726 to 750 of 965 ITIL Jobs in the UK excluding London

service improvements. Experience with network security technologies, including firewalls, access control and vulnerability management. Knowledge of network monitoring and troubleshooting tools. Experience working within ITIL-based service management practices. Skills Strong leadership and people management skills. Excellent analytical and problem-solving abilities. Ability to prioritise workloads and manage multiple projects … focused with a commitment to service excellence. Ability to build effective relationships across internal teams, suppliers and stakeholders. Strong organisational and planning skills. Qualifications ITIL Foundation (or equivalent experience). Relevant networking qualification or equivalent industry experience. Holidays: 25 days per annum + 8 days bank holidays (options ...

configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation … Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence through … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...

focus . Manage incidents and requests according to defined SLAs - ensure 100% adherence to Best Practice guidelines. About you Essential Experience of working within ITIL aligned Service Management organisation. Experience of working in a senior role in Software Asset Management. High level of proficiency and knowledge of IT Asset Management … experience of data analysis and good numeracy, analytical and reporting skills. Qualification in Software Asset Management. Working knowledge of Service Now. Supplier relationship experience. ITIL V4 Foundation Accreditation. Competencies IT Service Management expertise. Communication skills. Stakeholder Management. Performance Improvement. Confidence and professionalism. Rewards & benefits Explore the rewards and benefits that ...

that Digital Services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act (1998), Information Standards, Information Security and compliance with NHS Information Governance. Lead in Information Governance and security as required and ensure appropriate … behaviours Person Specification Qualifications Essential University degree in a related subject or demonstrable equivalent experience Relevant professional or technical qualification Desirable PRINCE Foundation ITIL Experience Essential Experience involving close working relationships with senior managers, users and stakeholders. (Preferably within a healthcare environment) Experience working with Digital professionals and senior managers ...

Microsoft certifications such as MS-900, MS-700, MS-102, AZ-900, AZ-104, SC-900, SC-300, MD-102, PL-900 or equivalent. ITIL or service management qualification. Experience with security, automation, scripting, networking, virtualisation or cloud governance. Exposure to ISO-aligned, security-focused or ITIL-based operating environments. ...

that Digital Services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), Data Protection Act (1998), Information Standards, Information Security and compliance with NHS Information Governance. Lead in Information Governance and security as required and ensure appropriate … organisational values and behaviours Person specification Qualifications University degree in a related subject or demonstrable equivalent experience Relevant professional or technical qualification PRINCE Foundation ITIL Experience Experience involving close working relationships with senior managers, users and stakeholders. (Preferably within a healthcare environment) Experience working with Digital professionals and senior managers ...

governance.Develop the PMO framework for the ongoing IT Change pipeline, including prioritisation, capacity, delivery tracking and benefits realisation.Ensure effective integration between programme governance and ITIL/service management processes.Drive continuous improvement, lessons learned and increasing PMO maturity.Personal AttributesWe are looking for an experienced PMO professional with a strong track record … insight.The ability to challenge constructively, influence senior stakeholders and operate effectively in a fast-paced delivery environment.Desirable: MSP, PRINCE2, PMP, Agile, P3O, MoP or ITIL qualifications, plus experience in government, defence, regulated or security-conscious environments.What success looks likeYou will establish a PMO that provides clear governance, accurate information ...

implementation of the Change Request process, ensuring that all changes to IT services and infrastructure are implemented efficiently, with minimal disruption and alignment with ITIL best practice. Your responsibilities will include: Co ordinating and managing Change Requests (CRs) from initial submission and triage through to successful delivery, ensuring agreed timescales … ServiceNow, BMC remedy etc..) The ability to work effectively in a team environment Strong communication and people skills Essential qualifications for the Change Manager: ITIL certification (Foundation Minimum) We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show ...

Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the ...

