176 to 200 of 1,165 Customer Experience Jobs in England

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless cust... More ❯

About Product at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience … be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems. You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs … provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role will be based in London (or Nuneaton, or Amsterdam) you will be required to travel only occasionally to our Hubs in Nuneaton or London or to any other location More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role The Customer interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone, troubleshooting issues, and ensuring customer … collaborate with other teams to resolve complex cases and contribute to improving support processes, Including financial services and first-line software support. The goal is to deliver an exceptional customer experience while maintaining high service standards. We're looking for someone who must have: Excellent communication skills, with the ability to explain complex issues in simple terms. Strong … problem-solving abilities and a "can-do" attitude. Ability to handle a high volume of customer inquiries while maintaining professionalism. Prior experience in customer service, ideally in financial services or software support. Basic technical troubleshooting skills or willingness to learn. A customer-centric approach with a strong desire to exceed customer expectations. Strong attention to More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Customer Vulnerability & Safeguarding Manager Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Customer Vulnerability & Safeguarding Manager role. We offer a competitive salary up to £60k per annum dependant on experience A company car lease/… week) Work type: ?Permanent. Working full time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Customer Vulnerability & Safeguarding Manager to join us in the Customer Experience function and be responsible for creating & implementing strategic plans for supporting & safeguarding our vulnerable customers Could this … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Where you fit in: As our Customer Vulnerability & Safeguarding Manager you will create and implement the strategic plan for supporting and safeguarding our vulnerable customers which includes external partnering, development and deployment of internal policy, procedures More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation … UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring … reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global More ❯

who have previously visited their Website, and with effective listening, fact finding and matching you'll be converting these calls into sales all whilst delivering a best-in-class customer experience. Role starts on 13th October - with 2 weeks fully paid training. Working hours/Shift patterns - 40hrs per week, rotational shifts Monday to Friday (8hr shift between … weeks (09:00 to 17:30) Temporary to Permanent role available after 12 weeks Role Overview : Explore the customers needs and offer suitable products and services Guiding the customer through the sales journey whilst ensuring that they are kept fully informed Working towards and aiming to exceed sales expectations Delivering a best-in-class customer experience Experience : Confident communicator with strong people skills IT literate with the ability to navigate multiple systems quickly and efficiently A passion for TECH Flexible Previous Sales experience would be great More ❯

Companies to build innovative, high-performance platforms that power sportsbooks, lotteries, casinos, virtual games, and financial trading. Our Vision is to shape the future of gaming and to transform experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways. We value teamwork, knowledge sharing … professional to join our growing, high-performing Project Management team. We are seeking a highly motivated individual with a proven ability to manage complex projects and successfully deliver live customer products and strategic roadmaps. In this role, you will collaborate closely with clients and internal stakeholders to ensure the delivery of an exceptional customer experience. Key Responsibilities ? Be … internal teams where necessary by asking clients questions and confirming any necessary details promptly. ? Support and coordinate strategic initiatives across the organisation. ? Act as point of contact with external Customer teams to ensure that tickets are prioritised according to customer needs. ? Work closely with the Product team. TEAMWORK: ? Deliver work in an agile team with shared ownership for More ❯

Companies to build innovative, high-performance platforms that power sportsbooks, lotteries, casinos, virtual games, and financial trading. Our Vision is to shape the future of gaming and to transform experience from gaming operations into intelligent solutions that meet customer needs in the digital era and create value for all stakeholders in sustainable ways. We value teamwork, knowledge sharing … professional to join our growing, high-performing Project Management team. We are seeking a highly motivated individual with a proven ability to manage complex projects and successfully deliver live customer products and strategic roadmaps. In this role, you will collaborate closely with clients and internal stakeholders to ensure the delivery of an exceptional customer experience. Key Responsibilities ? Be … internal teams where necessary by asking clients questions and confirming any necessary details promptly. ? Support and coordinate strategic initiatives across the organisation. ? Act as point of contact with external Customer teams to ensure that tickets are prioritised according to customer needs. ? Work closely with the Product team. TEAMWORK: ? Deliver work in an agile team with shared ownership for More ❯

positive way we interact which is why so many of our employees stay with us long term. Due to significant growth and expansion, we have a vacancy for a Customer Success Manager to join our fantastic VisNet Modelling team so, if you've got experience managing enterprise software clients and a proven track record in driving customer … retention, we'd love to hear from you! Key Details: This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight. As Customer Success Manager (CSM) for the VisNet Modelling team, you'll be our enterprise clients' dedicated point of contact, ensuring they gain maximum value from our data-driven software solutions. … You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You'll collaborate closely with product, engineering, QA, support and commercial teams to deliver a seamless customer experience and ensure the long-term success of each client relationship. Key Responsibilities: Customer success & relationship management More ❯

