276 to 300 of 1,827 Customer Experience Jobs in England

THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We’re looking for a proactive, detail-oriented Operations Administrator to support the delivery of a high-quality customer experience across our Digital and Telephony teams. You’ll play a key role in keeping daily operations running smoothly, owning key admin processes, maintaining accurate records, and supporting … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Customer Experience & Outcomes Manager Location: Crownhill, Milton Keynes/Hybrid Working (3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: Provide administrative support to the Customer Service and Collections teams, including managing correspondence and updating customer records. Monitor and respond to shared inboxes and internal queries in a timely and professional manner (basic amendments: change of address, payment dates etc). Assist with the processing and allocation of payments, refunds, and direct debits. Maintain accurate customer More ❯

positive way we interact which is why so many of our employees stay with us long term. Due to expansion and growth, we have a new role for a Customer Support Manager to join our fantastic VisNet Modelling team. You will be working closely with a talented team of people with many years’ industry experience who are supportive … collaborative and very inclusive. ***This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight*** As Customer Support Manager (CSM) for the VisNet Modelling team, you’ll be our enterprise clients' dedicated point of contact, ensuring they gain maximum value from our data-driven software solutions. You will be responsible for customer … and the proactive development of client relationships across key accounts. You’ll collaborate closely with product, engineering, QA as well as support and commercial teams to deliver a seamless customer experience and ensure the long-term success of each client relationship. Key Responsibilities of the role are: Customer Support & Relationship Management Build strong, trusted relationships with key More ❯

a pivotal role in growing our business and revolutionising the private markets. You'll be one of the first team members, and will report directly to our Head of Customer Success. How the role contributes to the company's vision Customer Experience is key to our success and building a dedicated team to their accounts is crucial … the next stage. You will be the main point of contact for Fund Managers and Investors to ensure their satisfaction, drive upsells, referrals, and positive feedback. Top responsibilities Drive Customer Experience as the main point of contact, liaising between Operations, Product, Sales, Legal & Finance teams. Be the Project Manager on the full after-sales customer lifecycle, from … onboarding to upsells. Build and maintain excellent relationships with our customers and gathering feedback through insightful retrospectives. Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations. Work closely with our Head of Customer Success and our Founders to drive our Customer Success strategy as we grow. What you should bring with you 2+ years More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

high-growth, well-established e-commerce business on a pivotal, commercially driven SQL Analytics hire. THE ROLE The successful Senior Insight Analyst responsibilities will include: Utilise SQL to optimise customer experience through segmentations & A/B testing Analyse and interpret large datasets using SQL to provide actionable insights for marketing, product, and operational teams YOUR SKILLS AND EXPERIENCE The successful Senior Insight Analyst will have the following skills and experience: Strong proficiency in SQL for data extraction, manipulation, and analysis A solid understanding of product mix, pricing, ux improvement, campaign targeting and customer journey analysis Experience working with data visualisation tools such as Tableau, Looker, or Power BI A passion for leveraging data to … improve business outcomes and the customer experience THE BENEFITS The successful Senior Insight Analyst will receive a salary of up to £60,000, plus an array of additional benefits. HOW TO APPLY: Please register your interest by sending your CV to Harry Mincer via the apply link below. More ❯

working to enable organizations across the world with reliable, cost effective and flexible end-to-end supply chain solutions, to help them scale, succeed and offer best in class experience to their customers. We are looking for leaders who are seeking opportunities to build a new multi-tenant, software-as-a-services (SaaS) offering for our customers using AWS … be an innovative, seasoned technical leader with a demonstrated history in delivering results. This leader will have managed multi-team organizations while maintaining the ability to dive deep on customer experience, architecture, and technical details. Success in this role requires close collaboration with senior leaders/execs across Amazon and the ability to influence their technical architecture. Successful … candidates will demonstrate strong business judgment, ability to define architecture and customer products. You and your team will build big leaders who care about customers, people, and results. Operational excellence is key, as the systems owned by this organization Key job responsibilities - Hire, mentor and lead software development teams including leaders. - Lead design, implementation, and deployment of successful highly More ❯

out a team to support multiple processes to ensure trust of our partners. As the scope of our team is quickly growing, we are looking for someone who is customer (advertising partners and advertisers) obsessed. You will analyze data to find out gaps in partner experience. You are excited about partner development. You listen to partner's needs. You … relationships with key stakeholders• 4. Communicate and influence effectively across job levels with internal/external partners 5. Analyze data and trends to identify, action, and/or influence experience of partners. 6. Continuously audit to improve the customer experience and business performance. 7. Help drive evolution of partner experience through close collaboration with cross-functional … teams ranging from Trademark, Marketing, Product Management, Programs, Engineering, Analytics, and Risk. 8. Advocate voice of the customer internally, using data and anecdotes to drive prioritization. 9. Build out operational processes from policy requirements, with the goal of future automation. 10. Handle the day-to-day volumes of the assigned tasks and ensure the SLAs and accuracy are met More ❯

