226 to 250 of 680 Customer Experience Jobs in England

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... more »

analytics) working closely with Tier 1 & 2 investment banks. You will work with cross functional teams primarily in an agile environment. This is a customer facing role and you will need strong stakeholders skills to translate business requirements to the in-house tech team. The role: Work closely with … customers, prospects and colleagues to develop a deep understanding of client needs that shape the product proposition, improve customer experience and drive growth. Conduct early discovery for new projects, articulating the high level proposition in terms of client outcomes, solution outline, approach and effort. Work with stakeholders to … foundation clients to build and launch great products, delivering small iterations that build towards ensuring target outcomes are achieved. Manage ongoing product refinement and customer feedback. Research the market, competitors and clients to help continually conceptualise the future state of our products. Your background: 5+ years product management experience more »

tactical & strategic projects across process, people & technology, as well as risk & regulatory changes. To be considered for the opportunity, applicants must have the following experience: Proven experience in Business Process Improvement Excellent process mapping & route cause analysis skills Lean Six Sigma Green Belt certified (minimum) Strong project management … skills Ability to manage multiple, concurrent projects Exemplary stakeholder management skills Financial Services experience (Insurance ideal) This is an excellent opportunity for a career motivated and passionate process improvement specialist to join a distinguished and successful organisation, offering the opportunity to deliver real change across the business. You will … Sigma principles, change management skills, VSM, 6S etc) to embed continuous improvement across the business, with the overall aim of optimising business processes, improving customer experience & increasing operational performance. It must be stressed that only applicants certified to Lean Six Sigma Green Belt level, with Financial Services exposure more »

responsible for providing subject matter expertise and guidance to Business teams and and Partners that own the day to day management and safeguarding of customer information and protection of physical/logical assets of the company. Experience of working with and influencing various levels of management, building relationships … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. Will have clear subject matter experience within one or many security domains and an ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. Will have a high level, broad end to end understanding of our business more »

you want a change of pace and thrive in a dynamic, fast paced, innovative working environment? Do you have a passion for providing exceptional customer experience delivering projects to a variety of clients in different sectors? Would you like to be part of a first-class UK wide … is our key focus which is why we are looking to continue expanding our team with Project Management specialists who want an exciting and customer focussed role and to be part of a great team and organisation. What will you do in this role? Manage on a day-to … with our customers, as well as internal stakeholders providing documented key discussion items, action items, risks, issues and Highlight Reports. Understand, manage and communicate customer expectations. Plan and manage the allocation of consultancy resources to maximise the departmental chargeable utilisation and revenue. Ensure project risks are raised early and more »

Customer Support Executive ( German-Speaking) Horsham (Onsite) £24-26k, DoE We are currently seeking a dedicated and enthusiastic Customer Service Representative to join a respectable manufacturing organisation. Reporting to the UK customer Sales team you will: Provide excellent customer support via phone, email, and chat … channels in English and German (80:20). Address customer inquiries, concerns, and issues in a timely and professional manner. Assist customers with product information, order processing, and problem resolution. Collaborate with other teams to ensure a seamless customer experience. Maintain accurate records of customer interactions and … transactions. Requirements : Fluency in written and spoken German is essential for this role. Minimum 2 years of experience in a customer service or support role. Strong communication and interpersonal skills. Ability to multitask and work effectively in a fast-paced environment. Excellent problem-solving skills and a customer more »

Manager/CRO Manager to join their talented marketing team. You’ll play a pivotal leadership role, developing the strategy and improving the onsite customer experience and overall customer journey – all to maximize lead generation activity and performance. Key responsibilities include : Manage the user experience performance … to identify opportunities to improve the end to end customer journey Conduct segment and scenario led usability studies to create actionable insights leading to improvements in site performance Propose and implement in collaboration with the Digital, Tech and IT Teams, leading to insight led technical site developments to improve more »

