301 to 325 of 897 Customer Service Jobs in London

insurance and reinsurance-portfolio analytics software products (FireAnt). This role requires a balance of strategic thinking, leadership, and hands-on execution to drive product innovation, market success, and customer satisfaction. The ideal candidate will work within our analytics team and collaborate closely with IT, Finance, Data, Underwriting, and other key stakeholders to deliver best-in-class software products … to partners' offices across the world, with an initial focus on the Middle East Roadmap Development: Define, maintain, and communicate the product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive … product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and More ❯

insurance and reinsurance-portfolio analytics software products (FireAnt). This role requires a balance of strategic thinking, leadership, and hands-on execution to drive product innovation, market success, and customer satisfaction. The ideal candidate will work within our analytics team and collaborate closely with IT, Finance, Data, Underwriting, and other key stakeholders to deliver best-in-class software products … to partners' offices across the world, with an initial focus on the Middle East Roadmap Development: Define, maintain, and communicate the product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive … product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and More ❯

of mind to our clients. At Clymac, you'll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If you're ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you! Basic Salary - Competitive Pension, Life … projects involving CCTV, Access Control, Intruder, and Fire Alarm Systems. The successful Engineer will play an integral role in project execution, demonstrating a commitment to excellence and delivering exceptional customer service. In return, high performance and dedication will be recognised and rewarded. Ensure clear and effective communication with customers and scheduling teams when coordinating site visits. Accurately utilise and … maintain all relevant customer portals in accordance with guidance from the Small Works Coordinator. Support team operations by assisting with additional tasks as required to ensure project success. Provide occasional support to Service Engineers on specific assignments, including travel outside of your designated postcode area when necessary. Manage and maintain appropriate stock levels in collaboration with the Stores More ❯

As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing … ongoing feedback to our management, Product, and R&D teams. Product Knowledge • Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level • Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support. • Monitor the Support Queue to ensure all SLA are being met. • Experience with Active Directory … Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration). • Experience with Cloud technologies like Azure, AWS, and Google. • Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce. • Create Knowledge base articles on regular basis to grow and mature our KB repository. • Ability to define problems, collect More ❯

it's managing cash flow or seizing unexpected opportunities, we ensure businesses get the funds they need - often within minutes. The team Our Operations teams strive to deliver exceptional customer service, each customer interaction is an opportunity for excellence and we want to ensure our teams are set up for success. The Operations Strategy team helps to … make this possible - we exist to understand Operations performance, drive efficiencies and improve customer service. We work closely with teams such as Customer Success, Credit Analysts, Collections & Legal, and People Operations, to identify opportunities and drive meaningful impact. The role As an Operations Strategy Manager, you will support the development and implementation of strategies to improve efficiency and … service quality across our Operations teams, while adequately supporting iwoca's profitable growth. Each day brings new challenges, and you'll be involved in a variety of fast-paced projects, learning about new opportunities and implementing impactful changes. This will include: Collaborating with Operations to solve critical business problems, such as: Exploring how we can make use of AI More ❯

Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the … be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client … this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff More ❯

Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the … be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client … this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff More ❯

Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the … be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client … this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff More ❯

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Manager to manage a prominent facility in London. In this role … a vital position in enforcing security and guaranteeing the well-being and protection of our clients' staff, tenants and guests, excellent communication skills and a passion for delivering exceptional customer service are all key for this position. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a … daily security activities with accuracy and foresight. Must have experience and skills: Valid CCTV License Minimum 3 years of corporate managerial security experience Proven track record in a luxury service environment- financial institutions/High net-worth individuals A profound comprehension of premium customer service standards within a five-star setting. Outstanding communication skills fostering seamless interactions. More ❯

