376 to 400 of 406 Customer Service Jobs in London

What you'll do Responsibilities As a Customer Experience Representative, you will: Maintain product expertise of the Dash Social platform at all times. Support and assist customers while managing our in-platform chat system (Intercom). Troubleshooting with customers to help resolve technical issues and answer platform-related questions. Create social media insights reports and presentation decks using the … Dash Social platform. Work closely with Account Owners to provide support for customer accounts as required. Understand common user errors and provide solutions in a timely manner. Provide clear and simple troubleshooting steps via in-platform chat or virtually when required. Communicate bugs and product question progress to customers and prospects. Join customers on calls when needing to escalate … bug resolutions. Escalate, follow, and communicate bug resolution. What you'll need Qualifications Desired Skills and Experience 1-2 years of relevant work experience, including customer-facing experience in-person, online, and/or over the phone. Corporate customer experience is considered an asset. Proven understanding of technology and resolving customer concerns. Excellent written and verbal communication More ❯

Based 5 Days Monday - Friday Key skills: 2 nd and Some 3 rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. My client is the rapidly growing European … that you have both Networking and Infrastructure skills Ideally suited to an experienced Network and Infrastructure Engineer with expertise in cutting-edge solutions and support who is an excellent customer facing communicator. This is an opportunity to become a key member of a high-profile IT Team across the UK and Europe. You MUST have excellent Communication skills & Customer … training. Office Based 5 Days Monday Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. More ❯

with many processes still managed manually or through outdated systems. The eco-system is so fragile that one missed email can disrupt an entire shipment, leading to delays, poor service, and financial losses. At Raft, we're building an AI platform to automate freight operations. From auditing invoices and preparing customs filings to syncing information across systems, we empower … operators to work more efficiently and accurately. The impact? Faster service, fewer errors, and more time for businesses to focus on growth and customer service. We're fortunate to have the support of top investors who are just as passionate as we do about transforming the industry, including Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio … Shopify), Episode 1 (Zoopla, Betfair, Shazam), and Dynamo Ventures (Sennder, Stord, Gatik). As a Customer Success Manager, you'll own and manage a portfolio of customers, helping them maximise value from the platform. Want a glimpse into how Raft's Customer Success team drives innovation for freight forwarders? Our Enterprise CS Manager, Adele Miftari, shares key insights More ❯

post go-live journey. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in … management workflows, derivatives, and FX instruments. Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools. A strong record of customer service. Post Go Live Support Specialistsmust understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team … members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally. Must be customer driven,work within a team environment, and be focused on providing a high quality of service to the customer. Strong time management skills including the ability to manage multiple projects in More ❯

and on account Technology Leaders on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, creating user stories, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the … lab instrumentation services and technology, regulatory compliance standards and processes. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Must be able to travel to client-facing meetings and presentations as needed. Travel not to exceed 25%. Why CBRE When … helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realise your full potential. Our Values in Hiring More ❯

is re-inventing B2B e-Commerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. After launching in 2015 in the United States, Amazon Business is now live in eight countries, including the United Kingdom, Germany, France, Italy, Spain, Japan and India. We … North America/Europe/Japan teams, the Amazon Business retail team, and senior leaders about how our B2B supply chain team needs to function to achieve the desired customer experience. - Engage with Global Product Team in North America to design scalable B2B logistic solutions for Japan Topology and Business customers. - Establish and govern metrics to better understand and … in the life You attend daily business reviews and understand what's happening to key network metrics. You spend time with strategy & ops teams to find ways to meet customer expectations. You write quality documents that seek to plan, inform & align internal stakeholders. You challenge the status quo and drive data based decision making within your team. You take More ❯

delivery. Strong familiarity with project management software tools, methodologies, and best practices. Experience seeing projects through the full life cycle. Excellent analytical skills. Proven ability to solve problems creatively. Customer Focused; delivers a high level of customer services to our external and internal customers. Proven ability to complete projects according to outlined scope, budget and timeline. The ability More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,800 people across Europe and North … with us, keep reading! We're looking for a Senior Product Designer to join our Automate team within the Genesis Tribe. You'll be designing tools that help our customer care agents handle complex travel requests with greater ease and confidence. This role sits at the intersection of internal tooling and customer experience - your designs will directly impact … how our support team delivers exceptional service to TravelPerk customers. The Genesis Tribe focuses on leveraging AI and emerging technology to enhance experiences for both our internal teams and customers. In the Automate squad, you'll work on sophisticated workflow tools that need to be both powerful and intuitive for daily use by our customer care agents. What More ❯

