51 to 75 of 2,146 Customer Service Jobs in the UK excluding London

company offshore locations. Purpose of role The role of Multi Services Team Leader is designed to ensure the team are providing an industry leading service with exceptional standards to the client. This role involves working with the Account Manager to implement a service expansion plan for the Williams … with our policies. A Multi Services Team Leader maintains and is accountable for a high level of Health and Safety within the Williams Lea service areas in line with policies and procedures from the Health and Safety Committee, helps clients and customers to achieve their Health and Safety targets. … Providing exceptional customer service during every interaction with the client, proactively demonstrating and living the company values and behaviours are all key elements of this role. Key Responsibilities Directly supervising the multi services team, tracking all aspects of performance, and giving regular feedback to the Account Manager Ensuring More ❯

Join Our Team as a NOC Tier 1 Engineer ! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing … service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining … customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance More ❯

services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role … bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support … and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external More ❯

services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role … bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements – Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support … and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external More ❯

Customer Tech Support Advisor We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches … the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you … If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you. This role is based onsite at Willerby. Here's why you'll love this More ❯

Digital Customer Service Advisor Shift pattern: Full-time, 5 days a week, 3:30pm-12am (weekend work included) Salary: £25,896. Start date: 12th June 2025. Interviews taking place mid May. Location: Fully on-site, Warrington. An exciting opportunity has arisen for a Digital Customer Service … and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect … role for you. What you'll do: Servicing inbound contacts regarding online account queries. Providing customers with professional and friendly service via live chat, telephone and email. Ensuring data is accurately recorded, including any adjustments, closures, and other processes. Resolving all customer account queries efficiently and in a More ❯

Service Desk Analyst £28,000 - £32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as … resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As … a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯

Service Desk Analyst 28,000 - 32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as … resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As … a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯

Select how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal stakeholders … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge More ❯

CV What do you want to search? Keyword Apprenticeship Type Location Vacancy Description Role Purpose: Working in a team and responsible for providing excellent customer service and timely resolution to customer call incidents on a wide range of bespoke software packages. Manage software and hardware incidents through … evaluation, investigation and resolution management to ensure quality of service is provided by the business at all times. To be customer focused with a friendly personality and the confidence to deal with customers and colleagues over the telephone answering 1st line support calls. To support strong team ethics … and help maintain a 'Can Do' attitude. To ensure incidents or problems are escalated to the correct levels. Key Responsibilities: Answering the phone to customer base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within More ❯

Field Service Engineer – Lincolnshire Region Location: Lincolnshire (Field-Based) Job Type: Permanent, Full-Time, Day Shift Monday to Friday On-Call Requirement: Included (Rota-Based) Salary: Negotiable DOE An established and respected industry leader in specialist communication systems is seeking a proactive and skilled Field Service Engineer to … join their dedicated service team, covering the Lincolnshire area. This field-based role offers a varied and rewarding career opportunity for a technically minded individual who enjoys problem-solving, customer interaction, and working independently in dynamic environments. Key Responsibilities: Attend customer sites to investigate, diagnose and resolve … range of communication systems (including Warden Call, Nurse Call, and Door Entry). Carry out reactive and planned maintenance visits with a focus on customer service and technical excellence. Participate in a 24/7 on-call rota providing emergency support. Complete detailed reports outlining site issues, root More ❯

Field Service Engineer – Lincolnshire Region Location: Lincolnshire (Field-Based) Job Type: Permanent, Full-Time, Day Shift Monday to Friday On-Call Requirement: Included (Rota-Based) Salary: Negotiable DOE An established and respected industry leader in specialist communication systems is seeking a proactive and skilled Field Service Engineer to … join their dedicated service team, covering the Lincolnshire area. This field-based role offers a varied and rewarding career opportunity for a technically minded individual who enjoys problem-solving, customer interaction, and working independently in dynamic environments. Key Responsibilities: Attend customer sites to investigate, diagnose and resolve … range of communication systems (including Warden Call, Nurse Call, and Door Entry). Carry out reactive and planned maintenance visits with a focus on customer service and technical excellence. Participate in a 24/7 on-call rota providing emergency support. Complete detailed reports outlining site issues, root More ❯

/servicing of their CCTV and Access Control systems; there may even be some installation/commissioning work occasionally. This role will involve visiting customer sites and requires the successful applicant to be customer-focused at all times. The individual must work as part of a team and … interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Manager. Most importantly, this new team member will want to improve their skills … apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Main Responsibilities: Managing all paperwork Ensuring customer expectations are met Managing workload Quality Management Achieving company KPIs for attendance in line with the clients' SLA Teamwork and collaboration Problem solving Customer More ❯

with the implementation, onboarding, training and engagement of Everys products and services. You will be an integral member of the business working within the Customer Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys … customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Most of the team are based out of the Leeds office, the successful candidate will be expected to travel to the Leeds office on occasion Key Responsibilities Customer Expectation … to enhance product engagement and satisfaction. Multitasking Across Multiple Projects: Oversee and manage the simultaneous rollout of multiple products, maintaining a high standard of service in every interaction. Customer Service Excellence: Provide exceptional customer service and online guidance to diverse audiences, ensuring a positive experience. More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … Livingston – this is a hybrid role with two days a week working from home after probation.In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via … phone, email and through self-service portals. Job Specification: Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA'S. You will also work with the Hardware Support Manager to develop and improve process More ❯

an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. ________________________________________ Key Responsibilities … Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain … a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet More ❯

an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. ________________________________________ Key Responsibilities … Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain … a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet More ❯

