476 to 500 of 520 ITIL Jobs in the UK

Workflow automation (approvals, onboarding, ops), RPA (desktop flows if Legacy systems exist) Networking & infrastructure (LAN/WAN, Firewalls, VPNs) Virtualisation (VMware/Hyper-V) ITIL environments (change, release, configuration management) Exposure to security frameworks, risk tools, and data governance About You Strong experience in solution design and systems integration Broad … technical background across infrastructure/systems Knowledge of security protocols and ITIL environments Able to manage multiple workstreams and influence stakeholders Experience in public sector, policing, or regulated environments is highly desirable. ...

safe and trusted digital environment. Applications Support teams working with business and engineering applications, including elements of the Deltek ERP suite. Learn and apply ITIL best practices in your daily tasks. Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust. Work on software upgrades, installations … Professional Standards Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations. Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+. Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust. Training This opportunity ...

ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing … effective communication with senior management customers, managing expectation of key stakeholders Working closely with other departments including but not limited to all ITIL areas and Development to provide technical support, complete technical investigations and make ongoing improvements to processes and procedures Proactively arrange chair and minute meetings for investigations ...

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. • Ability … developing service design options and advised on time, cost, quality, and trade-offs. • Experience in designing business continuity, disaster recovery, and resilience solutions. • ITIL certified, BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration & Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. ...

other peripheral diagnostics and connectivity Desirable CompTIA A+ Hardware or equivalent. CompTIA A+ Software or equivalent. Microsoft Certified Desktop Support Technician (MCDST). ITIL Foundation qualification. Advanced European Computer Driving License or equivalent experience in supporting Microsoft Desktop applications. Knowledge of Service Level Agreements Good understanding of Performance Management principles … Able to adapt to change and keep up with new technologies using own initiative. Ability to work within Change. Experience of working within an ITIL environment. Desirable Ability to speak Welsh. Values Essential Enthusiastic and motivated Able to work under own initiative and manage time and priorities effectively. The post ...

point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from the ITIL framework, you will drive continuous improvement in ICT Service Delivery. Working closely with suppliers, partners, and internal teams, you will help maintain highly available, secure … senior technical support for complex endpoint issues, including how to manage the call life cycle through incident and problem management. Experience working in an ITIL environment and understand relating to Incident and Service Request, Problem, and Change management. Leading on ICT Service Level, Availability, Continuity, Capacity, Security, Release, and Configuration ...

Knowledge in Defence (KiD) Defence Logistics Framework (DLF) Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000) Experience working in a bid/proposal environment including understanding customer requirements and the tasks needed to demonstrate compliance, estimating costs/hours … complex and environments Adept at analysing complex situations, identifying problems, and proposing effective solutions Experience of working with MOD frameworks and organisation Desired skills ITIL Certifications Experience in Logistics Modelling activities Experience as a Control Account Manager (CAM) Project Management experience The Job Description and duties included within ...

Job Title: Delivery Manager Location: Primarily London-based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations) About the Organisation Lorien Global ...

involves working closely with business stakeholders to understand HR requirements, identify challenges, and deliver effective system solutions while supporting ongoing ADM delivery within an ITIL framework. Key Responsibilities: Lead configuration, support, and optimisation of SAP SuccessFactors Employee Central. Engage with HR stakeholders to gather requirements, analyse issues, and propose solutions. … other SuccessFactors team members. Support integrations, data replication to S/4HANA, and related SF modules where required. Ensure effective ADM delivery aligned with ITIL processes including incident, problem, and change management. Experience required: At least 10 to 15 years of strong hands on in SAP SuccessFactors Employee Central module ...

organisation and external vendors to achieve desired outcomes. Knowledge of Software Licenses: Familiarity with software license procurement and renewal processes is a big plus. ITIL Knowledge: Experience in ITIL Asset Management or a related qualification is desirable. Hardware Lifecycle Knowledge: Understanding hardware lifecycle and disposal processes will be advantageous. ...

dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. Key Skills required … Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This is a great opportunity to join ...

will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets … oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. ...

enterprise storage platforms, working with Fortinet security technologies. This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage … including firewalls and core security services. Desirable Vendor certifications such as: NetApp (e.g. NCDA, NCIE, or equivalent) Fortinet (e.g. NSE 4–7 or equivalent) ITIL Foundation certification. Security Clearance Office based, Stoke On Trent Must have security clearance or be willing to go through the process as part ...

equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience … skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring ...

