201 to 225 of 512 Customer Engagement Jobs in the UK excluding London

across pricing, product and market performance Connect data from multiple systems (CRM, finance systems, web analytics, etc.) to create a single source of truth Analyse deal value, product performance, customer behaviour and digital/content trends Support budgeting, forecasting and wider commercial planning Build automated reporting and enable self-serve analytics across the business Example Projects: Migrating legacy reports … into a modern BI platform and improving reporting structures Analysing financial, customer and digital data to inform commercial strategy for new product or venue launches Implementing forecasting and predictive analytics within dashboards Supporting CRM and commercial system integrations and helping drive adoption across global teams Creating reporting frameworks from scratch to track market trends, revenue performance and customer engagement What You'll Need: 3-5 years' experience in analytics or commercial insights Strong SQL skills; Python experience desirable Experience building dashboards in Power BI, Tableau or similar, with end-to-end ownership Strong understanding of relational data structures and data modelling Confident communicator able to translate data into commercial action for non-technical stakeholders Proactive, curious More ❯

this critical CRM platform transformation. Working closely with internal Developers, Business Analysts, and Team Leaders, you'll drive high-paced development, modernise the user experience, and embed a refreshed customer engagement model.You'll play a key role in shaping the platform's strategic direction-defining its purpose, aligning development with organisational priorities, and ensuring it meets the evolving … What you'll need to succeed Proven experience in project management, ideally within digital transformation and CRM projects Strong understanding of the software development lifecycle Experience working with internal customer groups and facilitating user engagement Excellent communication, stakeholder management, and problem-solving skills Ability to lead change, embed innovation, and manage competing priorities Familiarity with Office 365, SharePoint More ❯

this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From … planning and stakeholder coordination through to implementation and ongoing optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer … ensuring they are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act More ❯

role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. … From planning and stakeholder coordination through to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align … with customer goals, ensuring they are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of … intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do … Azure, or Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications Background in Presales, Solutions Consulting, or Technical Architecture. Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of … intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do … Azure, or Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications Background in Presales, Solutions Consulting, or Technical Architecture. Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of … intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What You’ll Do … Azure, or Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics and reporting tools. 🎓 Preferred Experience & Certifications Background in Presales, Solutions Consulting, or Technical Architecture. Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys More ❯

Role: Technical Solutions Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions? We're looking for a Technical Solutions Consultant to join a … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations. What You'll … Do * Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs.* Translate findings into solution outlines, recommendations, and proposals.* Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews.* Document customer environments, update reports, and share insights with colleagues.* Stay up to date with emerging technologies and pursue More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

CE | Contract | Outside IR35 | 6 Months | Hybrid – London Access WeDo is working on behalf of a key client to appoint an experienced Project Manager to lead a Dynamics 365 Customer Engagement (CE) migration and implementation programme, working closely with teams across F&O. This is an excellent opportunity to join a major transformation initiative, driving delivery and ensuring … successful migration from D365 CE 2016 to the latest platform version. You’ll oversee planning, governance, and stakeholder engagement while managing cross-functional delivery teams and external partners. Key Responsibilities Lead the end-to-end Dynamics 365 CE migration and implementation integrating to F&O. Define and manage project scope, timelines, budgets, and deliverables. Collaborate with business stakeholders, solution More ❯

Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer's digital lives. The Senior Associate, Digital Product Management, will be responsible for driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs. … The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly among banking customers. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to … ll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base. The successful candidate will be responsible for: Driving growth in engagement of our core web and mobile experiences through defining best-in-class digital capabilities Playing a critical role in defining, developing and deploying new & emerging money movement features, particularly More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high … point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C … client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and … implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact finding More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

sales data to pinpoint trends and areas for enhancement, leading to an increase in conversion rates. - Collaborate with marketing and sales departments to align on campaign objectives and optimise customer outreach. - Utilize CRM software to track customer interactions, ensuring precise data entry and follow-up procedures. - Craft call scripts and objection handling tactics to elevate customer engagement … offering constructive feedback to uphold team morale and productivity. - Manage budget allocations for telemarketing campaigns, maximizing cost-effectiveness and ROI. - Implement quality control measures to oversee call quality and customer service standards. If you're passionate about driving sales success and leading a high-performing team, this role is perfect for you! Apply now and be part of our More ❯

