126 to 142 of 142 SLA Jobs in England

knowledge of CSDM (v2/v3) - service modelling, application/service relationships, and CMDB data governance Proven CSM implementation experience - case management, customer workspace, SLA/entitlement configuration ServiceNow Certified Technical Architect (CTA) or working towards certification; relevant CIS certifications (CIS-CSM, CIS-ITOM, or equivalent) preferred Experience with … target ServiceNow architecture, including instance strategy, RBAC design, CSDM alignment, and integration architecture standards Lead solution design for TSM (incident, problem, change, SLA/OLA) and TSOM (event ingestion, alarm correlation, service impact analysis) implementations Architect CSM solutions covering case management, customer engagement, and regulatory SLA compliance Design and govern ...

Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop … mentoring to ensure a consistent, high standard of service. Managing incidents and service requests , ensuring tickets are prioritised, allocated and resolved within agreed SLA targets. Acting as an escalation point for complex technical issues , working closely with technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk ...

Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking to take ownership of service delivery, drive operational improvements and develop … mentoring to ensure a consistent, high standard of service. Managing incidents and service requests , ensuring tickets are prioritised, allocated and resolved within agreed SLA targets. Acting as an escalation point for complex technical issues , working closely with technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development … improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities Manage service desk operations and ensure SLA compliance across first and second-line support Provide escalation support for complex technical issues, including networking queries Line manage and develop colleagues across first ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade-offs. AI-Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross-functional stakeholder management. Thrives as a high-impact sole contributor; proactive, accountable ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £(phone number removed) plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £(phone number removed) plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management. Establish high-impact vendor governance: performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency) structured escalation and remediation playbooks root-cause expectations and corrective action plans with deadlines Represent … with measurable targets. A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks. Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve. Executive dashboards that enable fast decisions and clear accountability. Qualifications What ...

Reviewing the existing deployment against best practice, identifying what needs putting right, and putting it right Extending Rubrik into further parts of the estate SLA Domain design, retention policy, replication and cluster capacity planning Acting as the senior Rubrik technical point for an offshore run team and for colleagues across … deploying Rubrik to best practice, rather than administering a platform someone else built Working knowledge of immutability and retention lock, archive and tiering design, SLA Domains, and Rubrik cluster sizing and expansion Familiarity with both Rubrik CDM and Rubrik Security Cloud/Polaris Useful to have, but not essential: Dell ...

Application Duty Technician - Level 2/3 Support Location: Hursley - on-site five days per week Start date: ASAP Requirement: Five years' continuous UK residency The Opportunity Support a one-of-a-kind National Critical ...

IT Engineer Location: Hereford (You can also be based out of our offices in Cardiff or Bristol) Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...

IT Engineer Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...

implementation project. Your responsibilities include leading the AMS/production support leadership, managing service transition, overseeing hypercare exit criteria, and handling SLA ownership. You will govern incident/problem/change processes and take responsibility for the quarterly-update regression. Working closely with various teams, you will ensure process integrity … integrity. - Provide leadership to consultants and collaborate with business and technical teams. - Manage AMS/production support, service transition, and hypercare exit criteria. - Govern SLA adherence, and incident/problem/change processes. - Influence design decisions and establish innovative ways of working. Required Experience: Proven experience leading functional delivery ...