551 to 575 of 676 ITIL Jobs in the UK excluding London

analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯

analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯

analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯

the Knowledge Base. Ensure incidents and service requests are resolved within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of More ❯

relationships The confidence to influence at senior level , turning technical detail into clear insight that drives decisions It would also be an advantage if you hold certifications such as ITIL or Cyber Essentials , have experience with Power BI , or understand Microsofts Modern Workplace tools . A Driving License is desirable but not essential but you'll need an ability and … we can offer you the opportunity to make it happen! Person Specification Qualifications Essential Bachelors degree in Computer Science, Information Technology, or a related field. Desirable Certifications such as ITIL Experience Essential Minimum of 5 years of experience in senior IT management roles. Demonstrated experience leading IT strategy and transformation initiatives Proven experience managing enterprise-level IT infrastructure, including cloud … networking, and cybersecurity. Experience of Microsoft Azure, Azure Virtual Desktops, Windows 365, Microsoft 365, SharePoint, Strong knowledge of IT frameworks and standards such as ITIL, Cyber Essentials, or ISO 27001 Experience in implementing and managing business-critical applications. Strong understanding of GDPR, DPA18 & PECR Desirable Power BI and Microsofts Modern Workplace are all highly desirable Additional Criteria Essential Excellent More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯

cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (eg, Azure), and enterprise collaboration tools (eg, Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within … continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (eg, Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with More ❯

cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within … continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with More ❯

culture of continuous learning within the team. Requirements Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment Strong understanding of service management practices (e.g., ITIL, SRE, DevOps) Excellent problem-solving skills and a data-driven approach Strong communication and coordination skills across technical and non-technical audiences Experience managing operational risk and service transitions Familiarity … with security, compliance, and business continuity processes Desirable ITIL v4 Foundation or similar certification Experience scaling service operations in a high-growth or complex environment Exposure to Agile delivery methodologies Background in software engineering, infrastructure, or DevOps More ❯

and end-user support. Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners. Maintain system performance, availability, and resilience across all …/scale up environment Strong knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management. Proven ability to manage MSPs and lead transitions to internal teams. Familiarity with ITIL, DevOps CASM;. Strong experience of working in Agile environments and practices. Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM More ❯

problem solving. You will be educated to A-level or equivalent qualification or have a minimum of 1 year IT support experience. You will have a thorough understanding of ITIL and Microsoft operating systems and applications, RDS, Active Directory and be ECDL qualified or have relevant IT skills including the use of PC and MS Office packages. About us You … within a team and unsupervised on occasions. Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic and flexible approach to ITIL oriented service delivery & support is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in service delivery. … communicating with staff at all levels Excellent customer services skills Educated or trained to A + (plus) level or a minimum of one year's IT experience Knowledge of ITIL Processes and Functions Knowledge of one or more computer system(s), hardware or software or telephony systems acquired through diploma or equivalent experience/qualification Thorough understanding of Microsoft Operating More ❯

connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource/… effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define … Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT More ❯

connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource/… effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define … Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT More ❯

and test planning Assessing the impact of change on systems and operations and supporting effective change management Identifying opportunities for process improvement and contributing to continuous service enhancement Supporting ITIL-aligned activities such as demand management, release planning, and service validation Assisting with initiatives relating to Information Security and governance where required You’ll be expected to bring both technical … thinking abilities Proficiency with Microsoft Office, JIRA, Confluence or similar platforms Ability to manage multiple priorities and meet deadlines A proactive, adaptable, and collaborative approach to work Experience supporting ITIL-based processes and involvement in process improvement or release/change management projects will be an advantage. The Offer Full-time, permanent role based in Slough Salary £38k-£42k (depending More ❯

external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills … Microsoft Intune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary More ❯

and process optimization. The role will be engaged in Stakeholder Management in respect of Incident, Problem and Change Management processes. Day to Day You'll Be: Support the ITSM ITIL aligned process teams with their day to day operation with tasks. Collaborate with engineering and support teams to progress Incident, Problem and Change tickets. Production of MI and reporting in … involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Support the ITSM ITIL aligned process teams with their day to day operation with tasks. Collaborate with engineering and support teams to progress Incident, Problem and Change tickets. Production of MI and reporting in … Experience: Previous experience of working in an IT Service Management and Service Delivery team/environment. Previous experience of working in a Client/Consumer facing role. Knowledge of ITIL framework Excellent communication and stakeholder engagement abilities. Strong analytical and problem-solving skills. The ideal candidate thrives in dynamic environments, communicates effectively, and is passionate about delivering exceptional service. Impact More ❯

Customer Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on/4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team in Camberley office are now looking for a More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD More ❯

Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor … Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. *Certified in ITIL 4 Foundation (required). *Certified in ITIL 4 Problem Management (preferred). *Certified in ITIL 4 Incident Management (preferred). *Knowledge of ITIL 4 principles and practices. *Possess strong analytical More ❯

for this job, please make sure you meet the following requirements as listed below. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor … Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5 years preferred. *Experience in Major Incident Management and Critical Situation Management , 7 years preferred. *Certified in ITIL 4 Foundation (required). *Certified in ITIL 4 Problem Management (preferred). *Certified in ITIL 4 Incident Management (preferred). *Knowledge of ITIL 4 principles and practices. *Possess strong analytical More ❯

not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows, Linux Containerisation & cloud More ❯

not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows, Linux Containerisation & cloud More ❯

user support. Experience with vSphere. A solid understanding and experience with Citrix. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯

user support. Experience with vSphere. A solid understanding and experience with Citrix. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