326 to 350 of 486 Service Management Jobs in the UK excluding London

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

ownership of complex technical issues. The role will also support the delivery of IT projects and work closely with colleagues to provide an excellent service to users. Key Skills & Experience 3+ years' experience in an ICT support or infrastructure environment. Strong 3rd line troubleshooting and problem-solving skills. Good … supporting Windows devices, Chromebooks, Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning ...

opportunity to grow your skills while supporting applications that play a vital role in protecting Wales' environment and communities. Experience using Customer Relationship Management (CRM) systems would be advantageous for this specific role. You'll work closely with colleagues across NRW to understand technical issues and help resolve them … upgrades, known issues, and solutions. You will report to the Application Support Team Leader and work as part of a flexible shift pattern covering service hours from 8am to 6pm. You will also take part in a scheduled rota providing an Out-of-Hours ICT service ...

infrastructure transformation initiatives. Strong understanding of enterprise technology environments, including some of: Cloud technologies Networks Data centres Compute and virtualisation Storage Identity & access management Cyber security End-user technology Service management Proven experience working within Agile delivery environments. Strong knowledge of the Software Development Lifecycle (SDLC). … Experience with Jira, Confluence and related delivery tools. Excellent stakeholder management skills, with the ability to engage technical and non-technical audiences at all levels. Experience producing process maps, requirements documentation, traceability matrices and other BA artefacts. Degree educated and/or professionally qualified (BCS, ISEB, IIBA CBAP ...

customers continue to receive value from their partnership with Littlefish Group. You'll work closely with customer stakeholders and internal Cyber teams, bringing together service management, commercial awareness and clear communication. You'll lead service reviews, coordinate actions, support continual improvement and maintain a clear view … commitments on track. What you'll be doing: Owning day-to-day customer relationships and maintaining oversight of contracted cyber services Leading customer service reviews and governance meetings Monitoring service performance, risks, issues, contractual commitments and commercial outcomes Working with Cyber and wider internal teams to resolve issues ...

quickly, and build trusted relationships with teachers and staff across your hub. Key responsibilities resolve technical faults with Windows, Apple and Chrome devices, ensuring service levels are met; support key systems including printing, telephony, door access, classroom management and CCTV; maintain and install audio-visual systems across school … connectivity, single sign-on, backups and firewalls; support the successful technical onboarding of four new schools joining the hub; keep accurate records in the service management system and ensure asset management is up to date; and provide excellent customer service, keeping colleagues updated on progress ...

drive real business outcomes? We're looking for a commercially astute and technically aware ICT Supplier Manager to take ownership of our supplier management function. This is a key role within ICT Governance, acting as the single point of contact between ICT and our technology suppliers while ensuring … Role You'll be responsible for managing the performance, governance, commercial relationships, and risk oversight of a diverse portfolio of ICT suppliers, including managed service providers, cloud vendors, software providers, telephony partners, and infrastructure suppliers. Key responsibilities include: Owning and developing the ICT supplier management framework. Acting ...

target Servers, KVMs, API products, developer applications and environment configurations. \n Design and implement API security patterns using OAuth 2.0, OIDC, JWT, mTLS, certificates, service accounts and appropriate secrets-management controls. \n Build reusable API onboarding and deployment patterns that improve developer self-service and reduce manual … testing, security checks, promotion, deployment and rollback. \n Support the migration of existing API proxies and consumers to Apigee X and the latest self-service onboarding patterns. \n Work with application, platform, architecture, security, network and SRE teams to resolve complex integration and connectivity issues. \n Troubleshoot API routing ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

platforms Configure, maintain, and troubleshoot dynamic routing protocols including: OSPF BGP Implement and support core network services including: IP Addressing Subnetting VLANs QoS Traffic Management Deploy and manage overlay networking technologies such as VXLAN. Implement secure networking solutions, including firewall policies, IDS/IPS technologies, and secure communications. Support … validation, and commissioning activities. Produce and maintain technical documentation including: Low-Level Designs (LLDs) Network Build Guides Configuration Standards Operational Runbooks Work closely with Service Management teams to troubleshoot, investigate, and resolve incidents and service issues. Conduct root cause analysis and recommend improvements to increase service ...

