Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Traveltechessentialist
providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver … driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. More ❯
directly if you have any questions about this open job position Previous experience within a regulated environment desirable but not essential Experience resolving problems sitting with the user Strong Customer-centric levels of service. Comfortable in a number of deskside technologies. Due to the varied nature of the role, it may be subject to enhanced referencing or vetting As … committed support team, you will work directly onsite to provide dedicated support services for Lab-based IT within our client's pharmaceutical facilities. You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically … pragmatically and principally, with a strong sense of customerservice - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. Your role is a varied, and will typically include the following: Participation in the On-Call Support Break/Fix activities IMACD IT Asset Management Be part of us More ❯
As an Account Executive you will be responsible for initiating, developing, and growing new customer accounts within your assigned territory. Your territory will be focused on law firms defined by geographical location and other criteria. You will be responsible for managing an end-to-end sales cycle with opportunities in your territory - prospecting and identifying new opportunities, managing a … consultative sales process, and working with other members of the Opus 2 team to develop lasting relationships with each new customer in your territory. Opus 2 is very much focused on strong customer relationships and adding value through our great customerservice and best-in-class technology solutions. What you'll be doing: Be a member … solutions effectively to prospective and existing customers. Be responsible for achieving defined sales targets and quota on a monthly, quarterly, and annual basis in assigned territory. Strategically grow a customer base through prospecting and qualifying target prospective customers and developing a strong advisory relationship throughout the sales process. Create and maintain an accurate sales pipeline in the Opus More ❯
Develop processes for escalation to Tier 2 and Tier 3 support teams Act as an escalation point for critical incidents or if difficult or controversial calls are received Ensure service levels are achieved in line with customer expectation and published SLAs Review performance reports and make service improvement recommendations Ability to identify and organize tickets as well … as monitor and respond quickly and effectively Other Job Functions Monitor Service Desk for tickets assigned to the queue Maintain Knowledge Base Inform Leadership of recurring Incidents Track user account creation, changes, and deletions Evaluate network systems and act as a liaison between customers and technical escalation teams Contribute to company vision and direction by helping improve technical practices … skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customerservice is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts More ❯
Develop processes for escalation to Tier 2 and Tier 3 support teams · Act as an escalation point for critical incidents or if difficult or controversial calls are received · Ensure service levels are achieved in line with customer expectation and published SLAs · Review performance reports and make service improvement recommendations · Ability to identify and organize tickets as well … as monitor and respond quickly and effectively Other Job Functions · Monitor Service Desk for tickets assigned to the queue · Maintain Knowledge Base · Inform Leadership of recurring Incidents · Track user account creation, changes, and deletions · Evaluate network systems and act as a liaison between customers and technical escalation teams · Contribute to company vision and direction by helping improve technical practices … skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customerservice is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts More ❯
functionality of the multiple network layers that underpin the planning, maintenance, and development of Essex's highways infrastructure. This role is central to the delivery of a first-class service to customers and the achievement of Essex Highways' strategic goals. You will support the delivery of planned works and services, and contribute to continuous improvements that align with the … Essex Highways contract. You'll be responsible for managing key highway network data, providing analysis and insights to support asset management, and driving improvements to ensure data accuracy and service excellence. The Role Manage and maintain highway network layers within asset management systems, ensuring data accuracy and accessibility across service areas. Provide training and expert guidance to internal … and external stakeholders. Uphold data entry standards and actively promote the importance of data accuracy. Support timely and professional responses to queries and complaints, contributing to team performance and service targets. Develop and improve systems for capturing and analysing management information to identify key areas for further investigation. About You Educated to A-Level standard (or equivalent) with GCSE More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Mapped Recruitment Ltd
