301 to 325 of 1,249 Customer Service Jobs in London

Opticore IT is a rapidly expanding specialist IT Service Consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base spanning multiple verticals including Finance, Media, Telecommunications and more. We're searching for a Junior Service Delivery Manager to join our … with our Network Operations Centre (NOC ) to ensure the Managed Services we provide to our clients deliver value, are fit for purpose and exceed customer expectations. This is a hybrid position, but you will be required to attend our HQ in Central London two days a week. What you … ll be doing: Produce (Within Corporate identity) Monthly/Quarterly Service Reports for each client you are responsible for. Liaising with NOC Team Leader to ensure the service delivered is accurately measured. Scheduling of monthly/quarterly service reviews to ensure maximum participation from the client. Participation More ❯

Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive … business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives. Responsibilities: Business Intelligence (BI) Leadership · Develop and execute the organization’s BI strategy to enable data-driven decision-making. · Oversee the design … with business units to understand their data needs and provide tailored BI solutions. · Stay updated on emerging BI technologies and trends to drive innovation. Customer Master Data Management (MDM) · Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view More ❯

Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive … business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives. Responsibilities: Business Intelligence (BI) Leadership · Develop and execute the organization’s BI strategy to enable data-driven decision-making. · Oversee the design … with business units to understand their data needs and provide tailored BI solutions. · Stay updated on emerging BI technologies and trends to drive innovation. Customer Master Data Management (MDM) · Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view More ❯

Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive … business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives. Responsibilities: Business Intelligence (BI) Leadership · Develop and execute the organization’s BI strategy to enable data-driven decision-making. · Oversee the design … with business units to understand their data needs and provide tailored BI solutions. · Stay updated on emerging BI technologies and trends to drive innovation. Customer Master Data Management (MDM) · Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell, Engagement and … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell, Engagement and … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell, Engagement and … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of More ❯

Application Service Desk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first … optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and More ❯

scale seamlessly in face of incredible growth. The Manager IT Support oversees a team of IT support professionals in the EMEA region in providing customer obsessed services to our customers. This includes creating and implementing strategic plans, managing daily operations, and ensuring that the team meets all service … will have a strong technical background, experience managing a high-volume ticketing system, and a proven track record of success implementing changes and improving customer interactions. You will report to the Sr. Manager, IT Support as part of the IT organization. The impact you will have: You will provide … will play a key role in delivering results to drive efficiency and improvements. You will take ownership of analyzing ticketing data and subsequently leveraging customer issues escalations as a leader of the IT support staff, applying your understanding of systems within multiple applications in our tech stack. You will More ❯

health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering … incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role … you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of More ❯

encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class … Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate is someone who is willing to take on challenging responsibilities, has a … metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you. Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving More ❯

Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client is looking for somebody … who can provide 1st and 2nd line technical support in a fast-paced environment, with a focus on excellent customer service. Responsibilities: Troubleshooting IT issues and requests at 1st/2nd line level Providing support on mobile phones and laptops Using Active Directory for managing permissions Troubleshooting on AV … Teams, Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency More ❯

Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client is looking for somebody … who can provide 1st and 2nd line technical support in a fast-paced environment, with a focus on excellent customer service. Responsibilities: Troubleshooting IT issues and requests at 1st/2nd line level Providing support on mobile phones and laptops Using Active Directory for managing permissions Troubleshooting on AV … Teams, Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency More ❯

You'll contribute to pipeline and growth, not just activity metrics Ideal for former SDRs ready to step into a more strategic, analytical, and customer-first role. If you're passionate about technology, thrive in fast-paced environments, and want to help enterprise buyers discover the value of conversational … AI-we want to talk.Apply now and shape the future of customer experience. Responsibilities: Customer-Centric Engagement Build trust and provide value early in the customer journey. Ensure that customer experience remains a priority throughout interactions, aligning with Boost.ai's focus on exceptional service. Personalized Outreach … Boost.ai is a global software company specializing in scalable Conversational AI for enterprises. Since 2016, we've developed chat and voice solutions that enhance customer service and internal support, launching over 600 virtual agents across EMEA and North America. Headquartered in Stavanger, Norway, with offices in Oslo, Stockholm More ❯

products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model. http://www.kaytus.com/Responsibilities 1、Responsible for managing and … meeting the needs of local customers and providing timely after-sales solutions; 3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality; 4、Evaluate the current status of the service system in the local region, and develop plans and … improvement solutions; 5、Collaborate with sales to solve problems, and plan and implement key service projects. Qualifications 1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the More ❯

