176 to 200 of 1,907 Customer Experience Jobs in England

We are looking to hire a Principal Product Manager with deep experience in building and scaling SaaS products for global enterprise customers. The ideal candidate will have a proven track record of owning products that generate millions in revenue and will have deep expertise in understanding the needs of large, complex organizations. This role requires strong leadership, strategic vision … suited for a leader who thrives in fast-paced environments with high expectations and a bias for action. We're looking for someone who is passionate about delivering exceptional customer experiences, understands the importance of speed and urgency, and knows how to scale enterprise-level solutions across global markets. What you will do : Product Strategy & Vision: Develop and execute … with the company's strategic objectives and the needs of large, global enterprise customers. End-to-End Product Ownership: Take full ownership of the product lifecycle, from ideation and customer validation, through development and delivery, to scaling globally with millions of users and significant revenue impact. Enterprise Customer Focus: Engage deeply with global enterprise customers to understand their More ❯

Commercial Operations Manager Location: Birmingham Salary: £47,000 - £54,000 dep on experience + 15% bonus (OTE up to £62,000) + excellent benefits package Job Type: Full-Time (hybrid) Are you a strategic thinker with a passion for driving operational efficiency and commercial performance across international markets? We are seeking a Commercial Operations Manager to lead and optimize … sales and customer service operations, streamline commercial processes, and enhance business performance across Europe, working for a global market leader. About the Role: As Commercial Operations Manager, you will play a pivotal role in ensuring commercial excellence by improving sales operations, optimizing customer service workflows. It is most important that you have good working knowledge of Salesforce and … cross-functionally with key departments throughout Europe, to deliver strategic initiatives, including I.T. improvements and modifications that support business growth and service quality. Responsibilities: • Drive improvements in sales and customer service efficiency through workflow automation and best practices. • Develop performance tracking systems, forecasting models, and pipeline management tools. • Implement commercial strategies to optimize revenue and enhance customer experience. More ❯

North East, as they look for a Senior eCommerce Executive. This would be a new, standalone opportunity to develop, scale an eCommerce strategy for additional online sales and repeat customer revenue. FT, onsite role to collaborate with the Marketing and Sales teams. Up to £40,000 DOE + benefits Role and responsibilities: Develop and implement comprehensive e-commerce strategies … approach to website development, ensuring that Direct-to-Consumer websites are user-friendly, visually appealing, and optimized for maximum performance. Implement best practices in website design, navigation, and user experience to enhance customer engagement and boost sales. Conduct regular website audits to identify opportunities for improvement and implement necessary changes to drive website performance. Manage and execute social … knowledge of HTML, CSS and Java Script. Possess a solid grasp of SEO principles and the capability to actively engage in their implementation as the team continues to expand. Experience required: 3+ yrs of experience managing or running a high-performance eCommerce sites, ideally Shopify/Shopify Plus Strong background in managing paid ads across Amazon, Google, and More ❯

to join their Business Insights & Analytics team. This is an exciting opportunity for a numerically minded graduate or early-career analyst to build technical skills and gain broad commercial experience in a supportive and collaborative environment. What you’ll be doing: Supporting teams across marketing, operations, pricing, and customer service with data-led insights Building and maintaining reports … and dashboards to monitor performance and identify trends Contributing to experimentation and testing around customer experience and pricing Learning modern tools including SQL, Python, Tableau, and Databricks (training provided) Collaborating with stakeholders across the business and within the wider analytics team What we’re looking for: A degree (or equivalent experience) in Maths, Economics, Statistics or similar … Strong communication and problem-solving skills Some Excel experience and a keen interest in data and technology A passion for learning and personal development This role offers a great platform to grow within a data-driven, customer-focused business that values collaboration, innovation, and real-world impact. If you're a motivated individual looking to kick-start or More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

a dynamic and experienced E-commerce Manager to oversee and enhance the online performance of their websites. The successful candidate will be responsible for driving online sales, improving user experience, and implementing strategic initiatives to maximize revenue and conversion rates. This will be a full time office based position in London Key Responsibilities: E-commerce Strategy & Execution: Execute comprehensive … performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries and … issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate marketing. More ❯