of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just More ❯

Holidays This is a superb opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base of Verification Field Engineers in the UK. … opportunity for an experienced field engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites. Verification Filed Engineer Responsibilities: The role is varied, and no two days will be the same. You will need to be able to demonstrate experience and understanding in … customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust More ❯

direction the business should take & improvements to their offerings. You will initially lead a small team to build machine learning capability to apply to the companies rich set of customer data to help improve credit risk processes. Hiring will be important and as your team expands you will be tasked with structuring the team in such a way that … Data Science can be applied to all areas of the business - Marketing, Operations, Customer service. The Chief Data Scientist will also be tasked with using Data to enrich the Customer experience. Chief Data Scientist Experience Required : - Strong Statistics/Maths/Econometrics Background - RDBMS/SQL experience - Strong Msc or PhD Background Any experience in the following is More ❯

Business Partner you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration … ensuring regulatory compliance on fire and structural safety works for High-Risk Buildings (HRBs). Assist with enforcement or contravention actions issued by the Building Safety Regulator (BSR), Fire Service or Health and Safety Executive (HSE). Submit reports to relevant authorities (HSE, BSR, Fire Services) for notifiable or reportable incidents. Contribute to the development of safety-related policies More ❯

and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external … management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities : Be the primary point of contact for designated portfolio of customers across varied sectors and … industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine succes s Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their More ❯

East London. The successful candidate will have years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customer service. Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting AV issues at the site and ensuring any active tickets are updated. … access to CTS accreditation will be provided. Key Responsibilities: Fault finding rectifying AV systems at the client site Providing remote assistance and onsite technical support for clients Completion of service reports and ticket management on company systems Carrying out preventative maintenance on installed systems at the site Providing technical assistance to Service Coordinators for handling customer enquiries … as required. Reporting any escalated matters directly to line manager Liaising with other project and engineering teams to develop customer and site knowledge as necessary Based on site in East London salary will be circa £40k-£55k p.a. doe plus overtime and benefits Your skills and experience Experience of installing, commissioning and servicing commercial audio-visual systems including projection More ❯

month parental leave cover to drive the strategy and execution across their market leading CCaaS platform. This is a mission-critical product within the portfolio aimed at providing customer with exceptional, AI driven and cost-efficient customer service. You'll own the global strategy and roadmap for the group, driving development milestones and coach, manage and mentor a … talented team of Product Managers. The role offers a unique opportunity to to transform customer insights into product innovation whilst influencing at a global scale. Some key requirements include: Proven experience managing and scaling multiple product teams, with a focus on coaching and mentoring. Strong commercial acumen, particularly around GTM and pricing. Background in retail operations and or contact … discretionary bonus, private medical and life assurance with a competitive base salary of up to £130k. If you're an experienced product leader looking to drive AI adoption within customer care, for a mission driven business having a tangible, positive impact on society, then please apply today. Rates depend on experience and client requirements Job Information Job Reference: JO More ❯

the emergency out of hours rota and occasionally be available for cover if required. Enhancements will be paid in accordance with policy. Important Internal Relationships Place Directorate Management Team Service Heads Legal Services Elected Members and Councillors Team Colleagues (Homelessness, hostels, resettlements, et al) Important External Relationships Service users (and their representatives) Private Landlords Temporary accommodation providers Key … goals in line with corporate strategy, and influences and motivates others to achieve this Commissioning and Performance Management .? Commissions services and activities to secure the best outcomes for service users and deliver optimum value for money, in line with the Council's commissioning and contract management frameworks. Translates internal and external intelligence in order to continually adapt and … resources and achieves balanced budgets and income and savings targets, as required. Customers and Partners.? Builds strong working partnerships across the public, private and voluntary sectors to enable the service to be delivered in an outcome-focused and efficient way. Promotes community cohesion and Kingston's commitment to valuing diversity, ensuring the development and implementation of effective social inclusion More ❯

technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Senior AV Event Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Track and manage all AV Event requests via client … booking portal Direct & manage all onsite events within large Presentation & Event spaces Provide white glove service that manages technical logistics for large complex events, Town halls, special events and VIP’s video meetings Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events Generate daily reports and contact … set ups as required Devise, document, maintain and implement operating procedures for key event spaces Mentor AV Technicians to cover/support events as required Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement Work with vendors for AV rental and staging of events (as required) Work closely with offsite events team to ensure all event More ❯

it's an exciting time to join AccountsIQ. With a strong focus on growth and expansion, we're poised to elevate both the AccountsIQ product and the level of service we provide to our customers. We're looking for passionate, talented individuals to join our Account Management team to maximise revenue and deliver exceptional service to our customers More ❯

