101 to 125 of 471 Service Management Jobs in England

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations … with cloud, infrastructure, monitoring and enterprise applications Drive automation, workflow optimisation and AI-enabled service management initiatives Define architecture standards, governance and best practices Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes Lead upgrades, migrations and transformation projects across complex enterprise environments Produce solution ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations … with cloud, infrastructure, monitoring and enterprise applications Drive automation, workflow optimisation and AI-enabled service management initiatives Define architecture standards, governance and best practices Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes Lead upgrades, migrations and transformation projects across complex enterprise environments Produce solution ...

issues, dependencies, and change controls. Provide regular status reporting to senior stakeholders and project boards. Ensure projects are delivered in accordance with established project management and service management frameworks. Required Skills & Experience Proven experience delivering network infrastructure projects in enterprise environments. Strong understanding of networking technologies including … related infrastructure. Experience working within a Cisco-centric environment is highly desirable. Demonstrable experience managing technical teams and third-party vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

Problem Manager - ITIL - Service Management - Government - SC Clearance We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams. Due to the nature of the team and the work involved, candidates who hold active … emerging and recurring problems. Managing and prioritising a backlog of problems and known errors in line with business needs. Overseeing and improving problem management processes, reporting and management information. Driving continual service improvement by working with teams to enhance user experience and the efficiency of IT services. ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service, you will troubleshoot and resolve desktop, hardware, software, and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents … service requests from initial engagement through to resolution, ensuring service levels are consistently achieved. Working closely with Service Desk teams and specialist resolver groups, you will support the deployment, maintenance, and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with ...

role Reporting to the IT&D Supply Genesis Programme Lead, the IT&D Supply Genesis OCM Lead is responsible for leading organisational change management activities supporting the Genesis AI transformation programme across all of Supply. The role ensures successful adoption of AI-enabled capabilities by driving structured change management … closely with programme leadership, product teams, and business stakeholders to prepare teams for new ways of working enabled by Genesis solutions Your responsibilities Change Management Strategy Develop and execute the organisational change management strategy for Genesis Assess organisational impacts from new AI-enabled solutions Implement structured change frameworks ...

seeking an experienced Technical/Solutions Architect to play a key role in the global deployment of a strategic Portfolio and Project Management (PPM) technology platform. The Architect will be responsible for defining and governing the end-to-end technical solution architecture, ensuring the platform ecosystem is secure, scalable … Online , or comparable SaaS solutions, ensuring alignment between business processes, application architecture, infrastructure, security, and data domains to enable effective portfolio, programme, and project management capabilities globally. Design, govern, and optimise integrations between the PPM platform and the wider enterprise ecosystem, including ERP, HR, finance, reporting, collaboration, and identity ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Service Consultant – Service Design & Transition Our client is urgently looking for a Service Consultant, with specialist skills around Service Design and Transition to join their team on contract basis, initially for 6 months with a view to extend. Please note, the role is OUTSIDE IR35. … working closely with a variety of stakeholders including Architects, Project Managers and more generic business stakeholders. You will design and enable an embedded service management capability to support delivery of a managed service. Service Consultant – Key Skills: Service Design and Transition Managed Services Development – Third Parties ...

Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead … develop a team of ~10-15 Service Desk Analysts in a 247 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain ...

Head of IT Service & Operations An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role. You'll be responsible for the performance, governance and resilience of IT services across the UK business. Working … within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives. This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role IT Service ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction ...

seeking an experienced Service Desk Manager to lead and modernise a busy IT support function within a charity environment. This role will focus on driving the transition to a more structured, first-line support model, improving processes, and supporting the rollout and optimisation of the Halo ITSM platform. … will play a key role in embedding best practices, improving documentation, and ensuring the Service Desk operates efficiently as a true first-line function, working closely with Infrastructure, Digital, and Project teams. Key Responsibilities Lead, manage, and develop the Service Desk team, ensuring high-quality first-line ...

Description We are seeking an experienced Service Desk Manager to lead and modernise a busy IT support function within a charity environment. This role will focus on driving the transition to a more structured, first-line support model, improving processes, and supporting the rollout and optimisation of the Halo … ITSM platform. You will play a key role in embedding best practices, improving documentation, and ensuring the Service Desk operates efficiently as a true first-line function, working closely with Infrastructure, Digital, and Project teams. Key Responsibilities Lead, manage, and develop the Service Desk team, ensuring high-quality ...

Description Head of IT Service & Operations An exciting opportunity has arisen for an experienced Head of IT Service & Operations to join a highly regulated organisation in a key technology leadership role. You'll be responsible for the performance, governance and resilience of IT services across the UK business. … Working within a global technology model, you'll lead Service & Operations, ensuring technology services are secure, efficient and aligned with business objectives. This is a highly visible role offering the opportunity to influence technology strategy, lead operational excellence and drive continuous improvement across the IT function. The Role ...

Description Service Consultant – Service Design & Transition Our client is urgently looking for a Service Consultant, with specialist skills around Service Design and Transition to join their team on contract basis, initially for 6 months with a view to extend. Please note, the role is OUTSIDE IR35. … working closely with a variety of stakeholders including Architects, Project Managers and more generic business stakeholders. You will design and enable an embedded service management capability to support delivery of a managed service. Service Consultant – Key Skills: Service Design and Transition Managed Services Development – Third Parties ...

Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Service Design & Transition Analyst Location: Manchester Duration: 6 months Work setup: 2 days onsite/week Pay Rate: £380 per day all inc. (PAYE through … Umbrella) Key Responsibilities Support Service Design and Transition activities across projects and change initiatives. Work with Delivery Leads, Product Owners, Service Owners, operational teams, and suppliers to confirm service readiness requirements. Prepare and maintain Service Design Packs, transition checklists, readiness trackers, process documentation, and MI. Support ...

Governance Manager, you will support the development of a high-performing portfolio of technology suppliers and strategic partners by strengthening governance for supplier management, performance oversight and relationship development. In addition, the role contributes to IT category management and the identification of efficiencies. Key focus areas include: -Ensuring … supplier and IT category metrics, to inform strategic direction and support continuous improvementThis is a key cross-functional role that promotes standardisation, governance, service improvement and operational stability, helping the organisation improve efficiency, manage risk, and achieve its strategic objectives. Key Responsibilities: Business Partnership & Stakeholder Engagement Build trusted relationships ...

ensure they remain secure, reliable and robust even if global navigation satellite systems fail. Key responsibilities: Design and own the end-to-end environment management model - Design, implement, and own the full lifecycle of IT delivery environments (including development, test, staging, production, and any other lower level test … control - Define, implement, and enforce environment standards, access policies, and usage conventions, owning environment documentation, capacity planning, and availability forecasting, and ensuring controlled, auditable management of all environment types. Lead environment stability, incident resolution, and change - Act as the primary escalation point for environment-related incidents and risks, assuming ...

PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams … enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...