176 to 200 of 1,292 Customer Experience Jobs in the UK excluding London

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯

Hybrid - you must be prepared to come into our Cambridge office twice per week on average. Travel to customer sites in UK, Europe, and worldwide will be expected. You must have the right to work in the UK. Blackdot Solutions makes investigations software. Our product, Videris, is a leading solution that transforms the way organisations collect, analyse and visualise … sophisticated and demanding customers to join our fast-paced, dynamic team. You'll be working in a team of friendly, driven product and salesprofessionals with a wide range of experience and interests. About the role As part of our Customer Success team, you'll play a vital role in ensuring that our customers have an excellent experience … of customers, helping them to maximise their use of Videris. You'll work closely with customers to understand their investigative workflows, helping them translate goals into tangible outcomes. The Customer Success Manager is a part of the commercial team, and you will be responsible for managing the end-to-end relationship, including the renewal of your accounts, identifying, progressing More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

sales figures, and product lines Maintain positive relationships with internal and external customers Confident in talking to customers, receiving in-coming calls, and making outgoing calls Your Skills and Experience: Previous experience (2+ years) in a sales account management background Establish strong relationships with new clients by using your own initiative Ability to work to multiple deadlines/… timeframes Experience of sales by telephone Understand the customer's needs and deliver an excellent customer experience Strong verbal and written communication and negotiation skills Full driving licence essential Hours Monday Friday 0845am-1730pm Salary £28-35K depending on experience, £42K+ OTE realistic in first year uncapped) Annul pay review Private Healthcare Company Pension More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of … services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and … regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous More ❯

solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of … services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and … regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the customer More ❯

Data Analyst – £285/day | 10-Month Contract | Hybrid (London) We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team , working on initiatives that enhance customer experience and operational excellence across international markets. This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights … and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes. What You’ll Do Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets. Automate and streamline reporting: Create scalable dashboards … and reporting tools that deliver timely, accurate insights for business and customer success teams. Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations. Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement. Tell the story with More ❯

Data Analyst – £285/day | 10-Month Contract | Hybrid (London) We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team , working on initiatives that enhance customer experience and operational excellence across international markets. This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights … and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes. What You’ll Do Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets. Automate and streamline reporting: Create scalable dashboards … and reporting tools that deliver timely, accurate insights for business and customer success teams. Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations. Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement. Tell the story with More ❯

Data Analyst – £285/day | 10-Month Contract | Hybrid (London) We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team , working on initiatives that enhance customer experience and operational excellence across international markets. This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights … and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes. What You’ll Do Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets. Automate and streamline reporting: Create scalable dashboards … and reporting tools that deliver timely, accurate insights for business and customer success teams. Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations. Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement. Tell the story with More ❯