26 to 50 of 508 SLA Jobs in England

tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯

a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports More ❯

a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports More ❯

administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯

service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated and custom reports from ServiceNow More ❯

on-premise component are delivered within agreed quality standards for Confidentiality, Integrity, and Availability (CIA) and are delivered to agreed timelines.- Deliver to all Service Definitions (Service Level Agreements (SLA's), Service Levels: providing accurate RTO/RPO and Technical Documentation.- Act as one of the out of hours (24*7*365) "Cloud and Server Engineer on Call" to support More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres More ❯

Mediant SBCs andSIP Trunking via Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with third-party suppliers/vendors More ❯

customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and More ❯

team-building events. ‘Refer a friend’ recruitment bonus scheme. Core Responsibilities: Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s. Demonstrate experience in a customer-facing role and an understand of the consulting process. Travel to designated client sites to provide technical services for both project More ❯

the IT operations team, promoting collaboration, accountability, and continuous improvement. Oversee incident, problem, and change management in line with ITIL best practices. Monitor and report on system performance, ensuring SLA targets are consistently met. Lead operational improvements, automation, and optimisation of infrastructure and services. Develop and maintain disaster recovery and business continuity plans. Work closely with stakeholders across the business More ❯

the role will involve The responsibilities of your role will include the following: IT Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups, server hardware upkeep, and virtual More ❯

stakeholder management skills - focussed on service excellence and customer success, supported by ITSM reporting and communication practices. A data-driven mindset — comfortable with ITSM toolsets, dashboards, performance metrics, and SLA monitoring. Excellent coaching skills - able to embed a culture of ownership, accountability, and shared success using ITIL service principles. Strong communication skills – a flexible mindset and an agile, practical approach More ❯

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

DR test scenarios. Work with MSP to ensure daily backups and regular restore tests are carried out, reported and remediated. Capture and document associated third party vendor contracts and SLA's that underpin ITSC/DR plans. Ensure a central repository IT DR documentation is maintained and shared with key stakeholders. Due to the nature of the Disaster Recovery testing More ❯

are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯

to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with … monitor progress of all incidents. Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. More ❯

reliability. Build and maintain the monthly operations scorecard with insights, preparing for executive leadership briefings with a data-driven approach. Work closely with software managed service providers to ensure SLA adherence, process improvements, improvement of first call resolution of tickets, and ongoing training for the Service Desk. Coordinate with cross-functional teams to investigate and resolve application issues and outages More ❯

key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance More ❯