226 to 250 of 2,527 Customer Experience Jobs in England

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … third party customers. What we're building We are looking for a Solution Architect to join our Architecture team and collaborate closely with our Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is a … unique opportunity to lead the technical evolution of CLUK's customer services business line, a shared service across our products, while shaping our CRM-based distribution services. By developing reusable solution components, you will play a key role in driving business growth, accelerating digital transformation, and enhancing customer More ❯

enterprise customers across the United Kingdom. Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build … compelling ROI and business cases to drive adoption of AWS Gen AI solutions. - Act as the front line within your accounts for all specialist customer engagement in your tech domain. - Create & articulate compelling value propositions that address specific needs of your customers. - Build and innovate: Co-Develop GTM motions … work with product teams on the creation of innovative new services. - Partner with the world's biggest system integrators, FM Developers to deliver on customer projects. - Spearhead market expansion by pinpointing new customer segments and Gen AI use cases - Collaborate cross-functionally to continuously strengthen AWS's Gen More ❯

Senior Manager Q Customer Success, Customer Success Team DESCRIPTION The Senior Manager of Customer Success is responsible for leading a team of customer success professionals focused on driving successful SaaS platform implementations and enterprise adoption. In this role, you will manage a portfolio of strategic customer projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience. Key job responsibilities Oversee a team of customer success managers, solutions architects, and implementation specialists, providing mentorship and guidance to drive individual and team performance. Serve as the primary point of contact for a … portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor. Partner closely with sales, product, and engineering teams to scope and plan customer projects, ensuring alignment on requirements, timelines, and success metrics. Lead the creation of proof-of-concept demos and pilot programs to showcase More ❯

Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi-country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while … leveraging our design thinking, consultative approach, and CX expertise to create new digital experiences for customers. We are looking for an Enterprise Architect who will be responsible for designing and implementing end-to-end solutions for engagements that involve Salesforce within an Enterprise landscape leveraging multiple Salesforce Clouds (platform) within … success as impacted by technology and its application to business systems (integrated technology, process, and work done by people). You need to have experience overcoming enterprise challenges with digital transformation, rapidly changing business models and customer expectations. This role brings expertise in the Lead to Revenue space More ❯

Built for sport, Cortex is a platform that connects data, content and commercial inventory, elevating the fan experience and generating new multi-channel revenue opportunities for rightsholders. We are seeking an enthusiastic and dedicated Technical Success Manager to lead Cortex post-sales support and training initiatives. The Technical Success … Manager is a key member of the Cortex Customer Success team. You'll play a vital role in acting as a link between the various Cortex teams, to support our customers, partners and internal teams. You'll have a strong appetite for seeing our customers succeed using their Cortex … you to support customers with bug fixing, troubleshooting, product set-up, best practice and more. This role will work in tandem with the wider Customer Success, Product & Development teams to build out an exceptional and financially viable customer offering, perfectly balancing the customer experience with the More ❯

Sr. Program Manager, Storewalk, Retail Business Services, RBS Storewalk Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's … flywheel. The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure … information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time. RBS is looking for a Senior Program Manager who can work at all levels of detail to accomplish team/organization goals, to lead our 'Storewalk+' service offering. More ❯

billion-dollar organization on our path to IPO-readiness.If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job As a Cloud Technical Lead for the SAS Cloud team in SAS's Cloud and Information … members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through … any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment Review and update content to ensure the virtual support assistant is delivering More ❯

MUST HAVE ASBESTOS EXPERIENCE - Business Development Manager. This will be office based at Northampton so we will need someone that is able to reach that location everyday and also be comfortable with some site visits for pricing. The Role - Expectations and Experience of the Following: General Asbestos Knowledge … Skills: You ll have 3+ years within the Asbestos industry You ll have experience pricing and delivering Asbestos projects Customer experience Experience interacting with customer face to face at all levels from onsite to Directors Experience providing a first-class service to our customers … the value of personal and business branding to drive sales and brand visibility on LinkedIn. The Person Possess at least 3+ years knowledge and experience within the Asbestos industry Have a working knowledge of sales principles and practices, and an ability to coach others on them. (Desired not essential More ❯

and broadcast. We partner with top-flight teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists and professional bodies to improve the overall experience for sports fans. We constantly collect the most detailed sports data to enhance a wide range of sports competitions, from tennis to soccer to … only half of the package. We need great people to fuel the engine. And thats where you come in Stats Perform is seeking a Customer Success Manager (Horse Racing) , to join the team. Job description: Responsibilities: Own the relationship with assigned customers, focusing on increasing product adoption, supporting renewals … in collaboration with the sales team, and ensuring overall customer satisfaction. Build and nurture relationships with key external stakeholders to drive account strategy and business growth. Partner with internal teams to share customer insights, influence the product roadmap, and ensure product enhancements align with customer needs and More ❯

Teams, Operations Risk Compliance (ORC) Program Teams, ORC Tech teams and Platform tech to build Amazon-scale compliance solutions. A successful candidate will have experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of technical products while staying connected to the details and prioritizing … for worldwide Amazon marketplaces. BASIC QUALIFICATIONS Bachelor's degree or equivalent 5+ years of product or program management, product marketing, business development or technology experience Experience owning/driving roadmap strategy and definition Experience with end-to-end product delivery Experience with feature delivery and tradeoffs … of a product Experience as a product manager or owner PREFERRED QUALIFICATIONS Master's degree or equivalent Experience in influencing senior leadership through data-driven insights Experience working across functional teams and senior stakeholders Knowledge of key customer experience metrics and methodology (e.g., NPS) Our More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