the satisfaction of our customers. This is an exciting opportunity for an exceptional, experienced Senior Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Perform work on multiple projects within the budgeted cost … projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/ More ❯

resolution, as well as drafting letters of claim. Key Responsibilities Proactively adjusting Cyber claims within a set claims authority level, including more complex claims. Ensuring and delivering excellent claims service to all customers, by effectively driving claims through to resolution. Developing an understanding of the Cyber underwriting and claims portfolio. Instructing and proactively overseeing Lawyers, Adjusters and experts from …/overseeing your team's relationship, with key external customers i.e. key brokers, external vendors, etc... Assisting the Claims Manager with the oversight of delegated claims authority holders ("DCAs"), service providers, or outsource partners. Key Requirements Cyber Claims handling experience is preferred, but not essential. Candidates with other claims or legal backgrounds will also be considered. Law Degree is More ❯

About the Company: We're representing a well-established cleaning services provider delivering high-quality commercial and industrial cleaning solutions nationwide. With a strong reputation for reliability and exceptional service, the company is now looking for a driven Business Development Manager to help expand its client base and strengthen its presence in the market. Role Overview: As a Business … Development Manager , you'll be responsible for identifying new business opportunities, building strong relationships with prospective clients, and securing profitable cleaning service contracts. This role is ideal for someone with a proven track record in B2B sales-preferably in facilities management, soft services, or cleaning sectors-who thrives on hitting targets and driving growth. Key Responsibilities: Proactively identify and … targets. Prepare and deliver tailored proposals, bids, and presentations to prospective clients. Negotiate contracts and ensure smooth handover to operational teams. Build long-term client relationships and provide exceptional customer service. Conduct market research to identify trends, competitors, and new growth areas. Work closely with senior management to develop and execute the business growth strategy. Skills & Experience: Proven experience More ❯

a nutshell, your responsibilities will include:- Acting as the first point of contact for B2B clients over the phone/email (handling 25-30 daily queries)- Offering an exceptional service to all customers, exceeding CS KPI's- Assisting Marketing/Administration teams to keep artists updated on industry and platform changes (primarily through social channels)- Helping to train new … the company's tech platform - General administrative dutiesIn order to be considered for this position, it is ESSENTIAL that you have the following:- Minimum 2 years' experience in handling customer queries (over the phone/email)- Experience in handling difficult queries/situations- Articulate telephone manner- Educated to degree level (or equivalent)- Interest in Film & TV- Fun, sociable personality … hoc training (very infrequently - 3/4 times a year maximum))- Fantastic working hours - Monday - Friday: 9.00am - 6.00pm- 25 days annual leave (+ Bank Holidays) - rising to 30 with service- Private Medical Insurance- Progression opportunities!Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience! Learn More ❯

CCTV & IT Data Systems Maintenance Support Engineer. Our client are one of the largest UK based Network Installation companies who have grown year on year through providing a quality service to their customers whilst working across multiple sectors for Retail, Commercial and Industrial locations for installing, Network installations, CCTV & Fire Alarm, Digital Surveillance, Hardware Deployment and Wireless Networks. Salary … Epos, CCTV Cabling Support & Maintenance Engineers to ideally have the following experience. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data Systems Must be customer facing and able to speak with all levels of customers Experience with data cabling installations desirable Experience with CCTV systems Experience with Access Control installation Hold a valid Full More ❯

CCTV & IT Data Systems Maintenance Support Engineer. Our client are one of the largest UK based Network Installation companies who have grown year on year through providing a quality service to their customers whilst working across multiple sectors for Retail, Commercial and Industrial locations for installing, Network installations, CCTV & Fire Alarm, Digital Surveillance, Hardware Deployment and Wireless Networks. Salary … Epos, CCTV Cabling Support & Maintenance Engineers to ideally have the following experience. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data Systems Must be customer facing and able to speak with all levels of customers Experience with data cabling installations desirable Experience with CCTV systems Experience with Access Control installation Hold a valid Full More ❯

CCTV & IT Data Systems Maintenance Support Engineer. Our client are one of the largest UK based Network Installation companies who have grown year on year through providing a quality service to their customers whilst working across multiple sectors for Retail, Commercial and Industrial locations for installing, Network installations, CCTV & Fire Alarm, Digital Surveillance, Hardware Deployment and Wireless Networks. Salary … Epos, CCTV Cabling Support & Maintenance Engineers to ideally have the following experience. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data Systems Must be customer facing and able to speak with all levels of customers Experience with data cabling installations desirable Experience with CCTV systems Experience with Access Control installation Hold a valid Full More ❯