51 to 75 of 721 Service Management Jobs in England

end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as the … primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment … solution, including the management of both internal & external vendors • Implement and maintain robust monitoring tools. Provide regular service performance reports and dashboards to stakeholders. • Ensure services comply with SEPA regulations, PSD2, and internal security policies. Participate in audits and risk assessments • Identify and implement service improvements, automation opportunities, and cost optimizations. • Working within the Payments & Compliance Application More ❯

end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as the … primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment … solution, including the management of both internal & external vendors • Implement and maintain robust monitoring tools. Provide regular service performance reports and dashboards to stakeholders. • Ensure services comply with SEPA regulations, PSD2, and internal security policies. Participate in audits and risk assessments • Identify and implement service improvements, automation opportunities, and cost optimizations. • Working within the Payments & Compliance Application More ❯

end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as the … primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment … solution, including the management of both internal & external vendors • Implement and maintain robust monitoring tools. Provide regular service performance reports and dashboards to stakeholders. • Ensure services comply with SEPA regulations, PSD2, and internal security policies. Participate in audits and risk assessments • Identify and implement service improvements, automation opportunities, and cost optimizations. • Working within the Payments & Compliance Application More ❯

We are seeking a highly skilled and experienced Third Line Support Analyst to join our dynamic IT support team within a fast-paced Managed Service Provider (MSP) environment. This role involves a customer focused approach, handling complex technical issues, leading incident and problem resolution efforts, and acting as an escalation point for the 1st and 2nd line support teams. … migrations, and project-based work for multiple clients. Collaborate with internal teams and vendors to resolve hardware/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Essential Skills & Experience Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along … VMs, Azure AD, Conditional Access, NSGs, etc.) Document technical procedures, configurations, and project plans. Project experience (migrations, cloud deployments) Excellent written and verbal communication skills with a strong customer service focus Desired Skills & Experience Manage and troubleshoot firewalls and other security appliances Networking (Cisco, SonicWall, HP) Disaster Recovery & Online Backup Mail DNS (MX, DMARC, DKIM, SPF) Familiarity with monitoring More ❯

We are seeking a highly skilled and experienced Third Line Support Analyst to join our dynamic IT support team within a fast-paced Managed Service Provider (MSP) environment. This role involves a customer focused approach, handling complex technical issues, leading incident and problem resolution efforts, and acting as an escalation point for the 1st and 2nd line support teams. … migrations, and project-based work for multiple clients. Collaborate with internal teams and vendors to resolve hardware/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Essential Skills & Experience Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along … VMs, Azure AD, Conditional Access, NSGs, etc.) Document technical procedures, configurations, and project plans. Project experience (migrations, cloud deployments) Excellent written and verbal communication skills with a strong customer service focus Desired Skills & Experience Manage and troubleshoot firewalls and other security appliances Networking (Cisco, SonicWall, HP) Disaster Recovery & Online Backup Mail DNS (MX, DMARC, DKIM, SPF) Familiarity with monitoring More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be … and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be … and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure seamless integration and networking between … systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking … reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on the 7 Rs framework (Retire, Retain, Rehost, Replatform, Repurchase, Refactor, and Relocate). Work closely with the Solution Architect to oversee critical More ❯

migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure seamless integration and networking between … systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking … reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on the 7 Rs framework (Retire, Retain, Rehost, Replatform, Repurchase, Refactor, and Relocate). Work closely with the Solution Architect to oversee critical More ❯

times a week. Interviews will take place in Newcastle on 15th and 16th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS Car Lease Scheme Access to … DDaT Officer, you'll maximise resources and outcomes through productive sustainable delivery. Identify and implement significant efficiencies, communicate and embed significant transformational policy and process changes to continuously improve service provision and performance. Lead a large, diverse workforce, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design methodologies. Define and implement cyber … Lead the technology vision, ensuring a modern, secure, and scalable IT architecture. The design and adoption of practices and processes which ensure strong governance around technology choices. Oversee risk management and incident response planning, ensuring swift and effective responses to security threats. Implement Green IT practices to improve sustainability and energy efficiency in technology infrastructure. Lead the creation and More ❯

