101 to 125 of 1,286 Customer Experience Jobs in the UK excluding London

Customer Support Executive Location: Hatfield Job Type: Full-time My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the … as required, following all remote fault diagnosis options explored. Assist the credit control team by working with end users that require after-sales support but have overdue balances. Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams. Log, investigate and report on all customer … cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions. Collaborate with the Product Lab team to provide technical guidance to the Customer Support team. Obtain, develop, retain and provide company responses to customers' escalated issues. Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or More ❯

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

Are you passionate about providing exceptional customer support and eager to make a difference? Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want to … hear from you! About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency. Job: Temporary … Customer Service Specialist - using Intercom Start Date: ASAP Duration: Ongoing - possible temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based Key Responsibilities: Respond to Support Tickets: Handle inquiries via Intercom, providing clear and timely More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

highly competitive PAYE or Umbrella Day Rate is available for suitable candidates Role Profile: Be responsible for providing application, technical or scientific support to internal/external customers Handle customer enquiries from the acceptance of application product problems through to case resolution To deliver sustainable solutions for support cases Deliver customer training Provide on site support activities Key … knowledge transfer On-site service activities - troubleshooting, installations, commissioning of instruments into routine use Supporting instrument installations Configuration and commissioning of systems into routine use On site support during customer verification and go-live Handling of complaints in cooperation with RCSC and team support (including communication with customers and colleagues) Identification, reporting and resolution of common and reproducible issues … Monitoring and escalation of complaints Conducting and design of internal/external training Perform training for Roche systems with agreed concepts and documentation Maintain records of customer trainings within sites Undertake training in a standardised and consistent manner Ensure a prompt response to issues in line with superior customer experience Clear and accountable communication with customers Open More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

for someone with a commercial mindset who enjoys connecting with clients, closing deals, and providing exceptional service. You’ll be part of a business where your contribution directly impacts customer satisfaction and growth. What the role involves As the Inbound Sales and Customer Relationship Executive, you’ll manage inbound enquiries, qualify leads, convert them into new sales, and … nurture existing customer relationships to retain and grow business value. You’ll work closely with internal teams, ensuring a seamless experience for customers from initial contact to ongoing service. Key responsibilities Inbound Sales: Manage incoming sales enquiries via phone, email, and online channels Assess the suitability of enquiries and explore customer needs Recommend the right services, explain … benefits, and advise on pricing Negotiate and close deals, ensuring smooth handover to the onboarding team Maintain accurate customer records in CRM and billing systems Provide feedback on customer trends, needs, and challenges to management Customer Relationship Management: Proactively contact existing customers to support renewals and upsell opportunities Handle customer queries and complaints efficiently, maintaining strong More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as the primary product … interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent productivity and customer experience. More ❯

seeking a Messaging & Notification SME to join a leading financial services client. The successful candidate will play a key role in shaping and delivering the client's strategy for customer communications across digital channels including SMS, email, push notifications, and in-app messaging. Key Responsibilities Lead a discovery phase to develop a product strategy for customer messaging and … notifications, ensuring alignment with the client's digital journeys. Design and establish a distributed customer messaging and notification architecture to reduce fragmentation and improve customer experience across all journey touchpoints. Define a strategic, event-driven solution for coordinating communications across multiple channels, supporting diverse business domains such as retail, wealth management, corporate, and investment banking. Key Components … integrated with existing banking channels. A rules engine to enable context-aware messaging. Content management system for messaging templates. Delivery mechanisms across SMS, email, push, and in-app channels. Customer preference management aligned to regulatory requirements. Analytics and reporting to measure communications effectiveness. Essential Skills & Experience Strong experience in customer journeys and delivery mechanisms for SMS More ❯

our clients teams, including some of the UKs largest organisations, this is a key role focused on engaging IT Users - track ing , measur ing and report ing on Users experience using IT Services end-to-end, to drive continual service improvement and value of IT Services . The role will include the following areas of responsibility : XLA (Experience Level Agreements) Colleague Experience Surveys Reporting/Dashboards Manage complaints Maintain Continual Improvement Plans Attend/Lead Service Relationship Meetings The ideal candidate will have a strong technical understanding , with a proven ability to build and maintain effective relationships across a wide range of stakeholders. You will be confident and articulate, cap able of track ing performance, identifying … key trends , and communicat ing insights clearly and effectively . Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, document ing and track ing minutes and actions Measure Experience: Create and maintain Colleague Experience Surveys to build data-driven insights and drive C More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . Technology … Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best … policies Vendor & Partner Collaboration : Evaluate, select, and manage technology vendors and implementation partners to ensure alignment with architectural vision and delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. More ❯

Sales Development Representative Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Sales Development Representative to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in … scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Sales Development Representative: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying … opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Sales Development Representative: A background in technology or broadband is required Experience More ❯

Sales Development Representative Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Sales Development Representative to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in … scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Sales Development Representative: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying … opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Sales Development Representative: Must have a background in technology or broadband Experience More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data More ❯

Ireland, SAP has two offices - located in Dublin and Galway - which provide dedicated support to its customers. The office in Dublin offers service and support for SAP's large customer base, sales operations, financial shared services, as well as IT assistance. Meanwhile, the facility based in Galway provides a multilingual service and support center tailored towards midsize and multinational … enterprise sectors. Committed to delivering the highest level of customer satisfaction through SAP UK & Ireland's specialized services, the company recently announced the appointment of Ryan Poggi as Managing Director. The move is a testament to SAP's dedication to delivering an outstanding experience for its customers by giving them access to unrivaled services and solutions. … With his extensive knowledge and leadership skills, Poggi will be well-placed to ensure that SAP continues to meet its objective of providing a superior customer experience (CX). In his new position as Managing Director, Poggi will have the responsibility of spearheading the business operations at SAP UK & Ireland and executing its strategy with particular emphasis on More ❯

Drive new business growth, develop strategic partnerships, and build lasting client relationships within the IT services and digital transformation sector. Report to the Managing Director and collaborate with Marketing, Customer Experience, and Delivery teams. Create and support a unified customer journey from lead generation through to long-term client advocacy. Combine consultative selling with data-driven insight … and Market Development Develop and execute business development strategies to acquire new clients and expand market share. Identify, qualify, and engage prospective clients aligned with the company’s ideal customer profile. Conduct market research to uncover trends, competitor activity, and emerging client needs. Maintain a strong pipeline of qualified opportunities through networking, referrals, and partnerships. Consultative Selling and Solution … challenges into tailored digital transformation solutions in collaboration with internal teams. Educate prospects on the business value of modern IT solutions in an advisory, non-pushy manner. Collaboration and Customer Journey Alignment Work closely with Marketing and Customer Experience teams to ensure seamless handovers between awareness, sales, onboarding, and retention stages. Maintain shared CRM records with accurate More ❯