876 to 900 of 970 ITIL Jobs in the UK excluding London

operational and supplier communities. A passion for delivering high-quality, resilient and user-centred services that support organisational outcomes. Essential Qualifications and Professional Certifications ITIL 4 Foundation ITIL 4 Specialist: Create, Deliver & Support (CDS) ISO/IEC 27001 Foundation What we offer Professional development and training 25 days annual leave ...

advantageous. Creating, maintaining, and updating internal records, registers, and technical documentation. Engaging with vendors for procurement, support escalation, and warranty matters. Operating within the ITIL framework , following best practices for incident, request, and change management. What does our ideal candidate look like? This role is ideal for someone who enjoys … have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology. Essential Attributes ITIL Foundations Certification Tertiary qualification in Information Technology, or related discipline At least 5 years experience in a second-line IT support role or similar, ideally ...

Ready to lead quality analysis that helps bring life-changing treatments to the world? Join our client at the forefront of pharmaceutical innovation and make a difference! Proclinical is recruiting for a dedicated Quality Analyst ...

with experience across: Asset and Configuration Management CMDB administration ServiceNow, Service Manager or equivalent platforms Advanced Microsoft Excel Asset/configuration reporting and auditing ITIL-aligned service management environments Stakeholder and supplier management Data analysis and reconciliation Working within complex service delivery environments Desirable Experience ITIL Foundation or higher Service ...

Procurement, Finance, Technology teams, suppliers, and MSPs. Knowledge of ServiceNow SAM Pro or similar asset management tools. Strong stakeholder management, communication, and influencing skills. ITIL Foundation or equivalent Service Management experience. Desirable Relevant industry certifications (e.g. IAITAM CSAM, ITAM Foundation, ITIL Practice Manager). Knowledge of FinOps, TBM, IT financial ...

Defence consultancy to recruit a Service Management Consultant for an MOD programme. The successful candidate will support the design, implementation and continual improvement of ITIL-aligned service management processes across a complex cloud environment. Key Responsibilities: Design, implement and improve ITIL-aligned service management processes. Support Incident, Change, Problem, Service … knowledge documentation. Work closely with technical teams, suppliers and customer stakeholders. Support service reviews, governance forums and operational issue resolution. Essential Experience: Strong ITIL service management experience. Experience across Incident, Change, Problem and Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service ...

Defence consultancy to recruit a Service Management Consultant for an MOD programme. The successful candidate will support the design, implementation and continual improvement of ITIL-aligned service management processes across a complex cloud environment. Key Responsibilities: Design, implement and improve ITIL-aligned service management processes. Support Incident, Change, Problem, Service … knowledge documentation. Work closely with technical teams, suppliers and customer stakeholders. Support service reviews, governance forums and operational issue resolution. Essential Experience: Strong ITIL service management experience. Experience across Incident, Change, Problem and Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service ...

responsible for configuring and developing ServiceNow solutions that enable Computacenter to deliver, measure, manage and continually improve IT infrastructure support services. Working within an ITIL-aligned environment, you will play a key role in delivering high-quality, standardised and repeatable solutions that meet business and customer requirements while reducing risk … ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand business requirements and translate them into effective technical solutions. Experience ...

seeking an experienced Service Management Consultant to join a Defence programme in Corsham. The role will focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management … coordination. Maintain service documentation, knowledge articles and operational processes. Work with stakeholders and suppliers to improve service delivery and customer experience. Essential Experience Strong ITIL/service management experience. Experience across Incident, Change, Problem and Service Request Management. Cloud service and multi-supplier experience. Experience delivering CSI and service reporting. ...

Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+. Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilizes other industry ITSM best practices where relevant to Balls future. Adhere to security best … cases, GUI, screen and interface designs). Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi. Proficient in end-user support, hardware and software setup, infrastructure installation and integration. Experience with ServiceNow or and ability to create Dashboards/Reports. ...

that Stakeholder and EISS Project Management Tools are kept up to date. The EISS Application Project lead/Developer will make sure that the ITIL practices and processes needed for Crown business to function and succeed are running smoothly. In your role as a Service Owner and as a technical … Maintain the status of projects and tasks within the EISS Project Management Tool. Ensure full compliance with governance rules covering Sarbanes Oxley and the ITIL Processes defined in the EISS ISO Quality Manual. Contribute to continuous improvement of the project and support delivery processes. Act as Service owner. Required Education ...

Contribute to solution design, HLD/LLD, implementations and technical projects. Act as a technical escalation point and subject matter expert. Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management. Participate in a 24/7 on-call rota. Build strong customer relationships … Azure Windows/Linux servers VMware ESXi/vSAN Load balancing and network monitoring Defender/Sentinel/SIEM HLD/LLD documentation ITIL, incident/change/problem management About You You'll be a proactive, self-motivated Network Engineer with: Strong troubleshooting and problem-solving skills Excellent communication ...

thrive in this role, candidates should possess a blend of technical expertise and excellent communication skills. The ideal candidate will have: Good knowledge of ITIL processes, particularly Incident and Problem Management. Experience with ITSM tools such as ZenDesk or Service Now. Proficient knowledge of Windows 11, Office 365 Suite … Strong network troubleshooting skills. A background in call handling within an IT Service Desk environment. Experience troubleshooting Windows desktop issues and applications. Skills & Experience: ITIL certification is a plus. Solid understanding of IT Asset Management and the IT Asset Lifecycle. Previous experience in a 24/7 shift environment ...