in the UK, US and EMEA) reporting directly to the Creative Director of the company. E-commerce Optimisation: Lead and enhance the e-commerce platform to ensure a seamless customer journey and maximise online conversion rates. Trading Strategy: Oversee digital performance with a strong grip on sales, merchandising, and site-wide trading to drive revenue growth. Product Listings & Promotions … track traffic, sales, and behaviour to refine trading decisions and improve performance. Cross-functional Collaboration: Work closely with design, content, tech, and logistics teams to ensure consistency across all customer touchpoints. Customer Growth & Retention: Implement acquisition, retention, and loyalty strategies to build a strong and engaged customer base. Market & Competitor Analysis: Monitor industry trends and competitor activities … emerging opportunities and stay ahead in the market. Budget & ROI Management: Work in conjunction with our head of marketing on managing budgets effectively, track performance metrics for maximum impact. Customer Experience Enhancement: Partner with customerservice and improve UX to the end-to-end online shopping experience, as well as increased AOV, and items per basket. Traffic More ❯
Dudley, Old Hill, West Midlands (County), United Kingdom
Interaction Recruitment
Develop processes for escalation to Tier 2 and Tier 3 support teams · Act as an escalation point for critical incidents or if difficult or controversial calls are received · Ensure service levels are achieved in line with customer expectation and published SLAs · Review performance reports and make service improvement recommendations · Ability to identify and organize tickets as well … as monitor and respond quickly and effectively Other Job Functions · Monitor Service Desk for tickets assigned to the queue · Maintain Knowledge Base · Inform Leadership of recurring Incidents · Track user account creation, changes, and deletions · Evaluate network systems and act as a liaison between customers and technical escalation teams · Contribute to company vision and direction by helping improve technical practices … skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customerservice is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts More ❯
is dedicated to enhancing convenience and fostering smarter lifestyles through their high-quality products and services. They are seeking a passionate and skilled professional to contribute significantly to their customerservice training efforts across Europe. Responsibilities: Deliver technical training to support staff across 15 subsidiaries in Europe from the UK base. Develop training modules for specific product groups … you to apply for the European Product Technical Trainer position and join a team that values leadership and innovation in the digital age. Your expertise will directly enhance the customerservice experiences across our clients vast network, making a real impact on a global scale. More ❯
HGV City Flex Do you care about the environment and enjoy being outdoors? Do you enjoy problem solving and going above and beyond to offer the best quality service every time? Do you have a passion for speaking to people? If the answer to these questions is "yes, absolutely!" then this is the role for you! Everything You Need … to Know We have a new opportunity to join Severn Trent's Waste Customer Networks team covering the Central Birmingham region . This team is responsible for the inspection, maintenance, improvements, and repair of our waste network. The HGV City Flex Operative role involves working in a two-person team. You'll be responsible for resolving various issues and … providing excellent service to our customers. You'll work within communities, addressing issues such as blocked sewers, using vacuum, jetting, and blockage clearing equipment. The role operates on a shift pattern, including weekends and evenings, on a rotating schedule. Key Responsibilities Carrying out CCTV surveys of drainage systems to maintain, diagnose, and determine solutions. Liaising with other departments including More ❯
is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customerservice centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯
effectively by positioning to C-Level Executives and following a structured sales process. You'll analyse client trends and create sales strategies to cross and upsell into your existing customer portfolio and use your developed relationships to attract new customers to Moorepay. Throughout, you'll collaborate with both Operations and Marketing to develop these strategies and to establish client … sales proposition relevant to the requirements. Key responsibilities include: Holding regular account reviews with clients to identify their requirements. Maintaining a thorough knowledge of the company's products and service offerings. Articulating solutions through demonstrations and proposals to match client requirements. Developing relationships to attract and retain clients within your portfolio. Driving revenue within your client portfolio. Forecasting revenue … support revenue growth. Represent the company in a professional manner and building excellent relationships with clients to the company's benefit. Replying to customers following requests for information and service issue resolutions. Skills & experience Proven sales professional with experience in a sales quota carrying capacity (£200k TCV per annum or more). Excellent customerservice skills that More ❯
PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. As a senior Machine Learning Engineer specialising in speech recognition, you will play a key role in shaping and implementing strategies for (synthetic or not) data generation, collection, and annotation, as well as evaluating and experimenting with various models and novel architectures. Your primary focus will be … audio as input). Responsibilities: Train models and conduct experiments to assess model performance in live deployments Generate, collect, and annotate contact center data from sources such as real customer calls, chats, online open datasets, and synthetic data. Develop strategies to achieve state of the art performance on domain-specific tasks: improving perceived latency, turn taking behaviour, accuracy of More ❯