We are looking for a Field Application Engineer to join our team. The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge … is required in order to participate in customer engagements from discovery meetings through to capability delivery and support. Duties and responsibilities Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale) Provision of technical support directly to customers/end-users where required Regular proactive engagement with Sales staff to support … are carried out in accordance with the CRFS Quality Management System Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives Ensuring Customer Training materials are updated and maintained to the required standards Ensuring Customer Training is delivered competently Ensuring the provision of first-line customer support where required Ensuring More ❯

companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK &I, Nordics, and overall EMEA region. What you'll be doing: Sales Management - You will be focusing on growing the Flowable subscription revenue by building new business … and expanding the footprint within existing accounts. Pipeline Generation - Develop and execute a personalized outbound strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management - Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and … contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an outstanding customer experience ? In addition to well-developed negotiating and influencing capabilities, you'll also bring: At least 6 years of professional experience in a similar position, ideally in a product company Knowledge of the "Digital Enterprise" market space and More ❯

helping organisations connect their people, processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Platinum Solution Partner, LeapPoint's expertise spans the entire Adobe Experience Cloud ecosystem. The company's certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds of enterprise-level clients. LeapPoint … is part of Omnicom's precision marketing division, Omnicom Precision Marketing Group (OPMG) , a global network of agencies and consultancies spanning CRM, customer experience design, marketing technology, and business consulting. We are seeking an experienced and results-driven Senior Sales Consultant to help lead the expansion of Adobe Marketing Solutions across our customers. Working with our EMEA Sales … As a Senior Sales Consultant at LeapPoint, you will have the opportunity to: Act as a trusted advisor to clients, leveraging Adobe's industry-leading marketing tools (e.g., Adobe Experience Manager, Adobe Workfront, Adobe Experience Platform) to empower businesses in achieving their digital transformation and customer experience goals. Paint a compelling vision for clients, illustrating how More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships with our medium to large … digital expertise to optimize value and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As a Senior Account Manager you … for medium to large accounts, and develop strategic relationships with key points of contact. • In partnership with the account team, develop annual brand and media strategies that map to customer objectives. • Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer More ❯

based in Seattle, opened its online retail in July 1995 and today, stands as one of the world's largest internet retailer. Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites … all levels, will be absolutely critical to success in this role. Key job responsibilities Drive end-to-end high impact and high visibility programs that impact pricing and thereby customer experience on Amazon • Collaborate with Tech, Product, Operations and Category teams to ensure timely deliverables for key projects • Analyze data and dive deep into processes to derive business … to collaborate with leaders from Tech, Operations, Business, Finance, Legal teams to drive the programs from ideation to implementation effectively. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience More ❯

You will report directly into the Director of New Business Sales. Depending on your location, you will work hybrid or remote, based in the UK. Responsibilities Acquire net new customer - Working with a qualified list of prospective accounts in an assigned territory, you will develop and execute strategic plans to acquire a defined number of new logos and achieve … sales targets to expand our customer base in untapped territories Account & Relationship Management - engage with new customers to build relationships and discover, document, and maintain customer business initiatives (CBIs) to create and implement strategic customer plans Build & Manage Customer Relationships Establish and foster relationships with decision-makers at new businesses that are not yet customers of … Autodesk. Develop a robust sales pipeline by working backwards from the customer outcomes and positioning Autodesk's product suite. Delivering compelling sales presentations to showcase the value proposition Select and Justify Business Case - prioritize one of the Focus Sales Plays and justify a connected business initiative based on its expected commercial benefit, including conducting in-depth analysis, presenting potential More ❯

forms the backbone of the fastest growing e-commerce business in the world. The sheer growth of the business and the company's mission "to be Earth's most customer-centric company" makes the customer fulfillment business bigger and more complex with each passing year. The SC Optimization and Automation team within SCOT organization - Supply Chain Optimization Technology … environment. As an Applied Scientist, you will design, develop and deploy robust and scalable scientific solutions via Operations Research and Machine Learning algorithms, especially in the context of stochastic customer demand and other sources of uncertainty requiring to move past deterministic and linear optimization. You will partner with other tech and science teams, operations, finance to identify opportunities to … planning and execution. You are passionate, results-oriented, and inventive scientist who obsesses over the quality of your solutions and their fast and scalable implementation to address and anticipate customer needs. Key job responsibilities - Build state-of-the art, robust, and scalable optimization and forecasting algorithms to drive optimal inventory placement and product flows in non-convex, non-linear More ❯

setting the vision/strategy, hiring and developing the best Product Managers in the industry and overseeing the development of multiple innovative software products to create an industry-leading customer experience that will delight our customers around the world and drive our operational excellence. Responsibilities Define and execute a long-term, data-driven strategy aligned with business goals. … Establish customer-centric KPIs and implement closed-loop mechanisms for monitoring and reporting. Partner with global technology leaders to build innovative software solutions that enhance customer experience and drive competitive advantage. Hire, mentor, and lead a high-performing, large-scale Product Management organization. Represent the customer voice in Maersk senior executive forums. Champion innovation and digital … transformation within the Logistics and Services industry. What You Bring MBA or MS from a globally recognized institution. 15+ years of experience leading Product Management in global technology organizations, with a strong track record of delivering products in agile, outcome-focused environments. Expertise in managing complex data ecosystems, including data standardization and integration across sources. Proven ability to attract More ❯

