501 to 525 of 553 ITIL Jobs in the UK excluding London

Service Delivery Manager

Hiring Organisation
ConnexAI
Location
Manchester Area, United Kingdom
channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

Infrastructure Manager

Hiring Organisation
TechNest Talent
Location
Crawley, West Sussex, South East, United Kingdom
Employment Type
Permanent
Salary
£75,000
delivered to agreed standards and identifying opportunities to improve performance and value. You'll also be responsible for maintaining strong operational governance, supporting ITIL processes, and ensuring compliance with security, audit, and regulatory requirements. Finally, you'll take ownership of infrastructure budgets and resource planning, identifying opportunities to improve efficiency … managed service providers. Ability to build effective relationships with both technical and non-technical stakeholders. Experience working within complex enterprise environments. Good understanding of ITIL service management practices and infrastructure governance. Nice to Have Exposure to automation and Infrastructure as Code. Experience in highly regulated environments. Relevant Microsoft Azure ...

National IT Specialist - Network Infrastructure

Hiring Organisation
Aldi Stores
Location
Atherstone, Warwickshire, West Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£50,000
The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...

ITSM Analyst

Hiring Organisation
BPM Tech
Location
Bradford, West Yorkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£40,000 - £45,000 per annum
join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions ...

IT Service Management Analyst

Hiring Organisation
BPM Tech
Location
Leeds, West Yorkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£40,000 - £45,000 per annum
join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions ...

Helpdesk Team Lead / Manager - West Yorkshire

Hiring Organisation
Nextech
Location
Leeds, West Yorkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £50,000 per annum
communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership ...

NOC Engineer JBLE1 NI

Hiring Organisation
VANRATH
Location
Belfast, UK
rotating day/night shifts Eligible to obtain security clearance Desirable: CCNA or equivalent networking certification Windows OS and Server support experience Familiarity with ITIL service management environments Experience using network monitoring tools Previous exposure to critical infrastructure or high-availability environments Experience working with telecoms, MSPs, or enterprise support … other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today. Skills: NOC IT Helpdesk CCNA ITIL Windows Servers Benefits: Pension Annual Leave Paid Qualifications JBLE1 ...

Senior Azure Cloud Engineer

Hiring Organisation
Solus Accident Repair Centres
Location
Birchanger, Hertfordshire, United Kingdom
Employment Type
Permanent
Salary
GBP 50,000 - 65,000 Annual
success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

Senior Azure Cloud Engineer

Hiring Organisation
Solus Accident Repair Centres
Location
Stansted, Essex, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£65,000
success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

Red Hat/Linux Administrator

Hiring Organisation
Methods Business and Digital Technology Limited
Location
Stevenage, Hertfordshire, United Kingdom
Employment Type
Permanent
Salary
GBP 55,000 Annual
Administrator , you will play a key role in supporting engineering infrastructure, ensuring the stability, performance and availability of Linux-based environments. Working within an ITIL-aligned support function, you will provide day-to-day operational support while also contributing to infrastructure enhancements, project delivery and continuous improvement initiatives. This … platform availability, stability and performance. Support continuous service improvement initiatives. Investigate and resolve incidents, problems and service requests within agreed SLAs. Work within an ITIL-based support environment. Troubleshoot Linux operating systems and associated infrastructure. Collaborate with service desk, infrastructure and engineering teams to resolve technical issues. Support infrastructure design ...

DBA - Oracle / SQL

Hiring Organisation
CBSbutler Holdings Limited trading as CBSbutler
Location
North West, United Kingdom
Employment Type
Contract
Contract Rate
£400 - £470/day
RAC. Ensure database security, integrity and compliance within a secure environment. Work collaboratively with infrastructure and application support teams to maintain service excellence. Follow ITIL best practices for incident, problem and change management. Required Skills & Experience Strong commercial experience administering Oracle and/or Microsoft SQL Server databases. Proven expertise … Oracle RAC, Data Guard and SQL Server Always On. Strong troubleshooting and analytical skills. Experience working within enterprise or managed service environments. Understanding of ITIL processes is desirable. Active SC Clearance is essential. ...

Principal Network Engineer | Cisco | CCIE / CCNP

Hiring Organisation
Jarvis King Associates Ltd
Location
Manchester, North West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£95,000
facing credibility: calm under pressure, able to put a demanding client at ease Vendor accreditation to at least Professional standard Strong working knowledge of ITIL practices The following would be an advantage: Expert-level vendor accreditation in either: Cisco CCIE/CCNP, Aruba ACX/ACEX, Palo Alto PCNSE … money Stand the technical line when a request sits outside agreed scope, articulating clearly and professionally Document and continuously improve operational runbooks aligned to ITIL practices Other skills required: ** Composure Under Pressure ** - Stays calm in major incidents and demanding customer moments ** Professional Pushback ** - Strong enough technically and personally to advise ...

Service Desk Team Lead

Hiring Organisation
Proactive Appointments
Location
Maidenhead, Berkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£32,000 - £36,000 per annum
customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with Engineering teams to improve ticket progression and reduce unnecessary escalations. Promote ITIL best practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. About You Previous experience in a Service Desk Team Leader, Senior … Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. ...

Service Analyst

Hiring Organisation
Henderson Scott
Location
Milton Keynes, Buckinghamshire, South East, United Kingdom
Employment Type
Contract, Work From Home
Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage and maintain the IT Service Catalogue so it accurately reflects … needs. Ability to use quantitative and qualitative user data to drive outcomes. Comfortable working independently, sharing information and assisting others with service requests. Desirable: ITIL Foundation qualification, or willingness to achieve it within the probation period. Interested? Apply now for immediate consideration ...

Service Desk Team Lead

Hiring Organisation
Proactive Appointments
Location
High Wycombe, Buckinghamshire, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £35,000 per annum
Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. Responsibilities Lead … customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with Engineering teams to improve ticket progression and reduce unnecessary escalations. Promote ITIL best practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. If you're passionate about developing people, improving service delivery ...

Service Delivery Manager

Hiring Organisation
NCC
Location
Bristol, Avon, South West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£65,000
Operations delivery team. Design, implement and continuously improve the Secure Operations IT service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage … communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience of managing and building teams. ITIL v4/v5 foundation qualification Familiarity with implementing best practices across Microsoft environments. Awareness of common regulatory and compliance frameworks (e.g. ISO 27001, Cyber Essentials ...

2nd Line IT Support

Hiring Organisation
Randstad Technologies Recruitment
Location
Cornwall, United Kingdom
Employment Type
Permanent
Salary
GBP 30,000 - 35,000 Annual
join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues … desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills ...

Product Support Lead

Hiring Organisation
Precept Recruit
Location
Derby, Derbyshire, East Midlands, United Kingdom
Employment Type
Permanent
primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted … Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively ...

Lead Enterprise Architect

Hiring Organisation
Jobleads-UK
Location
Salisbury, England, United Kingdom
/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (Information Systems Examination Board) and one of the following – ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable Qualifications Experience of operating in a similar role in wider ...

Service Delivery Manager ITIL MSP

Hiring Organisation
Client Server
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£50,000
Service Delivery Manager (ITIL MSP) Remote UK to £50k Are you an experienced Service Delivery Manager who would relish the opportunity to set up and establish a service delivery function from the ground up? You could be progressing your career in an impactful role at a scaling tech/private … Salary to £50k Remote working Impactful role with strong career progression Apply now to find out more about this Service Delivery Manager (ITIL MSP) opportunity. ...

Software Support

Hiring Organisation
Matched Group
Location
Bletchley, Milton Keynes, Buckinghamshire, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £35,000 per annum
improve client satisfaction with transparency and effective communication. About You 3+ years experience supporting external customers in a Software Support or Application Support environment ITIL V3 Qualification or experience currently in an ITIL environment Excellent communications skills (Written and Verbal) Incident management experience i.e. understand, triage, diagnose incidents and tickets ...

Senior Information Security Analyst

Hiring Organisation
LANGLAND CONSULTANTS LTD
Location
Chesterfield, Derbyshire, England, United Kingdom
Employment Type
Full-Time
Salary
£50,000 - £54,000 per annum, Negotiable
Senior Information Security Analyst/Engineer/Architect to £54k + Benefits ISO27001, COBIT, SECURITY, ITIL, CISM, CISSP, PCI-DSS Lead Information Security Engineer/Analyst: Do you have a background working in an IT Security function and are able to identify and remediate threats or vulnerabilities, implement information security … passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst/Architect - About the company: Do you want to be part of a successful organisation, that strives to offer stable, sustainable ...

Project Manager

Hiring Organisation
Pearson Whiffin IT & Digital
Location
Milton Keynes, Buckinghamshire, South East, United Kingdom
Employment Type
Permanent
Salary
£50,000
vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification or practical experience working within ITIL-based service management environments. Additional project management qualifications such as PMP or Agile certifications would be advantageous. ...

Pre-Sales Solution Architect

Hiring Organisation
AWD Online
Location
Chorley, Lancashire, North West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£65,000
outcomes DESIRABLE Connectivity and SIP: Exposure to connectivity, SIP, networking and security architecture Migration Experience: Experience supporting large-scale migrations and multi-site deployments ITIL Experience: ITIL-aligned operational experience Solutions Architecture Background: Background in solutions architecture or senior pre-sales engineering BENEFITS Hybrid Working: Structured hybrid working scheme ...

Technical Operations Manager (Infrastructure)

Hiring Organisation
Warburtons Ltd
Location
Bolton, Greater Manchester, North West, United Kingdom
Employment Type
Permanent
Company description: At Warburtons, family is at the heart of our business. Five generations'? worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the ...