176 to 200 of 518 Customer Service Jobs in the North of England

of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time … service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice - Develop, implement … or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience - Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams - Inspire front line teams to go beyond the standard "call of duty" to find creative solutions More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud , Celebrus … within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27 days holiday + bank More ❯

VIOP systems, VPNs and network security Firewall/Network installations and fault finding (Sophos, Cisco) Microsoft SharePoint and Teams migrations Knowledge of Cyber Security best practices Dealing with customers - customer service skills Active directory Fault tolerant networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build … and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including Servers, Networking devices and Firewalls Provide Level 2 problem escalation, support and troubleshooting within company SLAs Backfill to Level 1 support when needed Create More ❯

VIOP systems, VPNs and network security Firewall/Network installations and fault finding (Sophos, Cisco) Microsoft SharePoint and Teams migrations Knowledge of Cyber Security best practices Dealing with customers - customer service skills Active directory Fault tolerant networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build … and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including Servers, Networking devices and Firewalls Provide Level 2 problem escalation, support and troubleshooting within company SLAs Backfill to Level 1 support when needed Create More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

IT Senior Analyst - 2nd line support to join our Digital team.You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders. This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach. … What will you be doing? Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting. Fulfil service requests escalated from first line that require in-person execution. Manage escalated issues end-to-end, ensuring clear stakeholder communication. Collaborate with 1st and 3rd line teams on complex problems and incidents. Identify and implement … process improvements and automation opportunities. Perform regular maintenance to ensure maximum uptime of assets and a 'compliant' estate. Support the Service Desk Manager in delivering IT projects and rollouts. Build, maintain and grow strong relationships with key stakeholders across all sites. Contribute to IT security, compliance, audits, and documentation. Participate in on-call support rotations for any after-hours More ❯

Job Title: 2nd Line IT Support Engineer Location: Huddersfield Salary:£28,000 - £35,000 Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients … or Network Engineer (AZ-700) Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA) Experience with tools such as HaloPSA, N-Central, Intune, Power BI What You'll Need: Strong customer service mindset A passion for learning and continuous improvement A proactive, detail-oriented approach UK driving licence and access to a vehicle (essential for site visits) If you More ❯

talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to … Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices Supporting new customers with providing systems training and setting up of key business software reports Seeking out additional opportunities for customer upsell and cross-sell into … the wider Radius Group Working cross-departmentally to solve challenges with the customer at the heart of everything you do Updating business systems and CRM Qualifications Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce Able More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … leadership abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices More ❯

Implementation of new technology platforms using Microsoft Technologies Effective and proactive communication with the business and IT Teams Ensure training and supporting documentation is in place for handover to Service Operations Required to work out of hours as and when a project requires (not on a regular basis) The Person Previous Wintel engineering roles Cloud (Azure and/or … to ensure planned, routine and responsive work are completed within deadlines. Enthusiastic "can do" attitude Accuracy & Attention to detail Professional, well presented Establishes effective working relationships at all levels Customer focused approach Good awareness of own strengths, weaknesses, and future aspirations Problem solving skills Self-starter The Opportunity Shawbrook is a new type of specialist financial services company, combining … the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without More ❯

a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key … support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues … for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and patience. Excellent written and verbal communication skills. Ability to work effectively under pressure, responding to critical situations promptly. Strong More ❯

digital and printed formats. The role aims to improve and enhance systems and processes, utilizing new technologies to provide best-in-class information for customers and support wider ICT Service Delivery. Role: Information Systems Manager Location: Newcastle upon Tyne (Hybrid) Key Responsibilities: Lead and manage the Information Systems, Print, and Distribution teams. Support, manage, and maintain transport information systems … in digital and printed formats. Enhance systems and processes to leverage new technologies for improved customer information. Collaborate with ICT Service Delivery to ensure alignment with broader organizational goals. Drive innovation and continuous improvement in information management and distribution. Requirements: Proven experience in managing information systems and teams Strong leadership and management skills with the ability to motivate … and develop teams. Expertise in implementing and optimizing systems to deliver high-quality customer information. Knowledge of emerging technologies and their application in information management. Excellent communication and stakeholder management skills. Benefits: Competitive salary and excellent benefits package. Opportunity to lead and innovate within a dynamic and essential service environment. Career development and progression opportunities. Work within a More ❯

