201 to 225 of 431 SLA Jobs in England

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

needed. The roles primary function is to manage preventative maintenance and project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities ...

functionality. Ensure a high level of customer satisfaction through professional, courteous communication. Apply strong product knowledge to assist customers effectively. Where required, own SLA and KPI compliance monitoring for customer contracts, tracking performance against the targets and thresholds set out in the relevant contract schedules. Assess the nature and urgency ...

friendly and supportive office environment, where innovation and ideas are welcome. Role Respond to customer calls and tickets daily, resolving them within SLA and keeping the customer continually updated. Escalate business critical issues without delay Create your own tickets from customer calls, or claim tickets raised by clients, and work ...

people. What You'll Do Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support Own service quality, SLA performance, and customer satisfaction across all operational functions Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...

Expertise: Strong understanding of material flow, inventory accuracy, reconciliation, and audit requirements.3PL/Vendor Oversight: Demonstrated experience managing third-party logistics providers and ensuring SLA/governance adherence. Analytical Skills: Ability to interpret inventory data, highlight trends, and drive improvements across material deployment and accuracy. Risk & Issue Management: Skilled ...

term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk ManagementOversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & EscalationsAct ...

focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk ManagementOversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & EscalationsAct ...

evaluation criteria and multi-option worked solutions. Direct Contract Ownership: Draft and negotiate commercial schedules, Statements of Work (SOWs), Master Services Agreements (MSAs), and SLA terms directly—ensuring the legal department has a clean framework for final sign-off without creating bottlenecks. Risk & Compliance Management: Ensure vendor contract terms protect ...

Track engineer attendance, updates, reports, and outstanding actions. Ensure all records are maintained accurately and in real time. Identify jobs at risk of missing SLA targets and escalate appropriately. Coordinate with engineers, subcontractors, and suppliers to maintain service delivery. Administration & Reporting Produce clear and concise client-facing updates from technical ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

installed and in active use across the UK. Key Responsibilities Lead and mentor a technical support team, managing day-to-day operations to ensure SLA and KPI targets are consistently met Act as the senior escalation point for complex technical queries, diagnosing EV charging system issues using platform and back ...

service requests, keeping customer-facing AI services stable and well supported. Role responsibilities: Monitoring network, power, environmental, server and GPU alarms, responding within SLA Performing initial troubleshooting and incident triage Owning tickets through to resolution with accurate documentation Escalating clearly to engineering, field operations or vendors when required Coordinating site ...

evolving in real time. Adaptability, intellectual curiosity, and a strong builder mentality. Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows. Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation. Background supporting displacement ...

unit portfolios to maintain balanced workloads, manage external contractors, coordinate with insurance auditors, and drive repair teams Manage service capacity, implement and monitor Ops SLA dashboards around breakdown handling, client & contractor satisfaction, repair times etc. Review of customer contracts and requirements, preparation and follow-up of technical questions, follow ...

alerts from a hybrid managed SOC service. Acting as the primary contact for the managed SOC and wider security vendors. Running vendor reviews, SLA management and service improvement activities. Overseeing BAU security operations and incident response activities. Supporting threat investigations and false positive analysis. Improving security processes, documentation and operational ...

Support: Act as an escalation point during handover periods to ensure out-of-hours emergencies are logged correctly in D365 . KPI & Performance Management SLA Compliance: Monitor the D365 live schedule board to guarantee engineers attend bookings within promised time windows. Monitor Metrics: Track response times, first-time-fix rates ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture ...

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...