476 to 500 of 553 ITIL Jobs in the UK excluding London

detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial ...

Cloud, End User Computing and Cyber Security teams. Drive the delivery of high-quality ICT services across 1st, 2nd and 3rd line support. Embed ITIL best practice across Incident, Problem, Change and Continual Service Improvement. Manage cloud infrastructure, cyber security platforms and operational technology services. Lead and mentor technical managers … response Vulnerability management Endpoint protection Experience managing enterprise networking, end user computing and modern workplace technologies. Strong supplier and contract management experience. Experience delivering ITIL-based service management and continual service improvement. Experience developing service reporting, KPIs and operational performance frameworks. Experience leading multidisciplinary technical teams through change and transformation. ...

IT Infrastructure Engineer Location: Omagh Job Type: Full-time Salary: £Negotiable REED Technology are delighted to partner with an excellent FMCG organisation who are seeking to hire an IT Infrastructure Engineer. As an IT Enterprise ...

A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician . This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a robust ...

that customers receive a professional, responsive and well-governed service that meets operational expectations and supports long-term customer confidence. Qualifications and Certifications Mandatory • ITIL Foundation v4 or v5 Foundation • Security Clearance: SC (essential), DV (preferred). Desirable • ITIL Practitioner, Managing Professional or equivalent IT service management certification. • Service management ...

including troubleshooting performance and access issues Familiarity with monitoring tools such as SCOM and/or Azure Monitor Experience using ServiceNow or similar ITIL-based ticketing systems Qualifications Microsoft Certified: Azure Database Administrator Associate (or equivalent) - desirable ITIL Foundation - desirable What you'll get in return Opportunity to work within ...

rather than just report them. Critically, you build structure where it doesn't yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher-level ITIL qualifications (Managing Professional or Strategic Leader) are a strong advantage. Project ...

across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents and complete projects from design through implementation, testing and transition to service. You will mentor and guide the ICT team … networks and Microsoft 365 - Manage liaison with third party suppliers and support contractors to ensure effective problem resolution - Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation - Act as incident manager for major incidents, including cyber security incidents as required - Provide mentoring, guidance and knowledge ...

activity on the ticketing system Supporting user account management including resets and access requests Keeping users updated throughout the lifecycle of their request Following ITIL processes, information governance and data protection standards Essential Criteria: Experience within a service desk or first line IT support role Good customer service and call … handling experience Understanding of ITIL principles and ticketing systems Basic knowledge of Microsoft Office and desktop hardware Strong communication and problem solving skills Ability to work under pressure and manage workload effectively If your skills match the above criteria, please apply with your up-to-date ...

activity on the ticketing system Supporting user account management including resets and access requests Keeping users updated throughout the lifecycle of their request Following ITIL processes, information governance and data protection standards Essential Criteria: Experience within a service desk or first line IT support role Good customer service and call … handling experience Understanding of ITIL principles and ticketing systems Basic knowledge of Microsoft Office and desktop hardware Strong communication and problem solving skills Ability to work under pressure and manage workload effectively If your skills match the above criteria, please apply with your up-to-date ...

/2nd/USER SUPPORT/IT FULFILMENT/EXCHANGE/ACTIVE DIRECTORY/O365/WINDOWS/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL/1st/2nd/USER SUPPORT/1st/2nd/USER SUPPORT/IT FULFILMENT/EXCHANGE/ACTIVE DIRECTORY/O365/… WINDOWS/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL/1st/2nd/USER SUPPORT ...

high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate … Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership ...

updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with … knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service ...

have the opportunity to share knowledge, develop your technical expertise and contribute to the continuous improvement of services while operating within established ITIL-based service management processes. Key Responsibilities Investigate, triage and resolve incidents, service requests and technical issues in a timely manner. Proactively monitor and maintain system health … technical focal point for Elastic-related incidents, problems, changes and service requests. Support a combination of operational (BAU) activities and project-based work. Follow ITIL-based service management processes to ensure consistent and high-quality service delivery. Build and maintain effective working relationships with internal stakeholders and third-party suppliers. ...

reviewing the current Service Desk team, agreeing an action plan to ensure a high-performing service desk function, as well as implementing and maintaining ITIL best practice. Longer term, the role will take ownership of continuous improvement and automation, as well as ensuring successful tech adoption across the business through … multi-vendor environments is essential, as is a strong understanding of IT Asset Management principles and best practice. You will possess strong knowledge of ITIL and SIAM methodologies and demonstrate experience across incident, problem and change management disciplines. Excellent stakeholder engagement skills and the ability to build effective relationships across ...

visual workflows. Oversee the full Incident & Request life cycle from initial capture through to closure in line with agreed service levels and ITIL best practise. Assist with identifying any Major Incidents, communicating to the Incident Manager and liaising with external stake holders. Help and mentor the Service Desk Analysts, through … Integration Skills:Experience usingAPI Key/Authtokensto link ManageEngine products or connect to third-party apps (Slack, Jira, etc.). Qualifications & Soft Skills Certifications:ITIL v4 Foundation and ideally aManageEngine Certified Professionaldesignation. Communication:Ability to train junior staff on ManageEngine best practices and KB creation. Ability to work well ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analysts Strong experience managing … mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site ...

searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Our client promotes a culture of learning and development, so applicants with little commercial experience who seek IT entry/junior roles, are welcome … remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual ...

Solutions Architect Are you security focused, like working in a client facing environment delivering security Solutions? Looking for an Architect to join an amazing highly talented team. Delivery cutting-edge, high security solutions for a ...

line, ensures secure and efficient user provisioning, and maintains consistent endpoint standards while contributing to service improvement initiatives and project delivery within a structured ITIL environment.This role is a FTC until Jan 2027 and will require you to be onsite when required in Darlington more frequently at the beginning … Intune, SCCM, Autopilot, and MDM Ability to triage, troubleshoot, and resolve complex endpoint and user issues Experience of incident and problem management within an ITIL framework Knowledge of endpoint security, networking fundamentals, and print management Use of scripting or automation to improve efficiency Strong communication skills and a structured, methodical ...

recruit and lead a new IT Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when … tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks Strong vendor ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery Manager or similar role Experience managing, building or developing IT teams Strong understanding of ITIL-aligned service delivery processes ITIL Foundation qualification Strong stakeholder management across business, technical and security teams Experience with incident, request, change, escalation and service transition … subject to required skills, your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Delivery Manager, Service Delivery Manager, ITIL, Incident Management, Change Management, Problem Management, Service Transition, Vendor Management, Stakeholder Management, Secure Operations, Defence, Security Clearance ...

better ways of working. Able to work well in a busy, changing environment. Collaborative and confident working with both technical and non-technical teams. ITIL 4 Foundation certification. Able to understand ITIL Service Design and Service Transition processes and best practice. Overseen the move of services from project delivery into … live support. Previously worked in ITIL-based service management environments. Understand service acceptance, operational readiness, and how to design support models. Able to produce clear, useful service documentation, operational models, and value-focused metrics. Familiar with ITSM tools and service delivery frameworks. Experience working with offshore support teams and third ...

involved in improvement initiatives beyond BAU support. Experience Strong background in IT support and understanding of service desk/service support environments. Technical Skills ITIL certified (or strong understanding of ITIL practices as standard for IT support roles) although not essential Proficient in Microsoft services and tools. ServiceNow experience ...