701 to 725 of 764 ITIL Jobs in the UK excluding London

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible … for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support compliance and efficiency through software licence … high attention to detail. Current SC Clearance (Security Check). Desirable Qualifications & Experience Prior experience working with Defence Digital , Operational Service Management (OSM) , or the MoD Service Centre . ITIL 4 Certification , particularly in Create, Deliver and Support . Experience with software licensing , compliance audits, or vendor agreements. Familiarity with service management tooling, particularly Remedy or similar platforms. What We More ❯

and accurate CMDB data through audits. Create reports and dashboards on asset utilization and configuration data. Train teams on asset and configuration management best practices. Experience/Skills Required: ITIL v4 certification with strong knowledge of ITIL principles. Proven experience leading large-scale Asset & Configuration Management initiatives. Expertise in CMDB, Software Asset Management (SAM), and ServiceNow. Strong analytical, problem-solving … and communication skills. Ability to manage priorities in a fast-paced environment. Desirable: ITIL v4 HVIT/CDS/PIC, SAM certification, knowledge of SaaS management, ISO 19770, or cybersecurity principles. Role Details: 6-month contract (likely to extend) £500/day Hybrid working – mostly remote, ad-hoc client site visits Asset and Configuration Management Lead | Contract | London/Portsmouth More ❯

clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical incidents and their impact. ITIL intermediate qualifications; ITIL Expert preferred. Experience in airport environments is highly desirable. Additional Information All applicant information will be kept confidential in accordance with EEO guidelines. More ❯

is seeking an experienced Availability Manager to join its Service Management function. You'll be responsible for ensuring platform availability and capacity, driving continuous service improvement, and supporting key ITIL practices including Capacity, Availability, SACM, ITSCM, and Service Level Management. Key Responsibilities: Manage and maintain ITIL 4-aligned Availability and Capacity Management practices Analyse performance trends and produce availability metrics … and implement service improvement opportunities Collaborate with technical teams to meet performance targets Support risk mitigation and resilience planning Essential Skills: Strong background in availability/capacity management in ITIL environments Proficiency with performance monitoring and reporting tools Solid understanding of IT infrastructure and cloud platforms Excellent stakeholder engagement and communication skills SC clearance Desirable: Experience with MoD service environments … ITIL 4 certification (especially High Velocity IT or Drive Stakeholder Value) Familiarity with Lean, Six Sigma, or other CSI methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics More ❯

containerised platforms, to meet strategic plans and roadmaps. Experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers. Experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes. Applying different diagnostic techniques and methods in analysing and resolving issues, working up new practices and … We're after someone who's great at spotting and fixing issues, keeping monitoring tools running smoothly, and helping roll out updates and patches. You'll be working with ITIL across Incident, Problem and Change management processes to support a modern enterprise-grade tooling setup. You'll need a solid grasp of IT infrastructure and be comfortable working across Windows More ❯

containerised platforms, to meet strategic plans and roadmaps. Experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers. Experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes. Applying different diagnostic techniques and methods in analysing and resolving issues, working up new practices and … We're after someone who's great at spotting and fixing issues, keeping monitoring tools running smoothly, and helping roll out updates and patches. You'll be working with ITIL across Incident, Problem and Change management processes to support a modern enterprise-grade tooling setup. You'll need a solid grasp of IT infrastructure and be comfortable working across Windows More ❯

