101 to 125 of 664 Service Management Jobs in England

We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive … locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and resolving … issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We'll provide you with the opportunity to grow More ❯

to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction remains at … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client … Engagement: Act as the primary point of contact for clients and internal stakeholders, managing IT service issues, escalations, and performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes More ❯

Senior Product Manager at Ivanti Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management and security solutions - helping organizations reduce risks and costs associated with managing their IT environment. Ivanti is experiencing significant growth worldwide. The … long-term priorities. Collaborate with UX & engineering to build the offerings that customers love and distinguish competitively. Define go-to-market with sales, marketing, service, support in order to drive product feature adoption and deliver recurring revenue growth. Evangelize through frequent interactions with customers, prospects, partners, and employees. Create … content using scripting technologies such as BASH, PowerShell, osquery and REST API calls. What you need to be successful 3 - 5 years of product management with experience with agile development and with leading global cross-functional teams & motivated to learn the Digital Experience Management (DEX) space. Technical background More ❯

Are you ready to take the lead in transforming IT service delivery within a purpose-driven organisation? We re hiring an IT Service Lead to join a multi-site organisation that provides essential care services across the UK. You ll work closely with the Head of IT to … formalise and enhance IT service operations, ensuring the delivery of high quality support to end users and internal stakeholders. This is an exciting opportunity to drive service improvements and play a critical role in shaping how IT supports the business. You'll lead a small but capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and More ❯

Are you ready to take the lead in transforming IT service delivery within a purpose-driven organisation? We’re hiring an IT Service Lead to join a multi-site organisation that provides essential care services across the UK. You’ll work closely with the Head of IT to … formalise and enhance IT service operations, ensuring the delivery of high quality support to end users and internal stakeholders. This is an exciting opportunity to drive service improvements and play a critical role in shaping how IT supports the business. You'll lead a small but capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in … line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering … initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in … line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering … initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: 209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in … line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering … initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed More ❯

Change/Release Manager Salary : (c£49,000 - £52,000 in London; Outside London c£46,000 - £49,000 Pension : Civil Service Pension with an employer contribution of 28.97% Contract Type : Permanent Business Area : Enterprise Service Management Working Pattern : Full-time An exciting new permanent opportunity has … become available to Join a UK leading Service Change Team within the public sector to play a pivotal role in the management and implementation of service changes with minimal impact on customers and users. This role is crucial in managing changes and releases into production, coordinating with … multiple stakeholders across Enterprise Service Management, Business units, and suppliers. Day-to-day of the role: Manage and oversee changes/releases into production, ensuring they are implemented with control and rigour. Work closely with the Transformation Programme to deploy transition releases effectively. Support the operationalisation of defined More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

Service Delivery Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service Delivery … Manager role involves monitoring service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a … very generous bonus and the full range of banking benefits. Required Experience: Successfully led a team to strategy, transforming Service Management to best practice maturity levels, resulting in highly reliable technology infrastructure and efficient services that provide high levels of customer satisfaction. Solid skills and knowledge Microsoft technology More ❯

team! What we need Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL … responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the award-winning Planning Portal and Northern Ireland planning service. What you will … be doing Responsible for the delivery of end-to-end release and change management applying structured methodology and lead change and release management activities across the business. Acting as the daily point of contact for release management across delivery teams, leading the release by setting direction and More ❯

our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will … provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and … email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work More ❯

of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk … Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and … availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams More ❯

Job Title: Customer Service Manager Department: Customer Support and Technical Support Location: Manchester, UK (Onsite) About the Role: As a Customer Service Manager, you'll lead our Customer Service and Technical Support teams to deliver outstanding customer experiences. Reporting to the Global Head of Support, you will … the day-to-day operations and overall strategy for the support function. You’ll focus on building a high-performing, customer-centric environment where service quality, satisfaction, and team development are prioritised. This is a leadership role where strong service management, coaching, and operational skills are key. … Key Responsibilities: Lead and develop Customer Service and Technical Support teams, including team leaders and Heads of Line. Oversee daily operations to ensure customer queries and technical issues are resolved quickly, professionally, and empathetically. Monitor and improve customer satisfaction (CSAT), first contact resolution (FCR), response times, and service More ❯

VMware and Wintel systems, Fortinet networking, Azure cloud environments, Postgres and SQL databases, and Dell EMC Power store storage solutions. Implement and uphold ITIL service management frameworks, ensuring optimal performance and service delivery. Guide the deployment and maintenance of legal-specific systems, including Case Management and … Practice Management solutions. Strengthen cybersecurity practices and ensure compliance with relevant regulatory frameworks within a legal setting. Effectively prioritise and manage multiple initiatives, delivering high-quality results within tight deadlines. Preferred Candidate Profile: We are seeking a candidate with a strong background in professional services, ideally with experience in … a legal environment. The ideal individual will possess: Extensive knowledge and technical expertise in IT infrastructure and systems as listed above. Proficiency in ITIL service management frameworks and a proven ability to drive service excellence. A keen understanding of the unique technological needs of the legal industry. More ❯

do not contact the recruiter directly. Job Description Charles River Development provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered via Software as a Service, the solution improves data quality and investment professional productivity … risk and lowers technology costs. Charles River Development serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River IMS provides a comprehensive Order and Execution Management System (OEMS) seamlessly integrated … Charles River's FIX Administration team provides global, 24/7 support which helps simplify network operation and eliminates the need for FIX network management by the client. Charles River's continuous testing and certification of brokers and trading venues on Charles River Network ensures seamless connectivity and the More ❯