Cybersecurity . The ideal candidate will combine deep technical expertise with a passion for problem-solving and helping others grow. Key Responsibilities Deliver high-quality technical support via phone, service desk, chat, or in-person interactions. Troubleshoot and resolve issues across: Windows OS & applications Networking (Cisco/Meraki/Fortinet) – TCP/IP, DNS, DHCP, VPN Microsoft Azure & Intune … and data protection standards. Participate in an on-call rota for out-of-hours support (including weekends on rotation). Ensure SLA compliance , driving timely resolution of incidents and service requests. Required Skills & Qualifications Proven experience in technical support/Infrastructure duties (multi-site or enterprise preferred). Strong expertise in: Windows OS & desktop environments Cisco & Meraki networking Fortinet … firewalls Excellent troubleshooting and problem-solving abilities. Strong customer service mindset with clear communication skills. A collaborative approach , with the ability to mentor and guide others. Positive attitude and a drive for continuous improvement. Preferred Qualifications IT certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator, ITIL). Experience with ITSM tools (ServiceNow, Freshservice, Jira Service Desk). More ❯

The Role: Customer Support Advisor Are you passionate about education and skilled at building strong relationships? As a Customer Support Advisor, you’ll support schools in using the educational programme effectively, train staff, monitor progress, and highlight impact. If you’re proactive, tech-savvy, and thrive on helping others succeed, this role is for you. Join the UK … the UK’s sole provider of an award-winning online educational programme that improves outcomes for schools, educators and young learners. As part of their expansion, they're recruiting Customer Support Advisor, to join their dynamic team! Key Responsibilities: Promoting interactions with teachers and senior leaders in schools that lead to schools using the programme to its full potential … to offer other solutions the company has to offer. Create reports for senior leaders that demonstrate the impact the software is having on students. Key Criteria: Excellent communication and customer service skills. Great IT skills and knowledge of necessary software applications, including Microsoft Word, Excel, PowerPoint, and other statistical analysis software. A creative mind and a willingness to More ❯

DoE Location: Liverpool Requirements: Driving Licence & MSP Experience A fantastic opportunity has arisen for an experienced 2nd Line Support Engineer to join a fast-growing, Liverpool-based Managed Service Provider. This role is ideal for a technically strong, service-driven individual who thrives in a fast-paced environment and is looking to progress within a growing business. The … clients. Assist with the implementation of new client solutions. Visit client sites as needed to provide support. Maintain and improve technical documentation and internal processes. Champion high standards of customer service and technical delivery. Key skills & Experience: Proven experience in a 2nd Line Support role. Background working in an MSP environment. Strong communication and client-facing skills. A More ❯

mobility-we want to hear from you! Requirements We know you will have a wide skill set, but to thrive in this role we think you will need: - Excellent customer-facing/customer service skills. - Linux System Administration. - A thorough understanding and commercial experience of AWS cloud technologies, e.g., EC2, ECS, Route53, S3, EFS. - Scripting languages (at … EC2, S3, RDS, and ECS. -Exposure to databases such as MySQL, MariaDB, or Cassandra. -Understanding of monitoring tools (New Relic, CloudWatch, Nagios). -Awareness of ITIL frameworks and structured service operations. -NISC2 or similar security qualifications or knowledge Why should you join us? Brand new collaborative, open-concept office for those days when you want to work collaboratively in More ❯

Tier 2 Customer Support Specialist Permanent £28,000-£30,000 Newcastle Upon Tyne Hybrid Working We’re looking for a Tier 2 Customer Support Specialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues. This isn’t just a … day. What We’re Looking For You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is: Customer-focused , with excellent communication skills A problem solver who likes seeing an issue through to the end A team player with a flexible and can-do attitude Comfortable working … in a fast-paced, collaborative environment Ideally, you’ll have: A proven track record of working in a customer service/support environment Experience working with ASP.NET and C# Good understanding of SQL databases A technical qualification (HND or Degree level preferred) Confidence dealing with customers on the phone, via email, and in meetings Due to the volume More ❯

user support for all system users and requires both technical and business knowledge. The role is part of the Commercial Operations Team which ensures that the Labcorp Biopharma Laboratory Service (BLS) Sales, Proposals and Contracts teams can leverage new and existing technologies to meet the commercial needs of our clients. A unique opportunity to combine your interest in sales … Active Directory and Internet Information Server (IIS) Strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization Effective communication skills to help internally "sell" and "service" the user group, including training requirements and system benefits About you: To be successful for this position you must have the following criteria: Excellent customer service skills More ❯