wider IT support teams. The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also, as deputy to the team … Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. … highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand cloud technologies Understand network More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI … and dynamic work environment and professional growth and development opportunities. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors More ❯

virtualisation technologies such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory … . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise More ❯

operations. Support AV and event operations: Manage audiovisual setups and troubleshoot technical issues for high-production all-hands meetings and office events. Leverage ITSM tools: Utilize ServiceNow for IT service management, ticket tracking, and process automation to streamline support operations. You may be a fit for this role if you have: Strong technical expertise in macOS (Windows experience … is a plus) and familiarity with identity and device management tools like Azure AD, Jamf, and Intune. Experience with enterprise collaboration tools, such as Google Workspace, Office 365, Slack, and Atlassian products. Excellent troubleshooting and problem-solving skills within Mac and enterprise IT environments. AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and More ❯

of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. … The role-holder will work in close partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA … all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they are trained and More ❯

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management More ❯

Job title: Service Delivery Manager Location: Croydon/hybrid Rate: £558 per day inside ir35 Contract: 6 months+ SC security clearance is required for this role Overview Experienced Service Delivery Manager required to oversee and co-ordinate engineering activities for CNI platform Level 3 support engineers for a client of mine who are a leading IT and Digital … transformation consultancy operating within the public sector. Key Responsibilities: 1. Service Management: Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon service levels and customer expectations. 2. Incident and Problem Management: Manage the resolution of incidents and problems to minimize impact on business operations. Implement … proactive measures to prevent recurring issues. 3. Change Management: Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes to stakeholders. 4. Performance Reporting: Generate and analyze performance reports to track service delivery metrics. Present findings to senior management and stakeholders. Skills Required:- ITIL 4 Foundation Service Now knowledge Excellent More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting room equipment. This role involves managing the relationship with IT … service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive … testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities More ❯

Fimatix are a leading Software Consultancy who specialise in working with HM Government. One of our HM Government clients has tasked us to recruit a number of IT Service Managers on a contract basis. This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management. … This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both More ❯

Fimatix are a leading Software Consultancy who specialise in working with HM Government. One of our HM Government clients has tasked us to recruit a number of IT Service Managers on a contract basis. This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management. … This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both More ❯

Fimatix are a leading Software Consultancy who specialise in working with HM Government. One of our HM Government clients has tasked us to recruit a number of IT Service Managers on a contract basis. This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management. … This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both More ❯

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud SaaS solutions like … Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous improvement and delivering efficiencies. … HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service More ❯

Change your job, change your workplace, change your future Ricoh are currently recruiting for a Head of IT Enterprise Service Engineering based in London who will be accountable for establishing and leading core service engineering functions-including release and deployment management, testing and data migration, service transition and enablement, environment management and quality assurance-across … in our mission - "you work for us, and we ll work for you". What you will be doing Define the vision, operating model, and roadmap for the IT Service Engineering function aligned with the company's transformation goals. Build and lead cross-functional teams responsible for each core capability area. Establish best-in-class, standardised, automated, and auditable … release management strategy and practices across applications and platforms. Partner with Engineering teams, PM/PMO, Cybersecurity, I&O, System Integrators and Business stakeholders to enable fast and safe IT delivery at scale. Build centralized capabilities for test coordination, test data management and complex data migrations to support modern digital-native and legacy platforms. Ensure testing and data More ❯

our public sector and HMG project portfolioand were looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects Service Delivery Manager, youll be the vital link between IT and Security. Youll help shape and implement secure solutions, manage service transitions, and ensure we meet the highest standards … and regulators. This is your chance to work on meaningful projects that matterwhile growing your career in a supportive, forward-thinking team. What Youll Be Doing - Supporting secure IT service delivery across high-profile public sector and HMG projects. - Collaborating with project teams, suppliers, and clients to embed security from the ground up. - Helping shape policies, assess risks, and … respond to incidents with confidence. - Driving continuous improvement and knowledge sharing across the business. - Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What Youll Bring - Experience in IT service delivery or security operationsespecially in secure or regulated environments. - A working knowledge of SFIA-aligned practices and frameworks. - Strong communication More ❯