451 to 475 of 1,425 SLA Jobs in England

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

other team members and support the delivery of the team objectives. Perform operation support activities to ensure the Central BI solution meets the business SLA's, including occasional OOH activities. Key responsibilities Data & Business Intelligence Team Enhance existing Data Lakehouse with new Databricks pipelines to ingest new data sources. Build More ❯

are resolved promptly and properly Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority Requirements: Technical skills on hardware and software including IT infrastructure, databases and e-mail Windows Operating Systems Microsoft Products (Microsoft Office More ❯

reliability. Oversee the full testing cycle for projects and daily sprints. Develop and execute test strategies, including performance, security, failure mode, operational readiness, and SLA testing. Conduct manual and automated testing, updating and maintaining regression packs. Collaborate with teams, analyze test results, document findings, and ensure compliance with industry standards. More ❯

and trends to enhance system protection. Design disaster recovery plans and coordinate incident responses with the IT Team Leader. Ensure adherence to security policies, SLA requirements, and compliance standards. Maintain comprehensive system documentation and support system upgrades. Experience needed of the Network and Security Specialist: Strong expertise in firewalls, particularly More ❯

and trends to enhance system protection. Design disaster recovery plans and coordinate incident responses with the IT Team Leader. Ensure adherence to security policies, SLA requirements, and compliance standards. Maintain comprehensive system documentation and support system upgrades. Experience needed of the Security Specialist: Strong expertise in firewalls, and deep understanding More ❯

reliability. Oversee the full testing cycle for projects and daily sprints. Develop and execute test strategies, including performance, security, failure mode, operational readiness, and SLA testing. Conduct manual and automated testing, updating and maintaining regression packs. Collaborate with teams, analyze test results, document findings, and ensure compliance with industry standards. More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯

detailed level, ensuring all lessons learned and improvements are captured and driven to completion. Service Level Management: Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs. Agree adherence to SLAs with Dev/Ops, Engineering and cross functional teams to More ❯

audio-visual systems . Providing remote technical support via email, phone, video conferencing, and remote access tools . Ensuring compliance with service level agreements (SLA) for response times and issue resolution. Staying up to date with AV technologies , including Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, and Dante More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA’s. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA’s. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service More ❯

smooth delivery. Ensure effective and efficient delivery of all managed services to clients. Monitor help desk tickets, escalation processes, and service requests to ensure SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuous improvement initiatives based on client feedback and service performance metrics. Customer Management More ❯

smooth delivery. Ensure effective and efficient delivery of all managed services to clients. Monitor help desk tickets, escalation processes, and service requests to ensure SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuous improvement initiatives based on client feedback and service performance metrics. Customer Management More ❯

smooth delivery. Ensure effective and efficient delivery of all managed services to clients. Monitor help desk tickets, escalation processes, and service requests to ensure SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuous improvement initiatives based on client feedback and service performance metrics. Customer Management More ❯

end users face to face. You will have experience using ITSM systems to log and track the companies 'end users' incidents working within SLA's. You will be speaking to customers and resolving all enquiries and issues they may raise. You will identify and raise any recurring issues to relevant More ❯

and packaging Own the configuration of systems and compliance against internal security standards Provide 3rd-line support and manage incident queues in line with SLA Drive improvements to platform performance, availability, and resilience What we're looking for: Strong SCCM/InTune experience (builds, packaging, patching) Proven background with EPOS More ❯

service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for More ❯

by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in delivery of above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to More ❯