651 to 675 of 3,357 Service Delivery Jobs in the UK excluding London

people, places and events, and develop inferences and provide insight to explain what is happening. The recommendations you make will aid decision making and service delivery, allowing for the effective targeting of local partnership resources within a challenging financial environment. Warwickshire County Council's Business Intelligence service … improvements that make a meaningful difference to Warwickshire's people and communities.Our roles involve critical thinking, problem solving, creativity - innovation isencouraged. The Business Intelligence service works across and supports most areas of work within Warwickshire County Council. We have teams that focus on specific service areas, for example … of council services there is a need to be agile and react to the ever-changing external environment. For example, in recent years the service has been involved in reporting for COVID-19, informing the local Levelling Up agenda, supporting work addressing the cost-of-living crisis, handling Homes More ❯

issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs). Responsibilities … Customer Deliver Dates are prioritized Essential Experience Analysis, organisation, and planning skills Excellent communication skills (written and verbal) Self-motivated and driven to meet service objectives and targets Enthusiastic and highly motivated with an eye for detail Able to liaise and interact effectively with management, technical teams, and customers … industry fibre broadband products and services Benefits Up to £26,000 25 days holiday plus bank holidays Birthday and work anniversary off Death in service Pension Non contractual bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role More ❯

branches, you will be joining a team of analysts responding to incidents and requests, both over the phone and through our ITSM self-service portal. The ideal candidate will have previous experience of working in a busy IT support desk environment. You'll be an adaptable team player with … remote and customer-facing support for our constantly evolving customer base and bespoke applications. Day-to-day duties Delivering an outstanding level of customer service to the Arnold Clark Group Providing 1st line user, software, hardware and application support to Arnold Clark employees throughout the UK Writing and updating … trends Escalating incidents to our 2nd line teams Making sure the appropriate incident management and request fulfilment processes are followed effectively Engaging in continuous service improvement initiatives to support business objectives Following the appropriate escalation path for priority incidents and requests Working with the relevant teams to create training More ❯

Oversee the execution of contracts and ensure compliance with agreed terms and SLAs. Act as the point of contact for troubleshooting issues such as delivery schedules, purchase orders, technical documentation, pricing, and contractual obligations. Develop and maintain a regular suite of vendor performance reports, analysing supplier data and providing … actionable insights to stakeholders to support commercial decision Ensure vendors meet all delivery requirements, address supply chain issues proactively, and ensure all relevant deadlines are met. Work closely with cross-functional teams to manage technical, commercial, and supplier performance, driving a self-service culture and sharing best practices … vendor accounts are efficiently managed within agreed timelines and budgets, tracking resources and reconciling time for optimal value. Support proposal and contract reviews, negotiating service agreements, and identifying areas for improvement in vendor management practices. What we look for in a Vendor Manager? Proven experience in a vendor management More ❯

small but high-impact Vendor Management team responsible for overseeing suppliers delivering IT equipment and services across the business. This is a hands-on, delivery-focused role involving daily interaction with procurement, legal, internal stakeholders, and external suppliers. Key Responsibilities Act as an account manager for suppliers providing IT … services and equipment. Oversee contract renewals , change requests , disputes , and purchase order management . Monitor SLA performance and engage with business owners when supplier delivery falls short. Facilitate regular supplier performance reviews , lead conflict resolution where required, and ensure contract compliance. Develop and maintain SMART KPIs to track vendor … or similar industry Experience managing various vendor contracts (e.g., support, outsourced services) Strong commercial and customer-focused mindset Solid understanding of procurement, governance, and service delivery processes Excellent communication skills across all levels Desirable Skills Experience in commercial, procurement, or vendor/service management Degree (or equivalent More ❯

small but high-impact Vendor Management team responsible for overseeing suppliers delivering IT equipment and services across the business. This is a hands-on, delivery-focused role involving daily interaction with procurement, legal, internal stakeholders, and external suppliers. Key Responsibilities Act as an account manager for suppliers providing IT … services and equipment. Oversee contract renewals , change requests , disputes , and purchase order management . Monitor SLA performance and engage with business owners when supplier delivery falls short. Facilitate regular supplier performance reviews , lead conflict resolution where required, and ensure contract compliance. Develop and maintain SMART KPIs to track vendor … or similar industry Experience managing various vendor contracts (e.g., support, outsourced services) Strong commercial and customer-focused mindset Solid understanding of procurement, governance, and service delivery processes Excellent communication skills across all levels Desirable Skills Experience in commercial, procurement, or vendor/service management Degree (or equivalent More ❯

for 12 months initially and a hybrid role. The SPEN Cyber Security team is responsible for the development of the Identity and Access Management service, which is utilised to provision, monitor and maintain core user identities and corresponding entitlements across SPEN systems. This role will help to support the … Solutions • Application Provisioning - for the scope of applications managed by the IAM team. • Work directly with 3rd party suppliers to deliver projects • Support the delivery of the IAM Vision/Roadmap • Work with colleagues and stakeholders to design IAM services that meet the desired controls and provide a positive … customer experience. • Seeking continuously and proactively to improve quality of analysis, service delivery, and/or business decision making. • Undertaking an analysis of a range of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers Key Skills/Experience More ❯

