176 to 200 of 1,399 Customer Experience Jobs in the UK excluding London

works — join SINGU and be part of this transformation. About The Role We're looking for a Solutions and Implementation Manager to join our Customer Experience team, managing the delivery and implementation of Micad FM , our estates management platform, for our UK customer base. We're bolstering … high volume of upcoming implementations . In this role, you'll be the technical expert who bridges the gap between sales and Customer Success – owning the customer journey from pre-sales through to complete implementation. If you're excited about managing complex technical projects, solving implementation challenges ...

Friday 7:30 am - 12:00 pm | £50,000 - £55,000 per annum With over 70 years of experience, our client has been supplying manufacturing systems to education, design and industrial customers worldwide. Their experience and knowledge help support the innovators and engineers of the future, as well … Service Engineer to install, commission, provide training on, and service and repair a range of Laser Cutters, Laser Engravers and CNC machine tools at customer sites throughout the UK. This is a predominantly field-based role, using a company-provided van to deliver and install new equipment, as well ...

Customer Care Executive/Colchester/Term Time Only/Up to £15 per hour We’re looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester. This is a term-time only role, making … want to work during the school term and spend the school holidays with their children. Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer ...

leads key partner relationships to maximise value from existing investment, and ensures the tech team is briefed, prioritised and held to account for delivering customer journeys and campaigns that bring the More Card proposition to life. The role reports to the Head of Loyalty and leads one Product Manager … with accountability for a £2m+ capex budget and £10m+ of overhead/opex spend. Accountabilities: Customer Identify and resolve short-term friction in the app experience, using customer feedback, app store reviews and behavioural data to prioritise fixes Work closely with the Data team to build ...

Location: Hemel Hempstead Salary: From £28,000 (Depending on experience) + OTE Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise … customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Key Tasks: Build strong relationship with key contacts of all customers within allocated customer ...

delivering improvements across our Store Online operation. This role is responsible for supporting and delivering operational change that improves productivity, reduces cost, enhances the customer experience, and simplifies processes for our Store colleagues. Working closely with Store Operations, Technology, Learning & Development, and external suppliers, the successful candidate will … technologies and ways of working Performance and productivity improvement initiatives Our mission is simple: Reduce the cost of operating our online business, improve customer service, and make life easier for our Store colleagues. Key Responsibilities Lead and support operational improvement projects across the online fulfilment operation. Identify opportunities ...

This is an exciting opportunity for a CRM Manager to join a fast-paced digital entertainment business and take ownership of customer engagement. Needs to have gaming or gambling backround. You will play a key role in shaping CRM strategy, delivering data-driven campaigns, and enhancing the customer experience through targeted, personalised communications. The Company They are a well-established digital business operating within the online gaming and sports betting sector. With a strong customer focus and ambitious growth plans, they invest heavily in technology, data, and customer engagement. The business offers a collaborative ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. You'll be part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding … while leveraging the latest AI-assisted development tools. The Opportunity You'll be responsible for designing, building and supporting scalable digital applications that power customer-facing journeys. You'll collaborate closely with Product, Design and Engineering teams to deliver high-quality solutions that improve client experience across multiple ...

Role: CX Transformation Lead Target: Define, select & implement the future Customer Communications technology ecosystem Type: Contract Location: Hydrid/Mcr HQ Overview | Intro We have a brilliant contract opportunity for an experienced CX | Communications Lead to take ownership of a major transformation programme spanning customer data, CRM/… marketing automation, journey orchestration, personalisation, identity, consent, transactional communications and AI. Working closely with the Head of Customer Solutions, you'll come in, understand the current landscape, identify the immediate risks and limitations, define the capabilities the business needs for the future and then evaluate the market to determine ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Help Shape Seamless Digital Experiences For Customers Across Europe Are you passionate about technology , customer experience , and solving problems collaboratively? We're looking for a customer focused Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions , helping to deliver smooth integrations … improved efficiency, and an exceptional customer experience. Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions. We're not here to sell you a job. We're here ...

responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing … delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service ...

service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on‐site presence at HMNB Portsmouth … Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management ...

personalised growth at scale. We’re shaping a new era of workplace intelligence. The Opportunity We’re looking for a Head of Digital Demand & Experience to lead the next evolution of digital growth at Thomas. This is not a role focused on generating more traffic, impressions or clicks. Your … journeys and turning digital investment into qualified pipeline and revenue. You’ll own the commercial performance of our website, paid acquisition, search strategy, digital customer journeys, conversion optimisation and digital analytics. You’ll also have the opportunity to build a new in‐house digital marketing capability, shaping the team ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY £47,084 per annum + Generous ...

executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT/Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. … executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT/Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

growing fast. Manchester or Slough (Hybrid 2 days a week in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery ...

proudly maintaining headquarters in New Zealand. Role The Account Success Manager (ASM)plays a pivotal role in transforming customers from sales into long-term customer success. The mantra for the role is ‘users and usage’ and at its core that is about optimizing the number and proficiency of happy … assigned accounts, the ASM acts as a strategic liaison between Seequent, the Bentley Account Manager, the account team and the customer. They coordinate customer interactions to ensure alignment across departments, including technical support team, to drive positive outcomes. ASMs develop a deep understanding of the customer, their business ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, youll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. Youll lead the charge … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What youll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account ...