applications. This is a pivotal permanent role, offering the opportunity to lead a specialist team and shape the organisation's application strategy. Working closely with the Head of IT Service Delivery and wider Digital Services leadership team, you'll drive the development and integration of applications that support core business functions across housing, care, finance, and HR. Key Responsibilities … relationships with third-party software providers, including contract negotiation and performance reviews Ensure effective change management, user training, and technical documentation Promote a culture of continuous improvement, innovation, and customerservice excellence Experience & Skills Required: Proven experience managing business applications and supporting teams in a similar environment Strong understanding of systems architecture, integrations, and data flows Experience with … desirable, especially MRI Excellent leadership, stakeholder engagement, and communication skills Knowledge of ITIL principles and change management processes Benefits: 25 days annual leave rising to 30 with length of service, plus your birthday off Enrolment into the Social Housing Pension Scheme (SHPS) Death in service cover of 3x annual salary (if in the pension scheme) Enhanced maternity, paternity More ❯
applications. This is a pivotal permanent role, offering the opportunity to lead a specialist team and shape the organisation's application strategy. Working closely with the Head of IT Service Delivery and wider Digital Services leadership team, you'll drive the development and integration of applications that support core business functions across housing, care, finance, and HR. Key Responsibilities … relationships with third-party software providers, including contract negotiation and performance reviews Ensure effective change management, user training, and technical documentation Promote a culture of continuous improvement, innovation, and customerservice excellence Experience & Skills Required: Proven experience managing business applications and supporting teams in a similar environment Strong understanding of systems architecture, integrations, and data flows Experience with … desirable, especially MRI Excellent leadership, stakeholder engagement, and communication skills Knowledge of ITIL principles and change management processes Benefits: 25 days annual leave rising to 30 with length of service, plus your birthday off Enrolment into the Social Housing Pension Scheme (SHPS) Death in service cover of 3x annual salary (if in the pension scheme) Enhanced maternity, paternity More ❯
1st/2nd Line • Strong troubleshooting skills across hardware, software, and networks. • Familiar with Windows Server, Office 365, Teams, SharePoint, and cloud services. • Excellent communication skills with a strong customer-focused approach. Is this role for you? At Meraki, we love recruitment and love words. Is this you? Rory wants: IT Support, Troubleshooting, Windows, Networks, CustomerServiceMore ❯
prevent further incidents, following the problem management process Windows OS knowledge Office 365 and Outlook knowledge Using remote troubleshooting tools Implementing and cascading new processes Responding to customers when service issues are detected Problem-solving and analytical abilities, with a keen attention to detail Logging and keeping records of customerservice issues and solutions in the helpdesk … ticket system Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution Updating self-help documents so customers and colleagues can fix problems themselves Training Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Regular meetings with your training … Qualifications included: Level 2 Functional Skills in English and Maths (if required) Level 3 Information Communications Technician Apprenticeship End Point Assessment: Work-based project and presentation Portfolio-based interview Service Desk Analyst Deskside Support Analyst Apprenticeship Standard Information communications technician (level 3) Training Provider ABINGDON AND WITNEY COLLEGE Working Week Monday to Friday – 09:00 to 16:30 Expected More ❯
Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application level and OS level, using … relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications Your Experience … and Procedures (IPSEC/SSL-VPN/NAT/GRE) Knowledge of Cloud infrastructure- ability to effectively deploy and manage cloud environments and integrate technologies that are part of customer stacks, to accurately replicate and resolve customer issues Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, operating system structure and behavior Strong consulting and project management skills More ❯
and accurate support. Monitor and analyse sales support metrics to identify areas for improvement and implement corrective actions. Ensure the timely and accurate processing of sales orders, quotes, and customer inquiries in line with SLAs. Maintain and update sales support documentation, including process manuals and training materials. Foster a positive and collaborative team environment, promoting continuous learning and development. … Liaise with other departments, such as marketing, finance, and customerservice, to ensure seamless support for sales activities. Handle escalated customer issues and provide resolution in a timely manner. Stay up-to-date with best practices to continuously improve the sales support function. Oversee, manage and approve team absences ensuring that the team's schedule is well … managed and service levels are not impacted Arrange and manage weekly team meetings, bi-weekly 121s and bi-annually PMP reviews. Providing feedback and support to help the team achieve their goals Conduct new hire interviews This role requires occasional travel within the UK to meet with key stakeholders, attend industry events, and collaborate with other CDW offices. The More ❯
Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application level and OS level, using … relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications Your Experience … and Procedures (IPSEC/SSL-VPN/NAT/GRE) Knowledge of Cloud infrastructure- ability to effectively deploy and manage cloud environments and integrate technologies that are part of customer stacks, to accurately replicate and resolve customer issues Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, operating system structure and behavior Strong consulting and project management skills More ❯
We're one of the fastest growing MSP IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Currently we number around 80 people, and we're growing fast: % in 2 years - by providing a healthy mix of business & tech consultancy, cloud and network support, centred around the Microsoft stack. … on client sites or remotely. Work with T-Tech partners and vendors to ensure that they meet T-Tech's needs, co-ordinating all activity to provide a seamless service for clients. About T-Tech T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy … and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech More ❯