lead a team in a fast-paced Managed Services environment? We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world. What’s the role? You’ll be at the heart of … our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals. Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions. What … you’ll be doing: Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy). Driving performance against KPIs, budgets, and delivery targets. Coaching and developing team leaders – setting clear goals and inspiring high performance. Ensuring we have the More ❯

lead a team in a fast-paced Managed Services environment? We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world. What’s the role? You’ll be at the heart of … our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals. Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions. What … you’ll be doing: Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy). Driving performance against KPIs, budgets, and delivery targets. Coaching and developing team leaders – setting clear goals and inspiring high performance. Ensuring we have the More ❯

Cloud Services, Digital Workplace, and Infrastructure domains. Position Overview: The Technical Director will lead and oversee the technical strategy and execution of our comprehensive service offerings, ensuring exceptional client satisfaction and operational excellence. This role requires a strategic leader with a deep technical background, particularly in cloud services, digital … effectiveness. Process Improvement: Identify opportunities for process enhancements and implement best practices to optimize technical delivery. Stakeholder Collaboration: Work closely with sales, marketing, and service delivery teams to ensure cohesive service offerings and client satisfaction. Qualifications: Experience: Minimum of 5 years of experience in technical leadership roles More ❯

Cloud Services, Digital Workplace, and Infrastructure domains. Position Overview: The Technical Director will lead and oversee the technical strategy and execution of our comprehensive service offerings, ensuring exceptional client satisfaction and operational excellence. This role requires a strategic leader with a deep technical background, particularly in cloud services, digital … effectiveness. Process Improvement: Identify opportunities for process enhancements and implement best practices to optimize technical delivery. Stakeholder Collaboration: Work closely with sales, marketing, and service delivery teams to ensure cohesive service offerings and client satisfaction. Qualifications: Experience: Minimum of 5 years of experience in technical leadership roles More ❯

We're Hiring: Service/Process Optimisation Lead, HR Ocado Logistics Hybrid (Hatfield) Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we're reimagining how People Services can deliver smarter, faster, and more efficient support and we are looking for a Service/Process Optimisation … organisation is fully prepared for new systems and ways of working, this is your chance to make a real difference. About the Role As Service Optimisation Lead, you'll be at the heart of operational transformation. From leading business readiness for new tools and processes to embedding continuous improvement … every step. Whether it's rolling out automation or simplifying how services are delivered, this role is about taking complexity out and putting better service in. This Role Offers: This is a high-impact role that offers real variety and end-to-end ownership of how service optimisation More ❯

We're Hiring: Service/Process Optimisation Lead, HR | Ocado Logistics | Hybrid (Hatfield) Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we’re reimagining how People Services can deliver smarter, faster, and more efficient support and we are looking for a Service/Process Optimisation … organisation is fully prepared for new systems and ways of working, this is your chance to make a real difference. About the Role As Service Optimisation Lead, you’ll be at the heart of operational transformation. From leading business readiness for new tools and processes to embedding continuous improvement … every step. Whether it's rolling out automation or simplifying how services are delivered, this role is about taking complexity out and putting better service in. This Role Offers: This is a high-impact role that offers real variety and end-to-end ownership of how service optimisation More ❯

We're Hiring: Service/Process Optimisation Lead, HR | Ocado Logistics | Hybrid (Hatfield) Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we’re reimagining how People Services can deliver smarter, faster, and more efficient support and we are looking for a Service/Process Optimisation … organisation is fully prepared for new systems and ways of working, this is your chance to make a real difference. About the Role As Service Optimisation Lead, you’ll be at the heart of operational transformation. From leading business readiness for new tools and processes to embedding continuous improvement … every step. Whether it's rolling out automation or simplifying how services are delivered, this role is about taking complexity out and putting better service in. This Role Offers: This is a high-impact role that offers real variety and end-to-end ownership of how service optimisation More ❯

will play a crucial role in designing and implementing one of their core systems, ViewPoint. Your work will enable their team to expand their service offerings across the Group, ensuring we meet and exceed client expectations. In your day-to-day operations, you will interpret accounting and administration requirements … to design and implement system solutions that meet client demands. You will handle complex service requests and incidents via our support desk (Ivanti) or through project enhancements, keeping client teams informed of progress. Monitoring and reviewing service delivery, you will ensure timely updates to client teams. Reviewing … management incentive programme Flexible, hybrid working Generous holiday allowance Pension scheme Private medical insurance, including eye care Permanent health insurance Life assurance (death in service and critical illness benefit) Worldwide travel insurance Ability to work abroad for up to 3 weeks per annum Onsite parking Regular social events Health More ❯

