351 to 375 of 474 ITIL Jobs in the UK excluding London

Represent the team in technical and business meetings with professionalism and confidence Collaborate closely with Business and Operational teams to ensure service excellence Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis Manage automation tools in compliance with security and governance policies (eg, CyberArk, ServiceNow) Participate … Automation BMC Control-M Output Management Splunk dashboard and alert development SAS knowledge Windows Server administration REST API integration Familiarity with ServiceNow and ITIL processes Knowledge of CA7 operations and Control-M scheduling Basic web development skills File transfer protocols and processes Understanding of Agile methodologies Proficiency in Microsoft Office ...

Represent the team in technical and business meetings with professionalism and confidence Collaborate closely with Business and Operational teams to ensure service excellence Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow) Participate … Automation BMC Control-M Output Management Splunk dashboard and alert development SAS knowledge Windows Server administration REST API integration Familiarity with ServiceNow and ITIL processes Knowledge of CA7 operations and Control-M scheduling Basic web development skills File transfer protocols and processes Understanding of Agile methodologies Proficiency in Microsoft Office ...

/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance … with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation ...

skills - Excellent communication skills both oral and written - Strong negotiation skills - Works well with a team and can work autonomously - Knowledge and application of ITIL - Pass and continue to meet Disclosure Scotland Desirable Skills: - ITIL v3 Foundation certificate or above - Project management PRINCE2 foundation certificate or knowledge/application ...

accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB … discovery integrations Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (e.g. ServiceNow CISCMDB) - highly desirable The Kind of Person ...

customer service and ensuring customer effort is minimised. Successfully managing and delivering projects through project planning, work assignment and stakeholder communication. Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management. Support customers by providing communications management … other duties as required by the IT Service Support Manager. Qualifications IT related Degree or equivalent. CompTIA A+, Network+, Security + or equivalent. ITIL Foundation. Leadership or management training or certification. Experience/Knowledge Managing others to complete a goal whilst enabling success. Experience coaching, mentoring, knowledge sharing or shadowing. ...

customer service and ensuring customer effort is minimised. Successfully managing and delivering projects through project planning, work assignment and stakeholder communication. Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management. Support customers by providing communications management … other duties as required by the IT Service Support Manager. Qualifications IT related Degree or equivalent. CompTIA A+, Network+, Security + or equivalent. ITIL Foundation. Leadership or management training or certification. Experience/Knowledge Managing others to complete a goal whilst enabling success. Experience coaching, mentoring, knowledge sharing or shadowing. ...

part of the onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

equivalent in an IT related discipline. Have the appropriate level of knowledge, skills and experience to achieve in post the Foundation Certificate in ITIL Service Management. Formal Customer Service Training. Desirable Degree in an IT related subject. Intermediate Certificate ITIL Service Management (Service Operation) or equivalent level of knowledge, skills ...

/Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices ...

infrastructure and applications. Excellent communication and stakeholder management. Ability to stay calm under pressure. Analytical thinking and problem solving mindset. Experience with ITIL frameworks (especially Incident, Problem, Change). Essential skills/knowledge/experience: Have worked as Major Incident manager for atleast 6-10 yrs. Knowledge of other ITIL … verbal) Ability to work under pressure in a highly demanding environment. Expertise in ServiceNow and MIM workbench Desirable skills/knowledge/experience: ITIL V3 foundation certified Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement ...

such as Asp.Net, Python, PHP, Apache. Experience managing SQL databases (Azure DB, Managed SQL, MS SQL & MySQL). Strong troubleshooting skills and familiarity with ITIL-based service processes. Excellent written and oral communication skills, with the ability to manage small projects and prioritize effectively. Desirable: AZ 104, AZ 204/… certifications, ITIL v3/4 qualification, experience in an Agile environment. If you are interested in this opportunity please apply online or for more information, please contact ...

Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents … changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain ...

maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements … managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship-building skills Hands-on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business-focused, service-driven mindset Excellent communication and presentation skills ...

IT Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience ...

consistently met Communicating clearly with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience … supporting desktop environments and troubleshooting complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication ...

ensuring effective resolution and stakeholder communication Oversee change control and service transition processes Manage multi-vendor/SIAM environments, ensuring seamless service integration Champion ITIL best practice and continuous service improvement (CSI) Maintain documentation and support audit and compliance requirements within a secure environment Required Skills & Experience Active SC Clearance … essential) Proven experience working on Ministry of Defence (MoD) programmes (essential) Strong background in IT Service Management leadership roles Deep understanding of ITIL frameworks (v3/v4) Experience operating within secure, regulated environments Demonstrable experience managing multi-supplier/SIAM delivery models Strong stakeholder management skills across technical ...

successfully onboard new or updated services into live operations About You Proven experience in a Service Operations or ITSM leadership role Strong knowledge of ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow … Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional certifications (PRINCE2, PMP) advantageous Security Requirements Due to the nature of this role, candidates must be eligible for UK Security Clearance (SC). This typically requires ...

Ref: MGCON2820 Location: Stevenage (SG1) Hours: Monday to Friday 9am-5pm Pay: £725 per day via umbrella Duration: Ongoing Contract – Long Term Duties The Head of Oracle Cloud Applications is responsible for the delivery, management ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

Senior IT Manager – Corporate Applications £80,000–£90,000 + Bonus | Hertfordshire, UK | Full-Time Are you ready to lead a high-impact applications ecosystem and shape the digital backbone of a global organisation? If ...

Service Manager - ITIL/ITSM - hybrid - £80K Hybrid - 2 days a week in office - Kings Cross Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service … Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with tools such ...

optimisation and enhancement of enterprise ITSM platforms . Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance . Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments . Senior ITSM Engineer … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks , ideally with ITIL v4 certification . Experience delivering secure, large scale ITSM tooling solutions . Knowledge of Windows Server, Active Directory, Group ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated … able to interpret service data and turn insight into improvement actions. • Excellent communication and stakeholder management skills. • Fluent in English, both written and verbal. • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning the end-to-end service relationship ...