176 to 200 of 351 Customer Engagement Jobs in the UK excluding London

trade customers to source effectively, stock efficiently, sell profitably and service competitively We are looking for a strategic and results-oriented Commercial Success Manager to lead initiatives that strengthen engagement with our customers throughout the commercial lifecycle. In this role, you’ll work across Sales, Marketing, and Customer Success to optimize how we communicate value, accelerate lead generation … and deal volumes, with a focus on revenue growth and retention. Key Responsibilities: Design and execute commercial engagement strategies that support sales pipeline development, deal acceleration, and customer Klipboard portfolio expansion. Collaborate with Sales and Marketing to create tailored campaigns, product sales enablement materials, and messaging frameworks for key customer segments. Partner with Sales/Customer Success to identify expansion opportunities and support upsell/cross-sell efforts through targeted outreach and content. Use CRM and engagement platforms to build and automate customer journey touchpoints (email sequences, QBR content, win-back/nurture campaigns) alongside sales enablement. Build an internal engagement program for Klipboard showcasing the X-Sell portfolio to educate and More ❯

Customer Success Manager - On-Site | Evesham, Worcestershire £35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals … ll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most … from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and account More ❯

Customer Success Manager – FinTech (Implementation & Delivery Focus) Manchester | Hybrid (3-4 days onsite per week) Full-Time | £35k–£40k per annum Sector: FinTech (B2B SaaS) We’re hiring on behalf of a high-growth fintech start-up that’s transforming how lenders, brokers, and intermediaries manage loans. We’re looking for a Customer Success Manager (CSM) who thrives … implementation from start to finish, ensuring a smooth, on-time rollout and outstanding client satisfaction. Project Management: Coordinate resources, manage delivery timelines, and proactively solve issues before they escalate. Customer Engagement: Act as the go-to person for your clients. Build strong relationships, understand their business needs, and be their trusted advisor. Stakeholder Management: Align internal teams and … opportunities that genuinely benefit the customer. Process Optimisation: Suggest and implement improvements to onboarding and success workflows. What We’re Looking For: 3–5 years of experience in a customer-facing role , ideally in B2B SaaS with a strong focus on project delivery and implementation . A self-starter who can independently manage complex projects and build rapport with More ❯

new tools and services to support business growth. Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. About Tripadvisor Tripadvisor, the world's largest travel site , is on a mission to enable travelers to unleash … the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. What you'll do: As a Technical Customer Service Advisor at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be …/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. Your key responsibilities will include: Handle English & Italian emails, calls, or chats according to company policy. Troubleshooting incoming issues, identifying root causes, and finding a path to resolution. More ❯

Customer Experience Advisor needed for a fast-growing business in Tunbridge Wells. The Customer Experience team provides full support to selected customers and ‘manage' all areas of the customer's account. I am looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting customers. This role will … be to provide comprehensive support and exceptional service levels to enrich customer journey. Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities: Monitoring Service Tickets from start to completion. Reviewing and validation of service job sheets for … accuracy. Validating Service Reports (Job sheets) from 3rd Party Suppliers. Validating Warranty Status on service tickets. Closing Service Tickets. Raising customer invoices for service tickets. Liaising with customers – Purchase Order requirements Liaising with internal technical support to validate product usage. Liaise with 3rd party suppliers regarding service levels. Escalations to 3rd party suppliers. Service Ticket queries and follow through More ❯

At Sycurio, we're redefining secure, seamless payment experiences for contact centres around the world. As Director of Customer Delivery , you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition to … a modern, enterprise-grade B2B SaaS platform. Key Responsibilities: Define and execute a world-class global customer delivery strategy that's scalable, efficient, and customer-obsessed. Lead and inspire the Customer Enablement, Telephony Integration, and Professional Services teams-empowering them to deliver excellence at every touchpoint. Act as a player-coach, directly managing strategic customer engagements … metrics to continuously improve. Be the go-to leader for cross-functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision. Champion the voice of the customer and partner within the CPTO org, ensuring their needs are central to our roadmap and delivery operations. Lead change initiatives that streamline systems, optimize talent, and elevate the end More ❯

looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of … teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics Apply tools like Databricks, ArcGIS, SQL, and Python to build models, test hypotheses, and … scale geospatial insight Integrate datasets like HST (High Street Trading), customer segmentation, and footfall into spatial analysis workflows Conduct segmentation and clustering work to highlight geographical patterns Stakeholder Engagement & Storytelling Build dashboards and data visualisations that clearly communicate insights Collaborate with non-technical stakeholders to translate complex spatial data into business recommendations Present analysis at senior levels and More ❯

looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of … teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics Apply tools like Databricks, ArcGIS, SQL, and Python to build models, test hypotheses, and … scale geospatial insight Integrate datasets like HST (High Street Trading), customer segmentation, and footfall into spatial analysis workflows Conduct segmentation and clustering work to highlight geographical patterns Stakeholder Engagement & Storytelling Build dashboards and data visualisations that clearly communicate insights Collaborate with non-technical stakeholders to translate complex spatial data into business recommendations Present analysis at senior levels and More ❯

Business Analyst (Social Housing). We are seeking an experienced Contract Business Analyst with Housing Association experience to join an exciting Dynamics 365 Customer Engagement (D365 CE) implementation and transformation project. This role offers the opportunity to make a significant impact within a forward-thinking organisation while benefiting from hybrid working arrangements. Title: Business Analyst Social Housing . … experience as a Business Analyst within complex projects. Understanding of the operational side of businesses. Extensive knowledge and hands-on experience with Social Housing/Housing Associations Dynamics 365 Customer Engagement (D365 CE) experience would be a big plus. Strong understanding of technical implementations and change transformation, not only "change " at a process level but also at an More ❯

a talented Email & CRM Specialist to join their digital team. This is a fantastic opportunity for someone who thrives in a dynamic environment and has a genuine passion for customer lifecycle marketing. The successful candidate will be responsible for planning, executing, and analysing email and SMS campaigns to enhance customer engagement, drive sales, and build brand loyalty. … Responsibilities Deliver and execute end-to-end email and SMS campaigns, including template building, copywriting, asset coordination, QA, and scheduling. Manage lifecycle campaigns including acquisition, nurturing, post-purchase, re-engagement, loyalty, and transactional communications. Build segmented and personalised campaigns using behavioural data to improve engagement and commercial performance. Align campaign plans with trading priorities, forecasts, and key stakeholders … rendering across devices and platforms to ensure consistency and optimal display. Collaborate closely with design and content teams to produce high-performing creatives that adhere to best practices. Balance customer contact frequency across campaign and transactional communications to reduce churn. Create clear and insightful reporting on key campaign metrics including open and click rates, conversions, and revenue impact. Stay More ❯

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … a crucial role in building trust and driving engagement in a dynamic, creative environment. This is a fantastic opportunity to make a tangible impact, shape strategy, and push the boundaries of CRM excellence. What the Luxury Content Assistant Role Includes: • Developing and continuously optimising communication strategies by delivering valuable, personalised content, driven by user behaviour and activity data, to More ❯

and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an "expert" product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits … from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and … with the possibility of spending up to 5 days away from home each week. The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. Skills and Experience Advantagous experience of using TrakCare Excellent More ❯

About Sycurio: Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports … EMEA team. The successful candidate will be responsible for driving direct and indirect enterprise sales, with a focus on expanding our footprint and selling new products into our existing customer base. This role requires a strong understanding of enterprise sales methodologies, a proven track record of exceeding targets, and proficiency in using HubSpot CRM is a plus. The company … and exceed assigned sales targets through direct and indirect sales channels within the EMEA market Enterprise Sales: Manage and close complex enterprise sales deals, demonstrating a deep understanding of customer needs and Sycurio's solutions New Product Sales: Proactively identify opportunities to introduce new Sycurio products and services to existing customers and new logo, maximizing account penetration and revenue More ❯

