126 to 150 of 471 SLA Jobs in England

Provide support to users on software platforms supported by the Messaging team. - Resolve incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate. - Act as a technical escalation from service desk and deskside support teams. Required Skills/Experience: - Strong experience with Microsoft ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

tasks, and reporting to the Service Delivery Director; you will set direction for resource planning, commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term ...

security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic ...

/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients ...

/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients ...

reporting. Reporting & Dashboarding Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity Consolidate disparate datasets ...

technical requirements. Within this role, the IT Manager will: Act as the primary relationship owner for the MSP Chair weekly service reviews and monitor SLA compliance Maintain service quality metrics Coordinate critical incidents and user escalation Drive forward continuous improvement Track IT expenditure against budget, maintain the IT asset register ...

teams to provide service, infrastructure, Cloud, Modern Workplace and professional service engagements. Supervise the management of suppliers of key services to include KPI and SLA measurement, formal and informal management of suppliers. Act as an escalation point for staff and partners relating to IT service, independent ...

reporting solutions using Power BI (nice-to-have). Manage IT governance, supplier relationships, and IT security compliance. Resolve incidents and service requests within SLA, including occasional out-of-hours support. Collaborate with UK and global teams to ensure alignment with business priorities. Conduct occasional site visits to understand business ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

Build strong working relationships with colleagues, subcontractors, and client teams Maintain professional standards (correct PPE usage, site conduct) Ensure compliance with contractual KPI/SLA performance requirements Keep accurate and up-to-date logs and reports Supervise subcontractor activities onsite as required Operate under a Permit to Work system ...

operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented ...

employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process protocols/test where appropriate, communicate ...

Mastercard ONE (RTP & Applications) Virtualisation & Compute platforms (UNIX, Linux, Redhat, VMware). The role requires a focus on service to ensure that all SLA's and availability targets are met. The role also requires thought leadership and an ability to drive IT initiatives that continually improve our efficiency, agility, performance ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communication Communicate professionally with internal teams and external clients. Produce clear, concise ...

Mastercard ONE (RTP & Applications) Virtualisation & Compute platforms (UNIX, Linux, Redhat, VMware). The role requires a focus on service to ensure that all SLA's and availability targets are met. The role also requires thought leadership and an ability to drive IT initiatives that continually improve our efficiency, agility, performance ...

project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long-term fixes. Collaborate with ...

project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long-term fixes. Collaborate with ...