176 to 200 of 867 Customer Experience Jobs in the UK excluding London

and visibility beyond paid media, through PR and product development. Our ideal candidate will have a similar background in acquisition marketing at an ecommerce business, be able to demonstrate experience with a creative portfolio, and be able to instil the confidence the paid accounts will be in safe hands from day one. Due to the flexibility of the company … for working parents). This is a wonderful opportunity to join a fast-growing and highly rated retail organisation, whose passion is delivering on their promises and passion for customer experience is second to none. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international More ❯

fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … on validating and overseeing the risks associated with all models across Starling, particularly those involving advanced modelling techniques (including AI). If you have model validation/model build experience and are eager to be part of the team that plays a vital role in model risk management, we want to hear from you! As a Senior Analyst - Model … and presenting at committees. Engaging and forming close relationships with the key stakeholders to enable good model risk management practices throughout the model lifecycle. Ideally 2-3 years of experience in model validation or model development. Expert in the use of analytical tools such as Python/R/SQL/SAS and spreadsheets. Some knowledge of regulatory and More ❯

and respectful communication skills both with customers and within internal departments. Including: Listening, ability to identify and validate assumptions. Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it Delivery of technical information (written and verbal) to customers of varying technical expertise and experience Methodical troubleshooting, technical skill and … into: Group Lead, QA Engineering. About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

make you fly—so what better way to launch your career than with a 24-month Virgin Atlantic Apprenticeship in Analytics, Data and AI? You’ll gain hands-on experience, industry-recognised qualifications, and make a real impact from day one. Role Support the development and deployment of machine learning models using Python and Databricks Conduct data preparation and … is the limit You’ll complete the programme with more than just a sense of achievement. By the end of the 24 months, you’ll have built real-world experience applying AI and machine learning to solve business challenges, developed technical fluency in tools like Databricks and Azure, and earned a Level 6 AI Engineer qualification from Cambridge Spark. … personal, and filled with possibility. That belief still drives us today as we work towards our mission: to become the most loved travel company. Whether we’re designing innovative customer experiences, pushing boundaries in sustainability, or building inclusive teams that reflect the world we serve, we’re united by a shared spirit of adventure, heart, and humanity. Because at More ❯

ensure content effectively addresses common issues and provides clear guidance for efficient resolution. Collaborate with Digital Workplace Services and support the delivery of a high-quality digital workplace and customer experience for all colleagues. Collaborate with the team to collect key performance indicator (KPI) data, such as incident resolution times, and preparing performance reports for stakeholders. Responsibilities in … Technical: We will assess you against the following technical skills during the application and assessment process: Demonstrable working knowledge of M365 Suite, including Outlook, Teams, SharePoint, OneDrive and Excel. Experience of working with complex data and data entry, such as managing and maintaining large datasets in Excel. Proficiency in using various digital tools and platforms. Excellent written and verbal … communications skills. Competencies At applicationand assessment stages, you will be scored against the Competencies below: Analysis and Making Effective Decisions Taking initiative as the first point of contact. Experience of analysing and evaluating data from various sources. Seeking out relevant information from stakeholders to make well considered decisions. Leading and communicating/Collaborating and partnering Excellent communication skills, both More ❯

make you fly - so what better way to launch your career than with a 24-month Virgin Atlantic Apprenticeship in Analytics, Data and AI? You’ll gain hands-on experience, industry-recognised qualifications, and make a real impact from day one. Role Own and manage a variety of regular reports for internal and external use, using Excel, PowerPoint, and … an apprenticeship - you’ll have built a strong foundation in network performance analysis, data storytelling, and business insight that directly supports Virgin Atlantic’s commercial decisions With hands-on experience in tools like Power BI, Excel, and PowerPoint, and a deep understanding of how we assess and grow our global network, you’ll be well-placed for a number … personal, and filled with possibility. That belief still drives us today as we work towards our mission: to become the most loved travel company. Whether we’re designing innovative customer experiences, pushing boundaries in sustainability, or building inclusive teams that reflect the world we serve, we’re united by a shared spirit of adventure, heart, and humanity. Because at More ❯

shape the future of our billing operations. What makes you a great fit: Excellent verbal and written communication skills Strong attention to detail and high level of accuracy Proactive, customer-centric attitude with a can-do mindset Logical problem-solver with a calm, composed approach Intermediate Excel skills and ability to interpret technical data Motivated team player who enjoys … deadlines Commercially aware and confident in handling data Demonstrates integrity and professionalism under pressure Committed to continuous improvement and personal development Key responsibilities: Run reports and perform checks on customer charging using internal billing systems Investigate and resolve unbilled items and tariff issues Collect and validate CDRs and LDRs, identifying efficiencies Follow procedures to support live bill run sign … assist with partner migrations Provide ad-hoc support and reporting as required Collaborate with the line manager on process improvements and reporting Ensure accurate and timely billing across all customer accounts Perks for our People: Holidays : 25 days + bank holidays and buy/sell options Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day More ❯

Graduate Data & Insights Analyst - London (Hybrid) Are you excited by the power of data to influence creative decisions, shape strategy, and build better customer experiences? Join a fast-moving agency environment where data meets storytelling, and insight drives innovation. We're looking for a curious, ambitious graduate to join our growing data team. Whether your interest lies in analysing … a degree in a numerate, technical, or analytical subject (e.g. Computer Science, Economics, Psychology, Maths, Data Science, etc.). Interest in one or more areas: marketing analytics, data engineering, customer insights, or data science. Comfortable working with numbers and exploring datasets; familiarity with tools like Excel, Python, SQL, R, or GA4 is a bonus (but not required). An More ❯