of remote working combined with regular on-site collaboration. You will play a key role in designing, configuring, and supporting Dynamics 365 solutions that enhance business processes and improve customer experience across sales, marketing, and service functions. Key Responsibilities: Collaborate with business stakeholders to understand and document CRM requirements, translating them into functional specifications. Configure and customise Microsoft … and enhancement recommendations for the CRM system. Stay up to date with Microsoft Dynamics 365 updates and best practices, advising on how new features can benefit the business. Skills & Experience: Proven experience in a similar CRM Functional Consultant role, with a strong focus on Microsoft Dynamics 365 (CE/CRM) . Solid understanding of CRM principles and business … processes, particularly within sales, marketing, and customer service. Experience gathering business requirements, conducting workshops, and creating functional documentation. Ability to configure Dynamics 365 out-of-the-box features (entities, forms, views, workflows, security roles, etc.). Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Strong analytical and problem-solving abilities. More ❯

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications … Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications on … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … retail stores in Newcastle, Glasgow. London, Manchester and Milan. This position oversees Insights across END. You will be the key contact for all things related to Analytics, including Digital, Customer, and Brand. The high-level focus of this role is to drive actionable insight from our data sources through reporting, analytics, and research. Key Responsibilities Ensuring all business functions … are kept aware and informed of relevant insights and analytics. Leading on customer-based insights. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Driving and maintaining a customer-led mentality. More ❯

suit an experienced digital leader looking to drive profitable online sales across established UK and European markets. This is a commercially focused role with full ownership of the online customer journey, conversion optimisation, and the identification of new growth initiatives. You'll collaborate closely with cross-functional teams across performance marketing, UX, product, and operations, with a clear remit … tangible impact on the business's next phase of growth. Key Requirements Develop and implement a commercially sound e-commerce strategy to deliver sustainable revenue growth Champion a seamless customer experience, with focus on UX, checkout optimisation, and conversion rate improvements Identify and deliver new initiatives such as loyalty programmes, affiliate schemes, and customer referral incentives Own … multivariate testing programmes to foster a culture of continuous improvement Support international expansion with consideration of localisation and cross-border trading requirements Oversee and refine the end-to-end customer journey across desktop, mobile, and tablet experiences Manage and grow a high-performing e-commerce team, including hiring, coaching and setting KPIs Ensure commercial targets are set and met More ❯

report directly to the Country Manager and take responsibility for driving strategic operational improvements across the UK, aligning internal processes with commercial objectives and ensuring the highest standards of customer experience and efficiency. Key Responsibilities Lead and execute operational strategy across the business, aligning with broader company goals. Drive performance and continuous improvement across logistics, transportation, and inventory … operational alignment. Develop and maintain KPI reporting frameworks to monitor operational efficiency and service performance. Ensure compliance with service-level agreements, regulatory standards, and internal policies. Take ownership of customer service excellence, managing escalations and driving long-term solutions. Collaborate with commercial, sales, and customer service teams to translate client expectations into operational execution. Manage and mentor multi … resolved. Conduct regular visits to UK operational sites including Milton Keynes and Manchester. Build a culture of high-quality leadership, people development, and team collaboration. Candidate Profile Essential Skills & Experience: 10+ years’ experience in logistics, supply chain or technical services operations. Demonstrated experience in operational leadership roles, ideally across multiple locations. Proven success managing cross-functional teams More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential … line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential … line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion More ❯

operations. With headquarters in London and offices in California and Singapore, our team of 180+ professionals is united by a mission to transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving … contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. The Service Delivery Manager is … responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels and enhancing the overall customer experience. The role involves working closely with a cross-functional team dedicated to supporting live customers, driving continuous improvement, managing software upgrades, and acting as a key escalation point for service-related issues. More ❯

deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role … the courier network is maximised to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and forecast of regional budget and … depot, namely the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in More ❯