ID:5483 Update 2025-06-09 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products … and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be … Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click the link to learn more about What makes Group a leading global travel service provider? Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! Find out more job opportunities at More ❯

functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual. Requirements 5+ years Presales experience Understanding and awareness of how AI is impacting the … customer service business as well as AI Technologies so as LLM and ChatGPT Knowledgeable of web/scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing skills. Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge of SaaS … Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing new product development. Bachelor's More ❯

duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production teams. Build relationships with employees by establishing trust and being an advocate for the employee. Log and manage end … user incidents in the Service Management System, ServiceNow. Escalate incidents requiring further troubleshooting or elevated privileges. Follow up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned periods. … 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via More ❯

is delivered in the UK. We're proud to work in partnership with an extraordinary network of introducers, dealerships, and private clients, all while delivering a best-in-class service experience with speed, integrity, and enthusiasm. At our core, we're a team of car lovers, finance professionals, and client champions. And now, we're looking for someone who … a role model and to others, leading the Company's Values and making a positive contribution to the Company's culture through: Key Responsibilities Provide exceptional and market leading service levels to Introducers and End Users through an enthusiastic, professional, and knowledgeable approach at all times. To achieve agreed sales targets via the acquisition of new accounts and the … Credit Act, Anti Money Laundering Act etc.) is important. A proven track record of sales success is very important. Interpersonal Skills Excellent communication and interpersonal skills are essential. A customer service orientated mindset with a clear sense of urgency and responsiveness. High degree of professionalism and integrity. Strong commercial awareness and ability to understand sales & underwriting processes. Demonstration More ❯

a focus on Amazon FSxN. Lead and manage a team of AWS sales specialists, providing guidance, coaching, and support to ensure the team achieves sales targets and delivers exceptional customer service. Guide the team to identify and target potential clients, building and maintaining strong relationships with key decision-makers. Understand client's business challenges and technical requirements, providing expert … FSxN can address their needs and challenges. Manage a team that is responsible for the entire sales cycle, from lead generation to closing deals, ensuring a high level of customer satisfaction. Stay up-to-date with the latest AWS services, trends, and best practices to maintain a competitive edge in the market. Achieve and exceed sales targets and key … Command of key business metrics, including revenue and pipeline management. Strong understanding of GTM strategies and alignment with field sales teams. Extensive experience in selling PaaS (Platform as a Service) and SaaS (Software as a Service) cloud services. Strong emotional intelligence (EQ), analytical, and organizational skills. Numerical abilities and a problem-solving attitude. Curious and self-motivated personality More ❯

programming. What's Financial Products all about? The Financial Products team provides analysis and data to Bloomberg clients. We deliver the company's core product, the legendary Bloomberg Professional Service, reaching more than 320,000 subscribers and millions of business professionals. What we do as Advanced Specialists? Advanced Specialists work very closely with Sales and Analytics as partners to … product to drive development - Advanced specialists have expert product knowledge where each individual has a particular niche where they excel. Sales will leverage your diverse skills to showcase our customer services ability to go above and beyond standard expectations What to expect from your full-time opportunity You will start off your career within the Analytics department. In the … equiv) - Business fluency in a second language preferred (As needed regionally) - Strong interest in financial markets and understanding of Bloomberg's position within it - Experience in and enthusiasm for customer service - Interest in technology and software solutions is desirable - Multi-tasking and ability to work well under pressure - Excellent verbal and written communication skills - Desire and flexibility to More ❯

end design, development, and delivery of strategic change initiatives within our young bank. You will be responsible for driving product and process transformation across our portfolio, ensuring regulatory compliance, customer value, and operational efficiency. Requirements: Lead the planning and execution of business change initiatives across payments products (e.g., Faster Payments, SEPA, CHAPS Direct (RTGS),SWIFT, CHAPS, Bacs, ISO … SME) in payments processes, systems, and regulations. Develop detailed business requirements, user stories, and acceptance criteria for change delivery. Coordinate with cross-functional teams including IT, operations, risk, and customer service to deliver change. Monitor change delivery progress and resolve blockers, ensuring alignment to scope, timeline, and budget. Drive stakeholder engagement and ensure strong communication around impacts, benefits … and risks of change. Conduct impact assessments, gap analyses, and readiness reviews. Ensure delivery of customer-centric, compliant, and future-proof solutions Qualifications and Skills: 5+ years of experience in banking or financial services, with strong exposure to payment systems and change delivery. Proven track record of managing product or business change in the payments space. Deep understanding of More ❯