opportunity for someone who enjoys continuous improvement and implementing ideas. If you love leading and collaborating with teams who deliver at pace and have experience of the Personal Lines General Insurance market, particularly price comparison websites, then we would love to hear from you! Join our team in Aviva … the job:This role will be a key part of the Aviva Retail PCW (price comparison sites.) team, with responsibility for developing our products, customer experience and journeys. The role will mix continuous improvement and optimisation, development of new features and the longer-term product roadmap, all with … the aim of delivering brilliant customer and commercial outcomes. The business will initially be focused on Motor or Home insurance distributed through price comparison sites.What you will do:Lead the overall Motor or Home and Speciality Retail PCW Products, including shaping and prioritizing change demand and understand customer more »

local policies and processes Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience Attending whole team meetings The successful candidate will have/be: Proven track record in developing and maintaining QMS systems Experience … improvement, able to use own initiative Able to demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence Experience of ISO9001 Experience working in a regulated environment Prior experience working in Insurance is highly desirable Package: £30,000 (Pro-rata) Excellent more »

A full-service Digital Marketing Agency is looking for an Optimisation Specialist to join the team! THE COMPANY This role sits with a Digital Customer Experience Consultancy that offers full-service Digital Transformation for their clients through website design and build, to offering services that cover analytics and … with internal stakeholders to explain challenges, solutions, and areas of growth Utilising skills in Google Analytics/Adobe Analytics and BigQuery YOUR SKILLS AND EXPERIENCE Proven experience with A/B testing platforms such as Adobe Target and Optimzely Strong communication skills A background in analytics is preferred more »

assisting the purchasing department in the organisation of the supply chain process, for all materials, goods and services required by the company to meet customer requirements. Role Key Responsibilities: To assist in the purchasing of all materials, goods and services to ensure in line with the relevant documentation and … to meet customer order requirements To assist in placing and managing purchase Orders according to the purchase requisition or customer contract To liaise with the marketing department & the supplier to ensure label artwork is supplied on time To assist in determining Customer requirements before shipping of the … to the Supply Chain Team Leader: To organise, plan and prioritise work - developing specific goals and plans to prioritise and meet deadlines To support customer services for product re-calls, product traceability and disaster planning To assist with administrative tasks To support the preparation of presentations, reporting and analysis more »

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform. Location: Central London– 3 days in office/2 days remote Salary: £30,000 – £32,000 + healthcare … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades/equivalent are included on your CV). Excellent customer-facing skills - you should have experience dealing with customers (can be from internship, year-in-industry) A motivated self-starter with a problem … Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify more »

branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge … Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in … A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation/manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

Workplace Experience Host About The Role: A highly self-motivated and passionate customer service team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for Client visitors and employees and to act as … as well as representing the Client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience … ability to proactively support the needs of our staff, clients and business partners. You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively more »

join our Regional Engineering Team based at our offices in Birchwood. Reporting to the General Manager you will be responsible to ensure an excellent customer experience during the breakdown journey by coordinating and planning mobile engineering resources effectively, ensuring the quickest response to reported breakdowns and maximised productivity … of the Mobile Engineers, whilst keeping the customer fully informed along the way. To work as part of the regional engineering team, contributing to the achievement of the regional performance. To contribute to the improvement of engineering standards and to drive effectiveness and efficiency throughout the engineering operations. In … with possible occasional visits to depot network ? Good understanding of UK geography ? Understanding of planning and resourcing activities ? Credible communicator, oral and written, with customer facing experience ? Ability to work on their own initiative, being proactive and properly prioritise the day-to-day activity in accordance with the more »

full in order that your application can be reviewed. At Nescot we are recruiting for an employer engagement and employability lead to join our customer engagement team. What we are looking for: Experience in engaging with employers, young people and adults Passion for employer engagement along with outstanding … rapport-building, communication skills and business development A commitment to the provision of inspirational customer engagement Applicant will need to be adaptable and flexible be meet the needs of the college Duties/responsibilities: Drive revenue across all areas of the college, delivering growth in apprenticeships, full cost and … with employers and support on opportunities to develop talent pipelines thoroughapprenticeships, work placements, supported internships and adult skills provision. Deliver an inspirational and seamless customer experience for all customer groups Supporting apprentices and full-time learners to find employment and placements Souring new apprenticeships opportunities from employers more »

