26 to 50 of 256 SLA Jobs in England

incident management process, ensuring users are informed of the progress of their requests. Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process. Work individually and as a team to ensure that all individual and team KPIs ...

driving issues to closure even when multiple teams are involved. Key Responsibilities Resolve technical support requests via phone, email, and ticketing portal within published SLA targets Investigate and diagnose application issues using SQL queries against production databases Troubleshoot API integrations, and carrier connectivity issues Analyse JSON and XML data structures ...

root cause analysis and taking steps to mitigate the threat. Take immediate action on potential and identified cyber security incidents in accordance with agreed SLA's and KPI's. Proactively research emerging threats and vulnerabilities to find and address potential weaknesses before they are exploited. Identify potential weaknesses in systems ...

levels. - Background working with system implementers or managed service providers. - Experience across the full SDLC and BAU support environment. - Experience in service desk management, SLA/KPI governance, and supplier relationship management. - Commercial experience in contract management and issue resolution. - Strong financial awareness including budgeting and licence management. - Experience ...

issues from the 2nd Line support team Troubleshoot and resolve infrastructure, network and desktop support incidents Manage support tickets through to resolution while meeting SLA targets Use remote monitoring and support tools to diagnose and fix technical issues Maintain accurate documentation for systems, incidents and solutions Work with third-party ...

portfolio. Key Responsibilities Oversee day-to-day regional application operations, ensuring service reliability and alignment with enterprise standards Monitor system uptime, performance and SLA adherence Lead regional incident response and escalation management, collaborating with global IT teams where required Partner with business leaders, system owners and end users to gather ...

levels. Background working with system implementers or managed service providers. Experience across the full SDLC and BAU support environment. Experience in service desk management, SLA/KPI governance, and supplier relationship management. Commercial experience in contract management and issue resolution. Strong financial awareness including budgeting and licence management. Experience ...

Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

data within, improving the performance of and managing of relational SQL databases. Experience supporting software systems to process, working closely with customers to SLA to deliver excellent customer service. Experience supporting the integration of many systems. Abilities/Skills Engages with and contributes to the work of cross-functional teams ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide ...

being onsite 4 days per week . The Role Provide 1st line support across incidents and service requests Log, manage, and resolve tickets within SLA/OLA targets Priorities and escalate issues where required Manage user administration (accounts, access, permissions) Support Windows 10, Office 365, Exchange, and mobile devices Work ...

surveys) Strong customer retention and long-term account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role ...

surveys Strong customer retention and long-term account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance alongside visible service maturity and evolution Experience & Qualifications ITIL v4 Foundation essential, additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing ...

ITIL best practice. Planning and managing resource requirements to support projects and programmes of work. Ensuring effective incident management and supplier liaison to meet SLA commitments. Working with senior leaders and business sponsors to understand requirements and optimise system performance. Producing clear, insightful reports and recommendations for key stakeholders. Scanning ...

hosting call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows ...

relevant experience. Well versed with Physical DC Infra and different OS or devices like Servers/Networks/Firewall/Storage etc. Vendor coordination, SLA management, reporting Location -London, UK Onsite role Workforce Optimization Job Description Profile/Role Description Expert level understanding of Contact Center Components, solutions, Call flow ...

Support issues, as part of a team & individual contributor A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s Manage/contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status ...

Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. ...

platforms (commercial or academic experience considered). Ability to monitor and manage service requests, ensuring timely resolution and clear communication with stakeholders. Understanding of SLA adherence and response time management. Technical skills: Basic SQL querying skills to support and compare marketing platform data against databases. Exposure to APIs and system ...

responsibilities will include: Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high-quality customer experience. Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. ...

support or helpdesk role with hands-on experience using a ticketing system to log, update, and manage support requests in line with SLA requirements. Understanding of Microsoft environments, including: Microsoft Server Operating Systems, Windows 11, and Microsoft 365. Technically minded with strong troubleshooting and problem-solving skills. Excellent communication skills ...

MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...