revenue targets for all SaaS training products. Participate in, and lead, weekly SaaS program meetings to ensure deliverables are met to ensure sustained growth. Lead targeted initiatives that enhance customer acquisition and retention, leveraging market segmentation and competitive analysis to refine go-to-market strategies. Sales & Tender Management: Oversee the SaaS sales cycle, from lead generation to deal closure … ensuring consistent achievement (and surpassing) of sales targets. Lead high-value deal negotiations and close complex sales cycles, ensuring long-term, profitable customer relationships. Successfully deliver key performance indicators (KPIs) such as lead conversion, pipeline velocity, revenue per customer, and market penetration. Lead the preparation, submission, and management of competitive bids and tenders for government and regulator contracts … reports on industry performance to support targeted sales and business development opportunities. Develop and implement training analytics frameworks and dashboards that measure key performance indicators (KPIs) for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline/performance. Use data-driven insights to inform product enhancements, sales strategies, and marketing campaigns. Use market segmentation More ❯

for you? Salary : £50,000 - £60,000 Location : Fully remote – work from anywhere in the UK Project Delivery : Take ownership of SharePoint and M365 product implementations for external clients Customer Engagement : Work closely with stakeholders to understand their goals and deliver real-world solutions Microsoft Partner : Join a consultancy that’s focused, well respected, and built around Microsoft … the most out of SharePoint Supporting documentation, configuration, and post-implementation handover to customers What you’ll bring to the table: Proven experience working with SharePoint Online in a customer-facing or consultancy role Strong knowledge of document management, records retention, and Microsoft 365 configuration Excellent communication skills, confident with both technical teams and business users Organised and proactive … able to manage multiple customer implementations at once Bonus points for experience with Power Automate, Teams, or wider Microsoft 365 tools Even more bonus points if you’ve worked with a Microsoft Partner or delivered product-based solutions before This isn’t a reactive support job or a hands-off architecture role, it’s hands-on, customer-focused More ❯

deliver within challenging timeframes. What will be your responsibilities: Market Strategy Leadership: Define and execute the market entry strategy for TEKEVER platforms in designated regions, focusing on market analysis, customer engagement, and sales strategy. Customer Relationship Development: Build strong, trusted relationships with key defence stakeholders to identify and develop opportunities. Sales Pipeline Management: Oversee and manage the … wider TEKEVER teams to ensure alignment in delivering market strategies and capabilities. Tender Management: Lead the development and submission of tender responses in the region, ensuring successful outcomes. Industry Engagement: Attend relevant conferences, exhibitions, and events to support business development and identify new opportunities for collaboration. Profile and requirements: An undergraduate degree in a STEM subject Proven experience in More ❯

About the Company Our clients are leading technical service and aftermarket support partners for top technology brands. We offer a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Our expertise spans across various technologies such as printers, customer engagement technology, handheld … mechanical equipment within the Print on Demand industry, including photocopiers, colour laser/inkjet printers, production printers, and digital presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon). Excellent customer service and communication skills, along with a willingness to learn new and emerging technologies, are essential. Key Responsibilities Repairs: Office printers and photocopiers Installation and Maintenance: Production printers Additional … Xerox, Sharp, Canon) Background in the office equipment industry Strong technical skills in electronics and mechanics Proficiency in IT, including networking devices and setting up scanning functions First-class customer service with previous customer-facing experience Education and Experience Good standard of secondary education Proficiency in Microsoft Word and Excel Certification in Mechanical and Electrical/Electronics Ideally More ❯

subject or relevant industry experience UK resident with a valid driving licence (own transport beneficial) Why Join Us? Full training provided, making it ideal for engineers moving into a customer-facing role Competitive salary and benefits based on experience A varied role combining technical problem-solving, customer engagement, and business development Opportunity to work with cutting-edge More ❯

