1,401 to 1,425 of 4,097 Customer Service Jobs in the UK

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to … resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess … including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified More ❯

to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to … resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess … including Exchange and Defender Working knowledge of networking components and SAN technologies Excellent communication and relationship-building abilities Problem-solving aptitude with systematic approach Customer service orientation with professional demeanor Desirable Certifications Microsoft 365 Administrator certifications Azure Solutions Architect Expert VMware Certified Professional CCNA/CCNP Veeam certified More ❯

will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly … our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all … providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents. Obtain and maintain certification as a Knowledge-Centered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices. Identify, document More ❯

ROLE : Photocopier Field Service Engineer LOCATION : Lancashire Are you a forward-thinking field service engineer with either a print/MFD or break-fix background (ATM/EPOS/IT Hardware) and seeking a new challenge? Join a company that is ahead of the curve in IT solutions … Day-to-Day Responsibilities: Service, repair, and maintenance of MFDs Achieve high first-time fix rates for calls Deliver exceptional customer service and product training Manage vehicle stock Cover the areas of Lancashire Requirements: We are looking for experienced photocopier or break-fix service engineers living … within the specified areas who can offer: Strong customer-facing skills and experience Theoretical and practical knowledge of industry best practices Ability to communicate effectively at all levels Proven technical experience in electro-mechanical systems Excellent IT knowledge, including networking What We Offer: £28,500 + bonus (Monday to More ❯

At Amazon, we strive to be Earth's most customer centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complemented by our brand new service, which works … directly with independent contractors - called delivery partners - to make deliveries to our customers. With this new last mile delivery service (Amazon Flex), individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that … capabilities across key segments of IN Transportation. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed program manager. We are seeking a Sr. Program Manager in India to help establish Amazon Transportation's last mile delivery as the preferred More ❯

Store, London White City Hours: 40 Hours Pay: £40,000 - £43,000 DOE Bonus: 20% potential Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you … crucial role in achieving the PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products. Core Responsibilities: Health & Safety: Always … ensure the safety and well-being of our customers and team members. Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction. Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals. More ❯

the recruitment if a Demand Management Analyst , for one of our clients in the Irlam area. You will take full ownership of a key customer account, with primary responsibility for forecasting both manufactured and purchased goods. This will involve analyzing historical sales data, identifying seasonal trends, and incorporating promotional … in this role requires a collaborative mindset and the confidence to work directly with customers, as well as cross-functionally across internal teams. Use customer EPOS and shipment history to produce accurate sales forecasts and plan these in SAP. Work collaboratively with the customer to agree promotional forecasts … and challenge these where necessary. Run regular meetings with the customer and share updates on service level, supply risks and discuss any proposed changes to the forecasts. Maximise customer service level by troubleshooting supply issues and working with other departments to find solutions Lead a weekly More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an … efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an … efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least More ❯

Support Engineering (DSE), part of the Device Services and Security (DS2) organization, provides support for Amazon Devices Business. DSE offers support services such as customer ticket troubleshooting, debugging, escalations handling, and tooling automation to enhance customer support experiences. Key job responsibilities This position requires the ability to quickly … level engineering support, including troubleshooting and debugging for issues reported on Fire TV, Kindle Tablets, E-Reader, Echo devices, and related platform services. Coordinating customer notifications, workflows, and follow-ups to meet service level agreements. Defining and validating supportability metrics for existing and new Amazon Device product lines … support issues. Collaborating with global engineering teams to manage support issues and improve knowledge bases. A day in the life You will interact with Customer Service, Development, and Product teams to improve customer experience, support specific devices, handle high-severity incident calls, understand device architecture, review complex More ❯

care. Role Summary The Business Development Director will spearhead the divisional growth initiatives. A Leadership role responsible for planning and executing strategies that increase customer base and drive business growth. Deliver in-year revenue, Total Contract Value targets and exit pipeline requirements as agreed with the Divisional Managing Director … Division and ensure there is a "one team" approach to Business Development between the Division and Growth. Understand Maximus capabilities and assess them against customer requirements/needs, identifying gaps and implementing strategies to address these. Contribute as a senior member of the Business Development & Division Management Teams in … Work closely with the Marketing and Solutions team to evolve core propositions to meet the specific needs of the differing accounts/opportunities. Employ customer knowledge, market information, competitive intelligence, solution and commercial skills to develop winning customer proposals. Ensure robust Capture plans are in place for all More ❯