Job Title: Customer Experience Analyst Location: Leeds (Hybrid - two or three days per week in the office) Salary: £45,000 - £50,000 + up to 15% bonus + excellent benefits Why Apply? This is a brilliant opportunity for a skilled Customer Experience Analyst to enhance customer journey and elevate customer satisfaction. You'll play … a key role in translating insight into action, using data to support strategic decisions and elevate customer satisfaction. Customer Experience Analyst Responsibilities Interpret feedback from surveys and touch points to build a detailed understanding of the customer experience Use data to create clear, actionable recommendations that drive continuous improvement Partner with internal teams to align … customer insights with operational and strategic goals Craft compelling reports and presentations that effectively communicate key findings to stakeholders Promote a culture of customer-first thinking by showing the business impact of experience insight Identify opportunities for additional research and select appropriate methodologies Enhance current approaches to monitoring and reporting on customer experience Customer More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to … take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. … You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience More ❯

Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid … between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and … external stakeholders. Strategic Leadership & Function Build-Out: ? Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. More ❯

Competitive Location: UK Hybrid - Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you'll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

Business Unit: Digital Experience Centre Salary Range: £23,500 per annum DOE+ benefits Location: UK Hybrid - Gosforth/Glasgow area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding … provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. … a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven More ❯

and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities. Are you passionate about shaping customer experiences in digital wellness? Join us at Holland & Barrett as the Experience Insight & Optimisation Manager for H&B&Me on a 12 months fixed term contract , our flagship … wellness platform. In this pivotal role, you'll lead the insight strategy that drives innovation and long-term engagement, using customer understanding to shape features, content, and services that support healthier lives. This is an exciting opportunity to sit at the heart of insight, product, and UX—turning data into decisions that elevate digital wellbeing. The Role: Key Responsibilities … Key Requirements: Strong experience in customer or digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future-focused and commercially aware More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join a industry leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth … strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioural patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS AND EXPERIENCE SQL Data Visualisation NICE More ❯

connect with our digital world. About the Role... As our Senior eCommerce UI/UX Designer, you'll be the driving force behind the design and development of outstanding customer experiences across our websites. Your work will directly influence how customers shop, explore, and feel inspired across Sally Europe’s digital platforms. You’ll use insight tools, analytics, and … a deep understanding of customer behaviour to create experiences that are accessible, engaging, and commercially impactful. From roadmap to rollout, you’ll work closely with stakeholders, internal teams, and agency partners to bring meaningful experiences to life. What You'll Do... Lead the strategy and delivery of user-centred design across all Sally Europe websites. Maintain and evolve our … UX roadmap, integrating customer insight and industry best practices. Optimise and manage customer experience tools (think A/B testing, heatmaps, analytics). Champion accessible, responsive, and inclusive design standards. Line-manage and mentor a Designer, supporting their development and workload. Collaborate cross-functionally to align customer experience improvements with business goals. Own customer More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members … in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

Job Title: Customer & Digital Specialist (French Speaking) Location: Hailsham Type: Full-time Languages: Fluent French (spoken & written) required; additional Southern European languages are a plus Salary: £28k-£32k HRGO Recruitment client is a fast-growing business operating on SAP and expanding reach across Europe. They are looking for reimagining customer service, harnessing technology, automation, and process improvement to … deliver best-in-class support. That's where you come in. Our client is looking for a customer service superstar with a tech mindset, someone who loves solving problems, working with data, and improving systems. This is not a traditional contact centre or telesales role. It's perfect for someone with a technical or analytical background who's ready … to roll up their sleeves and help transform how we support customers across all digital platforms. In this role, you will: Work on customer service improvement projects using automation, chatbots, and AI tools Help identify and fix root causes of repeat issues to reduce unnecessary customer contact Support customer queries with clarity, professionalism, and care, especially in More ❯

We are seeking a highly motivated individual with considerable experience in managing customer quality in a high-tech manufacturing organisation. The ideal candidate will be hands-on, comfortable with ambiguity and able to manage multiple projects and stakeholders simultaneously. Working across our entire supply chain in a technically challenging, fast paced environment, you will ensure the readiness of … our global supply chain to ramp successfully as we develop and manufacture the world's most advanced AI systems and services. The Team The Graphcore Quality Team delivers outstanding customer experience and champions sustainable excellence throughout Graphcore. We are responsible for customer, supply chain and product quality, as well as organisational compliance, governance and assurance. You will … a diverse team of experts in these domains based in our Bristol, Cambridge (UK) and Hsinchu (Taiwan) offices. Responsibilities and Duties Lead and build a high-performing team of customer quality engineers supporting top-tier AI data centre customers. Own the end-to-end customer quality experience including error resolution, Return Merchandise Authorizations (RMAs), returns, and repair More ❯

Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by … be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding … journey. You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong More ❯

cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to … its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. … need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

development, AI technologies, IoT, cloud applications, contact centre solutions, and more. This role is highly client-facing , combining your technical problem-solving skills with exceptional customer experience (CX) delivery. What You’ll Do as a Graduate Technical Engineer Provide technical support and troubleshooting for advanced software and cloud applications. Engage in software/web development using tools like … technologies such as AI, Machine-to-Machine Learning, Cloud Applications, Unified Communications, IT Security , and project applications. Excellent client-facing skills and a genuine commitment to delivering high-quality customer service. Good problem-solving abilities and a keen eye for detail. Experience or willingness to learn programming languages, database query languages like SQL, and software development tools. A … Benefits Competitive salary of £37,000 - £38,000 . Extensive training in Software Development, AI, IoT, SaaS, Cloud Applications , and more. Opportunity to work in a highly client-facing, customer experience focused role. Career development support and clear progression pathways. More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