Cyber Security Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyb click apply for full job details ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify opportunities ...

Manage complex endpoint activities including builds, rebuilds, migrations, deployments and upgrades. Troubleshoot device compliance, security, software deployment, certificate and policy-related issues. Utilize endpoint management platforms including Microsoft Intune, Configuration Manager and Jamf. Assess technical risks and ensure changes are implemented in line with security and operational standards. Produce … high-quality technical documentation, troubleshooting guides and knowledge articles. Contribute technical expertise to projects, technical investigations and service improvement initiatives. Stay up to date with modern workplace technologies, endpoint management practices and security trends. We need a candidate with Significant experience providing advanced onsite or endpoint technical support ...

target Servers, KVMs, API products, developer applications and environment configurations. \n Design and implement API security patterns using OAuth 2.0, OIDC, JWT, mTLS, certificates, service accounts and appropriate secrets-management controls. \n Build reusable API onboarding and deployment patterns that improve developer self-service and reduce manual … testing, security checks, promotion, deployment and rollback. \n Support the migration of existing API proxies and consumers to Apigee X and the latest self-service onboarding patterns. \n Work with application, platform, architecture, security, network, and SRE teams to resolve complex integration and connectivity issues. \n Troubleshoot API routing ...

target Servers, KVMs, API products, developer applications and environment configurations. \n Design and implement API security patterns using OAuth 2.0, OIDC, JWT, mTLS, certificates, service accounts and appropriate secrets-management controls. \n Build reusable API onboarding and deployment patterns that improve developer self-service and reduce manual … testing, security checks, promotion, deployment and rollback. \n Support the migration of existing API proxies and consumers to Apigee X and the latest self-service onboarding patterns. \n Work with application, platform, architecture, security, network, and SRE teams to resolve complex integration and connectivity issues. \n Troubleshoot API routing ...

working across both business and technical teams, translating requirements into practical solutions. Working knowledge of Oracle data structures and SQL. Experience using project and service management tools such as JIRA and ServiceNow. Key Skills Outstanding stakeholder management and communication skills. Ability to influence senior business and technology ...

Disposal and Replacement. With staff that are active members of the IfSE and IET, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery of developments … function Support application strategy and continuous improvement initiatives What You'll Bring: Experience leading application, business systems or software development teams Strong people management and stakeholder management skills Experience introducing governance, structure and best practice into technology functions Strong understanding of the software development lifecycle Good SQL knowledge ...

transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement … contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary. Key Responsibilities Key Accountabilities and Decision Ownership: • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues. ...

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

effectively. You'll work as part of a small, experienced team with strong peer support and clear escalation routes, taking ownership of incidents and service requests and providing practical, hands-on assistance with Windows 11, Microsoft 365, user accounts, devices and connectivity. If you would like to feel part … hold a sponsor licence and therefore are unable to provide sponsorship. This post is subject to a Standard Disclosure and Barring Service check. NO MEDIA OR AGENCIES Job description Job responsibilities JOB DESCRIPTION: IT Support Technician Post: IT Support Technician Accountable to: Head of IT Job Purpose: To provide ...

interim basis. This role will provide hands-on support to the Identity team, assisting with day-to-day operational activities across identity and access management technologies. The successful contractor will help maintain and support core identity services, allowing senior technical specialists to focus on ongoing project delivery and strategic … change initiatives. Key Responsibilities Provide operational support for Active Directory (AD) and Microsoft Entra ID environments. Assist with user lifecycle management, including joiners, movers, and leavers processes. Support identity and access management activities, ensuring secure and efficient user access. Troubleshoot and resolve identity-related incidents and service ...

hear from you. What you'll be responsible for Operational transformation and continuous improvement Conduct a thorough assessment of existing operations, processes, workflows and service delivery performance. Identify bottlenecks, inefficiencies, duplication and opportunities to improve quality, productivity and customer outcomes. Challenge established ways of working constructively, replacing outdated processes … transformation roadmap, prioritising improvements that create measurable business value. Embed a culture of continuous improvement, ownership and accountability throughout the function. Technology operations and service delivery Lead the end-to-end delivery lifecycle, including client onboarding, technical implementation, deployment and ongoing support. Improve the consistency, quality and reliability ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...