276 to 300 of 2,481 Customer Experience Jobs in England

Application Support Request Role : Pega Lead Decisioning Architect Job Type: Permanent Location: Newbury/London Work mode : Remote/Hybrid Ready to utilize your experience as a Pega Lead Decisioning Architect? We have an exciting opportunity for you! Careers at TCS: It means more TCS is a purpose-led … Drive the design changes and technical deliveries from architect standpoint Lead and Develop Applications using Pega Ensure seamless data exchange with OSS/BSS customer profiles and real time event streams Define decisioning governance framework and ensure compliance with Pega best practices Conduct code reviews, performance tuning and optimisation … of decisioning workflows Run simulations of scenarios resulting from suggested changes to the strategy, and provide input to the customer strategy group Ensure alignment with business objectives such as reducing churn, improving customer experience and increasing ARPU Your Profile Essential skills/knowledge/experience: Experience More ❯

while caring for the planet. As we continue to grow, we’re looking for a passionate eCommerce Manager to take our online stores and customer experience to the next level. If you’re a hands-on problem solver who thrives in a fast-paced, creative environment, we’d … and Faire). Working closely with our marketing, commercial and operations teams, you’ll have the opportunity to shape our eCommerce strategy, enhance the customer journey, and drive online growth. This is a hands-on role that blends creativity with data and commercial acumen, requiring an eye for detail … delivering best-in-class digital experiences. Key Responsibilities: Shopify & Online Store Management Own and optimise the Shopify stores (D2C and B2B), ensuring an exceptional customer experience at every touchpoint. Maintain accurate and compelling product listings, ensuring descriptions, images, and metadata are up to date. Work closely with the More ❯

role with a significant impact and growth? Amazon is looking for a dynamic Software Development Engineer to join our Core Services team under Worldwide Customer purchase Journey. The Shipping and Region Authority (SARA) organization innovates on foundational products that shape the customer shopping journey, beginning from the gateway … page of their visit through search and discovery experiences. SARA's products also help drive checkout and fulfillment customer experiences. Through a complex orchestration of its four domains (Shipping, Regions, Locations, Restrictions), SARA influences and frames the shopping CX. Our systems are architected for scale and consistency, offering configurable … flexible, and global solutions (standardized globally but customized for local regulations). We integrate with multiple cross technology and functional services to identify customer locations, identify the shipping options and apply sales and shipping restrictions. In this role, you will scope complex projects and deliver simple, elegant solutions by More ❯

solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships … and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As … and develop strategic relationships with key points of contact. In partnership with the account team, develop annual brand and media strategies that map to customer objectives. Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue More ❯

solutions across Amazon's mobile and desktop websites, proprietary devices, and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships … and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As … and develop strategic relationships with key points of contact. In partnership with the account team, develop annual brand and media strategies that map to customer objectives. Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue More ❯

in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online … London, Manchester and Milan. This position oversees Insights across END. You will be the key contact for all things related to Analytics, including Digital, Customer, and Brand. The high-level focus of this role is to drive actionable insight from our data sources through reporting, analytics, and research. Key … Responsibilities Ensuring all business functions are kept aware and informed of relevant insights and analytics. Leading on customer-based insights. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Driving and maintaining a customer-led mentality. Responding to a More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

consecutive days a week in the London (SE1 1UN) office Full Time, Permanent Competitive salary At +impact, we strive to deliver world-class customer insights and service design in both the public and private sectors. Our goal is to help organisations place people at the heart of their decision … making, enhancing customer experience and transforming business operations. We are seeking a Junior Consultant to join our Experience Design team. In this role, you will report to a Senior Consultant and work on a variety of research, UX, and service design projects across both the private and … or leading internal workshops and participating in various initiatives. Write opinion pieces to share insights and thought leadership within the industry. Essential skills and experience Minimum qualifications: A Bachelor's Degree in social sciences, human-computer interaction, or related field, OR a degree in another field with extensive research More ❯

you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have … critical challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customer experience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires … s most sophisticated logistics networks while working with pioneering technology and data science applications. BASIC QUALIFICATIONS 3+ years of building models for business application experience PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience Experience in patents or publications at More ❯

content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world. As a Team Manager, you are responsible for working with a global … drive process efficiencies & business goals. • Work closely with tech teams to get all internal tool related issues resolved. • Exhibits & drives a culture of putting customer first with the team. • Ensures timely response to all escalations. • Support the team in maintaining a repository of all work done for customers within … highlights wins and shares gaps in support with solutions with respective individuals. BASIC QUALIFICATIONS • A completed Bachelor's Degree from an accredited university. • Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk More ❯

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc. … with Amazon. Your success will be measured by the performance of your partners and sellers and the impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and e-commerce challenges, with … compelling value propositions to sellers of particularly small sizes. To be successful in this role, you will need to have superior people management and customer interfacing skills and demonstrate ownership, analytical ability, and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work More ❯

Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible … than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by … Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market More ❯

purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Support Automation Engineer to revolutionize our customer support infrastructure and build technology solutions that 10x our support team's capabilities. This role will be instrumental in creating and implementing technical integrations … platforms, with a particular focus on optimizing our AI-powered support using Intercom's Fin AI. You will work directly with the Head of Customer Support to transform our support function into a next-gen strategic growth engine through innovative technical solutions. What Makes This Role Special You'll … join at a critical transformation moment working at the intersection of customer support and engineering. This presents a unique opportunity to develop innovative solutions that directly impact both customer experience and operational efficiency. Every technical improvement you implement will contribute to our app store reviews - our lifeblood More ❯

Data, and Design to help shape Monzo's Global Payments strategy as well lead the relationship with multiple external partners negotiating to optimise product experience and commercials. We're now gearing up for our next phase of growth, from 11 million to 20 million customers. To succeed, you should … be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and … to delight them. For these insights to inform a crisp understanding for how Monzo can win in this space. Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations. Be a highly analytical More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will … be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

Role Overview: The Customer Operations Manager is responsible for overseeing post-onboarding customer operations, ensuring seamless service delivery, and optimizing performance for hotel and travel platform partners. This role requires a balance of customer satisfaction, revenue growth, and risk management while working cross-functionally with internal teams. … What you will do: Customer Operations & Account Performance: Acts as the primary operational contact for customer accounts, ensuring smooth post-onboarding operations and troubleshooting issues efficiently. Supports hotel/travel partners in optimizing their performance through data analysis, problem-solving, and process improvements. Works cross-functionally with internal … teams (Revenue Management, Product, Monitoring, and Engineering) to enhance customer experience and resolve issues. Revenue Optimization & Performance Monitoring: Comfortable analyzing customer performance data (e.g., search/conversion rates, booking trends) and making actionable recommendations. Works closely with pricing and revenue management teams to adjust strategies for better More ❯

Job ID: Amazon UK Services Ltd. At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed … will be responsible for pricing strategy and execution, capacity planning for Flex in order to deliver on goals spanning cost, fill, speed, and DP experience, and driving automation and innovation in this area with our tech partners. This is a highly visible and critical role that requires partnering with … week and long-term capacity planning cycles based on volume plans published by the business partner teams of Amazon Flex. Optimize for cost, fill, customer experience, and DP experience. Interact with senior-level audiences (including directors and vice presidents) from both internal and external teams. BASIC QUALIFICATIONS Experience More ❯

when to collaborate to keep projects moving. You've worked directly with users to shape technical requirements and care deeply about delivering a great customer experience. Staying up to date with tech trends excites you, and you're eager to implement simple, effective solutions that make a difference. In … requirements directly with our tax team to vertically design new features from frontend to backend and everything in between. Design, develop and maintain our customer-facing app and internal back-office tool. Drive architectural decisions and optimise efficiency across the tech stack. Keep a keen eye on the customer experience to proactively raise issues and deploy fixes. Ship new features and fixes quickly. Play a leadership role by consistently innovating and developing a culture of excellence. Requirements for the role Exceptional problem-solving and analytical skills. Excellent communication and collaboration skills. 2+ years writing production-ready code More ❯

companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT … CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … act as a mentor to the regional solution engineering organization. As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. You will have the opportunity More ❯

companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT … CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … act as a mentor to the regional solution engineering organization. As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. You will have the opportunity More ❯

Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the … identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for … our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German Basic More ❯

chefs since 2012. Our targets are ambitious, and this is a very exciting time for the business. Our focus remains on delivering an outstanding customer experience while driving significant growth. Role Overview We are seeking an Ecommerce Trading Manager (and food nerd!), with a merchandising or data insight … KPIs - such as ecommerce revenue mix by channel, AOV, conversion rates, exits, bounce, active customers, ROI - and use learnings to drive improvements Own online customer acquisition via SEO, PPC & Paid Social - supported by agencies and freelancers; as well as email flow lifecycle marketing Work with our development agency to … maintain the website functionality and explore new technologies to enhance performance and user experience Keep up to date with latest ecom and marketing tech Own the ecommerce customer experience - from brand aesthetic, site navigation, through to oversight of new product listings (and delistings) Drive improvements in site More ❯

optimise their capital and price their products. We provide support for customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on … delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model. What you will be doing As a Director within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and … catalogue definition and managing any commercial aspects of the service. You will use your excellent customers relationship management skills in order to understand our customer's needs, establish credibility and build positive professional relationships to drive customer success. To support this, you will have a detailed understanding of More ❯

of unforgettable experiences. They are seeking a dynamic and innovative E-commerce Executive to join their team and help drive their digital sales and customer engagement. Role Overview: As an E-commerce Executive, you will play a pivotal role in enhancing our online presence and maximising the companies e … You will be responsible for managing and optimising our digital sales channels, developing, and executing marketing strategies, and ensuring a seamless and luxurious online experience for our customers. You will be responsible for driving the companies online offering by increasing conversions and direct bookings across the newly launched UK … team who have significant growth targets and will be a key player in achieving those targets, whilst being passionate about delivering the best online experience for their guests in a creative and data led way. Key Responsibilities: You will be responsible for proposing and implementing key merchandising activity, making More ❯