751 to 775 of 970 ITIL Jobs in the UK excluding London

performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools (Dynatrace, Zabbix ...

understanding of infrastructure domains across multiple projects in: Cloud Infrastructure (Azure/Google), Networking, Platforms & Servers, End‐User Compute, Scripting & Automation, and Service Management (ITIL). Responsible for line managing engineers and their skills; ensure skills are developed and aligned to business strategy and needs. This role blends strong people … particularly interested in people with skills/experience in: Demonstrated success in managing technical teams, mentoring engineers, and delivering solutions aligned to Agile, Scrum, ITIL, and SDLC best practices. Good leadership and communicationskills. Strong organisational and planning skills Excellent people-management skills Familiarity with complex multi‐discipline IT environments Data ...

high-quality infrastructure and network support in a demanding, customer-focused environment. The successful candidate will demonstrate an excellent customer service attitude, hold an ITIL Foundation certificate , and have a strong working knowledge of ITIL . You will be working within a fast-paced and technically demanding environment where challenging … Agreements (SLAs) and challenging deadlines. Key Deliverables The successful candidate will be expected to: Support and deliver technical solutions throughout all stages of the ITIL service lifecycle . Consistently exceed customer expectations while providing additional support and guidance to other Service Desk team members. Ensure all activities comply with defined ...

years of IT Security experience, preferably in a Corporate Environment. Proven experience in delivering information security and risk management improvement programs. Practical experience with ITIL, ISO/IEC 27000 series standards, COBIT, and ISAE3402. Proven experience in delivering change improvements and associated technology upgrades. Strong experience in completing risk assessments … University Degree in Computer Science, Information Systems, Science, or Business Administration, with certifications such as CISSP, CISM, CCISO, ISO 27001 Auditor, Prince 2, or ITIL Foundation Service Management highly valued. What you'll need to do next? If you have a proven track record of achievement to match the requirements ...

Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete comfort working within structured ITIL processes. Highly proactive with change management, problem management, incident escalation, and diligent ticket … technical discussions and high-stakes problem resolution. You bring high standards, an adaptable approach to mentoring different personalities, and total comfort operating within structured ITIL frameworks. Benefits & Environment The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible ...

responsible for leading the Service Improvement and Service Desk teams to ensure that applications, infrastructure and IT services are managed in line with ITIL best practice and supported within agreed SLAs. Essential Experience: Relevant IT or computer science degree. ITIL Foundation Qualification. Experience of working in Service Desk or Service … work completed and improvements made. Ensure that Service Improvement and Transition processes align to and can be benchmarked against relevant best practice standards (e.g. ITIL). Ensure work includes appropriate quality controls mechanisms (e.g. reliability patterns, health-checks and relevant monitoring). Provide release management and technical support for core ...

Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk … applications. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Familiarity with ITIL best practices is a plus. Experience working within the NHS or similar healthcare environments. Desirable NHS Experience. Proven experience as an IT Support Analyst ...

Master’s Degree - Information Systems, Cloud Computing, or Technology Management Work Experience 8+ Years - Cloud operations or engineering experience in a regulated change environment (ITIL or equivalent), including substantial hands-on experience producing and reviewing HLDs and LLDs and providing technical design assurance into CAB/change control. Architecture Governance … Professional Certifications One or more of the following given strong consideration: AWS Certified Solutions Architect - Professional or Microsoft Azure Solutions Architect Expert (AZ-305) ITIL v4 (Foundation or higher), with experience in CAB/change governance TOGAF or an equivalent enterprise/architecture governance framework Cloud security or Well-Architected ...

changed services deliver to target service levels and performance indicators. CSI Championing SACM and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000 where it is a defined deliverable for the customer. Identifying areas of improvement. Establishing CSI mechanisms for the life … solutions within enterprise environments. Good understanding of the SACM IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation with regard to SACM. The SACM must have: Knowledge of SACM concepts and techniques. An operational understanding of supply chains. Experience ...

service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while driving adoption of ITIL best practice, governance controls and operational excellence.Working closely with the Head of Platform, Enterprise Architecture and business leaders, the Head of Service will ensure technology … satisfaction.• Reduce recurring incidents and operational risk.Risk, Compliance & Assurance• Support IT audit, cyber security and operational resilience requirements.• Ensure service processes align to COBIT, ITIL and organisational governance frameworks.• Maintain operational risk and issue registers.Leadership & People Management• Lead, coach and develop SDM.• Manage the on call rota.• Build a culture ...

