51 to 75 of 86 SLA Jobs in Scotland

media types (disks, solid state disks, flash cards etc). The Rack Decom Manager will be responsible for ensuring that all operational processes and SLA's are met and must guide and mentor the team to ensure all work is carried out safely and securely. Key job responsibilities Daily duties More ❯

Our client is seeking an experienced Field Engineer to join their Scottish team of engineers based around Edinburgh, Scotland. Main Responsibilities SLA-driven EPOS and IT support for hospitality, retail, and healthcare outlets. Diagnosis and rectification of EPoS, networking, and network devices. Project work including AV, digital signage, and customer More ❯

e.g., Power BI or NAV Built customer-facing portals using Microsoft Power Pages or similar tools Configured automation in Dynamics 365 for tasks like SLA compliance tracking or case management Transitioned business processes from Excel-based systems to Dynamics 365 Conducted end-to-end testing of a Dynamics 365 solution More ❯

07.00am - 15.30pm, 08.00am - 16.30pm, 10.30am - 19.00pm Key Responsibilities: Manage and support colleagues on the helpdesk to achieve set daily targets. Proactively monitor KPI and SLA performance within the team, identify, challenge, and resolve issues, and report on focus areas to account and senior support managers. Manage jeopardy of reactive tasks More ❯

be crucial in ensuring the seamless operation of our data centre services. Your responsibilities will include responding to customers within agreed service level agreements (SLA) and delivering intelligent remote hands support for both customers and internal teams. You will deploy customer solutions according to plans from provisioning and project teams More ❯

and monitoring of sub-contractors works whilst they are on site undertaking maintenance. Ensure an awareness and compliance to the contractual KPI's/SLA's. To attend site in response to breakdowns or failures of the equipment outside of normal working hours (call outs). Take part in the More ❯

Responsible for ensuring that the End User Computing team and associated 3rd parties are meeting and exceeding the expectations in regards to performance against SLA’s and KPI’s. Responsible for continuous review of the EUC service offerings, seeking to improve and increase user satisfaction and deliver an excellent user More ❯

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends and More ❯

fluctuate dependent on the number of incoming cases. Communicate with the customer in a warm, friendly and professional manner. Monitor the queue and the SLA response times taking cases before the SLA expires. Manage cases within your queue and update at the end of each week, with a maximum of More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration … OT services including testing and invocation. • Budgetary delivery of agreed services against budget. Dimensions • Delivery of agreed SLAs across appropriate suppliers. • Compliance with enduring SLA management framework. • Management of support functions for the SPR Office OT Services and the support handover of new OT projects into enduring production support. • Capable More ❯

involvement in the continued development of new and established procedures. Service delivery – working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends and More ❯

Triage and action appropriate requests for service, following ITIL agreed processes and procedures Prompt allocation of incidents to the appropriate resolver groups within agreed SLA timeframes Identification and classification within ITSM for all incident and request types Accurate and efficient tracking of incidents until resolution, working and collaborating with all … and personnel queries remotely via email and phone, or internally at the office Prioritising tickets and escalating priority issues to relevant stakeholders within agreed SLA timeframes Coordination of major incident bridge calls between relevant stakeholders and undertaking relevant actionable ITSM updates Maintaining coherence to SLA with all relevant resolver groups More ❯

build sustainable competitive advantages. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to ensure SLA compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also oversee … able to work both on-site with customers and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA commitments Participate in Service Review Meetings organized by SDMs when required Perform Duty Manager duties and act as Incident Manager for P1 incidents Manage RCAs More ❯

strong Customer relationship as well as an effective internal network to ensure customer retention. Ensure the follow up on agreed and committed Customer Service Level Agreement Objectives and provide Customer guidance in Worldline's Problem to resolution processes. Your day-to-day responsibilities include Service Level Management Ensure High quality … Services. Contractual SLA, Service Level Objective (SLO) expertise. Monthly internal dashboard reporting (SLA/SLO Fulfilment). Continuous Monitoring SLA/SLO performance and compliance. Provide detailed SLO reporting to customer as part of SLA, on demand, or via standard push reporting. Quality and Continuous. Improvement Coordinate and report to More ❯

and problem resolution, and drive continuous improvement. They also play a key role in contract retention and value realisation. The role ensures customer satisfaction, SLA adherence, and alignment between service operations and business needs. Responsibilities Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. Lead … Head of Service Delivery to support strategic decision-making and continuous improvement initiatives. Provision of monthly performance reports, detailing Mitel’s performance within the SLA Work closely with Commercial, Account Management, and Renewals Teams to ensure that renewals are not only secured but also profitable. Actively monitor and manage contract More ❯

locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. … the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done More ❯

locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. … the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done More ❯

We're currently looking for a Service Operations Analyst to join the team. This role is a 24/7 operational position, requiring shift work, including nights, with a pattern of 4 days on and 4 days off. Responsibilities Monitoring More ❯

IT applications. Weekly stock checks. Key Driver Responsibilities Effective Technology Allocate IT helpdesk tickets to the appropriate member of the IT dept within department SLA's. Resolve 1st Line support tickets within department SLA's. Reliable Technology Ensure new employees have appropriate software accounts set up and provided to line More ❯

safeguards or affecting our risk appetite. Ensure CDD onboarding processes are delivered consistently, efficiently and effectively, in compliance with regulatory requirements, internal policies and SLA’s. Oversee and manage onboarding escalations and complex cases to ensure appropriate decisions are made while maintaining a high-quality client experience. Lead the multi … Financial Crime, specifically in CDD onboarding, with strong working knowledge of financial crime risks and controls. Experience managing operational delivery teams, including resource planning, SLA management, and performance tracking. Proven ability to improve processes and implement systems that balance efficiency, compliance, and customer satisfaction. Experience working with cross-functional teams More ❯

safeguards or affecting our risk appetite. Ensure CDD onboarding processes are delivered consistently, efficiently and effectively, in compliance with regulatory requirements, internal policies and SLA’s. Oversee and manage onboarding escalations and complex cases to ensure appropriate decisions are made while maintaining a high-quality client experience. Lead the multi … Financial Crime, specifically in CDD onboarding, with strong working knowledge of financial crime risks and controls. Experience managing operational delivery teams, including resource planning, SLA management, and performance tracking. Proven ability to improve processes and implement systems that balance efficiency, compliance, and customer satisfaction. Experience working with cross-functional teams More ❯

specifically wmr.sales@lseg.com and benchmarks@lseg.com to respond effectively to customer inquiries via phone and email within agreed 2 – 4 hour Service Level Agreement (SLA) Support Sales and Account Teams globally to ensure correct licensing put in place Monitor all new client onboarding to ensure delivery set up is completed More ❯

fluctuate dependent on the number of incoming cases. Communicate with the customer in a warm, friendly and professional manner. Monitor the queue and the SLA response times taking cases before the SLA expires. Manage cases within your queue and update at the end of each week, with a maximum of More ❯