301 to 325 of 716 Service Management Jobs in the UK excluding London

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

handle and select appropriate resources, including third parties and suppliers to deliver the required services. To ensure all deliverables meet required standards through effective management of the project scope, project plans, through accurate and timely project/budget reporting and by planning, identifying, assessing and leading risks, issues and … for any issues, ensuring their timely resolution. To ensure projects operate within the agreed Governance framework. To lead project finances, forecast accuracy and the management of any changes recognising schedule, budget and scope impact. To create certainty and handle key stakeholders through effective communication, identifying key issues and providing … Databases, ATG, Applications. Windows server, Linux, VMware, Storage, Networks. End-User devices, Windows OS, Office 365, Collaboration tools. Active Directory, Identity, PAM, Security. IT Service Management, Service Now, monitoring, asset management. Experienced in delivering significant technical and non-technical change. Well-developed understanding of financial management More ❯

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures More ❯

employee experience, and enabling cloud-first delivery. The Role Covers: Operating Model Design & Transformation Agile ways of working & product-centric models Strategic Advisory & Delivery Management Service Management/ITIL/Value Stream Mapping Working closely with senior stakeholders to shape future IT functions You’ll need experience … in some of the following: Operating model or organisational design Agile, Product Ownership or Product Management principles ITSM/ITIL frameworks Delivery or transformation within complex tech environments Business analysis or requirements elicitation Value stream or process mapping Strong stakeholder management and consulting mindset This role sits at More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a … of stakeholders. You will be confident and articulate, capable of tracking performance, identifying key trends, and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking More ❯

Annual salary: up to £27,500.00 Service Delivery Manager Location: Coatbridge Role: Part-Time, 20 hours a week. Days to be discussed and confirmed. Compensation: Pro-rated salary of £27,500 per annum, plus car allowance and benefits. Mears is committed to investing in the North Lanarkshire community, aiming … be recognized as the most trusted private provider working with the public sector by 2025, emphasizing sustainability and ethical practices. About the role: The Service Delivery Manager will oversee planning and customer service functions, managing customer service advisors and planners, monitoring performance, and ensuring customer satisfaction to … meet KPIs. Monitor and ensure compliance with service standards Coordinate with the Client to maintain customer satisfaction Lead and motivate the planning and customer service teams Promote continuous improvement Work with housing officers, property managers, and contractors to coordinate activities Engage with residents on complex matters Attend meetings More ❯

a multi-award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost … seventy years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will be the dedicated … point of contact for our key clients across the UK and Europe, ensuring the ongoing good health of our customer accounts. Duties include: Overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations, and supporting the Helpdesk team to ensure excellent and consistent service levels. Ensure More ❯

of our dynamic IT team, acting as the technical subject matter expert for all things SAP infrastructure. From managing external hosting partners to leading service improvements and supporting transformational projects, youll be right at the heart of Tarmacs digital evolution. You'll work across a broad technical landscape translating … strategic mindset, using your deep technical knowledge and sharp analytical skills to deliver real impact. Your day-to-day will include: Leading SAP infrastructure service management activities, ensuring reliable, secure and cost-effective solutions. Managing third-party SAP hosting providers, ensuring delivery against SLAs and governance standards. Acting … SAP expertise. What were looking for: Essentials: Proven experience with SAP technologies in a large infrastructure environment Strong knowledge of IT governance, audit, and service management principles Ability to translate business requirements into robust, scalable solutions Excellent communication and stakeholder engagement skills A degree in an IT-related More ❯

join the Team in Bristol. As an IT Solution Architect you will be responsible for architecting and designing an IT solution using supply chain management, ERP, business intelligence and integration with 3PL systems using EDI capabilities. This role will assure that the solution architecture can meet the key project … functional and non-functional requirements identified for a UK MOD fleet management programme. You will provide support to the Head of Architect/Enterprise Architect on a variety of design decisions including solution evaluation and selection, buy vs. build vs reuse questions, early-phase project estimates, platform selection and … the development lifecycle and into sustainment of the solution. Skills Required: Previous experience as a Solutions Architect on large customer projects Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing/Repairs systems More ❯

ServiceNow Technical Delivery Consultant/Developer - Drive Global IT Service Excellence - Permanent - Hertfordshire - up to £80k + Good Benefits Are you a skilled ServiceNow Technical Delivery Consultant/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in … configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow platform. We're looking for someone who can implement these tools … effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (eg, Team Connect, CISCO Smart More ❯

ServiceNow Technical Delivery Consultant/Developer - Drive Global IT Service Excellence – Permanent – Hertfordshire - up to £80k + Good Benefits Are you a skilled ServiceNow Technical Delivery Consultant/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in … configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow platform. We're looking for someone who can implement these tools … effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect, CISCO Smart More ❯

the business development network to enhance performance and efficiency. • Provide CRM Support & Training – Deliver system training, troubleshoot user issues, and provide technical support using service management tools. • Enable Business Intelligence – Develop and maintain dashboards and reporting tools that support data-led decision-making across commercial functions. What we … CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech-Savvy – Comfortable working with CRM tools and IT service management platforms. More ❯

the business development network to enhance performance and efficiency. • Provide CRM Support & Training – Deliver system training, troubleshoot user issues, and provide technical support using service management tools. • Enable Business Intelligence – Develop and maintain dashboards and reporting tools that support data-led decision-making across commercial functions. What we … CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech-Savvy – Comfortable working with CRM tools and IT service management platforms. More ❯