We work closely with commercial, product and creative teams to make sure our communications support our business goals and make our seller and dealer experience as smooth as possible. About the role In this role, you'll join our Seller CRM team, and your main areas of focus will … include: Ensuring smooth seller journeys by testing and improving automated lifecycle communications Identifying and addressing customer pain points Managing a campaign calendar, iterating and reporting back to the business on what we've learnt Key responsibilities will include: Understanding and optimising our complex end-to-end seller journey Creating … and managing complex customer journeys using emails, app notifications, and SMS Conducting A/B tests to improve campaign performance Acting as the main CRM contact for our Customer Experience and Support teams, and supporting Product requests as needed Who you are If you have: Experience More ❯

application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you … person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success. Eligibility requirements: Fluency in written and spoken German and English is required. Successful applicants must have the legal right to work in Ireland … support for successful applicants relocating within the European Union. This position involves On-call responsibility. Key job responsibilities First and foremost this is a customer support role - in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a More ❯

looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for … product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools … to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key More ❯

only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Junior Technical Consultant with Konversational, you will be hands … consulting environment with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be… About you: You can demonstrate a hunger for being inquisitive and a desire to improve More ❯

only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Junior Technical Consultant with Konversational, you will be hands … consulting environment with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be… About you: You can demonstrate a hunger for being inquisitive and a desire to improve More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description This is an excellent opportunity for a Salesforce … technology leader you will contribute to the long term success of the Salesforce Practice across the Publicis Sapient International region. Qualifications Your Skills and Experience Proven leadership and consulting skills to build trusted relationships with customers up to the C-level Extensive experience with designing and delivering Salesforce More ❯

shape the future of the company’s digital business and contribute to the company’s long-term success. Salary up to £60K, depending on experience Full Time 8:30am – 5pm Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus … e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role … enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data More ❯

will work closely with our Digital Product Manager to support the direction and strategy for our digital platform, focusing on Personalisation and enhancing the customer experience. This is an excellent opportunity for someone passionate about creating seamless, customer-first experiences and eager to learn and grow in the … this: Support the Digital Product Manager and Head of Ecommerce to define and execute a digital product strategy and roadmap focused on personalising the customer experience, ensuring alignment with business goals and customer-centric priorities. Own the delivery of all initiatives related to Personalisation, working closely with … design, development, and testing teams to ensure that tailored customer experiences are delivered on time. Help communicate the impact of product improvements, prioritising tasks based on opportunity size, customer impact, technical feasibility and ROI. Partner with stakeholders across various teams to ensure smooth coordination and support cross-functional More ❯

strong software background to join the Blue Planet Global Support Team. In this role, the successful candidate will work closely with a major European customer, providing dedicated L3 support during business hours. This is a post-sales technical role with focus on assisting customer use of the BPI … product as well as handling customer tickets/cases opened for Blue Planet BPI product. The team provides technical support, delivers hands-on product evaluation to customers from one-day product demos, and works with customers for technical assistance pre-sales. Blue Planet Inventory (BPI) is a suite of … open, modular, and vendor-agnostic product applications that help network operators improve customer experience, reduce OPEX, and inventory management system complexity and improve operation efficiencies. The successful candidate will need to enjoy working daily with customers and have a "Customer First" attitude to their role. This role More ❯

You will need to login before you can apply for a job. CX Transformation - CRM Strategist/Microsoft Dynamics Product Strategist - Director (BUD/EDI) View more categories View less categories Sector: Banking and Financial Services Role: Director Contract Type: Permanent Hours: Full Time About this role Client Experience … of June 30, 2023, the firm managed approximately $9.4 trillion in assets worldwide. About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We have … enterprise CRM, Microsoft Dynamics, which supports over 4,000 client-facing teams. Your role The Microsoft Dynamics Product Strategy Lead will be part of CX Transformation, focusing on accelerating progress towards our CX mission through influencing, orchestrating, and delivering on our Microsoft Dynamics CRM strategy. This is a new role More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring … customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal More ❯

to plan and execute launches of new tech products. Launch and expand the product as per Amazon's requirements while being responsible for all customer and operator satisfaction, performance, compliance, and financial-related metrics. Use customer and market feedback, competitive analysis, and business metrics to make informed decisions. … and product plan. This role calls for an individual who can own all aspects of leveraging global technology to drive the highest-bar operator experience; manage performance and measure, determine, and drive any initiatives necessary to improve it. It requires an individual to showcase judgment and decision-making skills … to balance customer experience with financial impact. This position offers broad exposure to various business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and can design and define products with minimal information. They will have More ❯

design and implement data analytics solutions that drive pricing decisions while creating automated anomaly detection systems to monitor pricing effectiveness. Your responsibilities include analyzing customer behavior patterns to inform pricing strategy and developing actionable insights for senior leadership to guide business decisions. You will partner with stakeholders to implement … data-driven pricing recommendations. Your work will directly impact Amazon's pricing strategy and customer experience. The position requires expertise in data analysis and a track record of translating complex data into clear business recommendations. Key job responsibilities - Design and implement modern data pipelines and business intelligence solutions - Configure … and optimize AWS services including EC2, RDS, Redshift, Kinesis, EMR, and Lambda - Create scalable data architecture to support analytics, data science, and customer reporting needs - Collaborate with technology teams to develop ETL processes across multiple data sources - Automate reporting systems and enhance self-service analytics capabilities for customers About More ❯