and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problemmanagement disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯
timely and effective technical support for end users of a designated set of DevOps tools, encompassing traditional tools (e.g., CI/CD platforms, monitoring and observability tools, source code management systems) and GenAI-powered tools. Troubleshoot and resolve complex technical issues involving in-depth analysis of logs, configurations, system behaviour. Proactively monitor the health, performance, and reliability of supported … an Application Support role with Good all-round technical skills Experience installing, configuring or supporting business applications. Issue tracking and reporting using tools eg. ServiceNow Knowledge/experience of problemManagement Tools. Proven experience in a technical support or SRE role, preferably supporting DevOps tools and technologies. Experience with GenAI or Machine Learning tools is a plus. Strong … Harness, Git, Kubernetes, Prometheus, Grafana, or similar. Experience with GenAI tools and platforms is a plus. Proficiency in scripting languages like Python or Bash for automation and tooling. Excellent problem-solving and analytical skills, with a proactive and solution-oriented mindset. Ability to adapt to the rapidly evolving landscape of GenAI tools. Strong communication and collaboration skills, with the More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
JIM - Jobs In Manchester
regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements based on performance data, user feedback, and collaboration with product teams. Incident & ProblemManagement: Support service resilience by leading responses to major incidents and driving effective problem resolution. Line Management: Mentor and motivate team members, supporting their development and … public sector, or similarly complex settings. Bring experience managing teams or mentoring others in a service environment. Have familiarity with tools, methods, or certifications such as ITIL, Agile Service Management, or Continual Service Improvement. Why Join Us? At Manchester, we believe great work comes from feeling valued, supported, and empowered to grow. That’s why we offer: A highly More ❯
and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problemmanagement process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Technology Driving continuous improvement across tooling, reporting, and process maturity Providing guidance More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Iberdrola Renewables
OT solutions and services, whether the solution is developed, acquired or offered as a service. You’ll agree SLAs for each OT service, based on cost-benefit and risk management criteria, assuring the OT services are delivered within the defined quality SLA’s. You’ll be responsible for OT Service conformance in accordance with ITIL best practice and Group … Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problemmanagement and Reporting. A key part of the role will be establishing acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the agreed … conditions. Other aspects of the role include: • Management and review of the Support Aspects of the OT services provided in the UK by the key Suppliers. • Project delivery of SPR Office OT projects • Change and Request Management. • Supporting resource prioritisation management. • • Disaster Recovery Management across SPR Office OT services including testing and invocation. • Budgetary delivery of agreed services More ❯
among the first 25 applicants Join to apply for the Manager Data Center (Woking) role at Digital Realty Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. Job Description Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What You’ll Do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to More ❯
SQL Server, Oracle). Ability to analyse traffic for common services (DNS, FTP, email etc.) is considered an asset. Exposure to enterprise monitoring tools. Experience of Java Application Server management (JBoss, WildFly etc.). Security focussed mind-set to enforce security standards, both in the environments and when collaborating with teams. Specific technologies used are: AWS (nice to have … KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary Focus on ProblemManagement goals and initiatives to address, track and implement in a timely manner Building good working relationships with colleagues and customers. Manage appropriate Windows Server-based hosted environments … involving environment builds, network and storage management, firewall and switch configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and More ❯
environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of ProblemManagement, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding of how these … components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working with monitoring and Event tools and platforms such as PagerDuty, Netcool, HPTemip. Everyone's welcome More ❯
Directory, Server, SQL databases, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problemmanagement disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Lloyds Banking Group
Microsoft technology components that underpin the Lloyds Banking Group IT infrastructure, primarily production Active Directory (Global) and (Entra ID) Microsoft’s multi-tenant, cloud based Active Directory and Identity Management solution. In addition to our support and project delivery capabilities for production environments, we also provide equivalent support for the associated development and route-to-live Domain environments. Team … AD aware applications. We also assist with Domain Governance queries e.g. Microsoft Azure, Patching, Compliance e.g. Cyber Portfolio, AD hardening, AD Restructure with strong focus on Change, Incident and ProblemManagement and wherever possible Incident Reduction and Service Improvements. We want to recruit a new engineer to join our team. What will this role entail? Coordinating support and More ❯