Release, or Release Manager role. Strong understanding of Release and Change Management processes. Experience working within a multi-supplier or outsourced environment. Knowledge of ITIL and IT Service Management (ITSM) best practices. Strong organisational, communication, and stakeholder management skills. Experience with ServiceNow or similar ITSM tools is desirable. Desirable SIAM … Service Integration and Management) experience. ITIL certification. Experience within large enterprise environments. ...

third-party processes to optimise service performance Contribute to ongoing service innovation and evolution aligned to customer needs What we expect of you Required: ITIL Foundation (v3 or v4) or equivalent experience Experience within Managed Services or IT Service Delivery environments Strong understanding of ITSM methodologies and tools Experience … service reporting, governance, and customer engagement Strong analytical and problem-solving capability Ability to translate technical delivery into business outcomes Desirable: Advanced ITIL or relevant service management certifications Experience with platforms such as ServiceNow and/or Salesforce Experience working in commercially driven service environments Success Measures: SLAs and contractual ...

delivering a high-quality support service - Monitor SLAs, XLAs, and drive continuous service improvement - Manage incident, request, problem, and change management aligned with ITIL 4 - Drive workflow automation to reduce manual processes and improve efficiency - Own development and enhancement of Member and Employer Portals - Manage relationships with Civica and relevant … database development - Understanding of ISO 27001 and managing audit requests Nice to have: - Experience working with Civica UPM or other pension administration platforms - ITIL v4 certification or experience applying IT service management principles - Experience with automation tools, workflow technologies, APIs and system integration solutions - Familiarity with Agile delivery methodologies ...

delivering a high-quality support service. Monitor SLAs, XLAs, and drive continuous service improvement. Manage incident, request, problem, and change management aligned with ITIL 4. Drive workflow automation to reduce manual processes and improve efficiency. Own development and enhancement of Member and Employer Portals. Manage relationships with Civica and relevant … database development Understanding of ISO 27001 and managing audit requests. Nice to have Experience working with Civica UPM or other pension administration platforms. ITIL v4 certification or experience applying IT service management principles. Experience with automation tools, workflow technologies, APIs and system integration solutions. Familiarity with Agile delivery methodologies ...

service lifecycle. Responsibilities Designing and developing Service Management organisations covering the context of people, process, technology, and partners. Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements. Performing audits and maturity assessments … deliver wider digital transformations programmes. Working with clients across a range of public and private sector organisations. About you Possess a detailed understanding of ITIL v3 and v4. Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies. Practical ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

Your experience and skills Who are we looking for? Meet the essential criteria Proven experience in Service Management. This role is aligned to the ITIL framework, therefore ITIL v3 Foundation ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience Good stakeholder management skills ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Please note you must be eligible for SC Clearance Inclusion ...

partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent advanced ITIL qualification) Demonstrated ability to manage senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs ...

quality, change effectiveness and user outcomes. A collaborative leadership style, capable of building trusted relationships across multidisciplinary teams, suppliers and partners. Essential Professional Certifications ITIL 4 Foundation ITIL 4 Practice Manager: Monitor, Support & Fulfil What we offer Professional development and training 25 days annual leave plus bank holidays, rising ...

role involves the following activities: Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice. Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems. Resolving basic incidents and service requests at first … encourage applications from candidates who already have the right to work in the UK . Person Specification Qualifications Essential GCSE standard or equivalent Desirable ITIL V3 Foundation AS or A Level qualifications in relevant subjects ITIL version3/4 Foundation Certificate in IT Service Management Experience Essential Relevant experience ...

working with third-party providers. Technical Expertise VMware and virtualisation technologies. Server infrastructure and performance monitoring technologies. Cloud infrastructure and Microsoft technology stack. ITIL framework and service management best practices. Backup, disaster recovery, resilience, and infrastructure monitoring solutions. Desirable Experience Automation and orchestration tools such as Ansible and Terraform. Container … technologies including Kubernetes and Docker. Experience working within regulated environments and compliance frameworks such as SOX and ISO. ITIL Foundation certification or equivalent. Personal Attributes Strong leadership and team development capabilities. Excellent communication and stakeholder management skills. Analytical problem-solving mindset with strong organisational skills. Customer-focused approach with ...

performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools (Dynatrace, Zabbix ...

understanding of infrastructure domains across multiple projects in: Cloud Infrastructure (Azure/Google), Networking, Platforms & Servers, End‐User Compute, Scripting & Automation, and Service Management (ITIL). Responsible for line managing engineers and their skills; ensure skills are developed and aligned to business strategy and needs. This role blends strong people … particularly interested in people with skills/experience in: Demonstrated success in managing technical teams, mentoring engineers, and delivering solutions aligned to Agile, Scrum, ITIL, and SDLC best practices. Good leadership and communicationskills. Strong organisational and planning skills Excellent people-management skills Familiarity with complex multi‐discipline IT environments Data ...