926 to 950 of 1,331 Customer Experience Jobs in the UK excluding London

End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices … through automation, self-service solutions, knowledge base development, and performance reporting. Collaborate with IT and business stakeholders, acting as the point of escalation for critical issues and ensuring excellent customer experience. KEY RESPONSIBILITIES: Service Desk Management Lead, mentor, and develop the Service Desk team to deliver excellent customer service and technical support. Ensure efficient handling of incidents, service … meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and Service More ❯

End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices … through automation, self-service solutions, knowledge base development, and performance reporting. Collaborate with IT and business stakeholders, acting as the point of escalation for critical issues and ensuring excellent customer experience. KEY RESPONSIBILITIES: Service Desk Management Lead, mentor, and develop the Service Desk team to deliver excellent customer service and technical support. Ensure efficient handling of incidents, service … meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and Service More ❯

First Point Group has an exciting director level opportunity for a Director of Training & Quality Assurance with Fixed and/or 4G/5G Mobile Wireless Field Services Telecoms experience within the Senior Leadership Team of an international telecoms company. This is a truly exciting opportunity for an experienced Training & Quality Professional to have full ownership and accountability of … a brand-new training and assurance function overseeing 300+ employees. The successful candidate must have proven experience in leading quality assurance functions, a strong background in developing and implementing training programmes across Fixed Line and/or 4G/5G Field Services, and demonstrated success driving operational excellence within telecoms or digital infrastructure environments. On offer is 100% remote … get the chance for occasional international travel. PLEASE NOTE sponsorship cannot be provided. Candidates must live in the UK with valid rights to work. Role Overview This is a customer-facing leadership position with accountability for promoting operational excellence across the business. The role involves close collaboration with Sales and Operational Teams to develop quality and training programmes, processes More ❯

re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the role With so many people using our products globally, we've become well-known for products that "just work" right out of … they want and make it easier for people to stream. We accomplish this using state-of-the-art technology and engineering to make it happen, with consideration for the customer as the centre of all that we do. We are seeking an experienced and versatile Software Development Engineer in Test to own quality of ad features on Roku Platform. … and more. You should be able to represent automation and QA concerns in meetings with cross-functional, project team members and provide valuable end-user feedback to improve the customer experience. This position requires a solid understanding of software development life-cycle experience with a variety of testing techniques, strong debugging, written and organizational skills, and automation experience. More ❯

Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We’re … looking for a Full Stack Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, React, TypeScript, and Next.js . Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with More ❯

Full Stack Software Engineer Want to help shape the future of digital customer experiences? We're working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they're building scalable platforms and applications to power the next generation of customer experiences. The Role We're … looking for a Full Stack Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You'll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, React, TypeScript, and Next.js . Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with More ❯

Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We’re … looking for a Full Stack Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, React, TypeScript, and Next.js . Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with More ❯

Full Stack Software Engineer Want to help shape the future of digital customer experiences? We’re working with a global consumer brand that is investing heavily in technology as part of its digital transformation. With millions of customers worldwide, they’re building scalable platforms and applications to power the next generation of customer experiences. The Role We’re … looking for a Full Stack Software Engineer to join the team and contribute to building innovative, customer-facing digital products. You’ll work across both frontend and backend systems, collaborating with product managers, designers, and other engineers to deliver high-quality, scalable solutions. This is a great opportunity for someone ready to take ownership of features end-to-end … testing, and debugging to ensure high standards of delivery. Contribute to architecture discussions and help shape technical direction. Support continuous improvement of processes, tools, and best practices. Skills and Experience Solid experience in full stack development , ideally with Kotlin, Java, React, TypeScript, and Next.js . Understanding of cloud-based development (Google Cloud Platform or similar). Familiarity with More ❯

we've made, but we're just getting started. Join our IT teams, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like … ensure accurate asset records are kept Perform hardware recycling activities Build and distribute devices Shared mailbox administration Who You Are Strong understanding of Microsoft Operating Systems Strong understanding and experience of laptop and desktop hardware maintenance Knowledge of Lenovo and Dell hardware Knowledge of ITIL methodology in an operations environment Exceptional customer service skills Experience of working … are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role More ❯

WHO WE ARE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data … Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. ABOUT THE ROLE: We are looking for a Senior Product Strategist to join our team on a freelance basis for a minimum of 3 months to work for one of Bernadette’s biggest clients. As a Senior Strategist at Bernadette you will be … propositions into roadmaps and deliverable outcomes. Whilst an understanding of comms is important we are not looking for a Brand Planner, you should be experienced in product, service and experience strategy. KEY RESPONSIBILITIES: Lead efforts to connect consumer needs with client business goals and market opportunities Conducting thorough market analysis to identify key trends and conduct primary research with More ❯

