176 to 200 of 461 Customer Experience Jobs in the UK excluding London

hour Sales Advisor for their store on Parliament Street in York city centre . Youll join a team where confidence, personality and great customer conversations are central to the role. Alongside your basic salary, youll benefit from an uncapped commission scheme that rewards your performance. This opportunity would suit … someone with previous work experience who enjoys meeting people, building rapport and delivering excellent customer service. You dont need a telecoms background, but youll need a positive attitude, strong communication skills and the confidence to keep customers engaged in a retail environment. Whats in it for you: £13.45 ...

looking for a confident, hands-on Service Delivery Manager to take ownership of the Helpdesk and help shape it into a high-performing, customer-first team. You'll lead a growing team of Helpdesk Administrators, making sure customers receive a responsive, professional service from first contact through to resolution. … into practical action. What you'll own The day-to-day performance, workload and development of the Helpdesk team. End-to-end ownership of customer service queries, including complex or sensitive escalations. Service standards, SLAs and KPIs, with clear reporting on performance, risks and trends. Continuous improvement of processes ...

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

Work closely with technical, marketing, finance, and service delivery teams Ensure CRM data, reporting, and forecasting remain accurate and up to date Support key customer relationships and assist with escalations when required Identify opportunities to improve sales processes, performance, and customer experience What We're Looking … Previous experience leading, managing, or mentoring a sales team Strong understanding of sales metrics, forecasting, and pipeline management Experience within technology, managed services, telecoms, SaaS, or a similar B2B environment would be advantageous A confident communicator with excellent stakeholder management skills Commercially minded with the ability to turn ...

overseeing clear communication and post-incident reviews. Monitor performance (SLAs, MTTA, MTTR, backlog, CSAT) and drive continual service improvement through data insights. Stakeholder Engagement & Customer Experience Act as key liaison for service delivery across divisions and corporate services, leading service reviews and user forums. Improve customer satisfaction … religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits ...

processes to supporting future e-commerce ambitions, there's plenty of scope to make your mark. The business is particularly interested in individuals with experience within e-commerce, retail or product-led environments , where technology plays an important role in supporting commercial operations, customer experience and business … commercial value. Working with stakeholders to identify opportunities for technology investment, process improvement and future e-commerce development. What we're looking for: Proven experience in an IT leadership or management position, ideally within a small or medium-sized organisation. Experience supporting multi-site businesses and managing technology ...

Stellantis? £26,000 - £30,000 Basic + Uncapped Commission | £45,000 OTE | Manchester City Centre Join a fast-growing technology business helping organisations modernise customer engagement through AI, automation, analytics and omnichannel communication technology. The platform is trusted by thousands of users and is helping businesses increase productivity, improve … customer experience and drive stronger commercial results. This is an opportunity to break into one of the fastest-growing areas of technology sales, working with a solution that delivers measurable impact for customers rather than simply adding another software subscription. Why This Opportunity Stands ...

client is a global leader in Fintech solutions. They are now seeking an experienced Customer Retention & Growth Manager to design, build and optimise retention programmes across a diverse customer base. You’ll play a pivotal role in shaping welcome, nurture, retention and winback journeys — including free-trial conversion … improve retention and ecosystem growth (attach, lead-pass, upsell). Embed AI, data and propensity models to develop proactive churn-prevention interventions. Partner with CX Design, CX Operations, Digital Experiences and Analytics to implement retention programmes. Work closely with Sales, Product, Marketing and Data Science to deliver cohesive, cross-functional ...

business problems and improve our customers' experience. This could include personalised communications for customers, improving our stock management models, better marketing effectiveness, maximising customer lifetime value and reducing customer churn. On any day, depending on your expertise and your learning objectives, you could be building models … relevant parts of the data science lifecycle including documentation and security considerations - Analysis of diverse data using statistical methods to make recommendations to improve customer experience and business results - Identify improvements in own work and develop own skills - Good understanding and use of our internal dataset - Working collaboratively ...

business problems and improve our customers' experience. This could include personalised communications for customers, improving our stock management models, better marketing effectiveness, maximising customer lifetime value and reducing customer churn. On any day, depending on your expertise and your learning objectives, you could be building models … relevant parts of the data science lifecycle including documentation and security considerations - Analysis of diverse data using statistical methods to make recommendations to improve customer experience and business results - Identify improvements in own work and develop own skills - Good understanding and use of our internal dataset - Working collaboratively ...

This is an exciting opportunity to play a key role in Prometheus, a major Estate Agency transformation programme focused on modernising CRM capabilities and customer journeys across its brands. It brings together improvements to the existing CRM, migration from legacy platforms, new digital customer experiences, data migration … data and QA colleagues, you will contribute to assigned workstreams, including relevant legacy-system integrations and event-driven services, while maintaining existing engineering standards. Experience and Skills Required: Essential: Strong proficiency in C# and .NET development Proven experience with Azure Excellent SQL Server skills Strong written and verbal ...

passionate about improving digital customer experiences and excited by the opportunities that AI and automation can bring? We have an exciting opportunity for a Digital Experience Lead to join our Customer Experience & Digital team at RMG. This is a hands-on role where you'll take … ownership of the day-to-day performance and improvement of our digital customer journeys, including online cha click apply for full job details ...

