226 to 250 of 1,902 Customer Experience Jobs in England

Manager, Customer Success page is loaded Manager, Customer Success Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5758 Are you a motivated, customer-focused leader ready to take your career - and a high-performing team - to the next level? At Mimecast, we're on a mission to deliver best … in-class customer experiences while helping organisations around the world maximize value from our cybersecurity and human risk management solutions. We're looking for an experienced Manager, Customer Success to inspire and develop a talented team of Customer Success Managers (CSMs). The successful candidate will report directly to the VP of Customer Success for EMEA. … outcomes that lead to long-term success. If you thrive in a fast-paced SaaS environment, love building high-performing teams, and want to help shape the future of Customer Success at a market-leading cybersecurity company, we'd love to hear from you. What You'll Be Doing Lead & Inspire: Hire, coach, and develop a team of talented More ❯

Assurance Engineer on Amazon Payment Services (APS) Team, you will collaborate with developers and product managers to identify unambiguous software requirements, understand all features and their implementation details. Understand customer usage models and then develop and execute strategies to get that software into our customer's hands in an efficient and high-quality fashion. Preferred candidate possesses a … files, and write automated tests using a variety of frameworks. QAE will also define and implement quality gates for code changes and deliver on the promise that user's experience will be continually maintained or improved. QAE will develop high-quality test automation to drive lower operational costs and faster deployments. QAE is expected to possess superior verbal and … moving at light-speed through our systems annually. We build systems that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and More ❯

all relevant TPA's and Brokers are using the platform optimally, you will drive wider adoption of the platform and identify cross-selling opportunities. This will ensure our customers' experience is market leading and that we can meet our ambitious growth targets. We are a fast-growing team with big ambitions and in a small business there is plenty … at regular business & service review meetings Manage relationships with a portfolio of c.40 insurance customers and platform users - developing and owning the relationship to identify opportunities Fully understand the customer corporate/organization structure, key ways of operating, key stakeholders and potential whitespace (i.e. where in the company we could offer a service). And to articulate this within … Vitesse - to act as a client advocate Clear understanding of customer's multi-level strategy and fit to what doing with Vitesse - e.g. how does the company's annual report relate to what the delegated authority teams are doing with Vitesse Clear understanding of client's roadmap/strategy, needs and pain-points Maintain knowledge of customer sector More ❯

Data Science Customer Data & Technology - Consultant/Senior Consultant Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market … a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve … An Overview Of The Role Due to growth, we are seeking highly skilled Consultants and Senior Consultants to join frog Data. Our ideal candidate will have knowledge and previous experience in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. The ideal candidate will have extensive experience in customer behaviour analytics, marketing, commercial, web More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest multi … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the opportunity to … be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development Build and enhance relationships, processes More ❯

Online Specialist, working on Morrisons.com, in the Online Platform Team. This is a fixed term 12 month contract. In this role you will manage digital projects that optimise the customer experience on our online platforms. Passionate about the customer journey and improving the online shopping experience, you’ll work on implementing new functionality, features and collaborative … platforms and identify opportunities in line with key goals for the Online function Coordination of the platform roadmap, ensuring clear lines of communication with business stakeholders and partners A customer-first approach; Listening and responding to customer feedback and using insight and data to problem solve Testing and analysis to measure performance of features About You: Has a … real passion and energy for improving the online customer experience - retail and online experience is an advantage but not essential Drive and commitment to problem solve, grow sales and save costs Strong organisational skills with an ability to manage and prioritise multiple projects and tasks An engaging communicator and effective stakeholder management skills A motivated team player More ❯

Built for sport, Cortex is a platform that connects data, content and commercial inventory, elevating the fan experience and generating new multi-channel revenue opportunities for rightsholders. We are seeking an enthusiastic and dedicated Technical Success Manager to lead Cortex post-sales support and training initiatives. The Technical Success Manager is a key member of the Cortex Customer … depth product knowledge will allow you to support customers with bug fixing, troubleshooting, product set-up, best practice and more. This role will work in tandem with the wider Customer Success, Product & Development teams to build out an exceptional and financially viable customer offering, perfectly balancing the customer experience with the operational and commercial interests of … the business. You will play a vital role in the successful onboarding of new customers and partners, and maintain platforms and services to both train and accurately resolve customer queries in a timely, proactive, and cost effective manner. You will develop and maintain industry-leading support and training operations aligned with software-as-a-service (SaaS) practices, with a More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

