476 to 500 of 543 ITIL Jobs in the UK excluding London

drive decisions. Experience supporting or partnering with Service Delivery Managers in operational contexts. Excellent communication and facilitation skills, especially with senior stakeholders. Familiarity with ITIL or other service management frameworks. Proficiency with service design and analysis tools such as Miro, Visio, or similar. Understanding of digital service delivery and agile … Clear communicator comfortable engaging stakeholders and facilitating workshops. Detail‐oriented documenter who maintains accurate service catalogues and process artefacts. Adaptable team player familiar with ITIL, digital service delivery, and agile environments. Why Join Us? We’re a purpose‐driven organisation committed to creating positive impact and championing inclusion. ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...

field of ICT Technical Design and Support Achieve End User Computing related certification within an agreed time Desirable Information Technology Infrastructure Library (ITIL) 4 Foundation Post graduate qualification in a relevant subject Microsoft qualifications such as MD-102 or MS900 Experience Essential Recent hands on, IT technical experience of industry ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience … Director within large, complex environments Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International delivery teams Exceptional ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering to SLAs Contract Management Exceptional knowledge of Incident ...

improvements and identifying cost-saving opportunities across your assigned business areas. Responsibilities Manage IT services for assigned business areas and vendors in line with ITIL best practice. Lead service design and transition activities, maintaining the IT service portfolio and reviewing service impact assessments. Monitor and manage day-to-day vendor … ensuring business impact is understood and communicated. Interested? Here's what you'll need to be successful Degree-level education or equivalent experience, with ITIL v3 or ITIL 4 Foundation certification desirable. Significant experience in IT roles, including several years in service delivery or service management positions. Strong knowledge ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with excellent knowledge of ITIL … Delivery Management within large, complex environments Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International delivery teams Excellent ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering to SLAs Contract Management Excellent knowledge of Incident ...

effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change). Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource ...

Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement … phone number removed) in order to be considered. Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ID, IAM, Identity access management, ITIL, Prince2, Service delivery Manager, Cyber Security, ISO27001, Cyber Essentials Plus, Networking, acquisition, Infrastructure manager, Head of Infrastructure, IT manager, Microsoft365, M365, InTune, Entra ...

technologies LAN and Wi-Fi environments DMZ zoning Familiarity with structured cabling, tracing, patching and identifying common faults. Desirable: Professional certifications (e.g., CompTIA, CCNA, ITIL) or equivalent experience. Experience working with frameworks such as PCI DSS, ISO 27001 or ITIL v4. Awareness of PCI DSS requirements. Licence Requirement A full ...

experience with ServiceNow, including CMDB/AMDB data models Solid understanding of data architecture and data lineage concepts Knowledge of I TSM/ITIL frameworks and IT asset management Ability to read and interpret technical materials such as scripts or configurations Nice to have Experience in financial services or large … enterprise environments Agile or programme management experience ServiceNow, ITIL, or data visualisation certifications If this is a strong fit, and you can commit to 3 days per week in Glasgow, please apply via the link. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. ...

internal teams and account managers to support client roadmaps and service quality. Support recruitment, onboarding, and training of new team members. Maintain and refine ITIL-aligned processes , documentation, and service desk standards. To succeed in this role, you'll need: Experience managing an IT Service Desk or Service Delivery function … MSP. Strong leadership and people-management skills with a calm, structured approach to escalations. Solid understanding of IT operations and ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage, NinjaOne (advantageous ...

TECHNICIAN KEY POINTS Onsite role based in Newark- £28K Provide first-line technical support to internal users across multiple sites Opportunity to gain an ITIL Level 3 qualification Mix of service desk work, hardware/software support, and basic network/server monitoring Flexibility required for occasional out-of-hours … facilities Free onsite staff parking (current arrangement under ongoing review) 1 day paid volunteering leave per year Ongoing training and development, including a funded ITIL Level 3 qualification THE ICT 1ST LINE SUPPORT TECHNICIAN ROLE In this role, you'll act as the first point of contact for internal users ...

Security focused Solutions Architect Are you security focused, like working in a client facing environment delivering security Solutions? Looking for an Architect to join an amazing highly talented team. Delivery cutting-edge, high security solutions ...

met. Drive standardisation of processes across support areas, promoting high-quality service delivery. Support early life support and transition plans to BAU, within ITIL and Agile frameworks. What you'll bring: Extensive experience in Service Transition within large, complex organisations. Proven ability to drive customer excellence across diverse service portfolios. … service concepts and techniques. Excellent communication skills, capable of simplifying complex topics. Skilled in risk management, problem-solving, and stakeholder engagement. Qualified in ITIL V3/V4, with experience in Agile methodologies. Certifications such as Prince2 or MSP are desirable. Willingness to travel and hold DV security clearance. Join ...

Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on ...

responsible for ensuring that new and changed services are transitioned into live operation in a controlled, compliant, and effective manner. Operating within an ITIL-aligned environment, the role acts as the bridge between Project Delivery and Live Service, ensuring that services handed over from Project Managers meet required operational, security … aligned to agreed service levels from day one. Strong experience as a Service Transition Manager or similar service management role Solid practical knowledge of ITIL (v3 or v4) and service lifecycle management Experience transitioning services from project delivery into live operation Experience working in Microsoft-centric environments Strong understanding ...

platforms Knowledge of GridOS ecosystem and DERMS integration Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2) Cloud/hybrid environments (Azure, AWS) Certifications: ITIL, Security+, or utility-specific systems training Scripting/automation: Python, Bash, PowerShell Key Responsibilities L2/L3 support for DERMS applications, integrations, and services Monitor … scalability, and cybersecurity Maintain knowledge base, SOPs, and runbooks Support DER aggregation, forecasting, optimization, scheduling, and dispatch Participate in 24x7 on-call rotation Follow ITIL incident, problem, and change management processes Required Qualifications Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience) 3+ years ...

recruit and lead a new IT Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when … tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks Strong vendor ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager with good knowledge … ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering to SLAs Contract ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience … delivering to SLAs, to work closely with a key end customer.Key Requirements: Proven experience in Service Delivery Management within large, complex environments Strong ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering to SLAs Contract Management Excellent knowledge of Incident, Problem ...

Methodology Knowledge: Proficient in project planning techniques such as PRINCE2, ideally at an enterprise level. Communication Skills: Excellent ability to present complex information clearly. ITIL Foundation Certificate: Holder of ITIL Foundation or comparable experience in IT Service Management. organisational Skills: Strong skills in managing multiple priorities effectively. Desirable Qualifications: Degree ...

ability to work closely with internal stakeholders Willingness to be onsite in Bedford, with weekly travel to London (1-2 days) Desirable ITIL certification or strong ITIL-aligned working practices Experience working closely with Customer Success or Account Management teams What We Offer Salary ...

Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ...