Senior Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Hybrid - 2 days per week in the Southampton Office £37,000 - £42,000 We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk click apply for full job details More ❯
support outside normal hours when required. Skills & Experience Strong experience with VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Proven background in business systems analysis and ITIL service management. Familiarity with Infor SyteLine ERP or similar ERP systems. PRINCE2 practitioner-level project management experience. Knowledge of Microsoft operating systems and .NET development. Strong communication, problem-solving, and More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Henderson Scott
enterprise architects Familiarity with SAP Activate , Solution Manager , ARIS/Signavio , and hybrid/agile delivery models ?? Desirable Qualifications SAP S/4HANA certification (Finance, Logistics, or Architecture) TOGAF, ITIL, or Cloud (AWS/Azure) certifications a plus Ready to help shape what great looks like in enterprise SAP delivery? Apply now to find out more. More ❯
modules. REST and SOAP APIs across all Fusion modules for system integration. Strong SQL, OTBI/BI Publisher, and integration skills (OIC, APIs). Understanding of financial processes and ITIL service management. Excellent communication and problem-solving abilities. Be part of a diverse, empowered team that mirrors a global client base and thrives on collaboration and innovation. Carbon60, Lorien & SRG More ❯
client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience in IT service delivery or operations management. Strong More ❯
client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience in IT service delivery or operations management. Strong More ❯
Southampton, North Stoneham, Hampshire, United Kingdom
Alphascan
client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience in IT service delivery or operations management. Strong More ❯
opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.Salary is going to be in the region of £40- 60k depending on experience within similar roles. The Role:Manage high-priority and major incidents through to resolution.Assess More ❯
complex environments Strong understanding of finance and procurement processes Excellent stakeholder management and communication skills Ability to lead cross-functional teams and third-party vendors Relevant certifications (e.g. PMP, ITIL, Agile) are desirable Experience of delivering similar projects in a manufacturing, construction, engineering or related industry. This is a fantastic opportunity for a confident and capable IT Project Manager to More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Hays
and technical architecture. Partner with business stakeholders to deliver IT services aligned with strategic goals. Lead planning and integration of data solutions and application environments. Ensure operational excellence using ITIL and ISO27001 standards. Collaborate globally to define data and architecture standards. Manage vendor performance and service levels. Champion data governance and compliance across the UK organisation. Oversee budgets, resource planning More ❯
Advanced SQL skills with experience in large-scale environments Proven track record with lineage, documentation, and governance (Unity Catalogue, Purview) Experience implementing data quality and observability controls Familiarity with ITIL change and incident management Hands-on experience enabling AI/ML in a data platform Strong ETL/ELT engineering skills Desirable Experience with Python and related tooling Understanding of More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
Hays Technology
and technical architecture. Partner with business stakeholders to deliver IT services aligned with strategic goals. Lead planning and integration of data solutions and application environments. Ensure operational excellence using ITIL and ISO27001 standards. Collaborate globally to define data and architecture standards. Manage vendor performance and service levels. Champion data governance and compliance across the UK organisation. Oversee budgets, resource planning More ❯
Advanced SQL skills with experience in large-scale environments Proven track record with lineage, documentation, and governance (Unity Catalogue, Purview) Experience implementing data quality and observability controls Familiarity with ITIL change and incident management Hands-on experience enabling AI/ML in a data platform Strong ETL/ELT engineering skills Desirable Experience with Python and related tooling Understanding of More ❯
About You Were looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing teams. Holds a full UK driving licence and is willing More ❯
or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯
You We’re looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing teams. Holds a full UK driving licence and is willing More ❯
networking, and hardware support. Bonus points for Mac OS, Apple devices, AV systems, and mobile device management (iOS/Android). Knowledge of patching tools (SCCM, JAMF, VMware) and ITIL practices. A proactive mindset-you spot opportunities to make things smoother, faster, and better. Why you'll love it here Impact: You'll shape how the whole business experiences IT. More ❯
CF37, Pontypridd, Rhondda Cynon Taf, Mid Glamorgan, United Kingdom
Artis Recruitment
or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯
Lockington, Derby, Derbyshire, England, United Kingdom
James Andrew Recruitment Solutions (JAR Solutions)
second-line technical expertise to end users and ICT colleagues Deliver excellent customer services using telephone, face to face, email, video, and instant messaging Work within agreed ISO/ITIL/Service Desk Institute management processes including Service Level, Incident, Problem, Change, Capacity, Configuration and Release management Procure ICT hardware, software and services whilst ensuring software licensing compliance Create high More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
contingency This role will require a flexible approach and may occasionally require out of hours support What youll need The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now too ling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
SNG (Sovereign Network Group)
lead on every stage of the product lifecycle — ensuring our digital products deliver measurable outcomes and enhance user experience You'll also: Own a portfolio of product releases, ensuring ITIL, enterprise IT, data, and engineering standards are followed. Create and promote outcome-driven product roadmaps, aligning stakeholders across the business. Manage budgets of around £500k and a small team of More ❯
locally between data centres using our company car) Bonus points (but not required!) if you have experience with Intel or IBMi (also known as iSeries or AS400), familiarity with ITIL principles or a related qualification, and/or previous experience in a support or operations environment What You’ll Get from Us £32,000-£38,000 (which consists of More ❯
Atlantic Wharf, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aldi
to the best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation (Desirable) Qualifications such as ISTQB, ITIL etc. (Desirable) Previous technical exposure to Electronic Retail Point of Sale systems (Desirable) What You’ll get in Return Salary starting £31,335 rising to £35,020 Monday to Friday More ❯
MCSE/MCSA in server support with evidence of continued professional development Educated to NVQ Level 3 or equivalent in an IT related subject gained through specific relevant experience ITIL V3/4 foundation Ability to produce high quality documentation to enhance the quality and reliability of IT services Experience of troubleshooting end- user networking incidents and escalating when required More ❯
MCSE/MCSA in server support with evidence of continued professional development Educated to NVQ Level 3 or equivalent in an IT related subject gained through specific relevant experience ITIL V3/4 foundation Ability to produce high quality documentation to enhance the quality and reliability of IT services Experience of troubleshooting end- user networking incidents and escalating when required More ❯