deployed solutions Document technical specifications and user guides Requirements: Proven experience as a D365 Developer or Power Platform Developer In-depth knowledge of Microsoft Dynamics 365, especially Dynamics 365 Customer Engagement Strong experience with Power Platform components including Power Apps, Power Automate, Power BI, and Dataverse Experience with Azure services and solutions (Azure Functions, Logic Apps, etc.) is More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You'll be responsible for More ❯

promotion engine, secure coupon code management, loyalty and referral campaigns, and engaging onsite experiences - all designed to help e-commerce businesses influence behaviour, increase conversion, and drive long-term customer value without the headache of juggling multiple systems. The company provides equal opportunity in a zero-discrimination workplace and not just welcomes but also embraces everyone without regard to … as the figurehead of the next phase of growth - Work closely with the team on refining our positioning and storytelling in the market Commercial Growth - Oversee marketing, sales, and customer success to deliver a unified and effective GTM motion - Provide experienced leadership to the sales team to drive revenue growth, adopting a practical approach initially, with the intention of … team development, internal communications, and transparency through change - Champion a culture of performance, accountability, and continuous improvement - Ensure the culture of diversity and inclusivity continues to flourish Governance & Shareholder Engagement - Work with the Board of Directors, made up of the founders, to report performance, propose decisions, and manage risk - Be accountable for ensuring alignment with shareholder goals and legal More ❯

prioritising resources and efforts effectively. Define project objectives, milestones, and success criteria in collaboration with stakeholders. Ensure authorised projects have the appropriate resources and funding assigned to them. Stakeholder Engagement: Work closely with cross-functional teams, including Global Marketing & Sales, regulatory, IT, and external vendors. Act as the primary liaison between technical teams and business units to ensure requirements … procedures and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … Evaluate performance metrics and implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms** (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO), and personalized More ❯

experience with Retailers, ESG, ethical sourcing, and sustainability would be highly desirable Proven experience in planning and executing an annual industry event, from content curation to logistics and audience engagement A proactive approach to new ideas and campaign execution Strong interpersonal skills to work effectively with cross-functional teams and external partners Take ownership of your strategies, budget, activities … attend occasional face-to-face meetings as required What will your role as a Marketing Manager look like? Develop and implement digital marketing campaigns to increase brand awareness and customer engagement Manage and grow our online presence across LinkedIn, Twitter, in B2B media (Drapers, Retail Week, Green Retail Week), and other relevant platforms Create compelling content, including blog … Retail Supply Chain Sustainability conference attended by leading retailers and partners Establish key marketing KPI metrics and report progress against them Lead in improvements to our website to drive engagement, communication of our value proposition, knowledge sharing and qualified lead generation Manage activities against an annual budget and report on results and return on investment If you are ready More ❯

voice, wireless, and security solutions. This is a hands-on role for someone who thrives in post-sales technical delivery, enjoys leading solution design, and is passionate about driving customer success. About the Role:You'll be responsible for translating high-level designs into detailed, low-level implementations across technologies such as SD-WAN, SD-A, ISE, ACI, Webex … MS Teams, and NextGen firewalls. You'll lead technical direction, manage solution validation, and ensure seamless handover to support teams-all while keeping the customer at the heart of every decision. Key Responsibilities: Capture and translate customer requirements into detailed technical designs. Act as a single point of contact for technical delivery and solution direction. Lead validation and … integration of new and in-life services. Drive improvements in design and delivery processes. Manage customer engagement and statement of work creation. Provide technical leadership in complex bids and strategic solution design. Plan and implement customer migrations, including occasional out-of-hours work. Resolve complex service issues and lead root cause analysis. Ensure compliance with industry standards More ❯

voice, wireless, and security solutions. This is a hands-on role for someone who thrives in post-sales technical delivery, enjoys leading solution design, and is passionate about driving customer success. About the Role: You'll be responsible for translating high-level designs into detailed, low-level implementations across technologies such as SD-WAN, SD-A, ISE, ACI, Webex … MS Teams, and NextGen firewalls. You'll lead technical direction, manage solution validation, and ensure seamless handover to support teams-all while keeping the customer at the heart of every decision. Key Responsibilities: Capture and translate customer requirements into detailed technical designs. Act as a single point of contact for technical delivery and solution direction. Lead validation and … integration of new and in-life services. Drive improvements in design and delivery processes. Manage customer engagement and statement of work creation. Provide technical leadership in complex bids and strategic solution design. Plan and implement customer migrations, including occasional out-of-hours work. Resolve complex service issues and lead root cause analysis. Ensure compliance with industry standards More ❯