accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performancemetrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service … portfolio, including awareness, engagement, conversion, retention, and loyalty. Work with internal stakeholders to support strategies to optimise each stage, ensuring a seamless and positive customer journey. Use data and metrics to analyse customer behavior and improve overall customer experience. Issuer, TMC and Platform Engagement Actively participate in regular calls with key partners including Issuers, TMC's and Platform providers More ❯
Know how to create alignment and orchestrate internal account teams Experience managing key customer relationships and closing strategic sales opportunities Experience using a CRM to achieve and correlate key performancemetrics Lead territory and strategic account plans Experience leading account teams to promote successful customer outcomes Proactively engage with customers with a consultative approach to discovering new opportunities … Proven track record of exceeding performance targets Contribute to the overall team culture in a positive, impactful way You have a learner mindset Ability to partner cross-functionally and proactively build a network with internal and external stakeholders to drive the business forward Atlassian offers a wide range of perks and benefits designed to support you, your family and More ❯
notes, statuses, and contact records. Work collaboratively with SEO, PR, and marketing teams to ensure consistent messaging and smooth handovers from sales to delivery. Track and report on sales performancemetrics, including pipeline health, conversion rates, deal values, and velocity. Support the creation and improvement of sales enablement materials, including proposal templates, pitch decks, and case study resources. More ❯
sure you focus only on what truly moves the needle. Push product designers, engineers, and other team members to do the same. Iterate. Use A/B testing and performancemetrics to understand what worked and what didn't. Treat every project as a learning opportunity. Use past mistakes to fuel your future success. What we look for More ❯
Speak about it with clarity and confidence. Gather feedback from clients and share sharp, focused input to help shape future development. Follow the data. Keep a close eye on performancemetrics to gauge impact and zero in on the highest-value actions and opportunities. Stand out at every touchpoint. Deliver outstanding service that builds trust with every client More ❯
