201 to 225 of 503 SLA Jobs in England

to gain a good understanding of SQL databases, Citrix networking, customer product installations and Crystal reports to resolve issues. Role Challenges: Managing your own workload against customer and internal SLA's. Maintaining a high level of attention to detail and accuracy is required, ensuring all parties are continually informed. Succeed in a fast-paced environment where no two days are More ❯

issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations Maintaining agreed SLA levels and assuring Quality of delivery at all times Key responsibilities: In Depth and proven experience of Audio/Video equipment Possess a valid UK driving license as there will More ❯

to give users the best experience possible, regardless of the situation. You will be someone who holds themselves to the highest possible standards; not happy to merely meet an SLA, you will move with urgency to resolve customer requests because that's how you create exceptional customer experience and exceed expectations. Have strong problem solving technical and analytical skills, you More ❯

Infrastructure-as-Code, CI/CD QA - Practical TDD, BDD Experiences in payment domains Proven track record in developing and maintaining mission-critical, high-load production systems with 99.999% SLA Proven experience in supporting rapid and agile product deployments across different environments - dev, test, stress-testing, staging/production. Your attributes Loves challenging the status-quo Ability to work autonomously More ❯

or product enablement efforts by surfacing customer insights, blockers, and usability trends. What Success Looks Like Consistently high CSAT scores from support interactions. Quick response and resolution times within SLA across all channels. Demonstrable reduction in churn risk through proactive support and issue resolution. Well-maintained CRM hygiene and updated documentation/playbooks. Clear feedback loops with Product, CS, and More ❯

day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects and technical challenges. What will More ❯

ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex More ❯

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

Team Lead is responsible for leading the Network Team to ensure the optimal operation of the services they support. This includes ensuring service availability, resolution of incidents within agreed SLA's, and completion of service requests, project work, continual service improvement tasks, and security improvement activities. In addition, the Network Team Lead should be a technical leader in their field … network services of any changes presented to CAB Operational Monitor incidents escalated by the IT Service Desk and ensure they are resolved in accordance with priority within any applicable SLA's by a member of the Network Team Prioritise the day to day tasks that need to be undertaken by the Network Team, assigning to required team members Ensure the More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

a cross-functional procurement team (including vendor and sourcing specialists). Vendor & Partnership Management Manage complex vendor relationships across hardware, software, cloud, security, and telecom. Oversee vendor compliance with SLA, SOC 2, and other applicable frameworks. Maintain partnership requirements (e.g., Microsoft, Dell, Cisco), including certifications and revenue thresholds. Procurement Operations Oversee all procurement lifecycle activities: assessment, process, negotiation, order fulfillment More ❯

suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯

and communication abilities, capable of managing cross-functional virtual teams. Demonstrated resilience under pressure and decisiveness in complex scenarios. Skilled in prioritising multiple high-priority issues simultaneously without compromising SLA commitments. Ability to balance the demand for high availability and performance against the need for rapid delivery of technology changes and improvements. Benefits Attractive salary ranging from £65,000 to More ❯

quality monitoring frameworks, including structured scoring methodologies, and reporting metrics.• Define requirements for call recording compliance, data retention policies, and security controls.• Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights.Data analysis, reporting, and performance tracking• Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce productivity.• Deliver trend analysis, MI reporting More ❯

data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM More ❯

Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge More ❯

points and recommend practical, scalable solutions Supporting light automation or integration through tools like Power Automate and Power Apps Offering input into a potential managed service model - including how SLA-based support could be structured What we're looking for: Strong hands-on experience with Microsoft Teams and SharePoint (configuration, rollout, governance) Solid understanding of the wider M365 ecosystem - Power More ❯

points and recommend practical, scalable solutions Supporting light automation or integration through tools like Power Automate and Power Apps Offering input into a potential managed service model - including how SLA-based support could be structured What we're looking for: Strong hands-on experience with Microsoft Teams and SharePoint (configuration, rollout, governance) Solid understanding of the wider M365 ecosystem - Power More ❯

in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge of change processes and production workflows Manage SLA adherence, job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs More ❯

in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge of change processes and production workflows Manage SLA adherence, job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs More ❯

identify and implement changes to improve the performance of the system. Create and update in-house SQL extracts. Optimize batch processing to decouple margin types and reduce business/SLA impact when failures occur. Key Requirements: Previous experience upgrading and supporting the TLM Collateral Management application for OTC derivatives, repo, and SBL margining. Understanding of a bank's collateral management More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