of Project Managers to support their clients in the public sector. Route 101 works with top-tier partners like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections. If you're looking to grow your career in a supportive, innovative, and dynamic environment, this is the place for you! The role: In this role, you will … to drive success in an Agile/Scrum environment. Responsibilities include: Manage specific projects or workstreams within large-scale programmes, ensuring timely delivery to contracted terms Project planning Stakeholder Engagement Risk and issue management Governance and reporting What will help you be successful in this role: Proven Project Management experience, ideally within technology delivery. MS Project Experience is a … must Monday.com experience would be useful Proven ability to lead project teams, suppliers, and subcontractors. Ability to manage relationships with internal and customer stakeholders across all teams. Strong analytical and critical thinking skills with a client-focused approach. The salary and benefits: The salary on offer for this role is between £50,000-£60,000 per annum with a More ❯

leaders Provide timely, hands-on support to community leaders — building trusted relationships Help deliver standout community moments at Tableau and Salesforce events across EMEA What you’ll bring: Marketing, customer engagement, or campaign experience Excellent written and verbal communication skills Passion for working with communities and driving engagement Familiarity with EMEA markets and cultural nuances Analytical mindset More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

is shaping the future of pension technology. As a Software Developer, you will be given full reigns to Define, build, and deploy new products and features for their expanding customer base. You will also, drive technological advancements with DevOps tools such as Chef, Vagrant, Kubernetes, Terraform, Packer, and Docker. About You: Experienced Java developer with a passion for Agile … eager to mentor and develop others. Proactive and inquisitive, ready to challenge the norm and improve our processes. Comfortable working with specialists across UX design, product development, testing, and customer engagement. What do you get in return? Dynamic Environment: Work on meaningful projects in a collaborative and supportive workspace that promotes flexible working. Career Growth: They offer stability, support … learning subscriptions, monthly down-tools day, and communities of practice. Inclusive Atmosphere: they value diversity and inclusivity, and actively promote a workplace where everyone feels welcome and valued. Social Engagement: Join in their regular social events, including bake-offs, office parties, sporting events, and more! Ready to build something amazing with them? Apply now and become a part of More ❯

is shaping the future of pension technology. As a Software Developer, you will be given full reigns to Define, build, and deploy new products and features for their expanding customer base. You will also, drive technological advancements with DevOps tools such as Chef, Vagrant, Kubernetes, Terraform, Packer, and Docker. About You: Experienced Java developer with a passion for Agile … eager to mentor and develop others. Proactive and inquisitive, ready to challenge the norm and improve our processes. Comfortable working with specialists across UX design, product development, testing, and customer engagement. What do you get in return? Dynamic Environment: Work on meaningful projects in a collaborative and supportive workspace that promotes flexible working. Career Growth: They offer stability, support … learning subscriptions, monthly down-tools day, and communities of practice. Inclusive Atmosphere: they value diversity and inclusivity, and actively promote a workplace where everyone feels welcome and valued. Social Engagement: Join in their regular social events, including bake-offs, office parties, sporting events, and more! Ready to build something amazing with them? Apply now and become a part of More ❯

industry trends and market changes Work alongside experienced sales professionals to maximize growth Master the art of cross-selling, upselling, and white-spacing Gain firsthand experience in sales strategy, customer engagement, and territory management Training Your Training Plan: Pre-planned timetable Many of our apprentices go on to become lead sellers and managers, leading teams and projects with … Duration 2 Years Positions Available 8 Closing Date Wednesday, 30th July 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Team working Creative Initiative Patience Qualifications English GCSE, grade Grade 5 or above (Essential) Maths GCSE, grade Grade 5 or More ❯

not-for-profit organisation. As part of their continued transformation, they're hiring a CRM Product Owner to drive internal product solutions that streamline global sales, marketing, onboarding, and customer engagement with schools. The role: You'll take ownership of CRM-based digital tools used by internal teams, manage the full product lifecycle, and collaborate with 15+ departments … the world. The skills and experience we are looking for: Hands-on experience using CRM as the core product platform (essential) Confident communicator with internal stakeholders across sales, marketing, customer success, and operations Experience in internal business operations and process improvement Proven background in product delivery - from discovery to release Familiarity with Agile ways of working and product backlog More ❯