301 to 325 of 791 Customer Service Jobs in London

About us Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities. Technology is foundational to all of Appnovation … offerings, from consulting to digital innovation, to digital product and service creation. The technology department is focused on delivering software solutions that enable rich consumer experiences, from mobile and web applications to advanced analytics and machine learning, to content and engagement management service enablement platforms. Inherent throughout ...

Others Can't? When a video conferencing system fails moments before a board meeting, when a meeting room suddenly goes offline, or when a customer needs an urgent fix to keep their business running, you're the person people turn to. If you enjoy troubleshooting, take pride in finding … valued Ongoing development within a growing managed services environment What You'll Be Doing As a Support Technician, you'll take ownership of customer issues from first contact through to resolution. You'll: Diagnose and resolve AV and video conferencing faults Provide support via phone, email, chat, video calls ...

support schedule and weekend on-call rotation. Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs. Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies. Proactively … support schedule and weekend on-call rotation. Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs. Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies. Proactively ...

will be responsible for leading and mentoring a team of skilled technical professionals, optimizing daily operations, and expertly managing critical incidents to minimize service disruption. Your leadership will be crucial in facilitating seamless handoffs between shifts, maintaining high performance, and upholding the integrity of our systems globally. This … productivity. Monitor system performance trends and ensure availability and reliability, proactively identifying and addressing issues to minimize downtime. Manage the implementation and maintenance of Service Level Objectives (SLO's) and Service Level Agreements (SLA’s) with UMG Business Units, other IT groups, and vendors as appropriate. This includes ...

access control, UPS and CCTV viewing/access . Key Responsibilities End-User Support (Onsite & Remote) Provide Level 1 IT support for incidents and service requests via phone, email, chat, and ticketing system. Troubleshoot common issues with Windows/macOS, standard business applications (e.g., Microsoft 365), and collaboration tools. … ticketing/ITSM system. Required Skills & Knowledge Technical Skills (Must Have) 2+ year (or equivalent hands-on experience) in IT support/service desk/desktop support. Basic troubleshooting knowledge of: Windows 10/11 (and exposure to macOS is an advantage) Microsoft 365 apps (Outlook, Teams, OneDrive) Hardware ...

colleagues as well as other teams in KPMG such as Consulting Helping clients develop robust global governance and control frameworks Develop our service offerings and service delivery models Establishing and maintaining strong client relationships with our clients Performance manage Senior Managers and Managers and oversee the output from … from both written and oral perspective Strong attention to detail, to enable you to review complex technical problems, whilst maintaining an overall strategic and customer service focused perspective, for all deliverables we produce for our clients Excellent internal networking skills with the ability to confidently and knowledgably communicate ...

ROADM, and next-generation transport solutions that power global connectivity. It means more collaboration and impact through partnering with cross-functional engineering, operations, and service delivery teams to design and activate high-quality network services for customers. It means more growth and development with exposure to diverse network technologies … network services across optical and IP networks. The role focuses on transmission technologies such as Ciena 6500, DWDM, ROADM, Flex grid, network capacity management, service activation, technical documentation, and support for customer service delivery Your responsibilities: (Up to 10, Avoid repetition) Design and document optical transmission ...

support to users across the business, troubleshooting hardware and software issues, maintaining systems and devices, and ensuring IT services run smoothly. The role combines service desk support, system administration, user training, documentation and proactive maintenance activities. IT Support Engineer required experience 2 years previous experience in an IT Support … Service Desk or Desktop Support role Strong troubleshooting skills across hardware and software Experience using ticketing systems such as ServiceNow Knowledge of Windows environments Strong Microsoft Office support experience Excellent customer service and communication skills Desirable Experience Microsoft 365 Administration Linux exposure Microsoft, Cisco or related certifications ...

data and user behavior to help solve problems and identify recommendations to improve the overall bain.com user experience Stakeholder Management & Communication Deliver excellent customer/client service through effective and timely communication, and consistent demonstration of digital and web expertise Manage incoming digital requests with strong project management … experience collaborating with senior team members on these digital assets Applied UX, content strategy or content quality judgment Proven data analysis, problem solving and customer service skills. Ability to digest, synthesize and distill information into concrete recommendations for stakeholders Experienced project management skills, working in or alongside ...

Location: London Employment Type: Regular Job Code: A60926A Responsibilities Responsibilities- Own and continuously improve UK and Ireland logistics operations, including operational performance, remote-area service, additional charges, delivery exceptions and seller/customer experience;- Own key logistics experience metrics including DNR, TNPS and CCR, identify major experience gaps … through data analysis and seller/customer feedback, conduct root-cause analysis and drive cross-functional improvement plans;- Manage reverse logistics and return operations, including return performance, seller experience, operational processes and exception management;- Own GNE seller responsibility determination, logistics consultation and seller issue resolution, ensuring consistent judgement standards ...

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role … spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement. #J-18808-Ljbffr ...