with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC … part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Optimizely is seeking an experienced Customer Success Analytics Lead, to join our Data Services function. This role will be critical to helping optimize our decision-making abilities across our Customer Success teams. This position … best in class insights and proposals for change, designing solutions and working cross-functionally to implement process and change within the organization. Job Responsibilities • Data-Driven Action Requirements: Leverage customer performance data and AI to identify patterns, drivers, and actionable insights across customer health, adoption, satisfaction (e.g. NPS/CSAT), Ideal Customer Profile (ICP) and churn risk More ❯

with a world class, highly accomplished team, we would love to talk with you. As a Sr. Software Development Engineer, you will lead the technical aspects of core Device customer experience and engage with an experienced cross-disciplinary staff to design implement and bring to market innovative consumer products. You must be responsive, flexible and able to succeed … range of Amazon Devices. This hands-on position also requires broad engineering competency in Embedded Software, Linux middleware, C/C++ based device software modules and application development, Strong experience in Multimedia domain (Audio, Video), good knowledge on HAL/HIDL is preferred along with a strong code craftsmanship principles and a good understanding of the scalable software system … design. In addition, provide technical consultation across different organization, find innovative ways to solve customer needs and take up interesting technical problems that are unique to devices. You will work closely with Platform and application teams to ensure the highest level of quality for the Device OS deliverable. Key job responsibilities Software Development Engineer will deeply be involved in More ❯

data points by driving clarity and alignment Create and drive alignment to execute faster, communicate often and highlight risk early Collaborate extensively with cross functional teams, including Engineering, User Experience, Customer Success, and Go-to-market teams to drive the vision, roadmap and delivery of the product You will be an expert in identifying long-term investment opportunities … enterprise customers, as well as broad technical subject matter expertise, to train and enable a scalable product What You'll Need Undergraduate degree or equivalent combination of education and experience in a related field 6 years of related experience in Product Management Experience within Audit or Governance, Risk & Compliance (GRC) Preferred qualifications A proven track record of … leading the development of product vision and strategy Shipped products with great customer experience user reviews A self-starter mindset to execute in a fast-paced environment with minimal direction An excellent understanding of product development and how web technologies work Working knowledge of Audit or Governance, Risk & Compliance (GRC) space or with related subject matter Strong Leadership More ❯

year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Support Automation Engineer to revolutionize our customer support infrastructure and build technology solutions that 10x our support team's capabilities. This role will be instrumental in creating and implementing technical integrations between our support systems and internal … platforms, with a particular focus on optimizing our AI-powered support using Intercom's Fin AI. You will work directly with the Head of Customer Support to transform our support function into a next-gen strategic growth engine through innovative technical solutions. What Makes This Role Special You'll join at a critical transformation moment working at the intersection … of customer support and engineering. This presents a unique opportunity to develop innovative solutions that directly impact both customer experience and operational efficiency. Every technical improvement you implement will contribute to our app store reviews - our lifeblood for growth. Your work will directly influence our position as the app in the Shopify ecosystem. You'll be at More ❯

Enterprise Customer Success Manager (Bilingual) MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run … billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. Summary The Enterprise Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. Leveraging their bilingual German/English … Executives, and other cross-functional teams, focused on helping our customers achieve their business goals. Key Strategic & Retention Responsibilities Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value. Formulate an ongoing meeting More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … retail stores in Newcastle, Glasgow. London, Manchester and Milan. This position oversees Insights across END. You will be the key contact for all things related to Analytics, including Digital, Customer, and Brand. The high-level focus of this role is to drive actionable insight from our data sources through reporting, analytics, and research. Key Responsibilities Ensuring all business functions … are kept aware and informed of relevant insights and analytics. Leading on customer-based insights. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Driving and maintaining a customer-led mentality. More ❯

more efficient. Our customers include the world's leading automakers, some of the most popular consumer brands, and the most innovative cities, states, and countries. In the role of Customer Success Manager, you will establish a trusted partnership relationship with our North America public sector customers. You will collaborate with internal corporate teams, pre-sales technical teams and commercial … to help drive sales of our INRIX products. You will be a strong voice for our customers, helping ensure our solutions continue to meet our customers' needs. As a Customer Success Manager at INRIX, you will be responsible for Net Revenue Retention & identifying expansion opportunities, ensuring that customer experience and engagement remain high, leading to renewal and … to Director, Customers Success - North America Public Sector. Essential Responsibilities: Establish a deep understanding of our customers' business, use-case(s), technical needs and technical workflow to support the customer with value realization, quickly! Become an expert and advocate of INRIX products and solutions Work with customer onboarding manager and support team to successfully onboard customers who have More ❯