Gloucester, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts … their roles effectively and efficiently. Provide 2 nd line support to stakeholders effectively and efficiently. Provide desktop on-premise support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. … understanding of the principles of cyber-security and endpoint protection An awareness and understanding of the importance of confidentiality and data protection Demonstrate an understanding of the basics of customerservice Demonstrate an understanding of the basics of the role of IT within an educational environment More ❯
fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role We are on the lookout … role in managing our group inbox, ensuring all tasks are completed and communications are addressed within the 24-hour turnaround. You will handle operational queries from key partners, ensuring service level agreements (SLAs) are met. The role also involves handling insolvency and debt management correspondence via email and post, as well as issuing weekly letters and performing default audit … communication adheres to company policies and compliance standards. • Administrative Support: Provide administrative support to the Collections & Recoveries team, assisting with tasks such as organizing documentation, preparing reports, and processing customer information. • Cross-Functional Collaboration: Work closely with internal teams (e.g. customerservice) to ensure smooth and efficient collections processes, escalating issues as necessary. • Inbound Call Collections: Handle More ❯
marketing private flight services to UHNWI (Ultra High Net Worth Individuals) and top corporate customers. This is an exciting opportunity for a professional with proven experience in a sales, customerservice or advisory role who is looking to develop a career with an organization focused on delivering exceptional customerservice targeting a very exclusive high-end More ❯
agreed KPIs (Key Performance Indicators) and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customerservice teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and KPI reporting. THE CANDIDATE: Extensive More ❯
eCommerce Systems Apply locations UK - Richmond time type Full time posted on Posted Yesterday job requisition id R90917 Technical Support Lead - eCommerce Systems Are you passionate about delivering excellent CustomerService? Do you thrive in a global, £ 100 m+ multi-platform eCommerce environment, collaborating with international teams, developers, and suppliers? About our Team The role resides within the … be part of a wider team delivering support for our integrated platform, providing Digital, Sales, Finance & Marketing solutions. Coll ab oratively, the team drives continuous operational improvements & an excellent customer experience. About the Role The Technical Support Lead for eCommerce and registration is a key role delivering this business-critical service to our customers. You will be the … custodian of Production & DR, managing the day-to-day technical service for the applications in scope, whilst ensuring service stability & capability. This hybrid role serves as a primary escalation point for Application/Technical/Functional support specialists. You will also provide senior technical assistance to Application Users, Technical Support Teams and answer questions, resolve application problems (often More ❯
Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions … using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Required skills: 2nd line support Manages own overall activities. May seek advice to make decisions on complex business issues. Mentor more junior engineers. Completes a wide variety of internal and … customer facing tasks. Configure client OS. Works on projecting the right image. Complex, bespoke client systems, e.g. Financial, telephony, networking Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customerservice aptitude Demonstrable experience and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least More ❯
of our other locations, Monday to Friday core office hours. This is a non management role, we require 2 years of experience in a similar role. This is a customerservice role for technical support. Knowledge of GDS systems is essential, ideally Sabre. There are two vacancies in this team. About CTM CTM is an award-winning provider … of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk About the Role As an Online Support Consultant, you’ll be part of our Support Services team, delivering first-line support for internal systems and third-party … GDS, CTM Approve, Hotel Booker, and Conferma—ensuring issues are resolved efficiently and clients are kept informed throughout. This hands-on role requires strong problem-solving skills and a customer-focused mindset. Skills & Experience • Excellent communication skills, both written and verbal. • Ability to adapt communication style to different audiences. • Strong decision-making and problem-solving abilities under pressure. • Experience More ❯
Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions … using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Required skills: 2nd line support Manages own overall activities. May seek advice to make decisions on complex business issues. Mentor more junior engineers. Completes a wide variety of internal and … customer facing tasks. Configure client OS. Works on projecting the right image. Complex, bespoke client systems, e.g. Financial, telephony, networking Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customerservice aptitude Demonstrable experience and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least More ❯
monitor and maintain our own IP and microwave networks. What we are looking for: Were looking for tech-curious and dynamic individuals with excellent communication and problem-solving skills. Customerservice focus is a must have as well as a methodical approach with great attention to detail. Youll also need to remain calm under pressure and have a … more senior engineers and suppliers to resolve and see issues through to completion. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure that targets for service availability are met. Ensure actions taken are logged, root causes are investigated and understood, and future requirements are captured. Ensure information is shared appropriately and customers or stakeholders are … Update and maintain technical documentation and asset information. Contribute to the development of maintenance and replacement plans, supporting recommendations with data from the helpdesk. Work in accordance with agreed service levels and department processes, policies and procedures. Qualifications and Education Requirements: High standard of education, with a minimum of NVQ Level 5 or equivalent in IT, computer science, electrical More ❯
About the Company We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks. Role Overview As a Fraud Manager, you will lead a team responsible for … aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate with Product, Engineering, CustomerService, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hanson Lee Resourcing Ltd
