101 to 125 of 867 Customer Experience Jobs in the UK excluding London

identifying new ways of working and embedding strategically critical business-initiated improvements. This includes driving the Zellis commercial performance, leading change initiatives and being accountable for maximising revenue and customer satisfaction. In this role your key responsibilities will be: Overall Lead strategic change programmes creating new service propositions, monitoring and driving commercial returns Analyse insights Analyse customer and … financial insights: review market research and data to understand customer behaviour and market trends. Be the voice of the customer: advocate for customer needs and ensure propositions are aligned with customer expectations. Keep up with customer trends and competitor activity: Staying informed about the latest developments in the market is crucial for developing leading customer propositions. Implementation Develop and implement new customer propositions - building on our leadership in Benefits, HR and Payroll. Develop the business case for major change for each improvement initiative - (expected revenue, cost, resources, delivery time frame, risks & implementation difficulty) Lead the design and implementation of new initiatives: Develop customer blue prints and experience journeys. Mobilise the organisation More ❯

have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. Role Summary : The Customer Success Manager (Buyers)role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships. You help customers maximise the value they get … from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives, building a personalised adoption plan that supports their business and increases customer advocacy. Complete the initial set up of the platform to meet the customer requirements Provide comprehensive training to the customer. Driving adoption Set up and manage supply chain campaigns to drive adoption of the platform within the Buyers supply chain. Create individual success plans support your customers' business objectives through the use of our tools. Present impactful data More ❯

we are on a mission to help organisations reimagine their digital future. As a key member of the leadership team within our Accelerator Commercial Unit , the Vice President of Customer Operations will be instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives … that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient … and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major customer issues, driving swift resolution and learning loops to improve future performance. Prioritise and champion an outstanding experience for our More ❯

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success ManagerRemote Working with Ellesmere Port, Cheshire min twice a month (ideally more)£45,454 - £60,454Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More...Hours: 37.5 hours per … week with the ability to work flexible hours between 08:00-18:00, Monday - FridayReporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and AdviceClients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More... Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support More ❯

Customer Service Advisor Technical Support Wellingborough, Hybrid £24,000 to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you! We're working with a forward-thinking client who is looking for … a Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone. Customer Service Advisor - What You ll Be Doing: Handling inbound calls from retail clients … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours: You ll work 37.5 hours per week across rotating shifts to support retailers effectively: Weeks 17: 9am 5pm (office-based) Week More ❯

the UK's most well-known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and … More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech More ❯

the UK's most well-known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People Tech space - and thrive on … building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote Working with Ellesmere Port, Cheshire min twice a month (ideally more) £45,454 - £60,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours … 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background/Skills: HR Tech, Rec Tech, SaaS, Customer More ❯

Senior Analyst (Customer Data) Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT Salary: Competitive Employment Type: Permanent Full Time (37.5 hours) It's a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we're proud to be one of the fastest-growing retailers in the UK. And … want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this role, you'll lead the analysis of customer behaviour and commercial … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role; it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years' experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

and connect to existing technical assets and very well planned architecture through an already in place teams of DevOps and software professionals. Ideally you will have over 5 years experience bringing slick and purposeful B2B dashboards and their supporting UI assets to … life and be a talented interface designer that understands that less is more for the busy corporate users your product is serving. You will love smart UX and respect CX principles with a craving to always improve your users experience. Experience 5+years experience developing front end solutions in any JavaScript-based web framework. A minimum of 2 demonstratable … work against. Comfortable working within a scrum sprint based delivery methodology, daily scrums, transparent working practices require consistent contact during the working day. Equally organised and comfortable taking a customer centric agile approach where required. Very comfortable in Jira planning and workflow. Excellent problem-solving and communication skills. A demonstratable ability to follow instruction and build solutions that meet More ❯

in the UK, US and EMEA) reporting directly to the Creative Director of the company. E-commerce Optimisation: Lead and enhance the e-commerce platform to ensure a seamless customer journey and maximise online conversion rates. Trading Strategy: Oversee digital performance with a strong grip on sales, merchandising, and site-wide trading to drive revenue growth. Product Listings & Promotions … track traffic, sales, and behaviour to refine trading decisions and improve performance. Cross-functional Collaboration: Work closely with design, content, tech, and logistics teams to ensure consistency across all customer touchpoints. Customer Growth & Retention: Implement acquisition, retention, and loyalty strategies to build a strong and engaged customer base. Market & Competitor Analysis: Monitor industry trends and competitor activities … emerging opportunities and stay ahead in the market. Budget & ROI Management: Work in conjunction with our head of marketing on managing budgets effectively, track performance metrics for maximum impact. Customer Experience Enhancement: Partner with customer service and improve UX to the end-to-end online shopping experience, as well as increased AOV, and items per basket. More ❯

