326 to 350 of 386 Service Management Jobs in the UK excluding London

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable : Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working – 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days’ holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you’ll work directly with engineers building world-class software If you’re passionate about technology, enjoy helping users, and want to work with More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

providing 24/7 coverage Company Overview The team supports a broad range of cutting-edge security technologies, helping customers secure their networks, applications, and infrastructure through proactive monitoring, management, and incident response. As demand for managed firewall and security services grows, my client is looking for a Cyber Security Engineer with strong networking fundamentals and a willingness to … updates, NAT and routing modifications across Fortinet, Check Point and Palo Alto devices. Investigate and troubleshoot connectivity, performance, and security issues across client networks. Respond to alerts, incidents, and service requests, escalating where necessary in line with SLAs. Conduct routine maintenance and health checks on firewall appliances and associated infrastructure. Document changes, issues, and resolutions in the ticketing system … SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast-growing More ❯

transformation into Microsoft Azure. This is a hands-on, senior-level technical role, ideal for someone who enjoys deep technical work, influencing best practice, and driving modernisation without people-management responsibilities. What You’ll Do Manage and optimise infrastructure, networking, servers, storage, backups, and security Support and drive the move to Microsoft Azure (IaaS, PaaS, SaaS) Ensure high availability … roles, with strong senior-level experience Proven expertise in Microsoft Azure and cloud migration projects Solid understanding of networking, virtualisation, storage, and security Familiarity with ITIL and best-practice service management Excellent communication and stakeholder engagement skills Strong problem-solving ability and a proactive approach to system reliability and improvement Relevant certifications (Microsoft, VMware, ITIL, etc.) are desirable More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

/repairing/part stripping of 2nd hand devices Key Responsibilities: Proactive and reactive set up of devices Managing rollout within the Pre Delivery Inspection process Assist with stock management in the warehouse Fully comply with company policies and Health & Safety Guidelines Respond to Warehouse and PDI Manager Knowledge, Skills & Experience Required: Technician skills Proven technical knowledge preferred Competent … on Excel and have previous experience of using service management systems an advantage Self-Motivated and able to work under pressure to meet deadlines and timescales Basic IT/networking experience beneficial Ability to communicate with all levels within the organisation, both face to face and over the phone Strong capability and experience of Service Delivery High More ❯

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure. You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate … environments to meet delivery goals Evaluate tools and technologies to guide build vs. buy decisions Develop expertise across technical and business domains Required Skills & Experience: Strong experience with configuration management tools (e.g., Ansible, Chef) Proficiency with Terraform Hands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift) CI/CD pipeline experience (e.g., Jenkins) Monitoring tools (e.g., Prometheus, Grafana … network security protocols Experience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda) Desirable: Coding experience in Java, Go, Python or similar Knowledge of cross-domain technologies Experience in service management environments Practical application of observability patterns Experience with Azure Additional Information: Due to the nature of the work, successful candidates will be required to undergo security vetting. More ❯

engineers solving complex cross-domain challenges inside government organisations decided to take things further — and TwinStream was born. Our mission? To deliver technical excellence, operational reliability, and exceptional client service for some of the UK’s most high-profile government projects. Now, we’re growing — and we’re looking for a Site Reliability Engineer (SRE) who’s ready to … cloud solutions to keep us ahead of the curve Expand your expertise across diverse technical domains and architectures What You’ll Bring: Proven experience with Azure and modern infrastructure management tools (Ansible, Chef, etc.) Strong hands-on experience with Terraform, Docker, and Kubernetes/OpenShift/Docker Swarm Deep understanding of CI/CD pipelines (e.g. Jenkins), monitoring tools … network security protocols Familiar with AWS services (EC2, S3, Lambda, RDS) Bonus points if you have: Experience coding in Python, Java, or Go Knowledge of cross-domain technologies or service management environments Hands-on experience applying observability patterns and building availability metrics Why You’ll Love Working Here: 8% employer pension contribution — invest confidently in your future Private More ❯