team is part of Amazon's Personalization organization, a high-performing group that leverages Amazon's expertise in Gen-AI models/LLMs, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers. About The Team Our vision is to enhance the customer shopping experience on Amazon by leveraging Gen … strive to save customers valuable time by tailoring their discovery and exploration journey to their individual passions and hobbies. Our goal involves identifying personalization opportunities to develop and optimize customer experiences, thereby improving the overall search and discovery process across Amazon. Job Description: Want to be at the forefront of creating the next-gen of AI-powered shopping experiences … This leader must have strong written and verbal communications skills, the ability to manage and influence others and strong cross-functional leadership. The right person has high levels of customer obsession, strong technical judgement, demonstrated ability to build scalable teams and products, and is skilled on working with cross-functionally across key stakeholders, and partner with dedicated engineering and More ❯

knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people-focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build … an on-call rota or ensuring SLAs are consistently met. Act as the main point of contact between support and other teams-especially Product, Engineering, and Sales-to get customer issues solved quickly and to share feedback that shapes our roadmap. Regularly review our support tools and workflows, recommending upgrades or changes where needed. Track key support metrics and … customer feedback, and share insights with the wider team to drive improvements. Qualifications: Essential Degree in Computer Science, Mathematics, or a related field. At least five years' experience leading a technical support team in a software or SaaS business. Experience managing remote or international teams. Solid grasp of SaaS and cloud infrastructure (AWS, Azure, or GCP). More ❯

new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers. We're looking for Investigators to evaluate transactions and safeguard Amazon … s global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the … required. Key job responsibilities As part of your role, you will have the opportunity to: Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer's, or merchants. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk. Maintain Amazon's site quality by More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost … to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest assets, so we pride ourselves on being 'Employee First … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne … helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

analytical backbone of the EU Heavy Bulky & Services team? We are hiring a Business Intelligence Engineer to scale up our data projects to the next level. This position requires experience in building Business Intelligence solutions, paired with bringing a hands-on data engineering mentality. We seek individuals that enjoy to collaborate across stakeholders and that bring excellent statistical and … analytical abilities to the team. Heavy Bulky & Services is a growing Amazon business, designed to enable Customers to enjoy website browsing, product shopping and delivery experience for our specific product portfolio. We are looking for a Business Intelligence Engineer to support our European business. This role will work across teams including Product Managers, Tech, Logistics, Finance and Retail. You … will be able to display excellent communication skills and stakeholder management, focus on upholding standards and be committed to creative problem solving and getting things done. Our Customer Experience is critical and so you will be truly Customer obsessed. The successful candidate will have played a leading role in bringing to life analytically derived solutions that have More ❯

Implementation Specialist III (FICA) Utility background is required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne … helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

Job Description Location: Hybrid (3 days in office) in our Newcastle Office Help us shape the future of digital experiences at Sage! The Sage Experience Platform (SXP) delivers an effortless, unified digital journey across our product suite. It empowers Customers and Accountants to take control of their relationship with Sage through cutting-edge capabilities like Copilot, Subscription Management, and … seamless navigation across our ecosystem. As a Senior Business Analyst within SXP, you'll play a pivotal role in delivering exceptional customer experiences. Acting as the bridge between our development teams and stakeholders, you'll ensure our features are impactful, intuitive, and aligned with business goals. Key Responsibilities Key Responsibilities Key Responsibilities • Lead project delivery and collaborate with cross … functional teams to deliver outstanding customer features and experiences. • Apply strong business analysis skills to gather and define key delivery requirements. • Translate stakeholder needs into clear, actionable items on the product backlog. • Partner with Product Management to refine the roadmap in line with evolving business priorities and market trends. • Serve as the go-to expert for product-related queries More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … management, and collaboration. Assist in creating detailed project documentation, including design specifications and deployment plans. Provide expert guidance on best practices for CWM, BI and CRM adoption to maximise customer success. Identify opportunities for business expansion and additional consulting engagements by maintaining strong client relationships. Conduct presentations and demonstrations to stakeholders to showcase solutions and their benefits. Provide ongoing … support and training to clients post-implementation. Stay informed about industry trends, emerging technologies, and software innovations in the CWM and CRM space. Experience & Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 1-2 years of experience in consulting, project management, or a similar role. Strong analytical and problem-solving More ❯