Senior Research Scientist (LLM post training) United Kingdom PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform … driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. We are looking for a Senior Research Scientist to join our world-class team and lead cutting-edge work on large language model (LLM) post-training. This is not just about applying standard fine-tuning techniques - it's about building … annotate training data - including synthetic and real-world conversational datasets - with an eye for quality and bias mitigation. Design robust evaluation metrics and benchmarks for LLM-based assistants in customerservice domains. Work closely with engineering and product teams to integrate research into production environments. Collaborate with legal and compliance teams to ensure responsible use of data and More ❯
today serves hundreds of million packages and operating in 6 countries, with the plan to very quick scale to several billion packages. This leader will drive the following key customer outcomes for Amazon Shipping: Improve Promise Eligibility Improve Label Conversion Speed improvements Reduce First Mile pickup cost Reduce missed pickups and late pickups Reduce claims This role will manage … year architectural plan and drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will seek to deeply understand and step-change improve the customer experience using data and anecdotes. You will look around corners to proactively mitigate obstacles and get ahead of industry trends. BASIC QUALIFICATIONS Bachelor's degree in Computer science or … learning, natural language processing, and related disciplines PREFERRED QUALIFICATIONS Master's degree in Computer Science or related field. Demonstrated experience leading product and development teams, with a focus on customerservice or user-facing technologies Experience in a lead role in bringing a product to market. Proven track record of taking emerging technologies from research to production-ready More ❯
Swinton, Manchester, North West Hybrid / WFH Options
Zellis
utilisation of data and CRM/database to update/record accurate details about clients and prospects. Working closely with other departments to ensure success in delivering a quality service to our clients. Skills & experience Previous sales experience, whether this is in a telephone based role or within a customerservice/retail background. Excellent customerservice skills. Experience within the sales process is beneficial. Confident, strong communicator with charisma and gravitas. Willing and capable of learning and adapting quickly. Educated to a minimum of GCSE Level - Maths & English essential. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham … and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining More ❯
Machine Learning Engineer (Mid Level - Must be UK based) United Kingdom PolyAI automates customerservice through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customerservice that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they … use our platform, driving automation of critical customerservice operations and integrating PolyAI into their daily customerservice workflows. As a Machine Learning Engineer specialising in speech recognition, you will play a key role in shaping and implementing strategies for (synthetic or not) data generation, collection, and annotation, as well as evaluating and experimenting with various … audio as input). Responsibilities: Train models and conduct experiments to assess model performance in live deployments Generate, collect, and annotate contact center data from sources such as real customer calls, chats, online open datasets, and synthetic data. Develop strategies to achieve state of the art performance on domain-specific tasks: improving perceived latency, turn taking behaviour, accuracy of More ❯
Leach Building, Whale Island, West Battery Road, Portsmouth, England
Carbon 60
day-to-day duties will include: Following all onsite security and health and safety protocols Conduct all onsite and Navy Digital Directorate mandatory training Provision of support to In-Service Capability Management: o Assisting Capability Managers with daily outputs o Collect, compile and store capability management artefacts including emails, briefing notes, documents and records/actions from meetings o … of support to the drafting of Capability Management Plans Responsible for care, operation and daily checks on company assigned vehicle in accordance with policy At all times providing excellent customerservice on client site Escalating unresolved customer issues to your Team Leader Training Your apprenticeship will run for 22 months. Within this apprenticeship you will gain a … Duration 1 Year 10 Months Positions Available 1 Closing Date Sunday, 17th August 2025 Start Date Monday, 1st September 2025 Desired Skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Analytical skills Logical Team working Qualifications English GCSE, grade 4 - 9 (Essential) Maths GCSE, grade 4 - 9 (Essential) About the Employer Carbon 60 At Impellam More ❯
long-term growth. Excellent communication skills and the confidence to sell value-driven, differentiated products are essential. Business Development Manager Job Overview Drive new business growth and manage existing customer accounts in line with budget targets and strategic objectives. Follow the approved sales process to qualify prospects, nurture leads, and identify opportunities that achieve the targeted order conversion rates. … Develop and execute detailed customer account plans to maximize profitable revenue, including stakeholder mapping and engagement from headquarters to site level. Ensure customer contact data is accurately maintained and regularly updated in the CRM system, adhering to company policies. Establish and nurture strong, lasting relationships with multiple stakeholders across the customer base. Represent and promote the company … record in new business development. Results-orientated with the ability to work to targets and deadlines. Strong communication skills; both verbal and written. A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with. Excellent self-organisation and attention to detail, to ensure accurate enquiry logging. Ability to establish More ❯
team, help uphold our behaviour and quality guidelines, and maintain a safe space for all our singles looking for love. We want to be known for prompt and exceptional customer service. Help us get there! This is an exciting opportunity to join our globally operating Community team, contributing to our overall aim of delivering exceptional customer service. You … Specialists supporting our global member base with their queries Manage the end-to-end process of picking up technical issues, escalations, triaging and troubleshooting Ensure we are delivering exceptional customerservice and resolving issues promptly Implement best practices to improve customer care efficiency and effectiveness Defining and reviewing KPIs and performance expectations of the Support team Own … the core components of our internal tool, Wali and identify opportunities to add operational and strategic value Review and monitor customer satisfaction Collate user feedback on new product and feature rollouts Collaborate with teams across the company to align and integrate customer care processes Handle production incidents affecting our members and ensure they receive the right customerMore ❯
GTM) strategies. Ensure that cross-functional teams (sales, technical, marketing, and product) are aligned with GCP-related initiatives and objectives. Facilitate internal communication and knowledge sharing to maximize cloud service offerings across BUs. Drive demand generation campaigns in collaboration with GCP and internal marketing teams. Organize and manage vendor-sponsored events, roundtables, webinars, and cloud summits to promote GCP … services and solutions. Qualifications : Strong customerservice orientation and adaptability to changing customer needs. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively in a collaborative team environment. Should have a proven track record of delivering outstanding client service throughout the sales process, ensuring satisfaction and loyalty. Should possess a More ❯
re partnering with a leading security technology provider with a strong reputation in the UK and global markets, now looking to appoint a Security Systems Engineer to focus on Service & Maintenance. As Security Systems Engineer, you'll be responsible for the service, maintenance, and fault-finding of security systems across commercial sites. The ideal candidate will be client … have the opportunity to work with a wide range of systems and be supported with continuous training and career progression options. THE SECURITY SYSTEMS ENGINEER ROLE: Carry out planned service, maintenance and reactive callouts Diagnose and resolve faults in a timely and professional manner Deliver exceptional on-site customerservice Maintain documentation and provide feedback to improve More ❯
Description DigitalGenius (DG) is a venture-backed artificial intelligence company bringing practical applications of deep learning and AI to some of the largest E-Commerce customerservice operations in the world as well as high-growth companies. We're a dedicated team of thoughtful and hard-working people committed to transforming customerservice through the application … Excellent organisation skills, working independently and ability to deliver results for deadlines A proactive, innovative, pragmatic approach to problem-solving and an ability to think critically and objectively Good customer-facing skills and ability to communicate technical concepts to technical and non-technical audiences Experience in E-Commerce space Benefits Competitive Salary Generous vacation time (25 days) Yearly "DG More ❯
within a 24/7 mission-critical environment. You'll be responsible for ensuring planned and reactive maintenance is delivered safely and in compliance with strict operational, QHSE, and customer standards, while supervising a team of shift engineers and subcontractors. Key Responsibilities: Supervise the delivery of all PPM and reactive tasks across the site Act as a High Voltage … and client-specific policies and procedures Manage scheduling for the day engineering team (holidays, absences, etc.) Deliver operational excellence across electrical and mechanical systems Control and supervise third-party service partners when required Liaise with management and escalate urgent issues promptly Maintain technical documentation including SOPs, EOPs, MOPs, and switching schedules Lead and promote a culture of safety and … Regulations Strong electrical background with good mechanical knowledge Experience managing subcontractors and permit-to-work systems Excellent knowledge of health & safety legislation and safe systems of work Strong communication, customerservice, and computer literacy skills Ability to work independently and manage workloads effectively LVAP/HVAP certified Desirable Qualifications: IOSH or NEBOSH H&S Certification First Aid training More ❯
About LRN: Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex … risk - enabling them to focus on what they do best. Position Overview: LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with … set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base. The individual in this role will have the opportunity to: Manage all commercial aspects of the relationship More ❯