engineers solving complex cross-domain challenges inside government organisations decided to take things further and TwinStream was born. Our mission? To deliver technical excellence, operational reliability, and exceptional client service for some of the UK s most high-profile government projects. Now, we re growing and we re looking for a Site Reliability Engineer (SRE) who s ready to … cloud solutions to keep us ahead of the curve Expand your expertise across diverse technical domains and architectures What You ll Bring: Proven experience with Azure and modern infrastructure management tools (Ansible, Chef, etc.) Strong hands-on experience with Terraform, Docker, and Kubernetes/OpenShift/Docker Swarm Deep understanding of CI/CD pipelines (e.g. Jenkins), monitoring tools … network security protocols Familiar with AWS services (EC2, S3, Lambda, RDS) Bonus points if you have: Experience coding in Python, Java, or Go Knowledge of cross-domain technologies or service management environments Hands-on experience applying observability patterns and building availability metrics Why You ll Love Working Here: 8% employer pension contribution invest confidently in your future Private More ❯

engineers solving complex cross-domain challenges inside government organisations decided to take things further — and TwinStream was born. Our mission? To deliver technical excellence, operational reliability, and exceptional client service for some of the UK's most high-profile government projects. Now, we're growing — and we're looking for a Site Reliability Engineer (SRE) who's ready to … cloud solutions to keep us ahead of the curve Expand your expertise across diverse technical domains and architectures What You'll Bring: Proven experience with Azure and modern infrastructure management tools (Ansible, Chef, etc.) Strong hands-on experience with Terraform, Docker, and Kubernetes/OpenShift/Docker Swarm Deep understanding of CI/CD pipelines (e.g. Jenkins), monitoring tools … network security protocols Familiar with AWS services (EC2, S3, Lambda, RDS) Bonus points if you have: Experience coding in Python, Java, or Go Knowledge of cross-domain technologies or service management environments Hands-on experience applying observability patterns and building availability metrics Why You'll Love Working Here: 8% employer pension contribution — invest confidently in your future Private More ❯

preferred partner of the UK MOD. Due to growth and demand a new role has been created for an experienced engineering lead to come on board and drive change management and improving tooling and processes What’s on Offer £75,000 – £78,000 base salary Up to 15% annual bonus £6,000 car allowance 10% pension contribution Private medical … ensuring delivery excellence, consistency, and alignment with business goals. Key Responsibilities: Lead on engineering process, governance, and technology strategy Define standards, processes, and lifecycle guidance across software, infrastructure, and service management Oversee engineering governance and ensure delivery of high-quality artefacts across multiple suppliers Define and implement automation tooling architecture and processes Develop and communicate a strategic engineering … governance, process design, and automation tooling Strong track record in strategy development, architecture definition, and delivery assurance Experience managing diverse technical teams or communities of practice Excellent communication, stakeholder management, and leadership skills Ability to operate confidently within multi-supplier or highly governed environments A passion for innovation, quality, and continuous improvement Please note given the sector this role More ❯

AWS infrastructure across the group Collaborate with development teams to meet infrastructure requirements Design and build cloud architecture optimised for performance and cost-efficiency Maintain documentation and follow change management protocols Ensure systems comply with internal controls and security standards What we’re looking for Experience with Infrastructure as Code (Terraform, AWS CloudFormation) Proficiency in container technologies (Kubernetes, Docker … Familiarity with Linux and database technologies (Ubuntu, Apache, PHP, MySQL, PostgreSQL, Nginx) Experience with Git/Mercurial and system integrations/migrations Understanding of IT security fundamentals and ITIL service management A collaborative mindset and enthusiasm for continuous learning Please be aware that if your application is successful, you will be required to undergo a Non-Police Personnel More ❯