will play a crucial role in designing and implementing one of their core systems, ViewPoint. Your work will enable their team to expand their service offerings across the Group, ensuring we meet and exceed client expectations. In your day-to-day operations, you will interpret accounting and administration requirements … to design and implement system solutions that meet client demands. You will handle complex service requests and incidents via our support desk (Ivanti) or through project enhancements, keeping client teams informed of progress. Monitoring and reviewing service delivery, you will ensure timely updates to client teams. Reviewing … management incentive programme Flexible, hybrid working Generous holiday allowance Pension scheme Private medical insurance, including eye care Permanent health insurance Life assurance (death in service and critical illness benefit) Worldwide travel insurance Ability to work abroad for up to 3 weeks per annum Onsite parking Regular social events Health More ❯

will play a crucial role in designing and implementing one of their core systems, ViewPoint. Your work will enable their team to expand their service offerings across the Group, ensuring we meet and exceed client expectations. In your day-to-day operations, you will interpret accounting and administration requirements … to design and implement system solutions that meet client demands. You will handle complex service requests and incidents via our support desk (Ivanti) or through project enhancements, keeping client teams informed of progress. Monitoring and reviewing service delivery, you will ensure timely updates to client teams. Reviewing … management incentive programme Flexible, hybrid working Generous holiday allowance Pension scheme Private medical insurance, including eye care Permanent health insurance Life assurance (death in service and critical illness benefit) Worldwide travel insurance Ability to work abroad for up to 3 weeks per annum Onsite parking Regular social events Health More ❯

our behaviours and always focusing on what matters with a commercial mindset. Leading and motivating the Colleague Services team, developing talent and delivering against service level agreements, legal and regulatory requirements and actively seeking user feedback and continuously improving ways of working to optimise service delivery outcomes … user experiences. What you'll bring to the role: Significant experience of leading and shaping colleague services (preferably within a People/HR centralised service model), in a fast paced and regulated environment. Experience of designing and delivering efficient digital first user journeys which provide an engaging user experience More ❯

be the backbone of our End User Device (EUD) services, ensuring that all devices are effectively managed throughout their lifecycle. Your technical knowledge and service acumen will be crucial in delivering top-notch ICT EUD services that meet our stringent Service Level Agreements (SLAs). Key Responsibilities: Provide … expert technical EUD knowledge, fulfilling service requests efficiently within agreed SLAs. Maintain accurate EUD asset data in line with SACM policy to optimise device utilisation. Manage the end-to-end lifecycle of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to More ❯

Be the go-to for up to 400 staff, providing exceptional end-user support alongside their team. Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more … ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT processes. Be comfortable working on Service Desk and dealing with tickets and process to a timely manner. Who You Are: You bring 4+ years of IT support experience with strong More ❯

Be the go-to for up to 400 staff, providing exceptional end-user support alongside their team. Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more … ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT processes. Be comfortable working on Service Desk and dealing with tickets and process to a timely manner. Who You Are: You bring 4+ years of IT support experience with strong More ❯

Be the go-to for up to 400 staff, providing exceptional end-user support alongside their team. Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more … ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT processes. Be comfortable working on Service Desk and dealing with tickets and process to a timely manner. Who You Are: You bring 4+ years of IT support experience with strong More ❯

are robust, scalable, and aligned with enterprise architecture principles and best practices. Actively manage change initiatives impacting shared services, ensuring minimal disruption and optimal service delivery Serve as a key liaison between business stakeholders and technology teams to validate that solutions meet functional and non-functional requirements. Represent … the technology programme delivery team in interactions with other segment technology teams and enterprise architecture groups, ensuring strategic alignment and coherence across initiatives. Assist in problem resolution and support the development team through consultation and problem research Hands-on development may be required to demonstrate component selection and prototyping … and Standards: Facilitate and nurture an Architecture Community of Practice to promote knowledge sharing, collaboration, and continuous improvement across teams Own and manage the service catalogue, ensuring it is accurate, current, and reflective of all shared services in the service-oriented architecture Participate and recommend prioritisation through the More ❯

level; someone acutely technical. The CTO is an executive role and will lead the studio's operational and technical teams in relation to the delivery of in-camera visual effects, motion capture, and 3D/4D volumetric scanning among other supporting facilities. Studio Ulster is a partnership with Belfast … looking for a Chief Technical Officer- someone who is experienced at the very highest level of the film industry to lead on the technical delivery of Virtual Production in all its forms at the studio. This is an Executive level role with strategic responsibilities for the technical services at … Studio Ulster. The CTO will oversee the technical teams and lead on all technical operations and production services delivery at Studio Ulster. This critical role will help steer the technical direction and strategy of the company and the CTO will be at the helm of the technical operations as More ❯

Rated Excellent on Trust Pilot with over 5000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, service and the customer experience is at the heart of everything we do. Due to continual growth, we now require a Technology Process Engineer to … IT operations through innovation, standardisation, and continuous improvement. Roles and responsibilities: Process Design & Optimisation : Design, document, and implement IT processes and workflows to improve service delivery, operational efficiency, and system performance. Process Improvement : Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations … and improve service quality. Data Analysis & Reporting: Use data analytics to monitor the effectiveness of manufacturing processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership. Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices More ❯