176 to 200 of 270 Service Management Jobs in the UK excluding London

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained ...

configuration, maintenance, and the smooth operation of critical technologies. From installing, configuring, and testing environments to ensuring day-to-day patching, monitoring, and performance management, youll keep everything running at peak capacity and compliance. Youll monitor the environment to get full visibility into performance and availability, producing reviews, reports … audit logs that demonstrate service quality. Youll collaborate with Group IT to resolve escalations, support disaster recovery testing, and provide audit evidence, all while driving continual service improvement. With a customer-centric approach, youll embrace IT Service Management practices, optimise infrastructure through ongoing analysis, and deliver ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional … service and driving continual improvement click apply for full job details ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage … Providing 3rd Line support for a high-profile user base Working hands-on with key infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams ...

their growing team in Belfast. You will oversee a team of technical engineers and see this as a prime opportunity to pursue a management opportunity. You will set direction and standards and provide technical hands-on leadership capabilities. You will implement highly scalable, secure and cutting-edge, cloud-based … solutions. This is a key opportunity to assist in the design, deployment, and management of cloud infrastructure on Azure. You will collaborate with product owners, developers, key stakeholders (at all levels) and data engineers. Your creativity and technical prowess will drive the design, automation, and continuous improvement ...

through to Sustainment; Disposal and Replacement. With staff that are active members of INCOSE, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

through to Sustainment; Disposal and Replacement. With staff that are active members of INCOSE, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

Digital Support and Delivery Apprentice will play a crucial role in ensuring the smooth operation of IT service support within Wigan Council. You will support the IT function with troubleshooting problems, following up on queries in a timely manner, responding to contact from end users, and updating and maintaining … documentation within specified service level agreements. As an apprentice, you will work closely across IT support and delivery teams to provide first class support to internal users and external clients to achieve departmental objectives in line with our business vision and the Councils Progress with Unity ambitions. ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks and ensure … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. Troubleshoot and resolve platform issues; escalate … ServiceNow support where required. Configure and support core modules: Incident, Problem, Change, Service Catalog . Develop workflows, UI forms, client/server scripts, notifications, dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional ...

Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. • Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. • Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. • Ensure all systems and environments comply … priorities, meet SLAs, and maintain excellent communication with stakeholders • Proactive approach to keeping up with emerging technology trends and industry developments Desirable: • Understanding of Service Management disciplines, ideally aligned with the ITIL framework • Proven ability to build strong relationships with internal and external stakeholders • Experience working alongside software ...

complex, highly integrated SAP solutions. You will be experienced in leading multi-location, multi-disciplinary teams within a matrix environment and demonstrate excellent stakeholder management, communication and leadership skills. A delivery-focused mindset, adaptability to change and experience working with third-party vendors are essential. Key Requirements: • Strong … background across Finance and Procurement • Experience with end-to-end SAP solution architecture • Solid knowledge of ITIL service management • Background as a functional lead across Finance & Controlling, Procurement, Inventory Management, VIM and Concur • Understanding of Agile and Waterfall delivery methods • Knowledge of SAP EPPM ...

recruiting for a Managed Service Provider located in London. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction. Suitable IT Team Lead/Helpdesk/Desktop Support Manager will be responsible for managing … operations of desktop support, ensuring timely and effective resolution of technical issues. Develop and implement IT support policies and procedures to enhance service delivery and efficiency. Coordinate with clients to understand their IT needs and provide tailored solutions. Monitor and report on key performance indicators (KPIs) to ensure service ...

join a growing data team undergoing major transformation. You will design, build, and maintain resilient, automated data pipelines that fuel reporting, analytics, and performance management across the organisation. Working with modern AWS technologies (S3, Glue, Redshift, Spectrum), you'll help shape an open, data-driven culture and ensure high … best practices. Experience working with REST/SOAP APIs for data ingestion. Understanding of data governance principles. Exposure to ITIL or similar service management frameworks. Excellent analytical, problem-solving, and communication skills. Experience contributing to Agile/Scrum delivery. Desirable Scripting experience (Shell, Python, PowerShell). Knowledge ...

leading-edge IT and business systems—ensuring our team members have the secure, seamless digital tools they need to deliver the very best service to our customers. Don’t worry if you haven’t worked in our industry before—full training on our applications and processes will be provided … your work-life balance with time back when you cover out-of-hours or are on call. Key Responsibilities for IT Application Support and Management Provide expert user support for core business and IT applications, resolving technical issues and maintaining excellent customer service for internal stakeholders. Monitor applications ...

will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users. Requirements: Strong technical knowledge of Windows/Linux servers, networking, virtualisation (VMware/Hyper-V), cloud … support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. ...

player in implementing highly scalable, secure and cutting-edge, cloud-based solutions. This is a key opportunity to assist in the design, deployment, and management of cloud infrastructure on Azure. You will collaborate with product owners, developers, key stakeholders (at all levels) and data engineers. Your creativity and technical … organisation strategies, focusing on scalability, performance and security Create and maintain solution documentation for cloud network security Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with the firm's policies. Ensure that all infrastructure is patched in line with the firm's patching ...

Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. Youll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How youll support us Youll provide dependable third-line support, diagnosing and resolving issues … Youll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. Youll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server ...

project meetings, steering groups, and stakeholder updates to ensure project alignment and momentum. Engage with key internal stakeholders across HR, IT, Architecture, Testing, and Service Management teams. Manage third-party software vendors and consultants to ensure deliverables meet quality, time, and cost expectations. Apply structured change management … 500k and coordinating cross-functional teams. Qualifications: Degree or Diploma in Computing, Business Administration, or a related subject (or equivalent experience). Advanced Project Management qualification (e.g. Prince2 Practitioner) Essential Agile/SAFe accreditation Beneficial This contract presents a high-impact opportunity for a driven and capable IT Project ...

project meetings, steering groups, and stakeholder updates to ensure project alignment and momentum. Engage with key internal stakeholders across HR, IT, Architecture, Testing, and Service Management teams. Manage third-party software vendors and consultants to ensure deliverables meet quality, time, and cost expectations. Apply structured change management … 500k and coordinating cross-functional teams. Qualifications: Degree or Diploma in Computing, Business Administration, or a related subject (or equivalent experience). Advanced Project Management qualification (e.g. Prince2 Practitioner) – Essential Agile/SAFe accreditation – Beneficial This contract presents a high-impact opportunity for a driven and capable IT Project ...

high-security environments Desirable Experience: Experience implementing CI/CD pipelines within DevOps environments Familiar with DevOps practices, including Git branching strategies and release management Skilled in secure network design and configuration of IPv4 routers and firewalls Proficient in administering Linux or Windows servers in large enterprise settings Experience … with centralised configuration management tools like Ansible or Puppet Comfortable using agile collaboration tools such as Jira and Confluence Knowledge of Agile delivery frameworks, including Scrum and SAFe Understanding of ITIL-based service management practices To be Considered: Please either apply by clicking online or emailing ...

process and methodology to understand the product requirement from the business or function. Continually assess and identify risks in line with the risk management approach, ensuring they are mitigated within the data governance programme. Assist with the Data governance processes to protect and secure Thales data while seeking … common processes and toolsets. Qualifications Good all round knowledge of business structures and processes. Able to organise and facilitate groups in workshop settings. Delivery management skills to identify business needs and determine solutions. Ability to be able to present to stakeholders. Excellent interpersonal, verbal and written communication, including good ...

technologies – AWS, Azure, RedHat, GCP, IBM Cloud Experience of building and implementing CI/CD pipelines Strong working knowledge of Linux Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes Previous experience of Support tools and Service Desks An understanding or experience ...