101 to 125 of 561 Service Management Jobs in England

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department and play a key role in ensuring the seamless delivery of IT services across the organisation. About the Role: This is an … excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements (SLAs), and supporting a … user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT services More ❯

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department on a permanent basis and play a key role in ensuring the seamless delivery of IT services across the organisation. About the … Role: This is an excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements … a user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. Creation and ownership of technical roadmap for service management and orchestration. Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. Lead software design activities for More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day • Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. • Creation and ownership of technical roadmap for service management and orchestration. • Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. • Lead software design activities for More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. Creation and ownership of technical roadmap for service management and orchestration. Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. Lead software design activities for More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service … delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for … a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service More ❯

employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM has overall responsibility for a …/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The OM must develop a healthy … roll and financial reporting cut-off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including RFP responses, client meetings and More ❯

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in West London. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate organisations with multiple business units spread across multiple locations … required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and More ❯

ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type … in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and NHSBT centre base … services providing job satisfaction that is second to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of More ❯

on complaints that have not been resolved by the NHS in England, UK government departments and some other public organisations. We do this fairly and without taking sides. Our service is free. About the role We are looking for an ICT Project Manager with a broad range of experience in Digital Transformation to join the ICT Change Delivery team. … lead on the specification and implementation of ICT projects/programmes as identified within the ICT portfolio, driving performance and delivery and minimising risk using established programme and project management techniques. Main Duties: • Lead the delivery of one or more of ICT's programmes or projects. • As a key member of the ICT, contribute to the planning and development … vision and objectives. • Proactively manage and report on progress, taking corrective action as required to keep tasks, teams, and individuals on track and within budget. • Ensure adherence to Portfolio Management Office methodologies and standards across the programme/project to deliver new products/services to required quality standards. • Undertaking internal and external networking practices with the aim of More ❯

The IM function at MBDA is a diverse and fast paced environment which is both challenging and rewarding. We currently have a fantastic opportunity for a Service Delivery Manager to join our Bolton team Salary : Circa £60,000 - £65,000 depending on experience Dynamic (hybrid) working : 1-2 days per week on-site due to workload classification Security Clearance … neonatal leave and fertility testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: We are currently looking for an IT Service Delivery Manager to be based at our Bolton site. You will be responsible for managing the end to end delivery of IT services to the user base and working … with the IT suppliers, ensuring that all SLAs are met. The aim is to minimise or eliminate as much business downtime as possible. You will lead and maintain continual service improvement plans, participate in change, incident and problem management and to give the highest possible standard of customer services to the userbase. In this role you will work More ❯

needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application … Records Management System (RMS)) maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific … coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for More ❯

Data Centre Service Manager Location: Milton Keynes Role Overview: We are seeking a proactive and experienced Data Centre Service Manager to lead and oversee the delivery, performance, and continuous improvement of services within our data centre environment. This role acts as a key interface between technical operations, service partners, and business stakeholders—ensuring reliable, secure, and resilient … data centre services including backup, storage, and recovery. Key Responsibilities: Service Ownership: Own and manage end-to-end service delivery for Data Centre operations, including backup, storage, and disaster recovery. Operational Oversight: Ensure day-to-day performance of data centre infrastructure meets agreed SLAs and KPIs. Recovery & Continuity: Maintain and test robust disaster recovery and backup procedures as … part of business continuity planning. Audit & Compliance: Act as the primary point of contact for internal and external audits, ensuring all service activities are compliant with regulatory and contractual standards. Contract & Vendor Management: Manage service contracts and supplier relationships, ensuring delivery against obligations and identifying opportunities for optimisation. Continuous Improvement: Drive improvements in service delivery, identifying More ❯

We are searching for a Service Transition Analyst to join a team undergoing significant change with new technologies and opportunities for development. This role offers exposure to a variety of digital ticketing technologies, suppliers and customers, while following best practice processes that align with recognised IT industry frameworks. As a Service Transition Analyst, you will support the Transition … ready for operational use and can be supported effectively after go-live. Responsibilities - Contribute to detailed Transition plans with input from internal teams and external suppliers - Maintain and validate service acceptance criteria during readiness reviews - Support Early Life activities immediately after go-live - Report on Transition progress and readiness status - Help improve Transition processes and documentation - Act as a … point of contact for Transition-related queries and risks - Strong knowledge of Microsoft Office applications - Familiarity with IT service management frameworks or service transition practices - Experience with digital ticketing or service delivery systems - Any relevant qualifications in ITIL or project/service management Be first to hear about new opportunities with job alerts direct More ❯

Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and … responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident … and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work: Work without continuous supervision and provide professional support services to Intercity customers. Reporting: Assist in preparing internal and/or customer-facing reports. Information Gathering: Use More ❯

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as … contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong … work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

to help others grow and empowering organisations to succeed in the long term. Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem … management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role. This role requires you to have current and active SC Clearance and be on an on-call rota. This is a great opportunity to take your first step … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and More ❯

to help others grow and empowering organisations to succeed in the long term. Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem … management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role. This role requires you to have current and active SC Clearance and be on an on-call rota. This is a great opportunity to take your first step … chance to progress into a consultant role in the future. Requirements Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and More ❯

to help others grow and empowering organisations to succeed in the long term. Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem … management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role. This role requires you to be on an on-call rota and it would be highly desirable if you have SC Clearance. This is a great opportunity to … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and change management Monitor and troubleshoot system performance and More ❯

to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers. Role Overview The role will report to the Senior Manager, Core Services and Platforms, responsible for all aspects of support of the firm's database and … web environments leveraging MS SQL and MS SharePoint and other services to ensure that the service is maintained to high standards required to provide resilient services to the firm and its clients, liaising with other teams and departments as necessary. This includes, but not limited to, DevOps, SQL Server configuration and performance, Web application Infrastructure and support, SharePoint architecture … Lovells. Key Responsibilities/Accountabilities The Team Providing third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. Proactive management and analysis of the global server estate which encompasses Web, SSO, SharePoint and SQL Server infrastructure, and identify opportunities for improvement. Ensuring the design and architecture of Web, SharePoint More ❯

This role takes responsibility for defining and managing a sustainable and profitable consulting practice aligned to the strategy of the overall business and, provides guidance and advice on leveraging service management capabilities to effectively deliver value to clients. This role aims to increase business value with key clients and to realize pull-through business as a result of … team(s) in complex engagements by generating demand through acting as a subject matter expert. Develops the required process, policies and tools relating to financial, people, marketing and delivery management and ensures they are in place and managed operationally. Leverages their relationship skills and knowledge of the client environment to assist and influence the client. Takes full ownership for … to formulate and implement the Consulting Services strategy and organizational capability that provides vision and forward direction for the business. Sets the standard for client satisfaction and develops client service policies, procedures and standards that will drive optimization and client satisfaction. Uses understanding of business objectives, market trends and client requirements to develop a consulting service practice and More ❯