101 to 125 of 358 Service Management Jobs in England

receive the tools they need to succeed in an increasingly technology-driven environment. Role Description This is a full-time hybrid role for a Service Delivery Specialist based in Harlow, Essex ,with flexibility to work remotely. Responsibilities include managing service delivery processes, monitoring performance, ensuring customer satisfaction … technical teams. The role also involves active problem-solving, maintaining communication with stakeholders, and ensuring seamless integration and execution of services. Qualifications Proficiency in Service Delivery Management and Service Delivery processes Strong Analytical Skills to assess and solve complex issues effectively Commitment to maintaining high levels ...

problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. You'll handle a wide variety of real-world … resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days. Benefits : Working ...

Onsite Service Delivery Manager Location: London/Hybrid (5 in 10 days in office) with occasional travel to Hampshire Hours: 35 per week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance … strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values in every interaction. Key Responsibilities Act as the primary contact for service and technical issues across the customer account. Build strong customer relationships ...

Service Designer - Central Government Location: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experience Overview We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively … user-centred service design , not Service Management or ITIL. You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings. Key Responsibilities ...

with the client and teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance … metrics to drive efficiency and accountability. End-to-End Service Delivery Oversee the full lifecycle of customer solutions from sales order acceptance through to delivery, installation, service activation, and ongoing contract support. Ensure telecoms services such as hosted telephony, VoIP, SIP, connectivity, and associated solutions are delivered ...

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure ...

combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, youll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services. About the role … patterns and recommend meaningful engineering improvements. Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions. Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services. Working style Some travel to customer sites and Intercity offices as required. Hybrid working supported. Periods ...

This role is offered on a 6 month fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

DOE. Job Responsibilities/Objectives The role will provide architectural leadership, ensuring the platform is aligned with best practices and capable of supporting scalable service management solutions. Define and maintain the ServiceNow technical roadmap Design end-to-end ServiceNow solutions aligned with enterprise architecture Provide architectural governance across … ServiceNow implementations Oversee CMDB structure, data quality, and governance Implement and maintain the Common Service Data Model (CSDM) Work closely with delivery teams and stakeholders to support platform development and optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect ...

nights (4 days on, 4 days off, 4 nights on, 4 days off, repeat) In this role, and within our 24/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll … coaching to 1st line teams to boost first-line resolution. Alongside this, youll carry out root cause analysis on recurring issues and contribute to service improvement initiatives. Collaboration is keyyoull work closely with engineers and approved third-party contractors while ensuring compliance with access and safety protocols. What youll ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

business, we are committed to helping our people accelerate their careers. Together, we shape evolution. The Opportunity Worldline is looking for a highly-skilled Service Manager to contribute to Worldline’s growth and position in UK rail. When running a UK rail ticket retailing service in Worldline … dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. If you have a passion ...

Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The role offers … working model - 2 days onsite The Role As the IT Change and Problem Lead , you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change/30% Problem). You will ensure that all changes impacting applications, services ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

Lead to play a pivotal role in developing a resilient, stable and well-governed IT environment. This is a key position within the IT Service Assurance function, ensuring that change activity is effectively controlled, risks are minimised, and underlying problems are proactively identified and resolved. The Role … Change and Problem Lead , you will take ownership of the end-to-end Change Management lifecycle, alongside leading Problem Management activities (approx. 70% Change/30% Problem). You will ensure that all changes impacting applications, services and infrastructure are effectively assessed, approved, scheduled and communicated. In addition ...

reviewed. We are looking for an experienced and forward-thinking Head of Field Services & Installations to lead our Field Engineering, Technical Support and wider Service Operations functions. This senior leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence … Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. Youll be responsible for service quality, P&L oversight, third-party contractor management, and the continual improvement of processes through data-driven insights and LEAN methodology. This position is ideal ...

provider supporting the UK Defence, Security, and Government sectors. Our client operates within highly secure environments, delivering critical IT services where reliability and customer service are key. We are seeking a motivated 1st Line Support Engineer to join their on-site Service Desk team in Stoke-on-Trent. … external customers, providing high-quality technical support and ensuring incidents and requests are managed effectively. You will play a key role in maintaining service standards while contributing to the continuous improvement of Service Desk processes. Key Responsibilities Act as the first point of contact for customers via phone ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US. …/Implementation Lead/SaaS/Technical Software/Professional Services/Training Programs/Certification/Customer Success/System Integrators/Managed Service Providers ...

execution of non-production and production changes under approved change records. Proficient in JVM tuning and index management. In-depth knowledge of Jira Service Management and Confluence, including configuration and workflow modifications. Experience with upgrading Atlassian Data Center configurations and maintaining resilient infrastructure. Familiarity with Atlassian architecture, focusing … Jira, Jira Service Management, and Confluence, along with a thorough understanding of modular workflows, permission schemes, and notification schemes.Experience working in public sector or defence secure environments. To apply, please submit your updated CV for consideration. ...

Role Overview Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements. Key Responsibilities Day to Day: Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets Provide oversight of the management … onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

Commercial Director – Enterprise Software (Service Management Platform) Location - London Package - Competitive base + uncapped OTE + long-term incentives. High-growth enterprise software provider delivering digital workflow and service management solutions to large organisations is seeking a Commercial Director to drive enterprise revenue growth across complex ...

everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver … That Superdrug feeling. Here's the exciting bit... A day includes: Role Purpose: This is a great opportunity to join the IT Service Desk team that provides technical support to our store and head office colleagues. Working as Service Desk Analyst, you will be part of a team ...

technical delivery, infrastructure engineering, or purely managing small teams without regional ownership. You must be able to demonstrate: Ownership of technology operations or service delivery across a region, country, or major business unit Acting as the senior escalation point for major incidents and service issues, engaging directly with … business stakeholders Strong experience across incident, problem, and change management in enterprise environments Proven ability to manage service performance (SLAs/KPIs) and drive operational stability Experience working with senior business stakeholders, not just internal IT teams If your experience does not include the above, this role will ...

Service Desk Engineer St Neots (PE19) Perm Full-Time on site Salary £28,000 to £33,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical & Dental Insurance … Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional development support Annual Wellness Allowance At MASS, service excellence is central to our mission. We deliver dependable, high-quality services that support national security, drive efficiency, and continuously evolve, fostering innovation ...