Power Station. If successful you’ll play a vital role in maintaining and enhancing the cyber security posture of critical infrastructure systems. You will be responsible for supporting in-service management of OT environments, ensuring compliance with national and industry-specific standards, and contributing to the ongoing digital transformation of key energy and manufacturing assets. This position is … SC Clearance. Main Responsibilities: Provide on-site support for OT and Plant Computing Systems (PCS), ensuring cyber security compliance and operational integrity. Administer configuration control, malware protection, and backup management while maintaining risk registers and system documentation. Participate in cyber incident response, governance reporting, and awareness training to uphold safety and compliance standards. Collaborate with system engineers to implement More ❯

Power Station. If successful you'll play a vital role in maintaining and enhancing the cyber security posture of critical infrastructure systems. You will be responsible for supporting in-service management of OT environments, ensuring compliance with national and industry-specific standards, and contributing to the ongoing digital transformation of key energy and manufacturing assets. This position is … SC Clearance. Main Responsibilities: Provide on-site support for OT and Plant Computing Systems (PCS), ensuring cyber security compliance and operational integrity. Administer configuration control, malware protection, and backup management while maintaining risk registers and system documentation. Participate in cyber incident response, governance reporting, and awareness training to uphold safety and compliance standards. Collaborate with system engineers to implement More ❯

Power Station. If successful you'll play a vital role in maintaining and enhancing the cyber security posture of critical infrastructure systems. You will be responsible for supporting in-service management of OT environments, ensuring compliance with national and industry-specific standards, and contributing to the ongoing digital transformation of key energy and manufacturing assets. This position is … SC Clearance. Main Responsibilities: Provide on-site support for OT and Plant Computing Systems (PCS), ensuring cyber security compliance and operational integrity. Administer configuration control, malware protection, and backup management while maintaining risk registers and system documentation. Participate in cyber incident response, governance reporting, and awareness training to uphold safety and compliance standards. Collaborate with system engineers to implement More ❯

the design and build of cloud-based solutions that prioritise scalability, cost efficiency, and security. • Create and maintain documentation for infrastructure technologies and ensure all system changes follow change management processes. • Ensure systems and environments comply with internal controls, security policies, and best practices. Key Skills & Experience: • Strong experience with Infrastructure as Code (IaC) tools, such as Terraform and … integrations and migrations • Proven ability to work effectively in cross-functional teams, particularly alongside software development and DevOps functions • Awareness of IT Security fundamentals and best practices • Familiarity with Service Management disciplines, ideally using the ITIL framework • Enthusiastic, proactive, and adaptable with a keen interest in emerging technologies and cloud trends What you get in return More ❯

the design and build of cloud-based solutions that prioritise scalability, cost efficiency, and security. * Create and maintain documentation for infrastructure technologies and ensure all system changes follow change management processes. * Ensure systems and environments comply with internal controls, security policies, and best practices. Key Skills & Experience: * Strong experience with Infrastructure as Code (IaC) tools, such as Terraform and … integrations and migrations * Proven ability to work effectively in cross-functional teams, particularly alongside software development and DevOps functions * Awareness of IT Security fundamentals and best practices * Familiarity with Service Management disciplines, ideally using the ITIL framework * Enthusiastic, proactive, and adaptable with a keen interest in emerging technologies and cloud trends What you get in return More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯

Lambda) Comfortable with MQ messaging (RabbitMQ or similar) Bonus points for: Experience with Azure environments Strong coding ability in Python, Java, or Go Knowledge of cross-domain systems or service management frameworks Proven application of observability and uptime metrics to reduce downtime The Offer: Contract position outside IR35 £500–£600 per day (DOE) Hybrid working from Hereford with More ❯

with technical leads to enhance internal workflows and security processes. Essential Knowledge, Skills and Experience: Hands-on experience with cloud infrastructure, ideally Oracle Cloud (OCI), including provisioning, configuration, and service management. Proficient with Terraform or similar IaC tools. Skilled in implementing and maintaining CI/CD pipelines (e.g., GitHub Actions), especially with automated security testing. Strong knowledge of containerisation More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention More ❯