WHO WE ARE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data … Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. ABOUT THE ROLE: We are looking for a Senior Product Strategist to join our team on a freelance basis for a minimum of 3 months to work for one of Bernadette’s biggest clients. As a Senior Strategist at Bernadette you will be … propositions into roadmaps and deliverable outcomes. Whilst an understanding of comms is important we are not looking for a Brand Planner, you should be experienced in product, service and experience strategy. KEY RESPONSIBILITIES: Lead efforts to connect consumer needs with client business goals and market opportunities Conducting thorough market analysis to identify key trends and conduct primary research with More ❯

WHO WE ARE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data … Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. ABOUT THE ROLE: We are looking for a Senior Product Strategist to join our team on a freelance basis for a minimum of 3 months to work for one of Bernadette’s biggest clients. As a Senior Strategist at Bernadette you will be … propositions into roadmaps and deliverable outcomes. Whilst an understanding of comms is important we are not looking for a Brand Planner, you should be experienced in product, service and experience strategy. KEY RESPONSIBILITIES: Lead efforts to connect consumer needs with client business goals and market opportunities Conducting thorough market analysis to identify key trends and conduct primary research with More ❯

Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a Senior Consultancy role is actively encouraged. Requirements Demonstrable experience developing and supporting systems and platform integrations. An excellent understanding of a wide range of integration strategies and techniques across a diverse mix of technology environments and architectures, from … the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell Scripting Containerization (Docker, Kubernetes, etc) eCommerce industry experience/configuring connectors with the likes of Shopify or similar Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Mulesoft AnyPoint, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM AppConnect, MindCloud, Talend Cloud, Software AG Web Methods Integration Cloud, Astera Apps eConnect, APIWorx, and/ More ❯

Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a Senior Consultancy role is actively encouraged. Requirements Demonstrable experience developing and supporting systems and platform integrations. An excellent understanding of a wide range of integration strategies and techniques across a diverse mix of technology environments and architectures, from … the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell Scripting Containerization (Docker, Kubernetes, etc) eCommerce industry experience/configuring connectors with the likes of Shopify or similar Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Mulesoft AnyPoint, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM AppConnect, MindCloud, Talend Cloud, Software AG Web Methods Integration Cloud, Astera Apps eConnect, APIWorx, and/ More ❯

Diamonds Factory is a renowned luxury jeweller, celebrated for exquisite craftsmanship and personalised jewellery. We deliver high-quality pieces that resonate with a sophisticated clientele and focus on exceptional customer experiences. Role Overview Reporting to the Global E-commerce Manager, you will play a key role in executing our online trading strategy, managing the German website, and analysing performance … to drive growth. You will collaborate closely with marketing, merchandising, design, and DevOps teams to optimise site performance, enhance the customer journey, and increase online sales. This role covers all German-language sites, including Germany, Switzerland, and Austria. Key Responsibilities Website Management Oversee daily operations of the German e-commerce site, including promotions, product listings, SEO, and translations. Trading … ensuring accuracy, terminology, and compliance with local standards. Marketing Coordination Partner with digital marketing teams to deliver campaigns, SEO initiatives, newsletters, and paid media tailored to the German market. Customer Journey Optimisation Identify and implement UX and checkout improvements to enhance the German customer experience. Competitor Analysis Benchmark competitor activity to uncover opportunities for growth and differentiation. Collaboration More ❯

in the North East and are unable to offer visa sponsorship for this role. About ZeroLight ZeroLight is a leading visualisation platform dedicated to helping brands build stunning digital customer experiences that captivate and convert. Whether it's creating world-beating product configurators, producing photoreal CGI content, or accessing enterprise-standard cloud-streaming, ZeroLight makes the process simpler, faster … data-heavy web applications. This role requires a strong focus on modern front-end development, exceptional problem-solving skills, and a commitment to quality and performance. Core Technical Skills & Experience Front-End Development Strong proficiency in modern React development (v18+) and TypeScript. Solid foundation in core web fundamentals, including vanilla JavaScript (ES6+), semantic HTML5, and modern CSS. Comfortable using … standard React Hooks to manage component logic. Experience building and maintaining modular, reusable UI components. Experience working with data-heavy applications and managing complex state (e.g. Redux). Experience integrating front-end applications with external and internal REST APIs. Tools & Methodology Proficiency with the Node.js runtime and NPM ecosystem for dependency management. Experience with front-end More ❯

in the North East and are unable to offer visa sponsorship for this role. About ZeroLight ZeroLight is a leading visualisation platform dedicated to helping brands build stunning digital customer experiences that captivate and convert. Whether it's creating world-beating product configurators, producing photoreal CGI content, or accessing enterprise-standard cloud-streaming, ZeroLight makes the process simpler, faster … data-heavy web applications. This role requires a strong focus on modern front-end development, exceptional problem-solving skills, and a commitment to quality and performance. Core Technical Skills & Experience Front-End Development Strong proficiency in modern React development (v18+) and TypeScript. Solid foundation in core web fundamentals, including vanilla JavaScript (ES6+), semantic HTML5, and modern CSS. Comfortable using … standard React Hooks to manage component logic. Experience building and maintaining modular, reusable UI components. Experience working with data-heavy applications and managing complex state (e.g. Redux). Experience integrating front-end applications with external and internal REST APIs. Tools & Methodology Proficiency with the Node.js runtime and NPM ecosystem for dependency management. Experience with front-end More ❯

pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential.With over 25 years of experience and trusted by more than 350 institutions worldwide, their software empowers universities and venues to run smarter … Ensure PCI/DSS compliance for payment processing systems Manage GDPR compliance across all products and operations Complete HECVAT and security questionnaires for higher education tenders Support sales and customer success with security documentation and evidence Act as primary security contact for customers and prospects Essential Requirements: Substantial information security experience in SaaS/cloud software environment (ISV … or B2B software preferred) Proven track record managing ISO27001 certification and compliance Practical GDPR implementation experience in software products PCI/DSS compliance experience with payment processing systems Strong understanding of cloud security (Azure and/or AWS) Application security and secure development lifecycle knowledge Security incident management and cross-functional response coordination Excellent communication skills - able to More ❯

delivery aligned and focused. Support product roadmaps, backlog prioritisation, and agile ceremonies to drive momentum and quality. Advise clients on how emerging technologies and new delivery models can transform customer experiences and unlock growth. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum … environments. – Hands-on experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid More ❯

delivery aligned and focused. Support product roadmaps, backlog prioritisation, and agile ceremonies to drive momentum and quality. Advise clients on how emerging technologies and new delivery models can transform customer experiences and unlock growth. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum … environments. – Hands-on experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid More ❯

delivery aligned and focused. Support product roadmaps, backlog prioritisation, and agile ceremonies to drive momentum and quality. Advise clients on how emerging technologies and new delivery models can transform customer experiences and unlock growth. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum … environments. – Hands-on experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid More ❯

pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, their software empowers universities and venues to run … Ensure PCI/DSS compliance for payment processing systems Manage GDPR compliance across all products and operations Complete HECVAT and security questionnaires for higher education tenders Support sales and customer success with security documentation and evidence Act as primary security contact for customers and prospects Essential Requirements: Substantial information security experience in SaaS/cloud software environment (ISV … or B2B software preferred) Proven track record managing ISO27001 certification and compliance Practical GDPR implementation experience in software products PCI/DSS compliance experience with payment processing systems Strong understanding of cloud security (Azure and/or AWS) Application security and secure development lifecycle knowledge Security incident management and cross-functional response coordination Excellent communication skills - able to More ❯

Location Wotton-under-Edge, Gloucestershire, UK Salary £50,000 - £55,000 depending on experience Hybrid working minimum 3 days in the office weekly Renishaw PLC is a FTSE 250 global high precision metrology and healthcare technology group, committed to delivering exceptional customer experiences. We are embarking on an exciting website and e-commerce transformation programme to enhance user … experiences and drive our digital presence to new heights. To help realise this vision, we are seeking a talented Digital Experience Product Owner to join our team. This pivotal role sits within Renishaws Web Experience team, where youll be driving meaningful change across our global websites. With a strong customer-first mindset, youll lead product delivery squads … own the success for assigned website digital products. Manage and prioritise the DX product backlog in alignment with commercial KPI's and wider business requirements, balance the delivery of customer-facing features with technical improvements and debt. Organise requirements following key agile frameworks including user story mapping, epic & feature hierarchies, feature injection user story writing, pivoting and prototyping. Champion More ❯

Location Wotton-under-Edge, Gloucestershire, UK Salary £50,000 - £55,000 depending on experience Hybrid working minimum 3 days in the office weekly Renishaw PLC is a FTSE 250 global high precision metrology and healthcare technology group, committed to delivering exceptional customer experiences. We are embarking on an exciting website and e-commerce transformation programme to enhance user … experiences and drive our digital presence to new heights. To help realise this vision, we are seeking a talented Digital Experience Product Owner to join our team. This pivotal role sits within Renishaws Web Experience team, where youll be driving meaningful change across our global websites. With a strong customer-first mindset, youll lead product delivery squads … own the success for assigned website digital products. Manage and prioritise the DX product backlog in alignment with commercial KPI's and wider business requirements, balance the delivery of customer-facing features with technical improvements and debt. Organise requirements following key agile frameworks including user story mapping, epic & feature hierarchies, feature injection user story writing, pivoting and prototyping. Champion More ❯

expert with a passion for fashion and retail? Our client is looking for a Senior Digital Marketing Manager to lead their online marketing efforts, drive sales, and deliver exceptional customer experiences. In this role, you'll be responsible for shaping and executing digital campaigns across multiple channels, optimising performance, and leveraging analytics to drive commercial growth. You'll work … closely with the team to ensure every customer touchpoint delivers impact and engagement. What we're looking for: Minimum 4 years' experience in online marketing, ideally within fashion or retail Proven track record in a sales-driven, commercial trading environment Strong expertise in SEM marketing and SEM tools Excellent knowledge of web analytics (Google Analytics) and AdWords Must More ❯