Sr. Program Manager, Storewalk, Retail Business Services, RBS Storewalk Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel. The vision of Retail Business Services (RBS) Organization at … Amazon is to accelerate Amazon's flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience … all levels of detail to accomplish team/organization goals, to lead our 'Storewalk+' service offering. The Storewalk+ business unit within RBS provides our Customers with next generation buying experience by improving their end-to-end experience on our retail shopping platform. Unlike conventional research approaches, it mimics customer's shopping journey to discover and eliminate defects More ❯

following best practices, and leveraging the platform effectively to build high-performance, scalable web applications. In this role, you will be responsible for executing technical success initiatives, proactively identifying customer challenges, and using a suite of tools and motions to drive adoption and optimization. You will play a critical role in influencing customer decisions, driving them to adopt … best practices, championing web excellence, and ensuring they achieve long-term success on Vercel. You will also collaborate with Customer Success Managers to align technical strategy with business objectives, and partner with Product and Engineering to remove blockers and provide structured feedback to enhance Vercel's platform and offerings. If you're based within a pre-determined commuting distance … practices and feature adoption. Conduct technical assessments, troubleshooting, and performance evaluations to proactively identify areas for improvement. Provide implementation guidance on architecture, scalability, and optimization strategies. Work closely with Customer Success Managers to align on customer goals and drive technical initiatives. Surface structured feedback from customer engagements to influence Vercel's product roadmap. Contribute to internal enablement More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

We are seeking a highly motivated individual with considerable experience in managing customer quality in a high-tech manufacturing organisation. The ideal candidate will be hands-on, comfortable with ambiguity and able to manage multiple projects and stakeholders simultaneously. Working across our entire supply chain in a technically challenging, fast paced environment, you will ensure the readiness of … our global supply chain to ramp successfully as we develop and manufacture the world's most advanced AI systems and services. The Team The Graphcore Quality Team delivers outstanding customer experience and champions sustainable excellence throughout Graphcore. We are responsible for customer, supply chain and product quality, as well as organisational compliance, governance and assurance. You will … a diverse team of experts in these domains based in our Bristol, Cambridge (UK) and Hsinchu (Taiwan) offices. Responsibilities and Duties Lead and build a high-performing team of customer quality engineers supporting top-tier AI data centre customers. Own the end-to-end customer quality experience including error resolution, Return Merchandise Authorizations (RMAs), returns, and repair More ❯

Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality … and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handle complex customer issues by reproducing cases, root cause analysis, and More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description This is an excellent opportunity for a Salesforce technology leader who is looking for significant professional growth at an organisation with an award … and talent. As a seasoned technology leader you will contribute to the long term success of the Salesforce Practice across the Publicis Sapient International region. Qualifications Your Skills and Experience Proven leadership and consulting skills to build trusted relationships with customers up to the C-level Extensive experience with designing and delivering Salesforce solutions Strong presentation, client pitching More ❯

Program Manager, Last Mile Analytics & Quality (LMAQ) Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and external customers. To be successful in this role, you need … a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced … current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things More ❯

Dublin, Ireland. Learn more at Job Description We're looking for a Senior Performance Manager to join the eCommerce team. You will optimise and personalise the commercial performance and customer experience of all pages that sit across Experian's consumer site. Your responsibilities will include: Trading meetings: you will contribute performance updates and analysis on key metrics and … to our performance against sales and revenue targets. Performance analysis: rigorously monitor conversion rate performance across all commercial journeys on our app and web platforms. Provide detailed insights into customer behaviour, engagement and funnel analysis to help the business understand the effectiveness of our customer experience and product. Forecasting: collaborate with teams across the consumer business to … a passion to drive commercial performance and help us identify areas of opportunity. Strong understanding of commercial trading and insights Comfortable writing and executing SQL queries Proficient in GA4 (experience in Mixpanel is desirable) Strong understanding of A/B testing and test statistics Highly numerate and data-driven Excel skills (can maintain complex spreadsheets) Experience analysing customer More ❯

