101 to 125 of 1,493 Customer Experience Jobs in the UK excluding London

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP … that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … WhatsApp, chat, push, social, ads, and more. About the Role We are looking for a talented and dedicated Key Account Manager to join our Customer Success team. The ideal candidate will have a proven track record in customer success and building long-lasting relationships with key clients in More ❯

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from … e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of … putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly. If you're willing to get stuck in, you'll love More ❯

We are looking for a Field Application Engineer to join our team. The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely … decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support. Duties and responsibilities Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale … with the CRFS Quality Management System Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives Ensuring Customer Training materials are updated and maintained to the required standards Ensuring Customer Training is delivered competently Ensuring the provision of first-line customer More ❯

are delighted to partner with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers worldwide. Our client has doubled their sales in two years thanks to significant digital investment. They are a highly customer … driving engagement, conversion, and sales. The Role: Manage and nurture a high-performing team with a clear vision and a "can-do" attitude. Enhance customer experience, engagement, and conversion across desktop and mobile platforms. Implement the ecommerce strategy aligned with evolving customer behaviors. Collaborate with performance marketing … colleagues to support customer acquisition through an optimal customer journey. Oversee website content structure and functionality, including UX, content, SEO, and conversion optimization. Manage relationships with third-party technology suppliers. Embed personalization and recognition features on the website to improve relevance and user outcomes. Utilize data analytics to More ❯

Application Support Request Role : Pega Lead Decisioning Architect Job Type: Permanent Location: Newbury/London Work mode : Remote/Hybrid Ready to utilize your experience as a Pega Lead Decisioning Architect? We have an exciting opportunity for you! Careers at TCS: It means more TCS is a purpose-led … Drive the design changes and technical deliveries from architect standpoint Lead and Develop Applications using Pega Ensure seamless data exchange with OSS/BSS customer profiles and real time event streams Define decisioning governance framework and ensure compliance with Pega best practices Conduct code reviews, performance tuning and optimisation … of decisioning workflows Run simulations of scenarios resulting from suggested changes to the strategy, and provide input to the customer strategy group Ensure alignment with business objectives such as reducing churn, improving customer experience and increasing ARPU Your Profile Essential skills/knowledge/experience: Experience More ❯

while caring for the planet. As we continue to grow, we’re looking for a passionate eCommerce Manager to take our online stores and customer experience to the next level. If you’re a hands-on problem solver who thrives in a fast-paced, creative environment, we’d … and Faire). Working closely with our marketing, commercial and operations teams, you’ll have the opportunity to shape our eCommerce strategy, enhance the customer journey, and drive online growth. This is a hands-on role that blends creativity with data and commercial acumen, requiring an eye for detail … delivering best-in-class digital experiences. Key Responsibilities: Shopify & Online Store Management Own and optimise the Shopify stores (D2C and B2B), ensuring an exceptional customer experience at every touchpoint. Maintain accurate and compelling product listings, ensuring descriptions, images, and metadata are up to date. Work closely with the More ❯

while caring for the planet. As we continue to grow, we’re looking for a passionate eCommerce Manager to take our online stores and customer experience to the next level. If you’re a hands-on problem solver who thrives in a fast-paced, creative environment, we’d … and Faire). Working closely with our marketing, commercial and operations teams, you’ll have the opportunity to shape our eCommerce strategy, enhance the customer journey, and drive online growth. This is a hands-on role that blends creativity with data and commercial acumen, requiring an eye for detail … delivering best-in-class digital experiences. Key Responsibilities: Shopify & Online Store Management Own and optimise the Shopify stores (D2C and B2B), ensuring an exceptional customer experience at every touchpoint. Maintain accurate and compelling product listings, ensuring descriptions, images, and metadata are up to date. Work closely with the More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will … be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT … CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … act as a mentor to the regional solution engineering organization. As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. You will have the opportunity More ❯

of unforgettable experiences. They are seeking a dynamic and innovative E-commerce Executive to join their team and help drive their digital sales and customer engagement. Role Overview: As an E-commerce Executive, you will play a pivotal role in enhancing our online presence and maximising the companies e … You will be responsible for managing and optimising our digital sales channels, developing, and executing marketing strategies, and ensuring a seamless and luxurious online experience for our customers. You will be responsible for driving the companies online offering by increasing conversions and direct bookings across the newly launched UK … team who have significant growth targets and will be a key player in achieving those targets, whilst being passionate about delivering the best online experience for their guests in a creative and data led way. Key Responsibilities: You will be responsible for proposing and implementing key merchandising activity, making More ❯

of unforgettable experiences. They are seeking a dynamic and innovative E-commerce Executive to join their team and help drive their digital sales and customer engagement. Role Overview: As an E-commerce Executive, you will play a pivotal role in enhancing our online presence and maximising the company's … You will be responsible for managing and optimising our digital sales channels, developing and executing marketing strategies, and ensuring a seamless and luxurious online experience for our customers. You will be responsible for driving the company's online offering by increasing conversions and direct bookings across the newly launched … team who have significant growth targets and will be a key player in achieving those targets, whilst being passionate about delivering the best online experience for their guests in a creative and data-led way. Key Responsibilities: You will be responsible for proposing and implementing key merchandising activity, making More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part … home based to suit the day ahead. You will work alongside an Account Manager and build up relationships to be able to manage the customer yourself. This role does offer good progression opportunities based on your performance. Please note you will be expected to travel to the London office … Your responsibilities include: Managing client retention and needs of every customer. Tracking contracts that are soon to be expired and contacting customers. Responding to customer queries and addressing sales complaints in a timely manner. Having financial awareness to deliver justified proposals. Analyzing customer feedback and developing new techniques More ❯

Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 … products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation … processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer More ❯

hands-on Product Quality & Support Strategist to help scale a cutting-edge Alerting & Incident Management Platform. This is a pivotal role focused on improving customer experience, reducing engineering disruption, and enhancing the platform’s overall product quality and technical impact. You’ll work closely with product, engineering, and … customer-facing teams to ensure reliability, usability, and long-term value of the platform. This is a unique opportunity to influence product direction from a technical, customer-centric lens without being on-call or part of a traditional support team. Enhance Customer Experience by resolving complex … product issues efficiently, collaborating with engineering and customer teams, and delivering technical insights aligned with the roadmap. Minimize Engineering Disruptions through proactive issue detection, improved documentation, and tighter roadmap alignment. Drive Product Quality by owning benchmarking efforts, monitoring key performance metrics, and influencing quality-focused improvements. Elevate Product Awareness More ❯

every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering … to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and … Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery More ❯

that is redefining how businesses and consumers connect through digital payment solutions. Their mission is to drive transformative change by creating bold, instant, and customer-centric solutions where money is always in motion. With a strong focus on innovation, customer experience, and operational excellence, they offer a … market , and bringing bold, creative ideas to life. This is a unique opportunity to shape next-generation loyalty programs and payment features that drive customer engagement, differentiate the brand, and open up new revenue streams. The Role: As a Product Owner, you’ll lead the discovery and development of … payment experiences. Working closely with marketing, design, and technical teams, you will gather insights, identify market opportunities, and create products that not only meet customer demands but also set new standards across the industry. You’ll be at the heart of strategic decision-making, responsible for finding untapped opportunities More ❯

technicians, ensuring timely remote resolution of hardware, IT, and software faults. Your role will focus on maintaining service levels, exceeding KPIs, and placing the customer experience at the forefront of our operations. Key Responsibilities: Oversee the day-to-day operations of the Level 1 Technical Helpdesk Team. Drive … technician growth and development. Manage ticket prioritisation and monitor team performance through engagement and development metrics. Produce accurate performance reports to drive continuous improvement. Experience and Skills Required: Management experience in a client-focused helpdesk environment. Excellent interpersonal, time management, and organisational skills. Ability to analyse data and … drive performance improvements. Solid knowledge of IT Helpdesk functions and ticketing lifecycle. Advanced print and/or IT skills; experience with solutions like Papercut, Equitrac, etc., is a plus. Working knowledge of ticketing systems; ITILv4 Foundation certification preferred. Benefits: Flexible working options 33 days holiday including bank holidays Holiday More ❯

solid relationships with top-tier stakeholders (yes, all the way up to the C-suite and board), and drive serious commercial momentum. 5+ years’ experience in an Account Manager role or similar. Hybrid – London area. Salary up to £70K. WHO ARE WE? We are an exciting digital marketing agency … go-to strategic ally, supporting growth and collaboration across their entire business. Driving client retention and Growth by Work hand-in-hand with Client Experience and Performance teams to keep client retention soaring above 90%, while spotting fresh opportunities to expand services, grow your portfolio, and smash revenue goals. … so is only accepting applicants with full working rights in the UK. BUSINESS DIRECTOR, ACCOUNT MANAGER, PRODUCT MANAGER, SEO, PPC, CUSTOMER EXPERIENCE, CX, GROWTH, GROWTH MARKETING. More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients … lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and … and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and More ❯

the world's largest companies. Our team in London is growing and we’re looking for talented people to join us on our journey. Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is … hiring a Customer Success Manager (CSM) to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineer (CSE). You will collaborate with a cross … functional group across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 5+ years helping enterprise customers maximise the value of a software or technology product Track record of expanding/growing customer relationships More ❯

Amazon's retail business. Shopping - Offices in Iasi only The team supports a variety of businesses at Amazon with marketing systems that elevate the customer experience and deepen the trust in our brand, by building tools that enable marketers to create in a self-service or automated way … measurably effective, compelling customer experiences across Amazon's owned and operated channels. Customer Behaviour Analytics (CBA) - Offices in Iasi only The team is responsible for processing massive datasets from website and mobile interactions to understand customer behaviour patterns. CBA owns the end-to-end insights pipeline, from … the team level). Trade-offs, you will work on complex problems but your solutions must be as simple as possible. Work backwards from customer needs into improvements, features and new components for the platform. Influence on your team technical and business strategy. Contribute in identifying and solving software More ❯

of course staff discount! This hybrid role offers the chance to work closely with both internal stakeholders and external partners, gaining valuable hands-on experience in digital data and performance analytics. As a Digital Analyst, you'll support analytics across a diverse portfolio of brands, helping to translate digital … data into actionable insights that enhance customer experience and guide strategic marketing decisions. Role & Responsibilities: Build and manage digital tracking infrastructure to monitor user engagement across multiple brand websites. Create dashboards and analysis reports that provide insights into user behaviour, campaign results, and conversion performance. Support website and … accurate and reliable data collection. Collaborate closely with teams across SEO, paid media and data insight to align analytics with broader marketing goals. Skills & Experience: Experience with GA4 is essential Experience with data visualisation tools is highly desirable (Looker, Power BI or Tableau etc) Exposure and understanding More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