products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model. http://www.kaytus.com/Responsibilities 1、Responsible for managing and … meeting the needs of local customers and providing timely after-sales solutions; 3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality; 4、Evaluate the current status of the service system in the local region, and develop plans and … improvement solutions; 5、Collaborate with sales to solve problems, and plan and implement key service projects. Qualifications 1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the More ❯

products and solutions, offering a range of cutting-edge, open, and environmentally-friendly infrastructure products for cloud, edge, and other emerging scenarios. With a customer-centric approach, KAYTUS flexibly responds to user needs through its agile business model. Responsibilities 1、Responsible for managing and coordinating the implementation, delivery, acceptance … meeting the needs of local customers and providing timely after-sales solutions; 3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality; 4、Evaluate the current status of the service system in the local region, and develop plans and … improvement solutions; 5、Collaborate with sales to solve problems, and plan and implement key service projects. Qualifications 1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the More ❯

Working hours: Full-time(Monday - Friday; 9.30am - 5.30pm) Reports to: IT Service Delivery Manager Team: IT Location: London The Firm Farrer & Co is synonymous with the highest quality legal advice and service. We advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of … which mean we gain our clients' trust, always strive to do the right thing, and aim for the best results for them. Superb client service sits at the heart of everything we do. We are modern lawyers with timeless values. The Team As a progressive technology team, Farrers IT … involvement in firm-wide rollouts, new starter induction training, and continuing development of employees. The IT Department's mission is to meet and exceed customer expectations and deliver outstanding service. We contribute to the success of the firm through the provision of timely and consistently high-quality service More ❯

Zebrec are delighted to offer this role as Senior AV Service Engineer working for our client who is a reputable & leading provider of professional services to their industry of Audio Visual Systems Integration. An exciting opportunity has arisen for a Senior AV Service Engineer to join a fast … Audio Visual and Video Conferencing solutions and is expanding rapidly overseas as well as developing a number of market leading innovations. The Senior AV Service Engineer main responsibility is to provide preventative maintenance and reactive support of audio visual and videoconferencing systems to our corporate clients. Clients are predominately … and South East of England, but travel throughout the UK and Europe may be required. Snapshot of Role, Responsibilities & Skills for the : Senior AV Service Engineer As part of your role as Senior AV Service Engineer you will be responsible for: Faultfinding of audio visual and video conferencing More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

Service Desk Analyst Holborn, London, UK . Argus is where smart people belong a nd where they can grow. We answer the challenge of illuminating markets and shaping new futures. What we're looking for We are currently looking for an ambitious service desk analyst to provide remote … support across the EMEA region. You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers. The IT department is responsible for supporting and maintaining the company's IT … quickly and efficiently. In addition to responding to a broad range of queries ranging from setting up an email account to system diagnostics, the Service Desk Analyst will work providing support to end users & assist with IT projects. Contributing to and enhancing the IT support provision across the business. More ❯

our complex enterprise and strategic partners succeed in the digital economy. The Digital Transformation Services team is at the heart of AppDirect. Under the Customer Success Organization, we help drive our customer's technical success. We provide world-class relationship management and consultation to the companies we partner … CRM and other systems; as well as providing custom software solutions to make our customers uniquely successful. The Digital Transformation Services team offers our customer the technical expertise for a streamlined experience from the user UI to the reports consumed by the data analyst. We have impressive members on … this team who have a strong, customer-first culture. What you'll do and how you'll have an impact Understand and define customer business processes and present opportunities for optimisation and use of the Marketplace functionality; Serve as a platform functional expert to drive optimal use and More ❯

You will need to login before you can apply for a job. Senior Leader, Customer Solutions Management, AGS UKI CSM Team Sector: Customer Services Role: Senior Executive Contract Type: Permanent Hours: Full Time DESCRIPTION AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize … modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers … including sales, solution architecture, enterprise support, product development, professional services, and partners. As a leader, you and your team will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish More ❯

PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge … PLC, HMI, SCADA, PME, and network systems. Develop and deliver training sessions for client staff on PMS systems. Maintain strong client relationships through excellent customer service. Document all service activities, including installation, maintenance, and troubleshooting reports for PLC, HMI, SCADA, PME, and network systems. Prepare and submit detailed … service reports and feedback to the CPS & PMS team. Technical Support and Troubleshooting: Provide on-site technical support to clients, addressing any issues with PMS, including PLC, HMI, SCADA, PME, and network systems. Troubleshoot hardware and software problems in a timely manner. Liaise with internal & external technical support teams More ❯

Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education … on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support … experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their More ❯