626 to 646 of 646 ITIL Jobs in the UK excluding London

Cisco Voice Engineer - Remote (UK) Salary:- £50-55k + Bens Location:- Remote with occasional client visits. Environment:- Cisco, CUCM, CUCE, IM, Presence, Cisco CUBE, Webex, CUAC, CCNP, Voice, ITIL, Troubleshooting, Projects, Deployments, We are looking for an experienced Cisco Voice Engineer to join our Operations team. This is a remote role with occasional travel. Key Responsibilities: * Manage incidents, service … ISDN/Analogue Gateways). * Strong understanding of SIP, RTP, and basic network configurations. * Proven MSP or managed services experience. * Excellent communication and documentation skills. * Cisco CCNP (preferred) and ITIL knowledge. You will need: * Strong problem-solving and planning skills. * A proactive, customer-focused approach. * UK driving licence and ability to travel when required. @mecscomms: uniting opportunity with ambition in More ❯

transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice frameworks to strengthen operational capabilities. … manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams. Risk & Governance: Proactively manage risks, issues, and changes … incoming suppliers. Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes. Ideal Profile Proven track record in transition and service management leadership. Strong understanding of ITIL practices and service management maturity frameworks. Excellent stakeholder management and communication skills. Experience delivering complex supplier transitions with minimal disruption. If you have the relevant skills and experience to carry More ❯

to Australian/NZ colleagues in a 'follow the sun' support model Liaise with appropriate L2/L3 team leaders to achieve successful outcomes for customer raised incidents following ITIL problem management principles About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies to … have good understanding of the concept of building cohesive teams, importance of training, developing and coaching support teams as well as service desk specific SLAs and KPIs within the ITIL framework that drive the results. The ideal candidate will have the following background: Substantial experience as Support Manager/Head of Support for NHS customers in the EPR (or other More ❯

team managing diverse network technologies across vendors like Cisco, Palo Alto & Zscaler etc. You'll support and implement modern network solutions, working on both projects and BAU within an ITIL framework. Key responsibilities include leading network projects, mentoring junior engineers, developing automation scripts, and optimising performance. You'll work closely with architects and play a strategic role in planning, scaling … stakeholder management. Skilled in Cisco routing/switching, ASAs, Palo Alto, Wireless, ISE, SolarWinds, ZScaler, SD-WAN. Team-oriented with a focus on outstanding customer service. Solid understanding of ITIL processes. Full driving licence & access to vehicle In return, you will work for a fantastic organisation in a great team. You'll receive a salary depending on experience of c More ❯

team managing diverse network technologies across vendors like Cisco, Palo Alto & Zscaler etc. You'll support and implement modern network solutions, working on both projects and BAU within an ITIL framework. Key responsibilities include leading network projects, mentoring junior engineers, developing automation scripts, and optimising performance. You'll work closely with architects and play a strategic role in planning, scaling … stakeholder management. Skilled in Cisco routing/switching, ASAs, Palo Alto, Wireless, ISE, SolarWinds, ZScaler, SD-WAN. Team-oriented with a focus on outstanding customer service. Solid understanding of ITIL processes. Full driving licence & access to vehicle In return, you will work for a fantastic organisation in a great team. You'll receive a salary depending on experience of c More ❯

WRK digital is delighted to be shortlisting a Test Manager to work for the Bettys and Taylors Group - A family business that is home to three iconic Yorkshire brands - Yorkshire Tea, Bettys and Taylors of Harrogate This is a unique More ❯

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes and frameworks … with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable working in periods of More ❯

discipline. Evidence of continuing professional development. Desirable A Prince II Practitioner with or without a lapsed accreditation. Vendor specific qualifications from Microsoft or others as relevant Holds a current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate or equivalent experience Previous experience Essential Experience in supporting the design of highly resilient systems. Experience More ❯

all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line with ITIL best practice. To comply with Ricoh and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of … standard applications and operating systems Experience of providing hardware break fix services across standard desktop/laptop environments Experience of providing network support services across standard network environments General ITIL - Foundation or the appropriate on the job experience Good organizer, priority driven, and able to multi-task to meet service priorities Methodical with attention to detail, but prepared to meet More ❯

all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line with ITIL best practice. To comply with Ricoh and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of … standard applications and operating systems Experience of providing hardware break fix services across standard desktop/laptop environments Experience of providing network support services across standard network environments General ITIL - Foundation or the appropriate on the job experience Good organiser, priority driven, and able to multi-task to meet service priorities Methodical with attention to detail, but prepared to meet More ❯

levels of customer satisfaction will be essential, achieved by reviewing feedback and adapting services accordingly. You'll also manage risk and compliance, particularly in handling major incidents, and apply ITIL practices to ensure effective knowledge management and long-term service improvement. In addition, you'll be responsible for managing team performance, supporting staff welfare, and ensuring alignment with strategic goals. … equivalent, or substantial relevant experience in a relevant IT subject. Excellent line management skills with an ability to motivate, coach and develop staff. Strong understanding of specialist IT areas, ITIL principles and their application, and excellent knowledge of cyber security principles and practices. Extensive knowledge of practices and procedures relating to business planning, financial and contractual management. Ability to establish More ❯

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Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to 493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯

Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end … bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a More ❯

specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both … experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities More ❯

specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both … experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities More ❯