Customer Service Analyst - Burgess Hill Your new company A global leader in biotechnology and diagnostics for medicines and diagnostics tools are looking for a 3-month temporary Customer Service Analyst to join their team. This is an excellent opportunity for someone that has a keen interest More ❯

Are you passionate about telecoms and broadband? Do you have experience in customer service or call handling? Are you a student with university experience in this sector looking for flexible work? If so, we want to hear from you! Position : Telecoms Broadband Support Location : Luton, UK Working Hours … so you will work alongside a global team, communicating with customers and colleagues in a friendly and professional manner. Key Responsibilities : Provide high-quality customer service over the phone in clear, professional English Assist with broadband installation, setup, and troubleshooting Resolve customer queries and issues effectively and … efficiently Maintain accurate customer records and service logs Work closely with other departments, including our India-based team, to ensure customer satisfaction Essential Requirements : Previous experience in telecoms or broadband support, or university experience in a related field Strong call handling experience Excellent spoken and written English More ❯

Are you passionate about telecoms and broadband? Do you have experience in customer service or call handling? Are you a student with university experience in this sector looking for flexible work? If so, we want to hear from you! Position : Telecoms Broadband Support Location : Luton, UK Working Hours … so you will work alongside a global team, communicating with customers and colleagues in a friendly and professional manner. Key Responsibilities : Provide high-quality customer service over the phone in clear, professional English Assist with broadband installation, setup, and troubleshooting Resolve customer queries and issues effectively and … efficiently Maintain accurate customer records and service logs Work closely with other departments, including our India-based team, to ensure customer satisfaction Essential Requirements : Previous experience in telecoms or broadband support, or university experience in a related field Strong call handling experience Excellent spoken and written English More ❯

services at all levels of the organization. The role-holder will work closely with the Information Product Management Lead and be accountable for the service design, monitoring, and managing the performance, quality, and all operational aspects of the services. The individual will also manage all the Center teams, providing … to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you. Responsibilities: Service Orientation: Act as the 'face' of the service Firm-wide, and lead on adoption, representing the service at all levels of the … Work closely with the Director of Knowledge Operations and the relevant Knowledge Specialists to design and sign off on all the information product management service materials; Define KPIs and SLAs and other service metrics, monitor and manage the performance and quality of the services and manage all operational More ❯

more than one IT Support Engineer, for our growing busy Managed IT Services team! Both are exciting and busy roles, with varied activities, supporting customer end users and systems. Depending on skills, you might be more desktop support orientated, or have a wider IT Support Engineer role, covering MS … Cloud, Networks, Backups and Servers and Cyber Security. You will be a very customer focused IT Support Engineer, willing to grow your skills, in width and depth and who can take the lead in support fault fixing and support call completion. You'll be used to providing a caring … and professional experience to our Clients and users. We've been rated in the Top 50 Best Managed Service Providers in the UK. We're a skilled team, with a caring, friendly approach to our customers. We have a very customer-centric culture, focusing on delivering excellent service More ❯

Customer service, scheduling and planning skills, Strong IT knowledge Your new company A fantastic opportunity to work for a large property services organisation with over 1000 employees. Their services include repairs, void refurbishments, planned maintenance works and more! Your new role You will be responsible for liaising with … numerous suppliers, subcontractors and clients to schedule appointments efficiently, ensuring service level agreements are met. What you'll need to succeed : Repair and maintenance background desirable, not essential Strong communication skills Basic building maintenance knowledge desirable, not essential Strong administrative skills Ability to prioritise works and ensure works in … Strong communication skills Good level of written English Strong IT Skills Ability to communicate with different stakeholders in a fast-paced environment Passion for customer service What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date More ❯

Customer Support This well-established Technology company is experiencing huge growth as they continue their expansion. They have an exciting new opportunity in their Customer Support team , which operates a very friendly, collaborative and open working model. Thecompanyhasaveryhighlevelofemployeeengagement. As well as daily client interaction , the team lies at … the heart of a busy operation and the job will see you interfacing with a variety of other departments. Essentially, its a Customer Service position, that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat … understanding of MS Office365 - e.g. strong Excel and Word. The desire to learn is key! Thecompanyisgrowingandwouldlikesomeonewhowantstobepartoftheirjourney,apersonwhocanreallysettleintothisrole,learnandgrowwithitforthelong-term. Your background: Experience of external customer service/support, with strong communication skills. Location : To begin with (for the initial 2-3mths) this is a an office-based More ❯

landscape. You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work … integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of More ❯