376 to 400 of 1,419 Customer Service Jobs in London

You will need to login before you can apply for a job. Senior Leader, Customer Solutions Management, AGS UKI CSM Team Sector: Customer Services Role: Senior Executive Contract Type: Permanent Hours: Full Time DESCRIPTION AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize … modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers … including sales, solution architecture, enterprise support, product development, professional services, and partners. As a leader, you and your team will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish More ❯

PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge … PLC, HMI, SCADA, PME, and network systems. Develop and deliver training sessions for client staff on PMS systems. Maintain strong client relationships through excellent customer service. Document all service activities, including installation, maintenance, and troubleshooting reports for PLC, HMI, SCADA, PME, and network systems. Prepare and submit detailed … service reports and feedback to the CPS & PMS team. Technical Support and Troubleshooting: Provide on-site technical support to clients, addressing any issues with PMS, including PLC, HMI, SCADA, PME, and network systems. Troubleshoot hardware and software problems in a timely manner. Liaise with internal & external technical support teams More ❯

Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education … on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support … experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their More ❯

you will: -Coordinate day to day transportation operations to ensure all shipments are being managed in the most efficient way with the highest quality service to the customer -Collaborate with carriers (Logistics Service Providers) and internal customers -Analyze data from numerous databases (using Excel and/or … based tools, spreadsheets and ability to navigate and interpret data PREFERRED QUALIFICATIONS - Qualification in logistics, supply chain, operations or related field - Experience in transportation, customer service, and/or distribution environments - Demonstrated experience with air, sea and road freight - Experience using data to drive root cause elimination and More ❯

industry and post-production workflows. 1+ years of Digital Cinema account management experience. Ability to engage with and support clients directly to meet and service requests as required. Passionate about customer experience and customer service excellence. A positive attitude when experiencing obstacles and enthusiastic to get More ❯

GAR (Global Accounts Receivable) is seeking a proactive, customer-focused, and detail-oriented Portal Invoicing Analyst. The primary responsibility will be managing AWS customer invoice uploads (Global Scope) and onboarding customers on third-party portals. The individual should be responsible for resolving receivables-related queries from Amazon customers. … to ensure timely invoice uploads. Key Job Responsibilities Understand the Accounts Receivable process. Support the Portal Invoicing leader in onboarding customers and uploading AWS customer invoices on third-party portals. Follow up with the AWS AR collection team via SIM tickets, emails, and phone calls to ensure Purchase Order … updates on a daily master file post-invoice upload to ensure aging is current. Collaborate with stakeholders such as Billing, Finance, Legal, Tax, and Customer Service to resolve customer disputes and queries, and to maintain good client relationships internally and externally. Monitor high-risk accounts and escalate More ❯

As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and … blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI/ML, and excellent communication and problem-solving abilities to … assist customers with their cloud solutions. Core Focus: Google Cloud Platform (GCP) Expertise Cloud-Native Proficiency: Kubernetes, containers, and serverless architectures. GCP Service Mastery: Deep knowledge of core GCP services (Compute Engine, Storage, SQL, BigQuery, etc.), with a strong emphasis on Vertex AI and other AI/ML offerings. More ❯

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

that are easy to adopt and use. Amazon Connect is a cloud-based contact center platform enabling businesses to deliver engaging, dynamic, and personal customer service experiences. Built on ten years of development, it leverages AI and the AWS ecosystem, including Amazon Lex, Polly, Lambda, S3, and Kinesis … to provide a seamless, extensible customer experience. This technology is transforming customer interactions and service delivery. We are seeking a passionate Network Development Engineer to innovate and develop the telecom infrastructure essential to modern cloud contact centers. This role involves designing, owning, and delivering scalable, resilient systems … with a strong customer focus. The ideal candidate is a Telecom/VoIP Engineer with deep expertise in SIP, networking, and Linux/UNIX systems, capable of working on our internally developed SIP-based call center platform. You will join a diverse team of engineers working to improve our More ❯

technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application … of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and … VPN/NAT/GRE) Knowledge of Cloud infrastructure- ability to effectively deploy and manage cloud environments and integrate technologies that are part of customer stacks, to accurately replicate and resolve customer issues Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, operating system structure and behavior Strong More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

Service & Maintenance Engineer – London (M25 & Surrounding) – £44,000 - £48,000 Per Annum (OTE £55k+) Package Overview: Basic Salary: £44,000 - £48,000 per annum (Negotiable based on experience) + Overtime (OTE £55k+) Full-Time, Permanent Position Location: Field-based, covering London (primarily within the M25) and occasional travel across … the UK & Europe Company Overview – Service & Maintenance Engineer (CCTV, Access Control & Intruder Systems) Our client are an independent, privately-owned company with over 25 years of experience in the design, installation, maintenance, and support of high-level security systems including IP CCTV, Access Control, and Intruder Alarms. We act … Control Systems: Gallagher, Avigilon, Paxton, Maxxess IP CCTV Systems: Avigilon, Milestone, Hanwha, IDIS Intruder Systems: Texecom, Galaxy IP Networks and Configuration Effective communication and customer service skills Ability to work independently and as part of a team Full UK driving licence (Essential) Benefits of this Position: Competitive basic More ❯

