201 to 225 of 284 SLA Jobs in England

Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships … Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with More ❯

Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships … Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with More ❯

Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … with clarity -maintain high team engagement and alignment with objectives. Conduct regular 1:1s and attend management meetings to track performance and unblock delivery. How success will be measured SLA performance and right-first-time outcomes Team utilisation and productivity User satisfaction (CSAT/NPS) and complaint reduction Team engagement & morale Vendor warranty credits achieved for device repairs Key relationships … Resource Group (TRG) Customer stakeholders and end users What you'll bring Proven leadership of on-site/field/end-user IT services teams with measurable KPI/SLA delivery. Strong service management mindset and organisational skills; calm under pressure. Solid understanding of end-user IT services and support operations. Excellent customer service and stakeholder management skills. Familiarity with More ❯

following test and repair procedures. Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA s. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on our call management system. Good More ❯

following test and repair procedures. Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA's. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on our call management system. Good More ❯

years This Field Operations Manager jobs role/Director of Operations jobs role would suit a senior Ops Manager or Operations Director who has managed field operations - driving SLA, mobilisation etc You will need some sort of engineering background/understanding - it's more electrical/software/interfacing a piece of hardware into a client solution (so some sort More ❯

Requirements: Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create meaningful work packages for remediation of More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

ASAP Note: Candidate should be immediately available Understand and analyse vulnerability data before they becomes overdue Organize and create work packages for teams for resolution Ensure fixes begin within SLA to prevent delays Help prioritize overdue and upcoming vulnerabilities effectively. Collaborate across teams to streamline technical remediation efforts." Understanding of vulnerability assessment and remediation processes Ability to triage and create More ❯

and will be working your way towards becoming a confident Recruitment Business Partner in the future in the Tech and Cyber industry. Some of your tasks will include: Ensure SLA timeframes are met when responding to queries in the Early careers mailbox. Plan and run assessment centres and all logistics involved (room bookings, timetable management, pre-event invites and communications More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

In return for your hard work, you will receive a competitive salary of c£24,500 alongside great internal progression opportunities! Liaise with internal and external parties ensuring full SLA is adhered Ensuring the communication between all parties is clear and concise Handle all emails and phone calls from internal and external clients Project reporting and ensuring specification is adhered More ❯

calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯

Support of multi-site technical environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange, O365, Azure and other Microsoft … per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. The Infrastructure Engineer role offers the More ❯

troubleshooting skills with the ability to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry More ❯

and maintaining a diverse range of physical assets, such as equipment, machinery, or infrastructure. Supporting with providing staff with equipment, and handling returns Demonstrable ability to monitor SLA (Service Level Agreement) progress against targets, reporting as necessary and taking action to resolve exceptions. Ability to work to demanding timescales. Ability to record detail accurately. Able to assess, prioritise and manage More ❯

are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯

building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Role You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's … and Service Level Agreements (SLA). Duties: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based More ❯

closely with theCloud and ServerArchitectsto ensure thatappropriate technicalresources aretrained and thenaligned to work streams, toensure a seamless and consistent delivery ofCloud and Server services to agreed Service Level Agreements (SLA's) and technical standards. TheLeadCloud and ServerEngineerroleis a"hands on"technicalrolewhich requires extensiveexperienceof: Cloud platforms & architecture including Microsoft Azure IaaS On-premises& Hybrid Server, Compute & Storage Infrastructure Virtualisation infrastructure environments … Confidentiality,Integrity,and Availability (CIA)and are delivered to agreedtimelines. Ensure all live services and solutions are regularly reviewed at least annually to ensure all Service Definitions (ServiceLevel Agreements (SLA's),Service Levels:RTO/RPOand TechnicalDocumentationisaccurate. Manage adiverse range of supplierrelationshipsto ensure best value for the Trustby embedding the use ofspecialistthird partieswhereappropriate. Provide 3rd Line technical support. Collaborate with More ❯

team Communicating with management and technical support colleagues in a clear and consistent manner Writing and fixing computer code Overseeing software development initiatives Making certain that every SLA (Service Level Agreement) is fulfilled To guarantee robust functionality and optimisation, trials, testing, and quality checks are conducted. Maintaining thorough documentation of development procedures Fulfilling the standards and expectations of each individual More ❯

between the support and project delivery teams, ensuring a smooth transition for new projects and providing feedback for future improvements. Manage all support operations for our hosting and website SLA's, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team … coordinate our response to incidents, identifying their urgency, overseeing the team and ensuring resolution is carried out in a timely manner with clear incident reporting to be shared within SLA driven timescales. You'll manage the support function to ensure it is profitable, and you'll identify opportunities to upsell and renew support contracts. Process, Improvement & Documentation: You'll own More ❯

etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