reports What you’ll bring: Experience managing escalations and Major Incidents in telecoms/ISP environments, strong communication skills, ITSM systems knowledge, ITIL Foundation certification, and analytical skills for problem management. Diversity & Inclusion: We’re committed to equality, endorsed by WORK180, and a Disability Confident Employer. We promote a culture where everyone feels valued and included. What we offer More ❯
Winchester, Hampshire, England, United Kingdom Hybrid / WFH Options
Premier Foods
technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. • ITIL v4 Foundation certification. • CompTIA A+ certification. • Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. • Valid driving licence. The Benefits and Perks... Company Pension Hybrid working The Hamper - our employee discount platform Flexible Working More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
International Catalyst Services, LLC
We are seeking a talented individual to join our IT ProblemManagement team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads ProblemManagement globally, you'll assist in the development and coordination of the effective functioning of problemmanagement activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯
IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) Essential Qualifications ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; Excellent customer service and negotiation skills; Effective communicator … continuous monitoring of all aspects of the Service Desk; Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on; Developing an incident/problemmanagement framework; Significant previous experience in ITIL Support/Service Desk Management; Additional Desirable Qualifications Relevant Degree in an IT related subject or equivalent level of knowledge … Service support solutions, processes, and technologies; Demonstrable experience of automating and driving self service solutions; Strong Support experience working in a support role, with the ability to demonstrate excellent problem-solving skills and the ability to own a problem and resolve it; Develop knowledgebase process and educate global support team on best practices; Experience of working on technology More ❯
Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio … per annum Location: Bristol 5 days a week No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include: Help prioritise tickets and workload with Engineers Timely ticket management, sharing updates/progress reports with customers Continuous … improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problemmanagement within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good at More ❯
meet required Service Levels. Technical design work in the general Computing Infrastructure (physical and virtual) to implement high quality support and continuous improvement Insurance activities that support pro-active management, monitoring and optimisation of the insurance application infrastructure. Extensive working with third parties Working knowledge of Linux. Developing such skills as are necessary to support new technologies Personal workload … management in support of ITIL Incident and ProblemManagement, through use of ticketing systems. Adherence to ITIL Change Management processes. Good technical authoring and procedure writing skills. Flexible working hours, with frequent need to work additional hours at short notice. Inclusion on the teams 24x7 service support rota Required Skills/Attributes: Extensive IT industry experience … include Windows server, SharePoint and some SQL server. Strong customer facing verbal and written communication skills Motivated by efficient use of technology to solve business problems Lateral thinking and problem solving ability Good personal workload management and ability to work to deadlines 'Completer finisher' with a high attention to detail Positive attitude and enthusiasm for personal improvement If More ❯
in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, ProblemManagement, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯
impact client satisfaction and the overall efficiency of our operations. What You'll Do: Client Advocacy: Champion our clients' needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problemmanagement, and … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯
Partner Support teams, initiating escalations and meticulously tracking the resolution of complex issues with external partners as required. Operate effectively within established ITIL frameworks, specifically contributing to Incident and ProblemManagement, and Change Enablement processes to uphold the governance of their Service Management Centre. Execute configuration service requests from their customers, collaborating with the Support Team to … internal company IT systems, alongside configuring new staff laptops and facilitating the procurement and deployment of essential peripheral equipment for colleagues. Key Experience Required: Demonstrated experience in incident and problemmanagement within an ITIL-driven technical setting. Familiarity with Change Enablement and Release Management processes would be a distinct advantage. A solid grasp of IT support, coupled … innate drive and assurance to expertly manage customer interactions and accelerate partner resolution timelines. This includes a keen ability to identify and strategically prioritize workload activities. Exceptional analytical and problem-solving capabilities, consistently applied to deliver practical, client-centric solutions. If you are interested in this position, please apply directly on LinkedIn with an updated version of your CV. More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problemmanagement lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problemmanagement (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯
training plus 3 months of end point assessment, and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies. Role Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed Diagnose and resolve hardware and software-related issues in a … timely manner, escalating more complex issues to higher-level support teams as needed Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation Educate users on basic IT concepts and best practices to enhance their productivity and security awareness Proactively monitor, assess, and report on all tickets against defined Incident and Request … Management KPIs, ensuring that appropriate action is taken to progress tickets where required Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problemmanagement process Windows OS knowledge Office 365 and Outlook knowledge Using remote troubleshooting tools Implementing and cascading new processes Responding to customers when More ❯
increasing with service, plus many more benefits Requirements: Ability to effectively prioritise and execute tasks in a fast-paced environment Experience with Active Directory, Exchange 365 Excellent communication and problem-solving skills Experience providing IT support in a commercial setting Proficiency in Windows environments, Microsoft Office, and system management software Hardware support experience Knowledge of Incident, Change, and … ProblemManagement processes Relevant technical certifications such as ITIL v4 are desirable This role involves working with the wider IT team to ensure the smooth day-to-day operation of IT services for a large organization. The company has a strong reputation, with 14 consecutive years of growth and record revenues last year. They promote a healthy work More ❯
regions. Manage and resolve incident tickets assigned to the 3rd line support team. Provide support for Major Incidents providing root cause analysis. Plan and support of Release and Change Management activities within the production environments. Support the ProblemManagement process. Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria … years’ experience of Linux based systems. Working within an AWS environment. Knowledge of: - General SQL administration and support. - Able to setup maintenance tasks. - Carry out queries against tables. - Excellent problem-solving skills. Desirable Docker or Kubernetes Istio experience within an AWS environment. Supporting Java based applications. General Payments experience and supporting payments switches. Knowledge of ITIL framework. Candidate Requirements … Team player who will collaborate with other teams. Fast learner and adaptable. Strong problem-solving, logical skills and technical prowess. A hunger and willingness to learn in a demanding environment. Customer focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
SEFE Energy UK
Apps Teams and Infra Teams to resolve end-user issues and ensure all workplace devices and systems function optimally to support business operations. WHAT YOU WILL DO Incident and ProblemManagement: Resolve incidents and service requests related to workplace technologies within established SLAs. Service Request Management: Process end-user service requests related to workplace services, including software … Workplace Equipment & Environment Support: Support the installation, configuration, routine health checks, and decommissioning of workplace IT devices (desktop, laptop, phones, meeting room equipment, video conferencing, printers, etc.). Incident & Problem Analysis: Analyse recurring incidents or issues, conducting root cause analysis to identify underlying problems related to workplace services. Vendor & Service Desk Collaboration: Work with vendors and other IT teams … for improvement in workplace technology. WHAT YOU WILL BRING Professional Experience Broad exposure to IT operations and services, with experience in multiple IT functions (e.g., Architecture, Application Delivery, Project Management, Service Management, Database Management). Strong interpersonal and collaboration skills with internal and external stakeholders. Skills and Competencies Knowledge of ISO 20000 and ISO 27001, ITIL standards. More ❯
application gateway across multiple regions. Manage and resolve incident tickets for the 3rd line support team. Conduct root cause analysis for Major Incidents. Plan and support Release and Change Management activities in production. Support the ProblemManagement process. Perform application housekeeping and maintenance tasks, including working with database technologies such as MariaDB, Aurora, DynamoDB, and MySQL. Become … of experience with Linux-based systems. Experience working within an AWS environment. Knowledge of: General SQL administration and support. Setting up maintenance tasks. Running queries against database tables. Excellent problem-solving skills. Desirable Experience with Docker or Kubernetes, including Istio, within AWS. Supporting Java-based applications. General Payments experience and supporting payment switches. Knowledge of the ITIL framework. Candidate … Requirements Team player who collaborates effectively. Fast learner and adaptable. Strong problem-solving, logical skills, and technical prowess. Willingness to learn in a demanding environment. Customer-focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. More ❯