Contact Centre CX Transformation Consultant
- Hiring Organisation
- Capgemini
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
Industry Experience Cross-sector experience including Financial Services, Manufacturing, Media & Entertainment, Retail, and Technology Experience handling various Contact Centre processes including inbound, outbound, sales & marketing campaigns, employee queries, and customer support desks Experience working in integrated Contact Centre environments across: Delivery & Service Management Workforce Management (WFM) Learning Reporting & Analytics Quality ...