Principal Product Manager, Retail Business Services (RBS) Amazon strives to be the world's most customer centric company. To support … that, Retail Business services (RBS), Brand Experience (BX) organization creates, builds and leads innovation for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building self-help tools, recommendation, business impact, customer preferences, and trends leveraging customer feedback. We are … seeking a Principal Product Manager to lead our BX initiative. This role will build and develop products and self-help tools for WW brands to help them improve CX and grow their business, owns the vision and long term roadmap, and drive teams to execute on that vision. The role will be responsible for setting the direction for the portfolio More ❯

opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee … applications perform to a high level while adhering to Mott MacDonald's policies and procedures. Key Responsibilities And Duties Include Provide support to Project Applications team Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Work closely with the wider Applications teams, helping to define support requirements … MacDonald standards, policies and any regulation; this includes adhering to our internal governance Candidate specification Essential Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team … works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and be passionate about customer … quality standards as set out in departmental guidelines Achieve and exceed team and personal Net Promoter Score targets Achieving personal and departmental performance targets set out for 2nd Line Customer Support Analysts Complete all mandatory training (current data protection modules) Promote the IRIS brand in a friendly and professional manner Escalate more complex queries to the 3rd Line Support More ❯

survey versions, logic changes, and deployment schedules. Support data integration efforts by ensuring clean and consistent data output for analysis. Monitor live survey responses to identify technical or user experience issues. Qualifications 1-3 years of experience with survey platforms (e.g., Qualtrics, Alchemer, SurveyMonkey, Confirmit). Strong attention to detail and logic-based problem solving. Experience in … survey scripting and QA processes. Excellent English language communication skills, both verbal and written. Experience in healthcare, education, or customer experience industries. Experience in clinical trials and drug development space preferred. Bachelor's degree. What ICON can offer you Our success depends on the quality of our people. That's why we've made it a More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any of our client's offices (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team with our … client. The team works directly with our customers and represents our client by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and … be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as their customers are the backbone of their brand, and they wouldn’t be where they are without them! In this role, you'll play a crucial part in assisting their customers with intricate queries by conducting thorough investigations. More ❯

family. A great holiday package About the role As the sole Lead Product Manager for Booker’s Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for … developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 … high quality and timely execution. Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects. Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout. Drive innovation by identifying and implementing features that simplify and elevate the customer journey. Act as the key liaison for all More ❯

with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience & Knowledge: Previous experience in product administration, planning, or project coordination is desirable but not essential. Familiarity with product lifecycle management or working in a product-focused … you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet … Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage More ❯

/AWS/Azure services Contribute to DevOps adoption, CI/CD pipelines, and containerisation with Docker Collaborate on integrating AI/ML solutions to enhance product features and customer experience Tech Stack/Experience Needed Strong commercial experience with Node.js and TypeScript 3+ years' experience with a modern frontend framework ( React, Angular, or Vue.js … Experience with Infrastructure as Code (Terraform or AWS CloudFormation) Hands-on experience with Docker Solid knowledge of GCP, AWS, or Azure Proven track record building and scaling SaaS applications (5+ years) Experience with AI frameworks, APIs, or services (desirable) Strong understanding of Agile practices What's On Offer Hybrid working in a Manchester-based office … a modern, cloud-native stack in a scaling SaaS environment Competitive £80,000 - £90,000 salary plus benefits If you're a Senior or Lead Node.js Developer with SaaS experience and an interest in AI innovation , we'd love to hear from you. ?? Apply now to discuss this opportunity in more detail More ❯

Lead Generation/Digital Experience Executive - office based, Birmingham. At Probrand, we're entering an exciting new phase of growth - and there's never been a better time to join us. We're a digitally led IT solutions provider that's transforming the way organisations buy and manage technology. Our award-winning digital procurement platform is at the heart … forward-thinking culture where ideas are valued, contributions are recognised, and career growth is real. If you're excited by the idea of working at the intersection of technology, customer success, and digital transformation, we'd love to hear from you. Role Overview The Digital Experience Executive plays a key role in driving client engagement and platform adoption … across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client. This is a development More ❯

support from our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is … a hybrid role with the expectation to work in our London office 2 - 3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We understand our clients' businesses and establish relationships with key stakeholders … across the client organization to earn trust as thought leaders. The Senior Customer Success Manager will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell. Your strategic account management will enable product optimization and provide thought leadership and industry best practices. You have a strong passion for sports, previous hands-on More ❯

Customer Solutions Consultant – SaaS/Data/Onboarding – London (Hybrid, 3 days onsite) Are you the kind of person who gets a buzz from turning complexity into clarity – the one who joins a messy customer onboarding process and just makes it work ? This is a chance to join a small but fast-growing tech-for-good startup that … building smart, data-driven products making a real-world impact. They’ve scaled rapidly over the past year and are now looking for someone to take full ownership of customer onboarding and implementation - making sure new clients see value quickly and stay long term. They’re hiring a Customer Solutions Consultant - part technical problem-solver, part customer … onboarding process. If you like variety, autonomy, and seeing customers succeed because of what you deliver - this is worth a look. What you’ll be doing Owning the full customer onboarding and implementation process Working directly with client technical teams to integrate and activate their data Troubleshooting data ingestion, compatibility, and configuration issues Tracking progress and maintaining close communication More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

is a Senior Sales job vacancy, taking responsibility for a collection of key accounts, mostly made up of retailers and eCommerce businesses. You will be responsible for high quality customer service, retaining these accounts whilst finding opportunities for additional sales and revenue growth. You will be selling the companies own proprietary software, a customer experience tool. The … role will involve hybrid working, with 2 days in their Manchester office. To be considered for the role, we are looking for the following experience: - Account Manager or Account Director experience (min of 3 years) in Software/SaaS sales. Could consider Customer Success backgrounds but MUST have had responsibility for revenue growth (upsell). - Software sales … experience, ideally into Retail, eCommerce, FMCG environments - Held targeted sales roles, can evidence revenue target achivement and growing key accounts. - Will have experience with Account planning, customer QBRs, project management and customer onboarding - Greater Manchester based, comfortbale with hybrid/office working More ❯