making processes, aiming to provide innovative and impactful solutions for our clients. We are looking for a Technical Project Manager with 3 years of experience in project management and at least 2 years of technical expertise in Data Value, Big Data, and/or Business Intelligence environments Technical background … is fundamental; we need someone who can assess technical implementations and solutions What are we looking for? Experience as Project Manager, leading teams of different background Experience in leading and managing different simultaneous initiatives with the customer Experience in requirements definition: Analysis & solution design, effort estimation … Experience in the monitoring of tasks related to projects and services, manage scope changes Ensure customer expectations are met Incidents/requests management Cooperation and team management Reporting to clients and internally Business-oriented project/service monitoring Technical-functional knowledge of the BI environment University Degree Full more »

deliver industry leading commercial technology capabilities for our client, working closely with internal business partners and technical teams to accomplish their objectives. Skills and Experience: An experienced IT Business Analyst with a proven track record of delivering complex, cross-functional programs and solutions to support the launch of commercial … pharmaceutical products Experience within a high-growth commercial Biotech with knowledge and understanding of commercial and related functions in the Biotech industry: e.g. Launch and Commercialisation, Patient Services, Customer Experience, Data and Analytics, etc. Proven IT Business Analysis discipline and an extensive analytical toolkit, able to analyse … complex business problems and deliver innovative solutions to address them Experience and knowledge of end-to-end IT software development lifecycles, with commercial experience of agile methodologies Experience with the implementation and maintenance of Salesforce applications and their delivery in a GxP environment working with dispersed and more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »

stakeholders including auditors. Do you have what it takes to be our Technical Reporting Accountant? You’ll have: A recognised Accountancy Qualification (CCAB). Experience of management accounts production and reporting. Experience of statutory and regulatory report development Great analytical and report writing skills with the drive to … take ownership and seek solutions. Excellent communication skills and the ability to build strong relationships with stakeholders at all levels. Previous experience of team management and development. Experience and knowledge of complex financial accounting systems. Ideally, you’ll also have: An understanding or experience in the social … Peterborough office. We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs. We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will more »

Job title: Digital Account Manager *Salary type : Up to £40k (Depending on Experience) + Commission *Job type: Permanent Position *Location: Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours/swapping days etc. can start and finish when you want e.g. need to pick kids … gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … is full of highly talented, supportive, and friendly individuals. Role Information They’re seeking a talented Digital Designer with strong all round general design experience, from content creation to graphics/animation to join the marketing team. Ideally, you have a few years of commercial experience in an … in-house design position, although agency experience is also welcome. You’ll engage in a diverse range of projects including website design and content, their app, social media, blogs, email creatives, branding, user guides, and other areas requiring the unique touch you'll help develop. Working alongside UX Designers more »

home 1 day per week. Part-time hours could be considered. The offered salary for this role is up to £60,000 depending on experience plus bonus – OTE £70,000. The company This innovative company has seen great success since their founding over 15 years ago! They provide advice … and support to thousands of businesses within the leisure industry with a clear focus on customer satisfaction and quality of service. Not only this but they are passionate about helping the environment and regular donate a proportion of earnings to environmental charities. Come be a part of their success … for all brands across all geographies. * Using GA4, Google/Meta Ad Managers to assess success of marketing campaigns. * Seeking improvement of the User Experience, A/B testing results and refining. * Managing a small marketing team. * Leading meetings, delivering updates, insights, weekly/monthly reports. You will have more »

effective utilisation and enhancement of SFMC across the entirety of JLR. Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce. Key Accountabilities and Responsibilities … risk – such as Data Retention, DSAR requests WHAT YOU’LL NEED Must demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisation Experience with using Salesforce Marketing Cloud Experience/understanding of digital tools/assets/platforms more »