Daily Rate: GBP 454.00 Job Type: Contract Technologies: Windows O/S MS SQL DBA Clustered Server Environments Storage Area Networks Active Directory VMware vSphere Linux Data Centre Builds ITIL SAP Basis Web Site Management Networking Load Balancing Middleware Management Redis MPLS TCI/IP Ethernet Networks Switches Routers Firewall Endeavour Recruitment is seeking an experienced Infrastructure Engineer for their … Operating Systems MS SQL DBA Clustered Server environments Storage Area Networks Active Directory VMWare v-Sphere Support handovers and service transition Change & Problem tool/process implementation Experience in ITIL Used to working in Matrix organisations and with multiple vendors Expected Skill Base: SAP Basis Web Site Management Networking Middleware Management Redis Back Up Technologies MPLS TCP/IP Ethernet More ❯

teams across UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring … continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a … relevant degree (IT, Business, or similar) – certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What’s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid, (weekly office/home split), working model with regular opportunities to travel and engage More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

advantage) Mobile Device Support – iOS (iPhone/iPad) email services. Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes. Experience of cross-functional working and cultural More ❯

/annum. This role will be based in Cambuslang. Responsibilities: - Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to … line with departmental policy. - Provide third line support on a day-to-day basis. - Oversee Operational Comms life cycle management, upgrades, capacity management, incident, change and problem management. Implement ITIL based processes and procedures across the infrastructure, exploiting the use of the service desk system to its maximum extent. - Maintain an in-depth knowledge of Operational Comms specialisms, providing expert … them refreshed - Experience of providing technical leadership to more junior colleagues, including within projects Desirable Skills: - University Degree in Digital Technology or Electronic Engineering related discipline or equivalent experience - ITIL V4: Foundation certification or higher If you would like to hear more about this opportunity please get in touch. More ❯

/annum. This role will be based in Cambuslang. Responsibilities: - Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to … line with departmental policy. - Provide third line support on a day-to-day basis. - Oversee Operational Comms life cycle management, upgrades, capacity management, incident, change and problem management. Implement ITIL based processes and procedures across the infrastructure, exploiting the use of the service desk system to its maximum extent. - Maintain an in-depth knowledge of Operational Comms specialisms, providing expert … them refreshed - Experience of providing technical leadership to more junior colleagues, including within projects Desirable Skills: - University Degree in Digital Technology or Electronic Engineering related discipline or equivalent experience - ITIL V4: Foundation certification or higher If you would like to hear more about this opportunity please get in touch. More ❯

ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning What … Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows, networking, monitoring … tools) is a plus ITIL certification or relevant management qualifications preferred Benefits: 33 days annual leave 4 x Death in Service Benefit Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview. More ❯

Job summary We have an exciting opportunity to join us as a Lead Security Architect to play a key role in our security architecture function at an exciting time. Are you a proactive problem solver with strong stakeholder management skills More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office-based colleagues More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office-based colleagues More ❯

contributing to team knowledge-sharing. Essential knowledge and skills Excellent communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in application management tools and methodologies. Knowledge of ITIL processes (incident, problem, and change management). Familiarity with database management, APIs, and system integrations. Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Proven experience … in application support, management, or a similar role. Experience working with enterprise applications (e.g., ERP, CRM, or bespoke systems). Certifications in relevant technologies or ITIL framework (desirable). Ability to explain complex technical Information to a userbase unfamiliar with technical language. Stakeholder and 3rd party management with strong communication skills Ability to lead, collaborate and influence decision making. Strong More ❯

2 nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week, hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd More ❯

2 nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week, hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd More ❯

request, problem, and escalation management processes, ensuring SLAs and KPIs are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity … technical support team Strong stakeholder communication and conflict resolution skills Experience setting and tracking SLAs, KPIs, and team goals Hands-on support background (ideally up to 3rd line) Preferred - ITIL v3/v4 Foundation (or above) Previous experience in regulated or security-conscious environments Project delivery or transitional management exposure What they offer - £58,000-£66,000 salary (based on More ❯

Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential: ITIL Foundation certification (or equivalent). Strong communication and stakeholder management skills. Ability to remain calm, logical, and professional under pressure. Proven ability to prioritise, multitask, and take ownership. Comfortable leading … senior stakeholders through high-impact incidents. Desirable: ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services environment. What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over 16,000 expert-led tutorials to help you grow your skills More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

Service Centre Team Leader Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive More ❯