life sciences firms in the US, Europe, and Asia. We have a global team of talented consultants and life science specialists, with first-hand knowledge and deep experience in strategy and execution gained both More ❯

network of electric vehicle charging points. The Technology team works with a set of global retail convenience businesses to support and develop a compelling portfolio of products to differentiate customer experiences and deliver breakthrough business value. As Senior Principal Delivery Manager Europe, you will be the business facing technology leader for our European retail business working closely with business … and mentor a large and diverse digital organization that delivers and maintains multiple products, and technologies. Establish and maintain a high-performance culture that fosters innovation, excellence, collaboration, and customer satisfaction. Drive the adoption of best practices, standards, and methodologies for software development, testing, deployment, and operations. Ensure compliance with regulatory, security, and quality requirements for regions in Europe … Build and maintain strong relationships with internal and external partners, including, vendors, partners, and industry peers Have a customer-led view on deliveries and priorities. Represent and promote our company's brand, values, and vision as one of the key leaders for technology in our European business Requirements Experience leading within the grocery retail sector or equivalent would More ❯

for a senior experienced and motivated business-oriented AI/ML practitioner who possess a unique balance of business knowledge and Technology depth in Machine Learning with deliver implementation experience in the cloud. AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for … their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners. Key job responsibilities - Advise customer's technologists and business leads; help them to explore the … the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way - Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail - Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all More ❯

fantastic opportunity to grow your skills across a modern, distributed system at scale. We define ourselves as product engineers - this means we love building products, thinking about the user experience, and collaborating with stakeholders to deliver impactful solutions. As a junior product engineer, you'll develop the ability to understand how your code impacts users and learn to contribute … Our team highlights Quarterly hackdays Integrated personal development time (3 days a quarter) Engineering show and tell over pizza and refreshments Up-skilling budget A culture focussed on developer experience and giving you a platform to thrive and grow both technically and personally (we are obsessed with DX) Mob programming & pair programming Dedicated mentorship from senior engineers About you … Experience : 0-3 years of software engineering experience with some exposure to modern development practices. New graduates or career changers with demonstrable coding skills are welcome Technical foundation : Basic proficiency in at least one programming language (bonus points for Go, TypeScript, or similar strongly-typed languages) with eagerness to learn distributed systems and cloud platforms Learning mindset : You More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non … fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing … customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use More ❯

Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non … fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing … customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations. Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use More ❯

Sector Location: London, United Kingdom Alternate Location United Kingdom Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this multifaceted, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Executives, and you will rely … on an extended network of technical resources, product specialists and Cisco Engineering to acquire in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. In our team, we are … passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for an ambitious idea. Your Impact As a pre-sales Solutions Engineer for the defence sector. In this customer More ❯

scaling HealthTech brand, the Head of Product Management/Product Lead/Principal Product Manager role involves leading a small product team of 4 to improve and evolve the customer experience throughout the service journey. They have a strong footprint and presence in their specialist area, but have relatively immature tech and product capability. This role involves identifying … quick win opportunities to fix improve and automate service delivery, going on to redesign the way tech facilitates service delivery as well as improving customer acquisition, conversion and overall experience. The role requires someone who can think strategically and be part of the team that identifies opportunities to develop new products & services, but also involves being very hands-on … in central London (ie monthly). Key responsibilities: Lead a relatively junior but enthusiastic product team, coaching & mentoring where needed to improve individual and overall capabilities. Analyse requirements, opportunities, customer data and feedback to shape a prioritised roadmap of initiatives. Help develop product strategy as part of the leadership team, working with key stakeholders in technology and commercial areas. More ❯

scaling HealthTech brand, the Head of Product Management/Product Lead/Principal Product Manager role involves leading a small product team of 4 to improve and evolve the customer experience throughout the service journey. They have a strong footprint and presence in their specialist area, but have relatively immature tech and product capability. This role involves identifying … quick win opportunities to fix improve and automate service delivery, going on to redesign the way tech facilitates service delivery as well as improving customer acquisition, conversion and overall experience. The role requires someone who can think strategically and be part of the team that identifies opportunities to develop new products & services, but also involves being very hands-on … in central London (ie monthly). Key responsibilities: Lead a relatively junior but enthusiastic product team, coaching & mentoring where needed to improve individual and overall capabilities. Analyse requirements, opportunities, customer data and feedback to shape a prioritised roadmap of initiatives. Help develop product strategy as part of the leadership team, working with key stakeholders in technology and commercial areas. More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

and investment. We've recently onboarded a new partner Appraisd, who are committed to providing the best performance management platform to our clients. We are now looking for a Customer Success Manager to be based out of Warrington three days per week, with two days working from home. You'll travel to Appraisd offices in Central London once every … two weeks as part of your role. As Customer Success Manager, you'll initially be focussed on the Appraisd product offering whilst also supporting the Talos360 Customer Success team. You'll play a crucial role in creating long-lasting relationships with our clients. You will serve as a trusted advisor, ensuring clients are maximising the value of our … platform, achieving their desired outcomes, and securing renewals and expansion opportunities. You'll work closely with Sales, Product, and other internal teams to provide an exceptional customer experience, drive product adoption, and identify opportunities for upsells and growth. Customer Success Manager - Key Responsibilities - Lead the onboarding process for new clients, ensuring smooth setup and utilisation of Appraisd More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … more. About the Role We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.). Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree. Candidates with passion and drive to learn and embody our ethos are encouraged to More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through … their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer More ❯

major period of digital transformation. They are seeking a Head of Digital & AI to lead the integration of digital and AI-enabled initiatives across their retail estate, enhancing the customer experience and driving operational efficiency. This permanent position sits at senior leadership level and offers the opportunity to shape strategy, oversee delivery, and play a pivotal role in … AI-enabled programmes. Oversee delivery of CRM, CDP, EPOS, digital signage, and order/pay solutions through a team of project managers. Drive adoption of AI use cases, including customer flow analysis, safety monitoring, stock management, and back-office operational AI tools. Ensure digital and AI initiatives are integrated into a cohesive customer experience strategy. Manage third … from external delivery. Act as a senior technology leader, balancing corporate credibility with pragmatic delivery oversight. Requirements Proven track record in retail, hospitality, or consumer-facing technology leadership . Experience overseeing CRM and CDP programmes in a multi-site environment. Demonstrated exposure to AI in operational/retail settings (e.g. vision tech, customer behaviour analysis, inventory management). More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to More ❯

Role : Business Analyst Rate : £500 per day IR35 : Outside (TBC) Location : Greater Manchester Working Practice : Largely on-site with customers Length : 3 Months Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the … digital technical team. The customer wish to utilize the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels, and when unified through the new platform, is expected to allow the customer to improve … customer experience through more personalised and proactive communications, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making. The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The desired output from the Data Business Analyst is to More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Upmarket Customer Success Manager you will play a pivotal role in guiding some of our largest customers … through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now … working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Upmarket Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is based in our More ❯