My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), CustomerService Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks … knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs More ❯
your efforts really matter, get in touch with Jamie Watson on (phone number removed) (9:00am-5:30pm). Benefits: Birthday day off Extra holiday benefits - increased allowance with service, plus options to buy/sell days Volunteering day - one paid day per year for charity work Wellbeing support - free mental health help and financial advice Health perks - free … and awards Retail & savings schemes - discounts and Save-As-You-Earn plan (post-probation) Social events - regular team building and gatherings The Requirements: Previous experience in B2B calling or customer-facing roles is helpful but not mandatory Excellent communication skills paired with strong phone etiquette Proficient and comfortable working with Microsoft Office and CRM systems Confident communicator with a … virtual appointments for Business Development Managers Tracking call progress and updating relevant details within the CRM system Developing a strong pipeline of upcoming opportunities across various divisions Delivering exceptional customerservice while serving as a representative of the company More ❯
your efforts really matter, get in touch with Jamie Watson on (phone number removed) (9:00am-5:30pm). Benefits: Birthday day off Extra holiday benefits - increased allowance with service, plus options to buy/sell days Volunteering day - one paid day per year for charity work Wellbeing support - free mental health help and financial advice Health perks - free … and awards Retail & savings schemes - discounts and Save-As-You-Earn plan (post-probation) Social events - regular team building and gatherings The Requirements: Previous experience in B2B calling or customer-facing roles is helpful but not mandatory Excellent communication skills paired with strong phone etiquette Proficient and comfortable working with Microsoft Office and CRM systems Confident communicator with a … virtual appointments for Business Development Managers Tracking call progress and updating relevant details within the CRM system Developing a strong pipeline of upcoming opportunities across various divisions Delivering exceptional customerservice while serving as a representative of the company More ❯
your efforts really matter, get in touch with Jamie Watson on (phone number removed) (9:00am-5:30pm). Benefits: Birthday day off Extra holiday benefits - increased allowance with service, plus options to buy/sell days Volunteering day - one paid day per year for charity work Wellbeing support - free mental health help and financial advice Health perks - free … and awards Retail & savings schemes - discounts and Save-As-You-Earn plan (post-probation) Social events - regular team building and gatherings The Requirements: Previous experience in B2B calling or customer-facing roles is helpful but not mandatory Excellent communication skills paired with strong phone etiquette Proficient and comfortable working with Microsoft Office and CRM systems Confident communicator with a … virtual appointments for Business Development Managers Tracking call progress and updating relevant details within the CRM system Developing a strong pipeline of upcoming opportunities across various divisions Delivering exceptional customerservice while serving as a representative of the company More ❯
not essential. The role includes oversight of our existing account management team and liaison with Tibidabo group functions (US sales and Marketing). Key Responsibilities Order in-take Drive customer-focused activity to increase orderbook, in line with budgets Develop and execute a comprehensive sales strategy Analyse market trends and customer needs to identify opportunities Represent the company … at events to enhance visibility Organise and attend exhibitions and demonstrations Awareness of export licence requirements Customer Relationship Management Build and maintain strong client relationships Oversee customer satisfaction and resolve issues Respond to customer and distributor enquiries Support product promotion and customerservice Manage and develop the sales team Set targets and give regular feedback … Develop revenue from product lines Research new markets and sales avenues Identify gaps for new or enhanced products Cross-Functional Collaboration Collaborate with production, supply chain, and marketing Finalise customer specifications internally Attend management meetings and contribute to KPIs Work with sales support, operations, QA, finance, and R&D Support new product development with R&D Reporting & Analytics Prepare More ❯
nik.rodway@futureelectronics.com About Future Electronics Headquartered in Montreal and operating in 150 locations in 40 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions. The company’s success is largely built upon its commitment to maintain close business partnerships with suppliers and customers, coupled with … integration of operations, sales and marketing worldwide. Future Electronics boasts the most knowledgeable sales team and provides the most advanced engineering/design capabilities and technical solutions, award-winning customerservice, best-in-class global trade compliance program, and the largest available-to-sell inventory in the world. Offering the industry’s highest level of overall service, including customer-specific programs and processes, and worldwide e-commerce support, the company’s mission is always to Delight the Customer®. On September 14th, 2023, it was announced that Future Electronics would be joining forces with WT Microelectronics to deliver long-term, sustainable value to all relevant stakeholders including customers, suppliers, employees, and shareholders through the More ❯
eager to build a long-term career - not just land another job. This is your chance to join an amazing team dedicated to delivering a seamless experience and exceptional service for our clients. Are you ready to join a team that is committed to your growth as you are? Let's make it happen! What's in it for … that benefit our clients and solve problems. Simplicity - We create user friendly systems that seamlessly integrate into everyday life, fostering a culture that values simplicity and ease of use. Customer Focussed - We are dedicated to understanding and addressing the needs of our clients, prioritising user satisfaction and building long-lasting relationships. Attention to Detail - Quality matters in every aspect … be Monday to Friday 8:00am to 5:00pm with some flexibility. Duties and responsibilities Provide a first point of contact for staff and clients, ensuring excellent levels of customerservice at all times along with a high-level customer experience Screening of correspondence to ensure contact is correctly prioritised and referred to the relevant colleague Responding More ❯