Director, Client Experience & IT Services Job ID: ADMN- Location: Kingston (with Tri-Campus Responsibilities) Deadline: May 14, 2025 Job Type: Administrative/Management Start Date: Immediately Number of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the transformation … of IT service delivery by fostering a client-focused culture and implementing strategies that enhance operational efficiency, reliability, and user satisfaction. This senior leadership position is integral to aligning technology services with the college's mission of providing exceptional education and support to its diverse community of students, faculty … academic departments, administrative units, and IT teams, to deliver seamless and responsive services that meet the evolving needs of the college. By overseeing the Service Centre, Client Services teams, IT infrastructure, and relationships with external vendors the Director ensures the consistent delivery of high-quality support while driving initiatives More ❯

Microsoft Applications. The role includes managing the Business Analysts, ensuring high availability and performance of business-critical systems, and leading incident, problem, and change management processes for GLH applications. The Business Improvement Manager plays a key role in ensuring that the organisation's applications are reliable, secure, and aligned … with regular visits to our Manchester Head Office. Qualifications: Relevant Degree or equivalent for example Computer Science, Digital transformation. PRINCE 2 or equivalent project management qualification. Skills: Strong knowledge of a Housing Management and Finance System and Microsoft Office tools. Excellent communication and stakeholder management skills, with … the ability to interact with both technical and non-technical stakeholders. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira, or equivalent platforms. Experience: Proven experience as a Project Manager and/or Application Management, with a focus on managing complex systems such as housing More ❯

over the world, making us the true global employer of choice. What you'll be getting up to: We are looking to hire a Service Desk Lead Engineer to join our global team in Technology to oversee and drive excellence within our Tier 2 - Global Service Desk Team … . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high customer satisfaction through … proactive support strategies. As the Service Desk Engineer Lead you will play a crucial role in mentoring engineers, managing escalations , and improving service quality . You will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with other technical teams. A deep More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities - Lead and deliver complex advisory engagements across business case development, IT … operating model design, governance, and organizational change management - Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps - Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models. - Conduct assessments and … and maturity of cloud operating model transformations, adjusting as needed to ensure success. - Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. - Develop business cases and value propositions for cloud adoption and digital transformation initiatives More ❯

IT Service Manager (Incident, Major Incident, Problem) Join to apply for the IT Service Manager (Incident, Major Incident, Problem) role at ERS IT Service Manager (Incident, Major Incident, Problem) Join to apply for the IT Service Manager (Incident, Major Incident, Problem) role at ERS Get AI … powered advice on this job and more exclusive features. Job Description IT Service Manager (Incident, Major Incident, Problem) Grade: 4 Reporting to: Head of IT Service Management Location: Hybrid/London About us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse … needs. The role We are seeking a proactive and experienced Major Incident and Problem Manager to take ownership of our Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability, and driving continuous improvement across IT services. The ideal candidate will More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities: Lead and deliver complex advisory engagements across business case development, IT … and maturity of cloud operating model transformations, adjusting as needed to ensure success. Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. Develop business cases and value propositions for cloud adoption and digital transformation initiatives. … traditionally siloed functions within IT to help foster cross-functional ways of working and collaboration within our top customers. Minimum qualifications: 10+ years of management consulting or industry experience in areas such as IT strategy & operations, digital transformation, innovation, and organizational change. Deep understanding of cloud technologies and their More ❯

ServiceNow Service Manager/cmdb & csdm/itl/Scripting/rest/soap/data flows We are seeking an experienced ServiceNow Service Manager to take strategic ownership of the ServiceNow platform, supporting mid- to long-term development and ensuring alignment with business needs. This role requires … a blend of technical leadership, stakeholder management, and hands-on ServiceNow expertise. Location: London (Hybrid - 2 days onsite per week) Level: Vice President Department: Infrastructure Management Reports To: Director, Infrastructure Service Management Key Responsibilities: Lead the strategic design, development, and implementation of ServiceNow solutions. Provide expert … platform strategy with business goals. Support and mentor team members with ServiceNow training and knowledge sharing. Manage and maintain CMDB and align with Common Service Data Model (CSDM) standards. Core Skills & Experience: 5-7 years of hands-on ServiceNow development or management experience. Proven ability to implement and More ❯