Deliver a consistent, secure and intuitive experience across managed and BYOD platforms. Maintain standards, technical documentation, processes and support runbooks. Ensure changes align with ITIL Incident, Change and Problem Management practices. Act as a technical SME within projects and transformation programmes. Support audits, compliance activities and security reviews relating … packaging and third‐party patch automation tooling. Apple Business Manager; Netskope Secure Web Gateway and/or Private Access. MD-102 and/or ITIL certification; MECM Co‐Management; KQL. Experience managing macOS through Intune and supporting Microsoft Teams Rooms. What We Can Offer in Return With an impressive order ...

Our client is a management and technology consultancy. Our Cyber Security Consultants play a critical role in supporting Defence, national security, government and critical national infrastructure organisations and protecting some of the UK's most ...

right time. Reliable and secure Digital services enable colleagues to deliver safe and effective care. The Digital Service Delivery Manager will provide ITIL-aligned service-management and supplier-governance assurance across IT Operations. The role manages the operational standards for Incident, Request, Problem, Change, Knowledge, Service Level and Continual Service … delivery, IT service management or managed-service governance Experience chairing supplier reviews and challenging SLA, KPI, RCA and improvement performance Strong practical knowledge of ITIL-aligned service-management processes and controls Able to travel to DHU sites and supplier meetings when required Experience supporting major incidents and tracking corrective actions ...

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the ...

overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone with a strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role … main point of contact for the customer on service delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues and implement improvements Driving service improvement initiatives based on performance data and customer feedback ...

service mobilisation, transition and country expansion activities, ensuring readiness criteria, governance controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across … service delivery in a complex, multi-supplier or enterprise environment Experience in defence, aerospace, government or another security-regulated environment Strong working knowledge of ITIL 4 service management and service integration principles Experience of global or tri-country service delivery Demonstrable executive stakeholder management, governance and escalation leadership Practical exposure ...

Senior Cyber Security Consultant (Defence) Department: Consultancy Employment Type: Full Time Location: United Kingdom/Hybrid Reporting To: Matt Gibson Description At Actica, our Cyber Security Consultants play a critical role in supporting Defence, national ...

requests and problems within agreed SLAs Monitor platform health, performance and availability, and respond proactively to alerts Carry out change management in line with ITIL processes, including planning, peer review and implementation of changes Participate in an on-call rota (with additional allowance) Build and delivery Design and deploy cloud … private endpoints, VPN, ExpressRoute/Direct Connect, Entra ID, IAM) Experience with Docker and container-based application delivery Comfortable supporting live services within ITIL-based processes and SLAs, using tools such as ServiceNow, ConnectWise or Halo Clear communicator, able to work directly with customers and their development teams Desirable Previous ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. #J-18808-Ljbffr ...

looking for Leading an Application Support, Software Support or Technical Support team. Managing major incidents, escalations and service recovery activities. Working within an ITIL-aligned support environment. Incident, Problem and Change Management expertise. Service management platforms such as Jira, ServiceNow or similar. Strong stakeholder management and communication skills. Experience coaching … developing team members. Healthcare software or health technology environments. SaaS and cloud-hosted solutions. ITIL Foundation certification or higher. Understanding of NHS or other regulated healthcare environments. Monitoring and observability tools. We offer an environment where people are empowered to grow, learn and contribute to meaningful work. You'll join ...

looking for Leading an Application Support, Software Support or Technical Support team. Managing major incidents, escalations and service recovery activities. Working within an ITIL-aligned support environment. Incident, Problem and Change Management expertise. Service management platforms such as Jira, ServiceNow or similar. Strong stakeholder management and communication skills. Experience coaching … developing team members. Healthcare software or health technology environments. SaaS and cloud-hosted solutions. ITIL Foundation certification or higher. Understanding of NHS or other regulated healthcare environments. Monitoring and observability tools. We offer an environment where people are empowered to grow, learn and contribute to meaningful work. You'll join ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...

support service decision-making. What we're looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination … skills. Experience working across technical teams, suppliers and third-party partners. Ability to support Incident, Problem, Change and Configuration Management activities. Desirable ITIL 4 Foundation certification. Experience working within Defence, Government or other highly regulated environments. Experience supporting multi-supplier service environments. Requirements Active SC Clearance is essential. Applicants must ...