401 to 425 of 461 Service Delivery Jobs in the UK excluding London

support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely and on-site. … site. Maintaining accurate technical documentation, support tickets and records of repairs and resolutions. Working collaboratively with technical colleagues and other departments to ensure effective service delivery. Supporting the development of junior engineers and continually building technical knowledge. Candidate Requirements for the IT Support Engineer role: Ideally, a minimum ...

initial 24 month contract, paying market rates/Day Inside IR35. Clearance: SC Sole UK National Role Profile: The role will lead the delivery of outcomes associated with: * NISSS contract replacement and transition activity. * Strategic integration of services # * Delivery of a multi-domain transformation programme spanning: * People … Process * Data * Technology * Cyber Responsibilities * Development and delivery of the Digital Integration roadmap through to 2029 and beyond. * Alignment of integration activity with future contractual arrangements and operating models. * The Programme Manager will maintain programme coherence, governance, benefits realisation, risk management and stakeholder engagement across the organisation * The postholder ...

seeking a hands-on Helpdesk Manager for our client, a global investment company. This is an exciting opportunity to shape a service desk from the ground up, taking ownership of the platform’s design, workflows, SLAs, automation and reporting, while leading and developing a small team. This … company’s London City office. The position combines day-to-day team leadership and technical support with a real focus on improving service quality, user experience and operational efficiency. Key responsibilities Manage the Helpdesk team, overseeing workload, priorities and performance. Ensure tickets are appropriately prioritised and resolved within agreed ...

relationships with software and technology vendors Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey Provide clear and timely communication to customers and internal stakeholders during implementations, incidents … Support the pre-sales process by providing technical expertise on complex customer requirements Identify opportunities to improve the profitability and efficiency of Professional Services delivery This is a field-based role, with regular travel to customer sites across the UK and occasional travel to our offices in Maidstone, London ...

relationships with software and technology vendors Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey Provide clear and timely communication to customers and internal stakeholders during implementations, incidents … Support the pre-sales process by providing technical expertise on complex customer requirements Identify opportunities to improve the profitability and efficiency of Professional Services delivery This is a field-based role, with regular travel to customer sites across the UK and occasional travel to our offices in Maidstone, London ...

Services, this role is responsible for the Supply Chain and Finance optimisation and technology strategies for HCA Healthcare UK, alongside the day-to-day delivery of ITG services across the division. You will lead the support, governance and continual improvement of critical Finance and Supply Chain systems, working closely … with stakeholders, suppliers and technology teams. You will oversee a team responsible for the delivery, support and governance of these systems, covering service management and strategy, business analysis, testing, performance monitoring and ongoing system maintenance. Above all else, we're committed to the care and improvement of human ...

equivalent work experience in ICT. Experience with Microsoft Office applications at a user level. A strong understanding of customer care practises to ensure efficient service delivery. Familiarity with police environments and security responsibilities is advantageous. Skills and Attributes: Excellent communication skills, both written and oral, tailored to meet … proactive approach to problem-solving and decision-making. Why Consider This Role? Impactful Work: Play a vital role in enhancing communication within the police service, ensuring safety and efficiency. Collaborative Environment: Work within a supportive team atmosphere where contributions are valued. Professional Development: Opportunities for training and continuous professional ...

equivalent work experience in ICT. Experience with Microsoft Office applications at a user level. A strong understanding of customer care practises to ensure efficient service delivery. Familiarity with police environments and security responsibilities is advantageous. Skills and Attributes: Excellent communication skills, both written and oral, tailored to meet … proactive approach to problem-solving and decision-making. Why Consider This Role? Impactful Work: Play a vital role in enhancing communication within the police service, ensuring safety and efficiency. Collaborative Environment: Work within a supportive team atmosphere where contributions are valued. Professional Development: Opportunities for training and continuous professional ...

across two specialist legal teams, you will be responsible for leading, supporting and motivating a team of Legal PAs and support professionals, ensuring the delivery of an efficient, high-quality service to both colleagues and clients. You will act as a key point of contact for your teams … overseeing workloads, allocating resources, supporting development and ensuring service standards are consistently achieved. A significant part of the role will involve championing the use of technology, AI and process improvement initiatives to help drive efficiency and enhance service delivery. Key Responsibilities Lead, coach and support a team ...

team, the role uses quality assurance methodologies, Root Cause Analysis (RCA), audits, and performance insight to identify improvement opportunities, strengthen controls, and enhance service delivery. The role supports the delivery of the Quality Assurance Framework and contributes to the organisation's Quality Management System by driving continuous improvement … using quality assurance measurements, Root Cause Analysis (RCA), audit findings, complaints, customer feedback, and operational insight. Lead procedure improvement activities, identifying opportunities to enhance service quality, compliance, operational efficiency, client outcomes, and risk controls. Conduct quality assurance reviews and internal audits, where required, to assess adherence to procedures, evaluate ...

