126 to 150 of 502 SLA Jobs in England

up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition activities for own customers. Ensures that customer documentation such as OPM and control framework is always up to date. Approves … actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps. Has a good understanding of the customer contract, billing principles, SLA’s and related service credit schemes. Ensures that all services are accurately billed in a timely manner with PO coverage to ensure a prompt payment from the customer. Resolve any More ❯

fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems … Despatching all vendors warranty parts back to them ? Maintaining warranty management tool database ? Maintaining SLW Data base tool. (Error-handling) ? Managing the Service Level Agreement. ? Managing all queries within SLA (error handling) ? Using Excel to maintain the reporting for all vendors. ? Maintaining the accuracy on serial number and asset tracking ? Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors ? Working to ensure Personal Performance Targets (PPT) are met. ? Maintain high levels of housekeeping. The Ideal Candidate ? Strong attention to detail ? Ability work under pressure to achieve targets ? Strong experience in warehouse practices ? Ability work as part of a team ? Analytical skills, good numerical ability and good Excel with attention to detail ? Has the More ❯

upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that expectations are established More ❯

upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that expectations are established More ❯

business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue More ❯

customer ticket, identifying the underlying cause and managing the implementation of a permanent solution or escalating to a Senior Engineer as necessary. Managing and working to internal and customer SLA's, escalating any concerns. Action Hardware and software installations. Create and maintain customer specific infrastructure documentation within the IT Glue Knowledge System. Work closely with the Senior Engineer, sharing information More ❯

To allocate more complex service issues to the relevant IT Support member • To arrange for external technical support where problems cannot be resolved in house • To ensure that all SLA's are met • To maintain an inventory of computer assets with the aim to have continual stock available(within reason) Experience & Qualifications Knowledge of core enterprise IT systems, infrastructure, and More ❯

Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯

Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯

be part of our busy service desk. You will respond to IT incidents via our ticketing system working with colleagues to ensure tickets are completed within the customers agreed SLA’s. Role The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. Quickly assimilating new technologies, being able to More ❯

the project to meet customer requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to More ❯

complete calls and the details of actions performed to troubleshoot/resolve support calls Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s Identifying trends and critical issues and escalating them to other team members or management, as required To be proactive in identifying areas for improvement and bringing these ideas to More ❯

gaps and discrepancies in information gathered during the Due Diligence process Assist in the analysis of current processes and recommends solutions and improved processes. Assist in the documentation of SLA, operating models and transition plans. Drafts/review/negotiate detailed requirements and documentation such as scope of services Lead the assigned junior team members, Business analysts, (BA) to record More ❯

and external customers as required by telephone and email. Liaise and work with other departments to deliver projects as required Provide cover for other team members within Configuration Meeting SLA Escalating when required Process and Manage Configuration Failures Customer Satisfaction First point of escalation for queries from ISP, other LTS teams and internal customers Ensure customer satisfaction by communication and More ❯

Receiving and managing service escalations and managing the customer improvement plans to ensure customer satisfaction Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data Ownership, preparation and execution of monthly governance meetings with the customer focussed on the discussion of the strategic More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

MI packs for senior management. Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify and recommend process and productivity More ❯

broader operational teams. Key tasks include making sure all processing is reconciled, any rejects are resolved timely, outgoing merchant funding is completed daily, all operational settlements are completed within SLA’s. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers. Working hours: 37.5 Location: Hull, office based More ❯

This role is vital to our operational resilience and growth, requiring a strong focus on governance, negotiation, compliance, and service excellence. If you bring deep experience in vendor governance, SLA monitoring, and stakeholder engagement within high-availability environments, we want to hear from you. What you get to do: Vendor Performance & SLA Management Define and track key vendor SLAs, ensuring … compliance with contractual obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship Management Develop and maintain a comprehensive vendor governance framework to ensure delivery of high-quality More ❯

at the heart of our culture. What youll do Accountable for overall post sales customer health for in scope customers across Client Engagement Meeting cadence, attendance, frequency Service Management SLA attainment including implementation and support risk. Financial Health Aged debt and churn risk Product utilization Customer consumption and awareness gap Increase customer awareness of organization changes, new and existing Product … bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation Services teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with More ❯