Windows Server and Office 365 environments. Managing Active Directory tasks, including user and group administration. Working with VMware and other virtualisation technologies. Diagnosing and troubleshooting network issues. Delivering exceptional customer service while managing support tickets. Skills & Experience Required: 3+ years of experience in a similar IT Support role, ideally within an MSP environment. Strong knowledge of Windows Server … Office 365, and Active Directory. Experience with VMware and networking concepts. Excellent communication skills and a customer-focused approach. A proactive attitude and willingness to learn new technologies. Full UK driving licence (preferred). What's in it for you? Competitive salary up to £32,000. Hybrid working model for work-life balance. Funded training opportunities to support professional … development. Collaborative and supportive team environment. Next Steps: Apply Now! If you're an experienced engineer with a passion for delivering great service and a strong technical background, we'd love to hear from you. Referrals: Know someone who might be interested? Earn £1,000 in retail vouchers for successful referrals. Interviews are being scheduled soon, so don't More ❯

Platform (DAP) team within the Corporate IT & Services Division. You will support a newly commissioned big data platform (Cloudera), establishing and embedding best practices. A passion for delivering excellent customer service and maintaining a secure system is essential. ONS is committed to flexible working arrangements to support work-life balance. We are open to discussing part-time, job … or flexible working options in line with our hybrid policies. The Role As an Infrastructure Engineer, you will manage third-party infrastructure services and develop architectural solutions throughout the service lifecycle. Responsibilities Lead and manage the team in building, supporting, and maintaining the Cloudera Data Platform (versions 7.2.18 or 7.3.1) according to departmental policies. Collaborate with technical architects to … operations. Provide technical leadership to ensure coherence in the application of infrastructure technologies (Cloudera Data Platform and AWS). Work under the direction of the Grade 7 Senior IT Service Manager for DAP. Potentially be seconded as a SME for the Cloudera Data Platform. Contribute to team upskilling initiatives. Person Specification Service Focus - Expert: Maintain focus on the More ❯

team's business strategies and objectives. The successful candidate will primarily be responsible for leading, coaching and developing a team of ScotiaHelps FE Advisors and ensuring best-in-class customer service and performance while keeping the Bank and our customers safe. Is this role right for you? In this role you will: Develop a team of high-performing … while working with HR and ER as required. Effectively execute and ensure operational and management routines are followed that support employee development and performance. Provide a best-in-class customer experience when dealing with business partners, customers, or team members by resolving customer matters, authorizing correspondence and understanding the customers' circumstances. Provide human, straightforward, and knowledgeable service … FE practices, policies and procedures is required. Thorough knowledge of Collections Policy & Procedures Proficiency in MOS call skill and management routines (recommended) Strong knowledge of providing client solutions including customer assistance tools Minimum of 5 years' experience in the financial services industry. Demonstrate initiative, problem-solving, and decision-making within scope of responsibilities. Excellent time management, record keeping and More ❯

per year & excellent Sodexo benefits Blue light card Job Introduction As a Deputy Hotel Services Manager based at Wythenshawe Hospital , you are a passionate leader, driving excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience.Your role is pivotal in ensuring that the standard of food and domestic cleaning services achieves patient and … environment for everyone. In this exciting role, your focus will be on assisting with the provision of Food and Domestic Services throughout Wythenshawe Hospital. Emphasis will be based on service delivery and quality of patient satisfaction at ward level.To achieve this, you will build and maintain a strong working relationship with our client and their operational teams throughout the … belong in a team where you can act with purpose and thrive in your own way. What You'll Do: To ensure the delivery of a best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining Services Ensure compliance with all Company and Trust policies and procedures, proactively addressing any issues to More ❯

We are seeking a motivated and enthusiastic Technical Sales Apprentice to join our growing sales team. This apprenticeship offers a unique opportunity to develop both technical product knowledge and customer-facing sales skills in a dynamic and supportive environment. You’ll work closely with experienced sales professionals, technical teams, and customers to understand their needs and offer tailored solutions. … people to solve problems and drive business growth. What you will do in your working day: Learn and understand the company’s products/services and how they meet customer needs Assist in identifying and qualifying sales leads Support the preparation of proposals, quotes, and technical documentation Communicate with customers via phone, email, and in person to understand requirements … Attend client meetings (with supervision) to support sales activities Update and manage customer information in CRM systems Collaborate with technical teams to ensure accurate and feasible solutions are proposed Stay updated on industry trends, competitor offerings, and new technologies Training Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products More ❯