end design, development, and delivery of strategic change initiatives within our young bank. You will be responsible for driving product and process transformation across our portfolio, ensuring regulatory compliance, customer value, and operational efficiency. Requirements: Lead the planning and execution of business change initiatives across payments products (e.g., Faster Payments, SEPA, CHAPS Direct (RTGS),SWIFT, CHAPS, Bacs, ISO … SME) in payments processes, systems, and regulations. Develop detailed business requirements, user stories, and acceptance criteria for change delivery. Coordinate with cross-functional teams including IT, operations, risk, and customer service to deliver change. Monitor change delivery progress and resolve blockers, ensuring alignment to scope, timeline, and budget. Drive stakeholder engagement and ensure strong communication around impacts, benefits … and risks of change. Conduct impact assessments, gap analyses, and readiness reviews. Ensure delivery of customer-centric, compliant, and future-proof solutions Qualifications and Skills: 5+ years of experience in banking or financial services, with strong exposure to payment systems and change delivery. Proven track record of managing product or business change in the payments space. Deep understanding of More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience … and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience … and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Monzo ️ As a Lead Product Manager in Operations, you will lead high-impact initiatives, to enhance Monzo's award-winning customer support. As a senior member of Monzo's product team, you'll be responsible for defining the strategy and setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. … You'll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo's product strategy for Customer Support and drive innovation within the team. We're now gearing up for our next phase of growth, from 10 million to 20 million customers. What you'll be working on: Our Mission: The Operations team is on More ❯

a vital position in enforcing security and guaranteeing the well-being and protection of our clients' staff, tenants and guests, excellent communication skills and a passion for delivering exceptional customer service are all key for this position. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a … daily security activities with accuracy and foresight. Must have experience and skills: Valid CCTV License Minimum 3 years of corporate managerial security experience Proven track record in a luxury service environment- financial institutions/High net-worth individuals A profound comprehension of premium customer service standards within a five-star setting. Outstanding communication skills fostering seamless interactions. More ❯

performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries and More ❯

hires on their first day, help employees with technical support, and manage our hardware and fleet of laptops across all of our global offices. We provide services across our service desk, over chat, and face to face and zoom in our core offices. Job Summary: You'll provide outstanding customer service and support to our Airwallex team … in our offices and remotely. We're obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you'll be the "face" of IT to our Airwallex team. You'll be the first point of contact when More ❯

a complete solution for business connectivity. Overview Smart Hands Break Fix Engineer is a highly visible data centre & office infrastructure role that requires commitment to providing a high-quality service to meet customer project demand. The role is required to deliver IMACD and IT Support Services. The duties range from small alterations such as patching and fault finding … scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions. Smart Hands Break Fix Engineer work on shifts that provide services 24x7x365 and report to the Service Delivery Manager. What we're looking for in our Smart Hands Break Fix Engineer Relevant experienceworking in banking IT environment. Relevant experiencein a ICT Hardware Break Fix, Moves Adds … team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve/sign off training modules. Ability to lead/supervise shift More ❯

Night Football games, and a large catalog of transactional (rent or buy) content (TVOD). The Prime Video team is dedicated to providing a best-in-class digital video customer experience, delivering an entertainment destination that is fast, reliable, personal, effortless, and delightful. The Prime Video Marketplace businesses (TVOD and Channels) seek an experienced Senior Product Manager with a … project management teams to execute the product roadmap. Drive project, product, and feature launches in collaboration with internal and external teams including business development, content acquisition, legal, marketing, finance, customer service, and operations. BASIC QUALIFICATIONS Experience with end-to-end product delivery. Experience in technical product management, program management, or engineering. Bachelor's degree. Experience engaging in engineering … decisions and strategy. Experience with feature delivery and product trade-offs. Experience managing roadmap strategy and definition. Experience overseeing technical products or online services. Ability to advocate for diverse customer and stakeholder needs during executive prioritization. PREFERRED QUALIFICATIONS Experience with analytical tools such as Tableau, QlikView, QuickSight. Experience in developing and promoting new tools adoption. Amazon is an equal More ❯