Bachelor's degree in Computer Science or a related technical field such as Computer Networking, Information Security, or equivalent practical experience. 5 years of experience automating infrastructure provisioning, developer operations, or continuous integration, delivery, designing, building, deploying of cloud-based solution architectures. Experience with physical and virtual infrastructure … operating systems, or virtualization. Experience in scripting and development languages (e.g., Python, Go, Bash) for Automation. Experience in either Linux/Docker/Kubernetes technologies or Windows and Active Directory environments. Active, or the ability to obtain, a Developed Vetting (DV) UK security clearance. Preferred qualifications: Experience ...

will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond ...

Loomis UK is on an ambitious technology transformation journey. We are investing in data, automation and artificial intelligence to improve operational efficiency, enhance customer experience, strengthen decision-making and support future growth. We're looking for an exceptional Data, AI & Automation Manager to lead this transformation. Hours … insight and unlock new ways of working through technology. From deploying AI use cases and business automation to delivering executive dashboards and evolving our Customer Portal, your work will have a visible and lasting impact on the organisation. In this role you will: Define and deliver Loomis ...

cloud adoption, AI innovation, technology simplification and reduced technical debt. High-performing SAP Platform services that consistently meet agreed availability, recoverability, security, compliance and customer experience objectives. Optimised technology investments and supplier partnerships, delivering measurable business value through effective financial management, license governance, commercial oversight and strategic vendor … effective succession planning. Trusted technology leadership and governance, providing strategic direction, informed decision-making and effective management of technology, operational and cyber risks. Demonstrated experience identifying, shaping and adopting AI, automation and emerging SAP technologies to deliver measurable business value and operational improvements. What you will need ...

space , sustainability is at the heart of our purpose . So what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within … concluded. You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction. You will manage and report on the planned operating budget. You will contribute to the definition of new products and services with the product ...

resolving product related concerns. You will carry out detailed investigations, work closely with colleagues across the business, and help deliver a consistent, high-quality customer experience through clear communication and sound technical assessment. The role will support customers of our Brick and Tile products. Duties include: Investigate … resolve customer complaints in a timely manner Act as the central point of control for manufacturing-related complaints Carry out detailed technical investigations using product and customer information Decide whether issues can be resolved remotely or require escalation or site visits Coordinate requirements and objectives for site visits ...

including new CEO. We are looking to strengthen the companys Data & Insight capability, working closely with the organisations Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, youll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

across the business's digital channels. Working closely with sales, marketing and leadership teams, you'll be responsible for driving revenue growth, enhancing the customer journey and delivering a best-in-class online experience. Key responsibilities include: Developing and executing the overall e-commerce strategy Driving online sales growth … profitability and customer acquisition Leading the performance of the brand's e-commerce platforms and key online retail partners Optimising website conversion, digital merchandising and customer experience Managing promotional plans, digital trading calendars and online campaigns Using data and insights to identify growth opportunities and improve performance ...

reliable operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security … policies, security standards, regulatory requirements, and approved processes, and appropriately escalate suspected security issues or incidents. • Maintain a strong focus on the employee experience by providing responsive, professional, and clear communication throughout the support process. Essential Qualifications and Experience • A relevant IT qualification, professional certification, or equivalent practical ...

systems. The programme has strong backing from senior leadership and is now moving from discovery into build, with a particular focus on modernising CRM, customer experience and the wider application landscape. We're looking for an experienced Dynamics 365 Solution Architect who can take a strategic view … business systems fit together as the organisation evolves its technology estate. What you'll be doing Owning and evolving solution architecture across Dynamics 365 Customer Engagement and the wider CRM ecosystem. Helping shape the future direction of the organisation's Dynamics and Microsoft technology stack. Reviewing existing CRM, membership ...

creativity can make. Responsibilities Own the design strategy and vision for a product area within International, connecting near-term experimentation to durable, high-quality customer experiences across markets. Be accountable for experience quality and business results, including customer growth, activation, conversion, and retention. Drive an AI-first … hubs. Influence cross-functional partners and leaders with craft-forward storytelling and research-backed points of view. Align teams on target customers and the experience needed to win them in each market. Mentor and coach designers, and help shape the team's design standards and operating model ...

looking for an exceptional Head of Operations, Contract Services to take full ownership of a growing contract operation, leading its people, performance and customer experience. This is an opportunity for someone who doesn't simply want to manage a team or maintain the status quo. We want someone … Contract Services function, leading the team and overseeing the end-to-end delivery of services to customers. Your remit will span operational leadership, customer engagement, field service management, commercial performance and continuous improvement. You'll be responsible for ensuring that the right people, processes, systems and resources ...