176 to 200 of 1,355 Customer Experience Jobs in the UK excluding London

known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More... Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post More ❯

known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

you'll collaborate closely with scientists, engineers, and designers to develop innovative advertising solutions. Your responsibilities include helping advertisers optimize their targeting strategies, improving customer experience through relevant ad delivery, and contributing to the growth of Amazon's advertising business. We place a high emphasis on team spirit … optimization and keyword research to help advertisers improve their visibility and reach. Throughout all these functions, the team maintains a strong commitment to preserving customer privacy while helping advertisers effectively reach their target audiences. BASIC QUALIFICATIONS Master's degree Experience programming in Java, C++, Python or related language … Experience with neural deep learning methods and machine learning Experience in building machine learning models for business application Experience in applied research Experience with large scale machine learning systems such as profiling and debugging and understanding of system performance and scalability Experience with modeling tools More ❯

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More... Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation … in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in CRM implementation, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales … and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys More ❯

Our client is a global luxury retailer, looking for a Customer Data Platform (CDP) Manager to lead the development and optimization of their CDP implementation. The successful candidate will oversee the development and management of the CDP, bridging the gap between business stakeholders, technology teams, and vendors. This role … will focus on ensuring data quality, compliance, and seamless integration, driving enhanced customer experiences across multiple regions. Responsibilities: Oversee the development, management, and optimization of the Customer Data Platform (CDP) Collaborate with business stakeholders, technology teams, and vendors to ensure seamless data integration and optimization Provide insights and … strategic recommendations to drive revenue performance and customer experience improvements Requirements: Experience in leading large-scale projects, involving CDP implementation Expertise in MarTech ecosystems and customer data management platforms At least 5 years' experience in data-driven CRM teams, digital marketing, or CRM analytics Proficiency More ❯

We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team. The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes, and programs. Key job … responsibilities Become a subject matter expert for AMZL and customer service processes and systems. Conduct root cause analysis, define corrective actions, and ensure their completion. Dive deep on executive escalations. Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. … or auditing activities in delivery stations to ensure process implementation. Support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity, quality, and cost goals. Maintain continuous communication with local functional business owners and technical Engineering teams at both the European and More ❯

Product Manager Digital Salary £45,000 to £55,000 depending on experience Permanent Hybrid/Home and London or Folkestone Here at Saga, we have various digital channels and a magazine app that is continuously evolving to enhance our customers experience and journey across our brand. Working as … role will work on digital products with involvement in strategy, planning and continuous improvement plans. Working with internal and external teams to ensure the customer and internal stakeholder requirements are successfully defined and implemented across a best-in-class digital experience. We work in a hybrid way at Saga … of responsibilities; To support Sagas business units with subject matter capability to enable successful delivery of projects Develop product vision, features and requirements. Framing customer needs, product problems, opportunities and benefits Working with business units to fully understand product propositions and its competitive and customer environments Be passionate More ❯

quality, cost-effective, integrated software to improve safety, efficiency and compliance. They design and develop software in-house and through the commitment, drive and experience of their teams, have forged long-term relationships with their clients. Due to recent growth and future expansion plans, TruTac are now looking for … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What we More ❯

driven decision-making. SaaS Operational Excellence Drive the evolution of our operating model to establish best-in-class SaaS capabilities. Leverage technology to enhance customer experience, operational efficiency, and business scalability. Design and implement streamlined, high-impact processes that support sustainable growth. Integration of Acquired Companies Lead the … successful onboarding of acquisitions into the Tes ecosystem. Maximize business value and customer benefits by optimizing post-merger integration. Align operational models to harness synergies and drive strategic objectives. Establish and oversee a centralized business roadmap. Ensure the seamless execution of strategic initiatives across departments and regions. Develop monitoring … business analysis, change management, and Agile methodologies. Foster a company-wide culture of continuous improvement and operational excellence. What will you need to succeed? Experience Proven experience in leading and delivering complex transformation programs in fast-paced environments, ideally within SaaS. Demonstrated track record in driving large-scale More ❯

We are seeking an experienced, entrepreneurial Growth Product Manager with a passion for lifecycle marketing to help grow and support the customer experience across our services. The Growth Product Manager will work with a wide variety of functional teams across apps to identify, strategize and define new opportunities … to enhance the customer’s experience of our services, with a focus on bringing new customers into the ecosystem and retaining them. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be … inspired to share your years of experience along with providing extraordinary support for the team. Key Qualifications: • A minimum of 7+ years of experience as a marketing focused product manager; B2C advertising/marketing technology a plus • Deep understanding of growth product management, with previous experience serving More ❯

ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience … Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Please … meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written and spoken communication skills, strength with More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a fixed term basis up to the end of June 2026. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering … Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful IT Support Analyst: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN More ❯

in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Score monthly calls for customer service and technical support Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement Conduct audit checks to minimize … quality standards Effective communication both internally and externally with customers is essential to maintain the high standards expected in all interactions About you: Essential Experience The successful candidate will: High standards and have strong attention to detail The ability to offer thorough feedback to managers and team members on More ❯

Business Park), remote working flexibility. Estimated 3 days in the office, 2 days remote working Annual salary : up to £75,000 depending on skills & experience Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence … future for everyone. What you'll do As Head of Support Services, you will lead the strategic direction and daily operation of Cybit's customer support function, ensuring exceptional service delivery across all support channels. This role is focused on enhancing the end-to-end customer experience, driving operational excellence, and fostering a high-performance, customer-first culture. You will oversee multi-tier support teams and their leaders, embedding consistent service standards and a strong focus on SLAs, KPIs, and customer satisfaction (NPS). Working closely with cross-functional teams, you will identify opportunities More ❯

get things done, and are capable of breaking down and solving complex problems. The AHS/AIT Tools Program team is responsible for the customer relations management tools and technology used in the day to day operations at Amazon. The team is also responsible for reducing the cost to … serve or operational expense for a case, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages CRM tools developed inhouse by Amazon to deliver the service and associated goals. The Sr. Program Manager will influence strategy and the roadmap of operational tools … in the life You will work directly with our international program management team and external software developer teams to launch/maintain AHS-AIT Customer Relation Management (CRM) tools to improve contact rate and establish configuration standards for routing contacts to operations. Having open and candid conversations with individuals More ❯