Their platform sits at the heart of clients' day-to-day operations, supporting everything from financial management and reporting through to property administration and customer service. As the company continues to expand, they're looking for a Client Services & Success Manager to lead their Client Services function and drive … excellent customer outcomes. The Opportunity This is a leadership role for someone who enjoys developing people but doesn't want to move away from customer engagement, service delivery and commercial responsibility. You'll lead a team responsible for customer success, professional services and project delivery, taking ...

largest enterprise customers and prospects unlock the full potential of the AI-powered Zendesk Resolution Platform. You will design and architect next-generation service solutions that drive measurable business outcomes, transforming traditional support centers into highly efficient, Autonomous Service Workforces. Simultaneously, you will act as a critical technical … sales organization, providing best practices and technical architecture guidance, driving POC’s and helping secure the technical win to exceed new bookings, expansion, and customer retention targets. Main Responsibilities Strategic Value & Executive Advisory Executive Technical Value: Partner with sales engineers , account executives and business consultants to drive strategic discussions ...

responsibility for forecasting Motability Operation's key financial risks, including Residual Value and SMR, Insurance Lease Pricing, Economic Capital, as well as producing the customer pricing. This role sits in the Asset Risk Modelling Team, operating in a matrix management operation, responsible for operating a strong model risk management … accurate and timely operational update and delivery of the critical BAU requirements for Asset Risk models associated with residual value forecasting, maintenance spend, insurance, customer pricing, and economic capital You will confidently operate and explain the various model process updates related to data, modelling assumptions, modelling techniques, business forecasts ...

## Service EngineerSolliciterenremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ482568**The Hall & Kay way... it’s a people thing.**At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts … most respected companies in all areas of industry and construction.**Summary of Role**We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry ...

terms for merchants and non-technical stakeholders. Able to manage a live workload against SLA countdowns in a fast-paced environment while maintaining high service standards. Proficiency in using customer service software (e.g. Zendesk, Salesforce) and CRM tools. Proven ability to work independently as well as collaborate ...

Digital team as a Associate Product Owner (Website Product Owner), playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

Circa £90,000 Company Car Phone, Laptop Holidays The Role - Business Development Manager, Biomedical Solutions Sales An account management role selling multi-vendor service contracts across biomedical, ultrasound and endoscopy product ranges Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking … exceed area sales targets Extending the customer base by participating in relevant exhibitions and local events Assisting in analysing competitor activity, organising territory product presentations and taking responsibility for producing proposals and sales agreements. Your Background - Business Development Manager, Biomedical Solutions Sales To succeed in this varied and exciting ...

Dynamics Solution Architect (D365 Customer Engagement) Location: London (hybrid) Duration: 6 months + Umbrella only Our Client is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. If you enjoy turning complex customer … live and beyond. What you'll be doing: Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs Own solution architecture end-to-end: process, data, security, integrations, user experience ...

Dynamics Solution Architect (D365 Customer Engagement) Location: London (hybrid) Duration: 6 months + Umbrella only Our Client is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. If you enjoy turning complex customer … live and beyond. What you'll be doing: * Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development * Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs * Own solution architecture end-to-end: process, data, security, integrations, user experience ...

that will be based in Croydon, Salford or Liverpool. Our client is establishing a new front door and demand process for management information. This customer-focused role acts as the key link between the MI teams and their customers, triaging requests through a central Front Door process, providing first … submission process, gathering additional detail and providing regular progress updates. Act as first-line support for the MI request process, responding to and escalating customer complaints as required. Identify trends in customer requests and make recommendations to the teams on new MI products that should be considered. Direct ...

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. … BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As Manager, Agent Architecture , you will build and lead the team that transforms customer service with AI Agents, while staying in the build yourself. You run a team of Agent Architects: you hire them, coach them ...

govern global vs. local design decisions, ensuring scalability for multi-country rollout. Act as the design authority for all O2C-related processes, including customer master, pricing, quotations, order management, credit and collections, billing, returns, rebates and other areas within the business process master list. Provide guidance on leading-practice … domain. Challenge business stakeholders on pocess inefficiencies, legacy workarounds and non-standard requirements. Drive process harmonization across geographies. Ensure alignment between commercial processes, customer experience objectives, financial controls, and revenue recognition requirements. Promote adoption of SAP standard capabilities and industry best practices. Together with our S/I partners ...

implementing system improvements. Ordering office supplies and managing bespoke company software. Records and Systems: Maintaining up-to-date files for vehicles/machinery (service, MOT, tax), customer records, company accounts, works scheduling and personnel. Sales and Marketing: Updating the website and social media channels. Running mailshots and telephone … Microsoft Office and Outlook. Experience setting up and maintaining office filing systems and processes. Accounts data input experience. Director-level diary management experience. Strong customer service and liaison skills. Ability to work independently and unsupervised. Comfortable working across multiple tasks and meeting deadlines under pressure. GCSE (or equivalent ...