Job Description:Engineering Governance Lead/Chief EngineerLocation: Hampshire (onsite 5 days per week)Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK ...

looking for Leading an Application Support, Software Support or Technical Support team. Managing customer escalations, major incidents and service recovery. Working within an ITIL-aligned environment. Incident, Problem and Change Management expertise. Service management platforms such as Jira, ServiceNow or similar. Coaching, developing and motivating teams. Strong stakeholder management … communication skills. Social Care or Education software or technology environments. SaaS and cloud-hosted solutions. ITIL certification. Experience working in regulated environments. Monitoring and observability tools. We are a company where people are encouraged to learn, grow and make a meaningful contribution. You'll have access to flexible benefits, professional ...

people, performance and service outcomes. Proven experience leading and developing teams, managing performance and driving employee engagement and capability development. Strong practical experience applying ITIL service management principles, including Incident, Major Incident, Problem, Change Enablement and Service Level Agreements. Demonstrable experience owning service performance and driving continual service improvement … customer insight to improve service quality, colleague experience and operational effectiveness. Experience with modern ITSM platforms and service management tooling. Nice to have: ITIL certification Experience operating within a global or multi-regional organisation Experience of leading service teams through wider target operating model or business change Adoption ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong problem-solving skills … experience with ITIL, ISO certifications, and familiarity with Microsoft 365, Entra ID, and macOS administration. Hybrid work at multiple locations is offered. #J-18808-Ljbffr ...

IT Global Consulting Limited - Seeking an experienced and highly motivated ‘DevOps Engineer’ who is responsible for the development, maintenance and ongoing support for the platform and acting as the internal focal point for a enterprise ...

improvement. EDUCATION AND EXPERIENCE Essential Minimum 5+ years’ experience in Service Management, Service Delivery or a client-facing IT operations role. Good understanding of ITIL Service Management principles and frameworks. Demonstrated ability to manage SLAs, KPIs, and service governance in a complex environment. Strong stakeholder management and communication skills … levels. Familiarity with MSP or outsourced service delivery environments. Desirable ITIL v4 Foundation certification (or equivalent). Commercial awareness, with experience working alongside account or commercial management functions. KEY JOB ELEMENTS Service Level Management & Contractual Obligations Actively monitor SLAs and KPIs on an ongoing basis to ensure contractual compliance Engage ...

improvement. EDUCATION AND EXPERIENCE Essential Minimum 5+ years’ experience in Service Management, Service Delivery or a client-facing IT operations role. Good understanding of ITIL Service Management principles and frameworks. Demonstrated ability to manage SLAs, KPIs, and service governance in a complex environment. Strong stakeholder management and communication skills … levels. Familiarity with MSP or outsourced service delivery environments. Desirable ITIL v4 Foundation certification (or equivalent). Commercial awareness, with experience working alongside account or commercial management functions. KEY JOB ELEMENTS Service Level Management & Contractual Obligations Actively monitor SLAs and KPIs on an ongoing basis to ensure contractual compliance Engage ...

Systems and Cloud Console Management (AWS or Azure) Demonstrated experience leading large IT/software projects using Agile or iterative methodologies, managing incident escalations (ITIL), and conducting Root Cause Analysis Excellent communication skills with the ability to translate complex technical concepts for non-technical business stakeholders and cross-functional teams … Dispatcher, Warehouse Management System, Technical Lead, Technical Architect, Solutions Architect, Application Support Lead, Oracle, PL/SQL, SQL, Shell Scripting, Linux, AWS, Azure, ITIL, Incident Management, Root Cause Analysis, Supply Chain Technology, Logistics, Agile, Release Management, iReports ...

Systems and Cloud Console Management (AWS or Azure) Demonstrated experience leading large IT/software projects using Agile or iterative methodologies, managing incident escalations (ITIL), and conducting Root Cause Analysis Excellent communication skills with the ability to translate complex technical concepts for non-technical business stakeholders and cross-functional teams … Dispatcher, Warehouse Management System, Technical Lead, Technical Architect, Solutions Architect, Application Support Lead, Oracle, PL/SQL, SQL, Shell Scripting, Linux, AWS, Azure, ITIL, Incident Management, Root Cause Analysis, Supply Chain Technology, Logistics, Agile, Release Management, iReports TPBN1_UKTJ ...

operational efficiency, system resilience, maintainability, customer outcomes, and value for money. The role ensures compliance with Continual Improvement and Innovation processes and applies the ITIL Continual Improvement Model to deliver measurable business benefits. The successful candidate will drive the identification and implementation of innovative solutions, monitor performance to identify opportunities … aligned with industry best practices, corporate innovation frameworks, and contractual requirements. Establish and maintain the continual improvement and innovation framework in accordance with the ITIL Continual Improvement Model. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management, and incident management to identify areas for improvement and propose ...

Overview Location: Hybrid/High Wycombe, UK Job type: Permanent/Full-time Sector and subsector: IT | Cybersecurity Salary: Competitive Salary Role: Associate Advisor – Cyber Resilience Consulting Location: High Wycombe - Hybrid Hours: Full Time (9am ...

Line Support Build strong relationships with end users and provide an excellent customer experience Work in line with customer processes, procedures and ITIL best practice Support continuous improvement across service delivery What We're Looking For Previous experience within a Field Services, Desk Side, Desktop Support or IT Support Engineer … position Strong hardware and software troubleshooting experience Experience working within multi-vendor or complex IT environments would be advantageous Good understanding of ITIL best practice Excellent communication and customer service skills Ability to manage and prioritise your own workload Confident working independently across different customer environments Flexible and comfortable with ...