226 to 250 of 1,334 Customer Experience Jobs in England

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data More ❯

high-impact retail programs across multiple business units and store formats. Develop and manage integrated program plans, budgets, risks, and resource allocations. Align delivery outcomes with strategic retail goals, customer experience enhancements, and commercial targets. Oversee procurement, contract management, and support business development in new retail opportunities. Drive governance, reporting, and stakeholder engagement across all levels of the … Agile, Waterfall, Hybrid). Monitor financial performance to ensure programs deliver expected margin and value. Collaborate with finance, legal, and commercial teams to ensure compliance and profitability. Required Skills & Experience Minimum 10 years of demonstrated success in delivering and transforming retail programs across complex, multi-site operations. Proven experience in retail program delivery and transformation in complex, multi … site environments. Strong commercial acumen with expertise in budgeting, contract negotiation, and financial tracking. Exceptional stakeholder management and communication skills, with experience influencing senior leadership. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Experience managing cross-functional teams, third-party vendors, and retail technology partners. Familiarity with Agile, PRINCE2, PMP, or similar certifications (preferred). More ❯

The QA Analyst will support Whitespace in continuing to provide quality software to an ever-growing customer base. Thorough and imaginative testing is critical to the success of the Platform. Whitespace takes pride in delivering an excellent, intuitive customer experience at a pace its competitors cannot match. This role requires someone who can grow and adapt with … become available. Capturing testing evidence (including replication/exploratory test steps, screen shots, videos, etc) in line with Whitespace testing guidelines. Discussing issues with Business Analysts/Head of Customer Experience to validate any business scenario or Platform behaviour queries. Discussions issues with QA's where required to establish if the issue is valid or not. Raising issues … professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations. Education & Qualifications At least 5 years of QA experience in a complex and agile environment. Degree or equivalent qualification Professional Insurance Qualifications not required but nice to have Experience in API and integration testing Excellent attention to More ❯

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as a Service (CCaaS … . Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. You'll play a … pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their success, and continually pushing for their improvement. More ❯

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers … through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK’s full portfolio of products and More ❯

strategies Technology Contact Centre and CRM technology deployment Introduction of GenAI and Agentic AI solutions to enable autonomous and augmented service Data and insight-led approaches to improve future CX outcomes Outsourcing Transforming and operating BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those … formal tenders (RFx processes) and pro-actively to clients. Assist in assessing existing contact centre processes, technology solutions and sourcing approach to identify opportunities for the implementation of new CX methodologies, technology solution recommendations and the definition of outsourcing models that enable positive customer experiences and cost efficiency. Contribute to creating winning proposals and responding to RFIs/RFPs … within the BPO Contact Centre market Exposure to cross-sector experience, including Automotive, Retail, Consumer Products, Energy & Utilities and Financial Services industries. A passion and desire to improve CX and support clients on their journey, with experience improving customer journeys to enhance CX and business outcomes. Working knowledge of Contact Centre technology (e.g., Salesforce, Zendesk, AWS, Genesys More ❯

strategies Technology Contact Centre and CRM technology deployment Introduction of GenAI and Agentic AI solutions to enable autonomous and augmented service Data and insight-led approaches to improve future CX outcomes Outsourcing Transforming and operating BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those … formal tenders (RFx processes) and pro-actively to clients. Assist in assessing existing contact centre processes, technology solutions and sourcing approach to identify opportunities for the implementation of new CX methodologies, technology solution recommendations and the definition of outsourcing models that enable positive customer experiences and cost efficiency. Contribute to creating winning proposals and responding to RFIs/RFPs … within the BPO Contact Centre market Exposure to cross-sector experience, including Automotive, Retail, Consumer Products, Energy & Utilities and Financial Services industries. A passion and desire to improve CX and support clients on their journey, with experience improving customer journeys to enhance CX and business outcomes. Working knowledge of Contact Centre technology (e.g., Salesforce, Zendesk, AWS, Genesys More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all in one customer experience and data platform (CXDP) that empowers marketing teams to … exceed customer expectations with highly personalized cross channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … integral to our global operations, responsible for providing clear, actionable legal advice. Your responsibilities will include: Commercial Contracts: Drafting, reviewing, and negotiating a wide range of commercial agreements, including customer SaaS agreements, data processing agreements (DPAs), supplier contracts, partnership agreements, and NDAs. Legal Advice: Acting as a trusted advisor to the business, providing pragmatic legal advice on various matters. More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

strategy, roadmap, and execution for how we prevent fraud, verify identities, and balance trust with frictionless experiences. This is a critical role at the intersection of security, compliance, and customer experience , shaping how we protect both our users and our business. What You’ll Do Define and deliver the Fraud & ID strategy: Develop a long-term vision for … test hypotheses, and continuously improve outcomes Monitor performance: Define KPIs for fraud loss rate, false positive reduction, and identity verification success and own them end-to-end. About You Experience in product management, ideally within fraud, risk, trust & safety, identity verification, or payments, screening experience a plus Strong grasp of fraud detection systems, identity verification flows, and compliance … frameworks (KYC, AML, SCA, GDPR, etc.) Experience working with data science , machine learning , or risk operations teams Analytical mindset comfortable working with dashboards, SQL, or data tools to drive insights Excellent stakeholder management and communication skills; can influence and align across multiple functions Strong user empathy able to balance customer experience with risk mitigation Proven ability to More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯

An exciting opportunity has arisen for an ambitious E-Commerce Trading Specialist to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience. You ll play a hands-on role … at its best maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You ll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery. This is a great time to join the business is investing in new technology and digital … collections on the website. Monitor competitor activity and flag commercial opportunities. Support promotional campaigns, product launches, and seasonal updates. Merchandise category and landing pages to drive visibility and conversion. Customer Experience Provide excellent customer service via email, chat, and occasionally phone. Ensure product and order information is clear and accurate. Identify recurring issues and feed improvements into More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through … their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About the Role Join a … team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota … Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues and share knowledge. Required Skills : Strong technical foundation in Microsoft and networking technologies. Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional customer service and communication skills. Problem-solving mindset with attention to More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About the Role Join a … team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota … Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues and share knowledge. Required Skills : Strong technical foundation in Microsoft and networking technologies. Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional customer service and communication skills. Problem-solving mindset with attention to More ❯

flows, performance and manage financial processes related to S&OP and operation -Monitor and optimise distribution and supply chain operations -Track key performance indicators (KPIs) such as delivery times, customer experience and order accuracy -Identify and recommend improvements in processes -Budget planning, PO management, overall cost control and reporting, develop cost models for distribution strategies -Forecasting and reporting … within ecommerce Requirement and Experience: • Experience in finance, distribution, logistics, supply chain or ecommerce • Strong analytical and problem-solving skill. Advanced Excel with experience in SQL, Python (a plus) and Looker (a plus) • ERP systems such as SAP or Oracle is a plus • Knowledge of supply chain and distribution processes, including freight, warehousing, and inventory management • Experience More ❯