101 to 125 of 536 Customer Experience Jobs in the UK excluding London

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer’s real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer ...

will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep … customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career. Who We're Looking For: Previous experience ...

will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep … customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career. Who We’re Looking For: Previous experience ...

will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep … customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career. Who We're Looking For: Previous experience ...

Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … teams—ensuring we consistently deliver exceptional service, uphold SLAs, and drive continuous improvement across our fibre and connectivity portfolio. This is a high‐visibility, customer‐facing role requiring strong leadership, commercial acumen, and deep knowledge of broadband/telecoms service operations. Key Responsibilities Act as the primary service lead ...

Technical Support Engineer – Service Management We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You’ll be at the forefront of customer interaction—delivering exceptional support experiences through a combination of technical expertise, communication, and empathy. Hybrid working Inside … IR35 Experience & Technical Skills 2–4+ years of customer-facing technical support experience Strong understanding of web application architecture Experience with one or more of the following: JavaScript, HTML, CSS, XML Experience with relational databases (e.g. MySQL, MariaDB, Oracle, PostgreSQL) Ability to write or debug ...

Digital Product Owner, the role holder will provide vision and direction of product delivery, creating innovative solutions that meet the needs of the customer and wider Business stakeholders whilst delivering the Bank Digital strategy. They will translates user needs from various sources (i.e marketing & data analysis, stakeholder requirements … refines a prioritised backlog and release roadmap that represents that vision and Create, evolve and deliver new, innovative and engaging propositions that drive customer engagement, self-service behaviour and customer advocacy. The role holder will be the main customer advocate within scrum team delivery, you will drive ...

Digital Product Owner, the role holder will provide vision and direction of product delivery, creating innovative solutions that meet the needs of the customer and wider Business stakeholders whilst delivering the Bank Digital strategy. They will translates user needs from various sources (i.e marketing & data analysis, stakeholder requirements … refines a prioritised backlog and release roadmap that represents that vision and Create, evolve and deliver new, innovative and engaging propositions that drive customer engagement, self-service behaviour and customer advocacy. The role holder will be the main customer advocate within scrum team delivery, you will drive ...

plus bonus This role stands out for its strong focus on SQL driven campaign delivery within a business that genuinely values customer experience and data quality. You will sit close to live customer activity, turning campaign ideas into accurate, well structured selections that directly support commercial outcomes … across multiple product areas. The Role You will be responsible for building and delivering high quality campaign selections that support marketing and customer engagement activity. Translate campaign briefs into clear, technical selection requirements Build, automate and run customer selections using SQL Join and manipulate data from multiple sources ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * . SKILLS AND EXPERIENCE REQUIRED As a Presales Quote Specialist, you will play a critical role in enabling our sales and presales teams to move faster and more efficiently. … lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * . SKILLS AND EXPERIENCE REQUIRED As a Presales Quote Specialist, you will play a critical role in enabling our sales and presales teams to move faster and more efficiently. … lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * . SKILLS AND EXPERIENCE REQUIRED As a Presales Quote Specialist, you will play a critical role in enabling our sales and presales teams to move faster and more efficiently. … lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong ...

annum About the Client Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base. Role Overview We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses … troubleshooting issues, managing support tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required ...

annum About the Client Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base. Role Overview We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses … troubleshooting issues, managing support tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required ...

Customer Analytics Manager (Contract) £500 per day (Inside IR35) 3-month Contract London Hybrid - 2 days in the office This is a short-term contract opportunity to step into a critical gap within an established data and insights function. The assignment combines hands-on analytics with strategic insight development … shaping customer experience and go-to-market thinking during a sensitive period for the organisation. The Company They are a well-established, digitally led consumer business with a strong online and app-based customer proposition. Data and insights sit at the heart of their decision-making, supporting ...

Partner with customers to ensure adoption, success, and return on investment Identify new opportunities within accounts and expand revenue over time Collaborate with Sales, Customer Success, and Product teams to improve the customer experience Maintain accurate pipeline and account insights in CRM What You’ll bring … relationship first mindset with strong commercial instincts • Ability to balance customer success and revenue growth • Skilled at consultative conversations that uncover real business needs • Strong organizational skills and ability to manage multiple accounts and priorities • Proactive and accountable with comfort in a high growth environment • Curious and adaptable with ...

Title: Customer Loyalty Advisor Location: Edinburgh Office Working Pattern: 37.5 hours per week, Monday to Friday between 8am 8pm, and Saturdays 9am 5pm, on a rotational shift pattern Salary: £26,227.50 + commission (uncapped, £40,000 OTE) Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee … wellbeing. Sound like the kind of place you want to work? If so, read on THE TEAM Youll be joining our close-knit, energetic Customer Loyalty Team, the people who are at the heart of making sure our customers stay excited about being with GoFibre. Were a friendly, supportive ...

measurable commercial outcomes. The Company They are a technology-led business operating in the online travel and insurance space, with a strong focus on customer experience and performance-led growth. The organisation combines a mature digital product with an ambitious optimisation roadmap. Their UK-based digital team plays … ensure data quality and test validity Analyse test results and translate insights into clear recommendations Deliver measurable improvements in conversion rate and user experience Your Skills & Experience Strong experience in CRO engineering or hands-on experimentation roles Proficiency in implementing and managing tests using leading experimentation tools ...

lead the day-to-day running and continuous improvement of multiple ecommerce websites, ensuring they perform reliably, convert effectively and evolve in line with customer expectations and business goals. If you enjoy blending merchandising craft with experimentation, and you like partnering with marketing, product and operations to turn traffic … Manage external development partners and prioritise technical roadmaps Drive conversion rate and average order value through testing programmes Monitor site performance, uptime and customer experience You Will Need: Experience working in a high-growth ecommerce brand is preferred Shopify experience Proven experience managing multi-region ...

proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release … ceremonies and Theme level sprint showcases as required. Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead the Charging Customer experience landscape. Essential Skills, Knowledge and Experience Required: Customer first mindset. Good understanding of automotive industry, including competitor and market awareness. ...

Head of Digital Learning Ciphr has created a brand new opportunity, Head of Digital Learning to shape our content team and influence exceptional customer experiences. As the Head of Digital Learning, you'll lead the content team, ensuring seamless day-to-day operations always keeping our customers … heart of everything we do. You'll be the driving force behind customer onboarding, relationship management, and retention strategies while providing hands-on leadership and support to your team. Working closely with stakeholders across the wider CIPHR group, you'll use data-driven insights to optimise performance, identify growth ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound ...

national travel required) Hybrid: 3 Days in the office Contract: Permanent Department: Product About Vivedia At Vivedia, our hardware is the foundation of the customer experiences we deliver. Our AV products operate in real-world, high-reliability environments where there is no margin for failure. Hardware must work consistently … Assistant Product Manager – Hardware, you will support the Hardware Product Manager in delivering and improving Vivedia’s AV hardware products. You’ll help translate customer and operational needs into clear, actionable work, coordinate delivery across multiple teams, and ensure hardware changes are well documented, communicated, and adopted. This role ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid ...

wider organisational business plan. Conduct regular horizon scanning and playback sessions (technology, regulation, market dynamics). Define and align strategic themes (i.e. automation, customer experience, data maturity, modern workplace, or operational efficiency) that map to the business plan. Promote a digital-first way of working (agile, user-centred … service needs to define a good quality solution on time that meets all stakeholder needs and roadmap milestones Qualifications: Agile, PRINCE2, APM, Product Design, CX, Service Design or equivalent qualifications desirable HND or Degree level qualification change management experience (Prosci ADKAR awareness preferable) or equivalent in industry experience ...