26 to 50 of 406 SLA Jobs in England

IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of More ❯

development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are More ❯

applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support More ❯

V, SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from More ❯

Responsibilities Operational Maintenance and configuration of our clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users, key stakeholders and More ❯

Responsibilities Operational Maintenance and configuration of our clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users, key stakeholders and More ❯

solving complex challenges while supporting others to grow, this could be your next step. You will: Leadership & Delivery: Manage a small team of engineers, oversee work allocation, and ensure SLA/KPI targets are met. Technical Expertise: Act as a senior escalation point, approve high-risk changes, and contribute to technical projects and onboarding. Automation & Innovation: Identify opportunities to streamline More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

networks, authentication, security in enterprise OS context. Experience with monitoring/alerting tools, troubleshooting, performance diagnostics. Understanding of ITIL processes (Incident, Change, Problem Management) and ability to work under SLA constraints. Desirable: Experience with Unix/Linux support (even if the role is Windows-centric), given our roles often cross platforms. Familiarity with middleware technologies (e.g., MQ, WebSphere) or other More ❯

Specification Experience Essential Excellent customer service skills, and be able to remain calm, patient and polite in all situations Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary or demonstrable experience of customer facing role Qualifications Essential A level, BTEC, NVQ level 3 or equivalent further education qualifications. Skills Essential Good technical problem solving More ❯

This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes More ❯

of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

systems and Networking - Azure - Level 3 Apprenticeship. Duties will include liaising with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer-focused More ❯

Microsoft 365, and Intune/Entra ID alignment within SD-WAN/SASE solutions. Network Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup More ❯

Microsoft 365, and Intune/Entra ID alignment within SD-WAN/SASE solutions. Network Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup More ❯

critical applications that keep our company running. Your role will focus on, taking ownership of escalated incidents and requests, diagnosing issues, and resolving them (or finding clever workarounds) within SLA targets. You’ll develop your skills & knowledge to troubleshoot and resolve more complex ERP and business application issues. Expect to create and maintain documentation and knowledge articles to support both More ❯

to be successful, however would be beneficial to the role. Have used HaloPSA for ticket management. Have exposure and experience of RMM Platforms (Remote Monitoring & Management) An understanding of SLA’s and KPI’s. Experience in fast paced environments Have a working knowledge of: Watchguard Firewalls Exclaimer Ubiquiti/Unifi Altaro (or other backup solutions that backup VM’s and More ❯