This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range … maintenance tasks. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Maintain clear documentation and contribute to improving support processes and service delivery. Experience & Capabilities At least 2 years' experience in an IT Support, Service Desk or Helpdesk role. Previous MSP experience is highly desirable. ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … with a robust training strategy. Lead from the front in embracing business change and transformation programmes focused on cost, revenue, customer, and people. Operational Delivery: Execute and deliver all programmes of work across your patch, ensuring performance and quality metrics support revenue and customer on-time service delivery. ...

excellent opportunity for someone with experience in Housing Benefit and Council Tax Support who enjoys problem-solving, working with data and driving service improvement. Why Join Us As a Benefit Systems and Control Officer, you'll play a vital role in ensuring our Revenues and Benefits service remains … performance reporting. Supporting system upgrades, testing and digital transformation. Providing technical guidance and training, and working with colleagues, suppliers and partners to support effective service delivery. We're looking for someone who Has experience in Housing Benefit and Council Tax Support and a good understanding of processes and legislation. ...

proposed processes to identify opportunities for automation, simplification and operational improvement. Analyse integrations and interactions across investment platforms, internal business systems and third-party service providers. Document data flows, data mapping and data lineage, including data sources, destinations, transformations, dependencies and reconciliation points. Investigate exception handling, operational failures … system design, integration architecture and operational needs. Produce high-quality documentation and analysis artefacts to support solution design, development, testing, implementation and ongoing operational service delivery. Facilitate workshops with stakeholders and SMEs to validate current-state processes, identify gaps and define future-state solutions. Challenge existing processes and proposed ...

automation, AI adoption, and process optimisation. Champion a digital-first culture across the organisation. Lead large-scale digitisation and communication programmes from concept to delivery, ensuring on-time and on-budget execution with clear business buy in through training and communication. Oversee implementation of digital tools, platforms, and workflows … growth in one of the UKs fastest growing sectors. Dynamic, flexible, innovate and growth driven business model. Customer centric, with a focus on quality service delivery. Key Skills/Experience Required: Proven experience leading digital transformation or digitisation programmes at scale. Strong strategic planning, programme management, and change leadership ...

strategy, roadmap and lifecycle management of business applications. Lead application governance, change management and platform optimisation initiatives. Manage third-party suppliers, licensing, budgets and service performance. Build strong relationships with business stakeholders while leading and developing the applications team. Skills Proven experience managing enterprise applications within a complex environment. … Strong understanding of application lifecycle management, governance and service delivery. Experience with Microsoft technologies, business systems and system integrations. Excellent leadership, stakeholder management and communication skills. Opportunity Play a key role in shaping the organisation's applications strategy. Lead impactful technology and transformation initiatives. Join a collaborative and forward ...

address issues such as drift, hallucinations and latency. Contribute to AI engineering standards, guardrails and best practices, and support incident investigation and resolution with Service Delivery. Ensure solutions comply with security, privacy, compliance and ethical AI requirements, including access controls, data protection and risk assessments. Share knowledge and mentor … Familiarity with cloud platforms (ideally Azure) and AI services (e.g. Azure OpenAI, Azure Machine Learning, or equivalents). Experience working in agile, cross-functional delivery teams. Desired but not essential.... Postgraduate study or certifications in AI, machine learning or data science. Cloud certifications (e.g. Azure, GCP, AWS) and relevant ...

Remote Technical Support Engineer Location: Milton Keynes (Office-based) Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30) Department: Service About the Role: We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position … train users on correct usage, maintenance and safety procedures. Support customers via phone, video and remote-assistance sessions. Escalate unresolved cases to field service or technical specialists. Identify required parts for field visits when needed. Record all actions and troubleshooting steps within MS Dynamics. Service Quality & Repair Efficiency ...

annum Job Type: Full-time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm Join a thriving IT support business at the heart of service delivery. We are seeking a proactive and organised Helpdesk Coordinator to join our well-established IT field services organisation based in Hook. This role … crucial in supporting customers across the UK by coordinating engineers, managing service requests, and ensuring a first-class support experience. Day-to-day of the role: Coordinate approximately 13 field engineers and subcontractors to ensure optimal resource utilisation. Schedule field service visits in accordance with customer SLAs ...

businesses run better? We're looking for an experienced Business Enablement Manager to take ownership of a key Sales Operations function within a dynamic, service-led business. This is a fantastic opportunity for someone who loves bringing structure to complexity, turning data into meaningful commercial insights and ensuring sales … improve communication, accountability and customer handovers. Ensuring Operational Readiness: Help create a smooth transition from winning new business through to customer onboarding and service delivery. Driving Governance: Establish clear KPIs, service standards and processes that improve consistency, accountability and commercial control. What We're Looking ...

mission of protecting the UK through data-driven insights and solutions. Key Responsibilities Developing and building strong relationships with clients and key stakeholders through delivery and sales activity. Managing a portfolio of healthcare delivery, supporting account growth and winning new health and care opportunities. Supporting presentations, reports … operating models. Undertaking risk and maturity assessments, providing strategic guidance. Implementing security controls, drawing on knowledge of how security controls interact with IT service delivery. Key Requirements Relevant health and care industry experience delivering strategic cyber security projects, or demonstrable transferable sector knowledge. Strong consulting experience, with sales experience ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

week) Closing date: Thursday 19 November 2026 at 12 noon Are you an experienced IT leader who combines strategic thinking with hands-on delivery and wants to use your expertise to support a cause that truly matters? Join our ICT team and play a vital role behind the scenes … initiatives What you will do Providing strategic leadership on technology, cyber security, data governance and digital transformation. Ensuring stable and effective ICT operations and service delivery. Leading digital infrastructure, cloud services, networks and system improvements. Acting as the organisation's Information Governance Lead. Ensuring compliance with UK GDPR, Data ...

week) Closing date: Thursday 19 November 2026 at 12 noon Are you an experienced IT leader who combines strategic thinking with hands-on delivery and wants to use your expertise to support a cause that truly matters? Join our ICT team and play a vital role behind the scenes … initiatives What you will do Providing strategic leadership on technology, cyber security, data governance and digital transformation. Ensuring stable and effective ICT operations and service delivery. Leading digital infrastructure, cloud services, networks and system improvements. Acting as the organisation's Information Governance Lead. Ensuring compliance with UK GDPR, Data ...