Hybrid - 3 Days in Oxfordshire A rapidly scaling e-commerce and logistics company is looking for a Data Insights Analyst to help shape the future of its customer experience and commercial strategy. With sustainability and tech innovation at its core, the business operates multiple online brands and is one of the largest third-party sellers on global marketplaces. … The Role This is a high-impact, hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to … engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data pipelines and reliable tracking Present findings More ❯

Data & Analytics) Bristol Hybrid - 3 days pw onsite £60,000 to £70,000 We currently have an exciting opportunity for a Data Product Owner to join a leading and customer centric financial services company. In this role, you’ll drive the evolution and implementation of data products, ensuring high-quality, accessible, and trusted data that fuels analytics, machine learning … Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. What you'll bring... Experience as a Data Product Owner or Product Owner for data/analytics platforms. Experience managing data products or platforms, ideally customer … Power BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights.You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value More ❯

Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose Do you have experience within service operations that occur through asynchronous communication channels, such as WhatsApp and web messaging? We would love to speak with you! We have a brand new to vacancy … our structure for an Asynchronous Messaging Service Lead. This is a mid senior role working alongside our operational teams and stakeholders to continually adapt our messaging offerings based on customer feedback. The role will involve data lead decisioning on our strategy within our end to end customer journey. You will need to be a keen listener with the … ability to understand challenges and work through tangible solutions putting the customer at the heart of everything we do. Accountabilities & Responsibilities Enhance Customer Experience: Ensure that customers receive timely, accurate, and helpful responses through asynchronous channels, thereby improving overall customer satisfaction. Optimize Operations: Develop and implement strategies to streamline and improve the efficiency of asynchronous communication More ❯

As a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep product expertise, advising customers on best practices and ensuring … they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident … deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers, customer success, and sales. You adapt quickly, moving from deep technical discussions to strategic sales conversations. Additional Attributes Customer-centric mindset: You ensure customers are empowered, supported, and on More ❯

APAC 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for … about delivery operations and look around corners for ways to serve customers, we want your help. The APAC 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across APAC, as we continue to expand our operations. The successful candidate will build and maintain strong relationships with … internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The APAC 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. They should be able More ❯

role, you will be the Product Manager for Alerting and Monitoring capabilities. You will own the roadmap to redevelop these capabilities on our new platform and the strategy for customer migration and sunsetting of our existing standalone products. You will need to make important prioritization decisions to balance maintaining the existing products to meet current customer needs while … product. You will work closely with engineering, product, marketing, sales, and support teams across the globe to ensure smooth product development, go-to-market strategies, and day-to-day customer experience. Depending on experience, this role will be hired at either the Product Manager or Junior Product Manager level. Key Responsibilities Be the voice of the customer in developing products, solutions, and capabilities. Gather and interpret customer feedback to inform product decisions. Own the product roadmap and prioritise features to deliver maximum value, balancing the maintenance of existing products with the development of new capabilities. Manage the backlog by setting priorities for the development team, translating product requirements into actionable user stories and specifications. Drive More ❯

Elevation Recruitment Group are partnering with is a leading importer and distributor of a wide range of products, catering to various industries. With a strong commitment to quality and customer satisfaction, they specialise in sourcing and delivering innovative products to meet their clients' diverse needs. This role is responsible for developing and implementing an ecommerce strategy that improves customer experience, drives sales and increases conversion rates. In this leadership role, you will also be responsible for overseeing the ecommerce team, ensuring that they're working effectively and efficiently. You will be responsible for managing the existing ecommerce website but also leading the strategy to build and implement a brand new ecommerce site from concept to completion. This … new site is a part of their new B2B lead generation strategy Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operation optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and launches. Oversee PPC campaigns and SEO strategies, working More ❯

never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of the Community Delivery Manager is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We are looking for a product leader who is passionate about applying technology to solve complex customer problems and has expertise designing worldclass B2B SaaS experiences. As the Senior Product Manager you will lead product strategy & customer design to launch the Ascend Studio, an AI … first fraud and credit risk management experience. You will work in a matrixed organisation where you need to navigate across multiple product portfolios. Experience leading large-scale global software launches will be an asset. This is a hybrid London-based role reporting to the Product VP for Ascend Platform. Primary Responsibilities Lead the end-to-end Ascend Studio customer experience Develop a strategic vision for AI enabled workflow, strategy and insights across credit and identity and fraud use cases Coordinate with multiple partner product teams to guide agreement around a common backlog Collaborate with regional product leaders to ensure prioritization understanding across the global portfolio Lead client-centered research in partnership with UX and our regional product More ❯

Program Manager, Last Mile Analytics & Quality (LMAQ) Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and external customers. To be successful in this role, you need … a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced … current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things More ❯