Ireland. Learn more at experianplc.com. Job Description We're looking for a Senior Performance Manager to join the eCommerce team. You will optimise and personalise the commercial performance and customer experience of all pages that sit across Experian's consumer site. Your responsibilities will include: Trading meetings: you will contribute performance updates and analysis on key metrics and … to our performance against sales and revenue targets. Performance analysis: rigorously monitor conversion rate performance across all commercial journeys on our app and web platforms. Provide detailed insights into customer behaviour, engagement and funnel analysis to help the business understand the effectiveness of our customer experience and product. Forecasting: collaborate with teams across the consumer business to … a passion to drive commercial performance and help us identify areas of opportunity. Strong understanding of commercial trading and insights Comfortable writing and executing SQL queries Proficient in GA4 (experience in Mixpanel is desirable) Strong understanding of A/B testing and test statistics Highly numerate and data-driven Excel skills (can maintain complex spreadsheets) Experience analysing customer More ❯

the Future of Cyber Security at Holland & Barrett At Holland & Barrett, we're not just a leading health and wellness retailer—we're a digital-first business that places customer trust at the heart of everything we do. We're looking for a Senior Security Operations Engineer to join our growing Cyber Security team and help us protect millions … your work to have a real impact—this could be the perfect role for you. Key Responsibilities Lead security incident response and threat detection efforts, prioritising the protection of customer data and experience Build automated detection and remediation workflows using SOAR, SIEM, and scripting (Python, SQL) Apply deep cloud security knowledge (AWS, Azure) to secure ecommerce, mobile apps … APIs, and in-store systems Collaborate with Fraud and Customer Experience teams to mitigate risks such as account takeover and loyalty fraud Onboard key customer-facing and payment systems into the security monitoring platform Perform threat hunting and detection engineering to identify and address emerging risks Support security audits, compliance (PCI-DSS), and post-incident reviews Mentor More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

across the website. You will work closely with our Digital Product Manager to support the direction and strategy for our digital platform, with focus on Personalisation and enhancing the customer experience. This is an excellent opportunity for someone passionate about creating seamless, customer-first experiences and eager to learn and grow in the world of product management. As … to-dos might look like this: Support the Digital Product Manager and Head of Ecommerce to define and execute a digital product strategy and roadmap focused on personalising the customer experience, ensuring alignment with business goals and customer-centric priorities Own the delivery of all initiatives related to Personalisation, working closely with design, development, and testing teams … to ensure that tailored customer experiences are delivered on time Help communicate the impact of product improvements, prioritising tasks based on opportunity size, customer impact, technical feasibility and ROI Partner with stakeholders across various teams to ensure smooth coordination and support cross-functional projects Work alongside engineering and UX teams to document product requirements, user stories and acceptance More ❯

North East, as they look for a Senior eCommerce Executive. This would be a new, standalone opportunity to develop, scale an eCommerce strategy for additional online sales and repeat customer revenue. FT, onsite role to collaborate with the Marketing and Sales teams. Up to £40,000 DOE + benefits Role and responsibilities: Develop and implement comprehensive e-commerce strategies … approach to website development, ensuring that Direct-to-Consumer websites are user-friendly, visually appealing, and optimized for maximum performance. Implement best practices in website design, navigation, and user experience to enhance customer engagement and boost sales. Conduct regular website audits to identify opportunities for improvement and implement necessary changes to drive website performance. Manage and execute social … knowledge of HTML, CSS and Java Script. Possess a solid grasp of SEO principles and the capability to actively engage in their implementation as the team continues to expand. Experience required: 3+ yrs of experience managing or running a high-performance eCommerce sites, ideally Shopify/Shopify Plus Strong background in managing paid ads across Amazon, Google, and More ❯