assessing the current IT service landscape and rapidly defining a clear, actionable roadmap. From there, you'll lead the design and implementation of ITIL-aligned processes, helping the business move from reactive firefighting to structured, measurable service delivery. A big part of the role is rebuilding and optimising the service … What They're Looking For Proven experience transforming or rebuilding IT service management functions, particularly in complex or legacy environments Strong, practical understanding of ITIL frameworks and how to apply them in real-world scenarios Hands-on experience with JIRA Service Management (and ideally Confluence/Opsgenie) A track record ...

documentation, including service models, processes and diagrams* Establish and operate Service Transition governance in alignment with service design and project framework CORE SKILLS: Formal ITIL v3/4 qualification [Foundation Certificate] Essential experience of ITIL Service Management framework within a large-scale, global enterprise environment. Experience of managing service transitions ...

filtering, monitoring and safeguarding technologies operate effectively. Contributing to ICT projects across multiple sites and supporting colleagues with project delivery. Working in line with ITIL best practices. Essential Technical Skills Strong knowledge of Microsoft Windows PC and Server operating systems. Strong working knowledge of Active Directory and Group Policy . … software, Servers and storage. Understanding of Firewall and web-filtering technologies Experience & Qualifications NVQ in ICT or equivalent experience, plus evidence of ongoing development. ITIL Foundation qualification (or equivalent). At least 2 years' experience supporting users within an ICT support environment. Experience delivering or contributing to IT-related projects. ...

consistent working practices. Person Specification Qualifications & Training Essential Educated in Computer Science, or equivalent experience in related field. Evidence of continuing professional development. Desirable ITIL Foundation Courses. Experience Essential Experience of acting as a first line of support for data, reporting, or information queries within a busy service environment. … reports using web-based reporting services e.g. Microsoft SQL Reporting Services and Microsoft Power BI. Experience of using IT based service management skills i.e. ITIL or equivalent. Experience of working in a complex and demanding environment. Skills, Knowledge & Abilities Essential Knowledge of Business Intelligence information reporting tools i.e. Microsoft Power ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

Execute basic SQL queries for data checks and validation. Support upcoming system and process changes as part of a wider transformation initiative. Work within ITIL processes for incident, request, and change management. Liaise with internal technical teams and business users to ensure timely resolution of issues. Maintain documentation, SOPs … work with and interpret JSON files. Experience reviewing and analysing log files. Understanding of application process flows and how systems interact. Knowledge of ITIL practices (certification desirable). Strong communication skills and the ability to work with users at all levels. A proactive and curious mindset, with a willingness ...

operational teams. Manage Mainframe Automation tools, ensuring compliance with security and policies (e.g., CyberArk, ServiceNow). Handle problem escalations, including vendor support, and follow ITIL processes (Change, Incident, Root Cause Analysis). Potential 24x7x365 on-call support. Required Skills: Knowledge of Mainframe systems (OPS MVS, CA-View, CA-Deliver, REXX … . Experience with Mainframe Operations: JCL, ISPF, JES2, z/OS. Familiarity with ServiceNow, ITIL processes, and Agile concepts. Ability to handle Splunk dashboards, alerts, and basic file transfer knowledge. Desirable Skills: Experience with BMC AMI Ops Automation, BMC Control-M. Knowledge of REST APIs, SAS, and Windows servers. ...

/iPaaS (eg, Salesforce/CRM,SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance … with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (eg, file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation ...

health, effectiveness, and maturity of the SIAM capability. Ensure seamless integration of services across a multi-supplier environment. Lead the performance and maturity of ITIL-based service management practices. Support Practice Leads and SMEs while defining a clear maturity roadmap. Manage, govern and challenge Tier 1 strategic service providers. Drive … environments - this will incorporate ITSM and Service Operations expertise. Large Service Integration environments, Managed Service or outsource provider background. Strong practical knowledge of ITIL-based service management Experience managing strategic service providers and internal teams in large highly regulated enterprise environments. Familiarity with enterprise service management platforms and tooling (ServiceNow ...

Acting as a key point of escalation for automation-related issues (internal and vendor) Representing your team in technical and stakeholder meetings Working within ITIL frameworks (Change, Incident, Problem & RCA) Managing tools in line with security and compliance standards (e.g. CyberArk, ServiceNow) Supporting on-call activity where required for critical …/BMC Automation tools I-Dash/CA7 administration Exposure to REST APIs, Windows Server, SAS Familiarity with ServiceNow, Agile ways of working, ITIL processes Why this role? Work in a highly technical, enterprise-scale environment Be part of a team where your expertise directly impacts critical systems and operations ...