101 to 125 of 491 Service Management Jobs in England

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user More ❯

a proficient level Over time you will gain a strong technical appreciation of core desktop operating systems, applications and services Responsible for delivery of new technology, within agreed business service levels Acting as an ambassador for IT by achieving the balance between customer satisfaction and efficiency Create value by enabling customers in their daily work, owning incidents and IT … requests, resolving and communicating on a timely basis Taking ownership and manage escalations of customers issues, working closely with other service teams as required Ability to monitor and prioritise workloads, overcoming obstacles in order to achieve their goals and objectives working both independently and as part of a team Providing support to the customer both on site and remote … and verbal/written communication Providing Smart hands support e.g., mounting/unmounting network, server hardware, network patching What we expect from you: Relevant experience working in a customer service environment where clients and customers are your main priority. Strong communication skills with clients, colleagues, and management You will take on full responsibility, with customers at your focus More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical … governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London/Chelmsford, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Project Duration – 12 Months (Possible … Extension) Note: We are looking for only 5 to 7 years of candidates ONLY Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk … team within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London/Chelmsford, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Project Duration – 12 Months (Possible … Extension) Note: We are looking for only 5 to 7 years of candidates ONLY Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk … team within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on More ❯

Key Skills & Experience: Strong background in Service Management Target Operating Model (TOM). Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM process improvement programmes. Excellent communication, stakeholder management, and workshop facilitation skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management within IT Service Delivery environments. More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

Service Delivery Manager - £55,000 - £60,000 – West Midlands Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into current methods … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle More ❯

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle More ❯

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle More ❯

join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. This is both a strategic and hands-on … role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven More ❯

join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. This is both a strategic and hands-on … role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven More ❯

Job Responsibilities Look at Improving problem resolution times by streamlining ITSM processes. Chair the Problem Review, Major Incident Review and CAB board meetings. Manage the global asset management framework. Manage the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and … governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. More ❯

Job Responsibilities Look at Improving problem resolution times by streamlining ITSM processes. Chair the Problem Review, Major Incident Review and CAB board meetings. Manage the global asset management framework. Manage the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and … governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. More ❯

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming … support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third More ❯

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and ensuring … customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM’s asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore possess practical IT and … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means … no more than 28 days out of the country at a time. Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. … picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans, and open jobs). Project management ownership of your own projects across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into the business , making … You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … communication. Monitor KPIs, SLAs, and performance metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to continuously improve and … optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture of continuous improvement by More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that … teams consistently deliver a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes … and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and More ❯

Job Title: Service Design & Transition Lead Location: London (hybrid – Lambeth/other sites as required) Contract: Initial 6 months, likely to extend Rate: £450 - 525 (Outside IR35) Start Date: ASAP Overview: We’re supporting a major public-sector organisation delivering a large-scale Command & Control (C&C) transformation programme — replacing legacy systems with a modern, integrated solution that will … significantly enhance operational capability across critical services. This role will lead the Service Design, Introduction, and Transition workstream, ensuring that new technology and processes are transitioned into live service safely, effectively, and in line with ITIL best practice. The successful candidate will have proven experience leading service transition across complex, multi-supplier environments and be comfortable working … with both cloud and on-premise infrastructure within a regulated or high-security setting. Key Responsibilities Lead and manage all Service Design, Introduction and Transition activities across the programme. Define and assure the operational service model for the new platform, ensuring it aligns with organisational and industry standards (ITIL v3/v4). Oversee the transition into service More ❯

upgrading the essential IT equipment About the Role: You will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … services. Where You'll Work: This is a cross-site role. Basildon HospitalBroomfield HospitalSouthend Hospital Main duties of the job Fully understand and advocate the use of ITIL principles Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and … used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Conduct thorough technical analysis and research by interpreting and comparing a range of options to More ❯