week About the Role: We are seeking a dedicated and knowledgeable Second Line Applications Support Technician to join our team. This role ensures exceptional customer service in all Service Desk interactions while maintaining operational excellence. You will provide advanced application support, troubleshooting, and maintenance of our core … Experience Understanding of SQL and databases. Excellent troubleshooting skills with a strong analytical mindset. Strong verbal and written communication skills with a professional and customer-focused approach. Ability to manage multiple tasks efficiently while maintaining attention to detail. Self-motivated with a proactive approach to problem-solving and process More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We … email. Main Duties Log support tickets Ordering parts Arrange site visits for engineers to attend Assign engineers to tickets Arrange delivery of parts to customer sites Follow up on support Tickets to ensure they are completed and closed Skills and Experience Ability to work in a fast-paced environment More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer … remote deployment and asset management toolsets Support and maintain telephony systems and other corporate IT services used by the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are … up to date Perform support tasks to relevant SLAs and KPIs Participate actively in the successful delivery of projects and initiatives for EUC and Service Desk teams Maintain a focus on security and data governance while performing day to day duties Work towards own and team goals, remain flexible More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer … remote deployment and asset management toolsets Support and maintain telephony systems and other corporate IT services used by the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are … up to date Perform support tasks to relevant SLAs and KPIs Participate actively in the successful delivery of projects and initiatives for EUC and Service Desk teams Maintain a focus on security and data governance while performing day to day duties Work towards own and team goals, remain flexible More ❯

Location: Blackburn Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key Responsibilities … Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer's process and procedures. Positively promote the IT Team to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to … share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business More ❯

provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go … manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on … the shift to ensure all Customer expectations are achieved. Key responsibilities Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods. Ensure all activities are undertaken in line with company policies in safe and proactive manner Managing costs and performance of the More ❯

provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go … manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on … the shift to ensure all Customer expectations are achieved. Key responsibilities Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods. Ensure all activities are undertaken in line with company policies in safe and proactive manner Managing costs and performance of the More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM … within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of More ❯

who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right. THE GIG Is providing great customer support your thing? Do you have a head for problem solving and an eye for detail? If so, our IT Technical Engineer role could … looking for a forward thinking, dynamic, hardworking individual to join our Technical Services team. You will be responsible for providing a professional, high-quality service whilst supporting 2nd Line queries via the Tech Bar. As you will be our 2nd Line support, you will need to have excellent customer service skills as you will be the face of IT and for some users, the first time they would have spoken to IT at Dr. Martens. The role involves answering, logging, triaging and effectively resolving tickets where possible or escalating to the relevant team where necessary. Whilst also More ❯

Exciting Opportunity for a Managed Print Field Service Engineer ! (Location London/Kent) Are you an experienced engineer with a passion for customer service and a knack for troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA - a leader … in Workplace Technology Services, where your expertise will make a real impact! We are seeking a talented Field Service Engineer for the London/Kent region to join our team. About Us FUTERA is a dynamic and agile workplace technology services company. We deliver comprehensive hardware, software & managed services … Work with the latest innovations in Managed Print and I.T. Services. Employee Owned – As one of only a handful of Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we believe in sharing success with those who create it. Empowered Culture : A supportive, agile, and collaborative environment where More ❯

Exciting Opportunity for a Managed Print Field Service Engineer ! (Location London/Kent) Are you an experienced engineer with a passion for customer service and a knack for troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA - a leader … in Workplace Technology Services, where your expertise will make a real impact! We are seeking a talented Field Service Engineer for the London/Kent region to join our team. About Us FUTERA is a dynamic and agile workplace technology services company. We deliver comprehensive hardware, software & managed services … Work with the latest innovations in Managed Print and I.T. Services. Employee Owned – As one of only a handful of Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we believe in sharing success with those who create it. Empowered Culture : A supportive, agile, and collaborative environment where More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of … fire alarms • Fire alarm installation and service experience • Excellent customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. … wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company More ❯