Platform. This role is responsible for generating pipeline, leading presales, and growing our UK&I business and partnerships. It requires cross-industry collaboration, understanding customer requirements, and designing innovative Microsoft Dynamics and Power Platform solutions. The ideal candidate will have experience in a similar role, with extensive expertise in … in business development, pre-sales, solution architecture, or consulting within Microsoft Business Applications. Exceptional stakeholder management and communication skills. Deep knowledge of Microsoft Dynamics (Customer Service, Sales, Customer Insights), Power Platform, and Copilot. Existing network with Microsoft and enterprise clients. Proven leadership in managing pre-sales teams More ❯

Role - Customer Support Specialist Location - London Salary - £23k - £25k As part of our clients Customer Support team you will help them continue to deliver industry-leading customer service by supporting their UK and international travel agency/tour operator customers by phone, email and remote access. … Key Responsibilities: To provide outstanding customer service. Own and manage support cases throughout their lifecycle within the company, working closely with different teams to ensure customers receive a timely response to their queries. Provide 1 st line technical and functional support to users of Dolphin Dynamic's range of … and log bugs in Team Foundation Server (TFS). The person will be expected to gain a good understanding of SQL databases, Citrix networking, customer product installations and Crystal reports to resolve issues. Role Challenges: Managing your own workload against customer and internal SLA's. Maintaining a high More ❯

gather requirements, understand their business needs, and deliver solutions that provide measurable business value. Essential Skills & Experience : Strong experience with Microsoft Dynamics 365 (Sales, Customer Service, Field Service, etc.). Proficiency in C# and JavaScript, with experience in developing custom workflows, plugins, and integrations within Dynamics 365. More ❯

Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client is looking for somebody … who can provide 1st and 2nd line technical support in a fast-paced environment, with a focus on excellent customer service. Responsibilities: Troubleshooting IT issues and requests at 1st/2nd line level Providing support on mobile phones and laptops Using Active Directory for managing permissions Troubleshooting on AV … Teams, Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency More ❯

critically and offer tailored solutions to improve sales processes and outcomes. Responsibilities: Handle complex inbound and outbound sales inquiries. Evaluate and process high-value customer orders. Maintain detailed customer records. Identify and qualify high-potential sales leads. Record and analyze sales activities. Prepare and present sophisticated sales quotes … and proposals. Resolve complex customer issues. Coordinate with other departments for large orders. Support strategic sales initiatives and projects. Mentor junior associates and provide guidance. Skills: Customer Service Orientation: Handle intricate customer needs. Targeted Sales Techniques: Tailored strategies for specific scenarios. Communication Skills: High-level communication … We are committed to helping professionals solve complex problems with evolving digital solutions and services, supported by a 188-year legacy and a global customer base. Our talent acquisition team is dedicated to understanding what motivates you and sharing how Wolters Kluwer can support your goals. Rasi Fawaz shares More ❯

JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone … email and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will be … shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude to More ❯

An excellent opportunity for a Service Engineer with experience on Canon photocopiers looking to join an expanding company who are well known to look after their staff. Do you have experience servicing and repairing Canon photocopiers? Would you like to join a rapidly expanding company? This leading company specialise … and a brand new office they are now going through a period of expansion. Due to this they are now looking for a Field Service Engineer to join their expert team. In this role you will be tasked with the service, maintenance and repair of printers and copiers … on customer sites around London and the Home Counties (mainly Kent, Surrey etc.). The business pride themselves on their exceptional customer service, so you will be expected to uphold their high standards and provide an excellent service when on site. This role would therefore suit More ❯

An excellent opportunity for a Service Engineer with experience on Canon photocopiers looking to join an expanding company who are well known to look after their staff. Do you have experience servicing and repairing Canon photocopiers? Would you like to join a rapidly expanding company? This leading company specialise … and a brand new office they are now going through a period of expansion. Due to this they are now looking for a Field Service Engineer to join their expert team. In this role you will be tasked with the service, maintenance and repair of printers and copiers … on customer sites around London and the Home Counties (mainly Kent, Surrey etc.). The business pride themselves on their exceptional customer service, so you will be expected to uphold their high standards and provide an excellent service when on site. This role would therefore suit More ❯

education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. … Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all More ❯

be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead … and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the … this role must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act More ❯

be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead … and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the … this role must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act More ❯

be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead … and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the … this role must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act More ❯