376 to 400 of 444 ITIL Jobs in the UK excluding London

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

modules CE, Power Automate SQL/data querying, manufacturing, distribution or professional services background. Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Background in manufacturing, distribution, or professional services ITIL Apply today to join a business where technology, process improvement and user engagement ...

issues, perform upgrades and install SSL certificates Basic working knowledge of SCOM and/or Azure Monitor Experience working with ServiceNow or a similar ITIL system Nice to have: Powershell Qualifications Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). ITIL Foundation certification (preferred). ...

issues, perform upgrades and install SSL certificates Basic working knowledge of SCOM and/or Azure Monitor Experience working with ServiceNow or a similar ITIL system Nice to have: Powershell Qualifications - Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). - ITIL Foundation certification (preferred). Please send ...

issues, perform upgrades and install SSL certificates Basic working knowledge of SCOM and/or Azure Monitor Experience working with ServiceNow or a similar ITIL system Nice to have: Powershell Qualifications Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). ITIL Foundation certification (preferred). 'This role requires ...

upgrades and install SSL certificates \n Basic working knowledge of SCOM and/or Azure Monitor \n Experience working with ServiceNow or a similar ITIL system \n Nice to have: Powershell \n\n Qualifications \n \n Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). \n ITIL Foundation ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...

Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments … constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services ...

understanding of Endpoint Security, PKI, Identity Management, Networking, and Cloud Technologies. Experience designing and implementing enterprise-scale endpoint management solutions . Strong knowledge of ITIL processes , including Incident, Change, Problem, Release, and Service Management. Eligible for UK Security Clearance . Preferred Skills Endpoint architecture and migration experience from Configuration Manager … Intune/Endpoint Management SME or Architect who has worked in large enterprise environments and can combine endpoint engineering, security, automation, architecture, and ITIL service management expertise. ...

will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will … will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with ...

technology teams. Strong reporting, documentation, and analytical skills. Excellent communication and stakeholder management abilities. Experience working within large-scale enterprise technology environments. Familiarity with ITIL change management principles and best practices. Preferred Qualifications ITIL Foundation or related Service Management certification. Experience supporting technology modernization or transformation programmes. Knowledge of risk ...

problem solver with the adaptability to navigate changing priorities and evolving situations. Self starter with excellent organisation and workload management skills. Solid understanding of ITIL principles, service transition practices and project management frameworks (ITIL and PMP/PRINCE2 certifications). Able to travel to the office and other sites when ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

experience (provisioning, deployment, maintenance) Basic networking knowledge and exposure to Active Directory/DNS/DHCP Understanding of cybersecurity best practices and familiarity with ITIL Excellent communication skills and a proactive, user-focused approach Desirable: Microsoft 365/ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux. The package ...

Experience of project governance, risk management and financial management. Desirable Experience in complex enterprise or regulated environments. Experience delivering digital transformation programmes. Knowledge of ITIL service management principles. Portfolio or programme delivery exposure. Relevant certifications such as AgilePM, Scrum Master, SAFe, Prosci, APMG Change Management, ITIL Foundation or MSP Practitioner. ...

models, commercial arrangements, and operational risks, providing recommendations based on evidence and best practice Assisting clients in implementing service management frameworks and processes, including ITIL-aligned practices Supporting supplier engagement activities, clarification processes, and commercial discussions Providing independent client-side assurance that proposed solutions and service models are appropriate, effective … collaboration with a wide range of stakeholders. Experience in two or more of the following areas is beneficial: Service management frameworks and practices, including ITIL Service transition, mobilisation, operational readiness, or supplier onboarding activities Technology procurement, commercial evaluations, and contract development TETRA communications systems, radio networks, or other mission-critical ...

knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. … Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician ...

timely resolution of incidents and driving continuous service improvement. You will play a key role in enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best practices. As a person you will be curious and proactive, a creative problem solver, a confident communicator and collaborative team player with … incident reviews. Identify trends and implement preventative measures to reduce recurring incidents. Drive service enhancements and continuous improvement across multiple services. Ensure adherence to ITIL best practices and contribute to service reporting and governance. Requirements Proven experience in Incident and Problem Management within a Managed Services environment. Strong understanding ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

network security operations within a highly regulated environment. You will manage firewall operations, security incidents, policy exceptions, compliance, and governance while ensuring alignment with ITIL processes and regulatory requirements. Key Responsibilities Provide day-to-day operational support for enterprise network security and firewall environments. Manage firewall requests, policy changes, exceptions … risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. Maintain accurate operational, security, and audit documentation. ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

distressing and emotional circumstances. Person Specification Qualifications Essential Relevant IT Degree or equivalent knowledge and experience working at degree level Desirable PRINCE2 qualification ITIL qualification Knowledge, Skills, Training and Experience Essential 3 years post graduate in-depth practical experience in a specialist IT field Experience of Hospital administrative procedures … setting and establishing targets/priorities. Good time management and organisational skills Able to work alone and as a team member Experience of delivering ITIL practices Have a pleasant, open, friendly and honest disposition. Motivated and self-driven Flexible attitude to prioritisation of workload due to the dynamic nature ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … Responsibilities: Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process. Acting as the primary point of contact and trusted relationship owner for your customer accounts. Leading, coaching and scheduling a team of service desk analysts ...

desk and support Oversee day-to-day IT operations, ensuring reliable, secure and resilient services Manage incident, problem and change processes in line with ITIL principles Monitor and improve service performance, including SLAs, KPIs and customer satisfaction Support business-critical platforms, including D365 and other core systems Manage third-party … operations, infrastructure and service delivery teams Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration Experience with ITIL-aligned incident, problem and change management Strong supplier, risk and budget management experience Excellent communication, analytical and problem-solving skills Ability to translate technical issues into ...

disaster recovery. Managing complex system changes and releases. Working closely with Infrastructure, Development, Security and third-party suppliers. Driving continual service improvement and promoting ITIL best practices. Mentoring colleagues and helping develop technical capability across the team. What We're Looking For We're particularly interested in candidates with experience … . OpCon job scheduling or another enterprise scheduling platform. SQL Server administration, troubleshooting and performance tuning. Windows Server environments. PowerShell scripting. SFTP. Azure DevOps. ITIL/ITSM practices. Major Incident Management within a production support environment. Automation and operational improvement initiatives Contact: Zach Bennett - CPS Group By applying to this ...