Standard Business Unit: Information Technology Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers … in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced IP Network Technician. In this role you will be responsible for the engineering provision, development, management, and maintenance of the … maintain and manage broadband RADIUS platform, DDoS protection systems Operate, maintain and manage network monitoring platform, IP/SIP/MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions and … technologies Liaise with Product Management, Service Management and other internal teams as required Take a fully active role in the standby and call out scheme with a contractual obligation to provide call out cover, as part of a rota basis, once at a qualified level Work off More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced IP Network Technician. In this role you will be responsible for the engineering provision, development, management, and maintenance of the … maintain and manage broadband RADIUS platform, DDoS protection systems Operate, maintain and manage network monitoring platform, IP/SIP/MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions and … technologies Liaise with Product Management, Service Management and other internal teams as required Take a fully active role in the standby and call out scheme with a contractual obligation to provide call out cover, as part of a rota basis, once at a qualified level Work off More ❯

PT Dining Supervisor positions. Pay is based on experience. The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example, and ensures regulations and procedures are followed. … you looking to take the next step in your career? Responsibilities Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. Adheres to state regulations, current best practices, policies, and procedures for food … food item inventory consistent with resident needs and the weekly menu cycle. Provides regular communication to the Director and/or Administrator regarding food service operations. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or More ❯

IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and the delivery of high-quality service across the business. Key Responsibilities: Manage day-to-day IT operations across multiple locations (London, NY,) with a focus on supporting multiple users. Own … and manage service and outsource contracts for critical IT services, including: Managed Infrastructure Services (including Service Desk, M365, SharePoint, etc.) Managed Information Security/Cybersecurity Services Managed Salesforce Support Managed Finance Systems Support Service Management for other app support services (in collaboration with the product tech … proactive support. Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions. Skill & Experience Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment. Experience with Managed Infrastructure Services, InfoSec/Cyber Services, Salesforce More ❯

Service Desk/Incident Manager Target Start Date: ASAP Target End Date: 31/03/2026 Rate: DAY £480 Inside per day Location of role: Corsham , Fully on site Clearance Required: SC OR DV Working Pattern (Mon-Fri, Shifts, on-call): MON-FRI We are seeking an experienced … Service Desk Manager to lead a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a team of highly experienced and technical engineers … tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the Customer's Incident Management Strategy More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

skilled and detail-oriented Technical Author to join their central audit governance team. The successful candidate will collaborate with subject matter experts in ITIL service management to develop and maintain high-quality, audit-ready documentation. This is a key role in ensuring internal and external audit findings are … hybrid working model, allowing for a mix of remote and on-site work. The role will be based in Birmingham. Responsibilities: Collaborate with IT service management process owners and subject matter experts to create accurate and robust documentation supporting the closure of internal and external audit findings. Review … of the audit documentation framework and supporting processes. Skills: Proven experience producing formal IT documentation - such as policies, procedures, terms of reference, and senior management briefings - which can stand up to audit and regulatory scrutiny. Comfortable absorbing complex technical concepts and translating them into clear, well-structured written content More ❯

Delivery Manager to lead the implementation of a large-scale finance systems replacement programme. This role involves managing project coordination, planning, budgeting, scheduling, risk management, and stakeholder engagement to ensure successful delivery. The ideal candidate will have a strong background in programme management, change management, and IT … replacement programme, ensuring it is completed on time, within budget, and to the required quality. Develop and implement project plans, governance frameworks, and risk management strategies. Manage project teams, external vendors, and key stakeholders to drive collaboration and successful outcomes. Monitor project interdependencies, ensuring seamless integration with other initiatives. … Lead change management efforts, ensuring user adoption and business readiness. Control budgets and resource allocation, ensuring efficient use of funds and personnel. Provide regular reports and updates to senior stakeholders, facilitating informed decision-making. Skills & Experience Required: Proven experience managing large-scale IT or finance transformation projects (£2m+ budgets More ❯

Job Title: ServiceNow Architect (ServiceNow Sales And Order Management ) Location: Reading, UK (Hybrid - 2-3days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to … understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the … in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus." Mandatory Skills SERVICENOW ITAM Desirable Skills WORKING More ❯

Developer - London Hybrid - £60,000 I am looking for a Senior Power Platform Developer to join my client, an independent global insurance and investment management company, based in London. This company provide a wide range of managed services to mutuals across different verticals. Services include claims, underwriting and risk … management and compliance, and more. This role offers the opportunity to work with cutting-edge technologies, designing and delivering innovative solutions that drive business efficiency and digital transformation in a dynamic and fast-paced industry. The ideal candidate will bring expertise in the Microsoft Power Platform suite and a … while automating workflows with Power Automate. Build scalable data models within Dataverse to ensure optimal data storage and system performance. Customize Dynamics 365 Customer Service applications to align with specific requirements, including the creation of plugins, workflows, and business rules. Integrate Dataverse with external systems through APIs, connectors, or More ❯