476 to 500 of 634 ITIL Jobs in the UK

senior management level managing complex and large-scale IT projects in a heath care environment, specifically in the subject matter field. Understanding of ITIL best practice. Proven experience of staff management Experience of Budget management - large scale capital projects NHS Systems knowledge Acute and Community Health Setting Experience Previous interface ...

Operational & Governance Support Act as L2 escalation point for complex DC infrastructure issues. Support change reviews, impact assessments, and risk analysis. Ensure alignment with ITIL processes for Incident, Problem, and Change Management. Support audits and compliance assessments for data centre services. Hybrid & Cloud Alignment Support integration of on prem ...

ensuring high operational standards and customer satisfaction within a 24/7 service model. Ideal candidates should have a rich background in managed services, ITIL knowledge, and strong leadership skills. This permanent position offers competitive benefits including health insurance, holiday allowances, and clear career progression opportunities. #J-18808-Ljbffr ...

Agentic AI, Agile at Scale, DevSecOps delivery, journey‐to‐cloud, edge computing, low code/no‐code solution development, etc. Preferred but optional: ITIL foundations or higher Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. ...

limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running ...

skills within production MQ environments Experience delivering changes independently into production Familiarity with z/OS panels, ISPF and mainframe tooling Experience working within ITIL-controlled environments NICE TO HAVE Experience with MQ monitoring tools on z/OS (e.g. Omegamon) Experience within UK banking or financial services environments Experience ...

requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. ...

audits for all server, circuits, spares inventory Qualifications 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes. Experience executing detailed MOPs, technical instructions, following documentation. Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network ...

skilled in producing high quality functional specifications within cross-functional teams to build and test developments You will have gained knowledge of key ITIL processes and experience with SAP Fiori applications in Quality Management The SAP ERP CC Team: The team includes SAP functional support and subject matter experts ...

optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance xxuwjjq frameworks, reporting cycles, and senior stakeholder engagement Manage and ma... Do you have ...

SaaS, cloud, or enterprise tech environments Clear, calm communication in high-pressure scenarios Ability to manage multiple stakeholders during live incidents Nice to have: ITIL exposure, understanding of cloud platforms, or experience with tools like ServiceNow. Interested? Apply now or reach out to Som at Principle HR for a quick ...

automation (e.g. Shell, Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

delivering project plans , milestones and outcomes Reporting progress, risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews ...

Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY ...

Public Sector or BPO experience is a plus) Sound working knowledge of ISO27001/2, ISO22301, PCI-DSS v4.0, Cyber Essentials+, ITHC and GDPR (ITIL, ISO42001 and ISO31000 awareness welcomed) Self-starting, comfortable communicating compliance issues in clear actionable terms to stakeholders at every level The salary & benefits: Salary ...

directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer … Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900/ ...

colleagues excel ·Own the hands-on technical management of back office corporate IT infrastructure ·Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPI’s ·Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening … Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible. ·Mobile Device Management with ManageEngine and Microsoft Intune ·System and solution monitoring technologies ·ITIL v3/v4 practitioner ·Microsoft Teams and 8x8 configuration and infrastructure Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials ...

detail with a focus on service quality and user experience Ability to work both independently and collaboratively within a team Desirable; EDUCATION QUALIFICATIONS & TRAINING ITIL Foundation (or equivalent service management certification) Relevant certifications in Microsoft 365, Azure, or endpoint management EXPERIENCE Previous line management or mentoring experience Experience working … growing or recently transitioned IT function Experience implementing SLAs, SOPs, or structured support processes KNOWLEDGE AND SKILLS Knowledge of ITIL principles or service management frameworks Understanding of onboarding/offboarding processes and user lifecycle management Awareness of automation opportunities within IT support environments Within this position, you will mainly ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

design, implementation, monitoring and compliance with ICT Security and Governance standards (e.g. Controls Assurance, ISO27001, NIS Directive), policies, processes, best practice (e.g. ITIL) and guidance. The post holder will be responsible, through the Security & Governance Team Leader, for ensuring that the Trusts ICT Security, Governance and Continuity processes comply with ...

services are coherent, supportable, and aligned to agreed Day‑1 principles, avoiding unnecessary complexity or post‑Day‑1 dependencies. If you have experience with ITIL that would be advantageous If you have the above experience please send your CV for immediate consideration as our client are looking to hire ASAP ...

directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer … Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900/ ...

experienced IT Service Manager for our Service Management and Delivery capability. The successful candidate will bring together their full understanding and experience of the ITIL (version 4 or version 3) framework to align service delivery with customer goals, improving efficiency and customer value and delivering to contractual requirements. … procedure documentation, ensuring currency at all times Manage stakeholder communication and engagement, including with key customer suppliers Hands-on management of all core ITIL disciplines in scope of the programme Ensure effective flow of information between adjacent processes e.g. Changes to Incidents to Problems, where required Manage all key KPIs ...

compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing clear reporting Driving continuous service improvement using performance data, customer feedback, and new technologies Coordinating closely … secure environment What we’re looking for Strong background in IT Service Delivery/IT Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication ...

support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities … Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices. Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs ...