526 to 550 of 676 ITIL Jobs in the UK excluding London

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA APIs and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving skills More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA APIs and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving skills More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA APIs and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving skills More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

with supervisory or management control over projects and resources.-Evidence of successful delivery of strategic projects with targets.-Experience of complete project life cycles from project initiation to implementation.-ITIL awareness (IT Infrastructure Library: a set of comprehensive and inter-related codes of practice, useful to achieving the efficient support and delivery of high quality, cost effective IT services.) Please More ❯

incident review and root cause analysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best practices within an enterprise organisation is preferred. Please apply via the link or contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and More ❯

incident review and root cause analysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best practices within an enterprise organisation is preferred. Please apply via the link or contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and More ❯

impacted business growth. Expert knowledge of Private Wireless Networks deployment processes and their strategic impact on the technical and business environment. Advanced project/program management certifications including PMP, ITIL, Prince2, MSP, etc. 6 or more years of relevant work experience in senior program management or executive leadership roles. 5+ years of experience in technical wireless deployment management, with a More ❯

impacted business growth. Expert knowledge of Private Wireless Networks deployment processes and their strategic impact on the technical and business environment. Advanced project/program management certifications including PMP, ITIL, Prince2, MSP, etc. 6 or more years of relevant work experience in senior program management or executive leadership roles. 5+ years of experience in technical wireless deployment management, with a More ❯

a growing Business Development Consultancy in Bolton who is working with one of the world's largest certification providers. This qualification provider specialise in globally recognised qualifications such as ITIL and Prince2 and are seeking Customer Relationship and Sales Executives to assist their students. This is not a high-pressure sales role but a consultative position, speaking to individuals who More ❯

Project Executive to be Reading based out. Job Title = Senior Project Executive Location = Reading Duration= 6 Months IR35 Status: Inside Role: Advanced project/program management certifications including PMP, ITIL, Prince2, MSP, etc. 6 or more years of relevant work experience in senior program management or executive leadership roles. 5+ years of experience in technical wireless deployment management, with a More ❯

low-level designs. We are looking for a candidate with experience or familiarity with Architecture Description Language, such as UML and relevant knowledge and experience gained by working in ITIL, Prince2 or MSP. To excel in this role, you need to possess a good working knowledge of IT principles and enterprise products, with the ability to make recommendations. Why us More ❯

low-level designs. We are looking for a candidate with experience or familiarity with Architecture Description Language, such as UML and relevant knowledge and experience gained by working in ITIL, Prince2 or MSP. To excel in this role, you need to possess a good working knowledge of IT principles and enterprise products, with the ability to make recommendations. Why us More ❯

and Digital Architecture. The role includes responsibility for effective service transition from development to operations, ensuring new or modified services meet business expectations. Supporting the implementation and improvement of ITIL processes across the IT & Digital Team is also required. Experience in coordinating and responding to critical incidents as Incident Manager is beneficial. The role involves managing escalated Service Desk tickets More ❯

knowledge sharing across support teams Collaborate with Change Management to ensure effective implementation of problem fixes Own and continuously improve Major Incident and Problem Management processes Ensure compliance with ITIL standards and internal SLAs/OLAs Produce regular reports and dashboards on incident/problem trends, KPIs, and service improvements Provide training and guidance to technical teams on best practices … What skills & qualifications you will need: Strong understanding of ITIL v3 or v4 frameworks (certification preferred) Excellent communication and stakeholder management skills, including executive level reporting Proven experience in Major Incident and/or Problem Management roles within an ITIL-aligned environment. Ability to remain calm under pressure and lead cross-functional teams during crises Strong analytical thinking and problem More ❯

infrastructure. Further information is contained with the job descriptions. Person Specification Education & Qualification Essential NVQ3 or A-Level Education or equivalent experience Willingness to work towards further IT qualifications (ITIL, MCP CompTIA) Desirable Microsoft Professional Qualification (MCP, MCSA or Similar) Professional Membership (e.g. BCS) Additional Professional Qualification (e.g. Citrix, Cisco, VMware etc) ITIL Foundation Experience & Knowledge Essential Basic knowledge of … Microsoft Office including Excel, Outlook and Word Experience in Customer Service Desirable Experience managing customer expectations and service deadline Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Excellent communication skills in particular verbal on the telephone and face to face. Good interpersonal skills and the ability to handle users who may More ❯

expertise in Windows Server, SQL, Virtualization, and Cisco Networking (certifications preferred). Experience managing Microsoft 365 administration, virtualization, and ERP environments (Syspro ERP is desirable). Solid knowledge of ITIL frameworks, IT service management, and cloud technologies. Proven ability to manage external vendors and IT contracts effectively. A proactive, problem-solving mindset with strong team-building and continuous improvement skills. … Desirable Qualifications: ITIL, Cisco Networking such as CCNA, or Microsoft certifications. What’s in It for You? Salary: Up to £50,000 Career progression opportunities within a well-established company. The chance to make a real impact in a fast-paced, hands-on role. If you are a driven and experienced IT Operations Engineer looking for your next challenge, we More ❯

Hybrid (2 day a week WFH) upon successful completion of probation/training plan BYTES: Bytes Technology Group is a leading provider of world-class IT solutions, represented by Bytes Software Services and Phoenix Software. Established in 1982, Bytes has More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. … Facilitate knowledge transfer to Service Desk, Operations, and Support teams. Qualifications/Experience Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and … Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and … Service Desk, Operations, and Support teams. The following skills/experience are advantageous: Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Collaborate with Service Delivery Managers, Account Managers, and Technical … 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITIL Foundation certification minimum. Proven leadership skills, with experience managing teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational excellence and continuous … improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme More ❯

analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