326 to 350 of 411 Service Management Jobs in the UK excluding London

experience as an IT Product Owner or in a similar role. Strong, hands-on knowledge of the Microsoft 365 suite, including emerging technologies like Copilot. A background in IT service management (ITSM), project delivery, and effective stakeholder engagement. Excellent problem-solving skills and the ability to manage complex technical issues and vendor relationships. A confident communication style, with More ❯

We are looking for an experienced Test Lead to manage a small team of Test Engineers responsible for the integration and end-to-end testing of a key IT Service Management function. The role is currently focused on manual testing, with opportunities to introduce automation and drive process improvements. What You'll Do: Own and deliver the Test … project delivery. Ensure alignment with industry best practices . Provide assurance over third-party testing . Collaborate with business stakeholders to develop high-coverage test cases . Oversee defect management and risk mitigation. Lead, mentor, and support a small team of Test Engineers . Deliver regular test reporting to stakeholders. Skills & Experience: Proven experience in ITSM, ITIL, and ServiceNow … testing effort and managing test plans. Leadership experience with the ability to mentor and manage a testing team. Experience providing assurance over supplier testing . Strong risk and defect management skills. More ❯

ServiceNow Product Owner Location: Watford | Full Time | Permanent | c. £75,000 Be part of a major digital transformation and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're … role in delivering efficient, reliable, and secure IT services. You'll lead the implementation and evolution of ServiceNow, working across teams to design scalable solutions, manage integrations, and enhance service delivery processes. What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. Support … improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows More ❯

Job Title: Salesforce Technical Architect Field Service Management Location (UK&I): Coventry, UK (3 days a week) Role Description The Salesforce Technical Architect will consider the HD architecture and the culture of the organisation along with the operating model and factor this into their solution selection and design. They will challenge themselves to strive to find the right … given set of requirements and articulate the trade-offs involved in choosing one solution over another. Key Responsibilities (Up to 10) Lead the design and implementation of Salesforce Field Service solutions, ensuring alignment with business objectives and technical best practices. Guide architecture decisions for integrations, data migrations, data models, customizations, and platform performance optimization. Conduct code reviews to assess … feasible solutions. Break down these solutions into actionable tasks and manage them within Jira. Key Skills/Knowledge/Experience (Up to 10) In-depth knowledge of Salesforce Field Service concepts, functionalities, and configuration options. Proven experience in designing and implementing complex Salesforce solutions. Strong understanding of integration patterns, data migration strategies, and data modelling principles. Experience with Salesforce More ❯

Monitor and maintain physical and virtual infrastructure systems (Servers, networks, storage) - Perform routine checks, diagnostics, and preventive maintenance on hardware and systems - Troubleshoot and resolve infrastructure-related incidents and service requests - Support installation, configuration, and upgrades of hardware and software components - Maintain documentation of infrastructure assets, configurations, and procedures - Collaborate with IT teams to ensure system availability, performance, and … Commitment to safety, procedural compliance, and operational excellence - Analytical mindset with strong problem-solving skills - Calm under pressure and responsive to urgent operational needs - Familiarity with ITIL practices and service management tools. More ❯

week onsite in Corsham Security Clearance: Active SC Clearance We are seeking an experienced Senior Test Engineer to support integration and end-to-end testing within a critical IT Service Management (ITSM) function. The role involves manual testing with opportunities to introduce automation and improve processes. Candidates with experience in defence, government, or secure IT environments would be More ❯

insights. Qualifications: 10+ years of experience in building observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of network, server, and More ❯

solving skills coupled with French language skills as the customers are French. We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT. We will consider any of the following backgrounds: Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH … driven, hard working applicants that will be working from the Reading Head Office every day. Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered. Previous work experience in the following would be amazing; technical support, IT Support or help desk. We will consider: Graduates or … via phone & email Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment. Maintaining a high degree of customer service for all support queries and adhere to good service management principles. Investigating problems in systems and services. Allocating more complex calls to relevant 2nd higher level support More ❯

solving skills coupled with French language skills as the customers are French. We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT. We will consider any of the following backgrounds: Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH … driven, hard working applicants that will be working from the Reading Head Office every day. Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered. Previous work experience in the following would be amazing; technical support, IT Support or help desk. We will consider: Graduates or … via phone & email Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment. Maintaining a high degree of customer service for all support queries and adhere to good service management principles. Investigating problems in systems and services. Allocating more complex calls to relevant 2nd higher level support More ❯

laptops, printers, and peripherals. Support new starters with IT hardware/software/access requirements Assist with hardware and software installations, upgrades, and troubleshooting. Respond to and resolve IT service requests and incidents in a timely manner. Collaborate with the wider IT team to escalate complex issues appropriately. Assist with the setup and troubleshooting of Poly conference equipment and … other AV technologies. Support access control systems like Paxton and workplace management solutions such as Condeco. Maintain accurate documentation of support activities, user interactions, and ensure the IT asset list is regularly updated and accurate Develop training material and procedures or train users in the proper use of hardware or software. Participate in IT projects and upgrades as needed. … experience for this role: Solid understanding of computer hardware and software troubleshooting with the ability to diagnose and resolve a wide range of technical issues efficiently. Familiarity with IT service management tools, preferably FreshService or similar platforms. Knowledge of Polycom or Poly conference equipment setup and troubleshooting. Awareness of access control systems like Paxton and room booking software More ❯

rate of £150. Key Responsibilities: Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals. Log, track, and resolve support tickets using the IT service management system. Troubleshoot and escalate issues to L2/L3 teams where necessary. Assist with account setup, password resets, and access requests. Maintain accurate documentation of incidents, resolutions … in a desktop support or IT helpdesk role. Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting. Excellent communication and customer service skills. Ability to work independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft MTA) are a plus. Additional Information: Full-time, 6-month contract. Office More ❯

rate of £150. Key Responsibilities: Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals. Log, track, and resolve support tickets using the IT service management system. Troubleshoot and escalate issues to L2/L3 teams where necessary. Assist with account setup, password resets, and access requests. Maintain accurate documentation of incidents, resolutions … in a desktop support or IT helpdesk role. Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting. Excellent communication and customer service skills. Ability to work independently and as part of a team. IT certifications (e.g., CompTIA A+, Microsoft MTA) are a plus. Additional Information: Full-time, 6-month contract. Office More ❯

Governance, Risk & Compliance (GRC) Lead Location: Fully Remote - UK Wide Department: Technology - IT Security and Service Management Contract Type: Permanent Salary: £55,000 - £65,000 About the Role We are seeking a highly experienced and motivated GRC Lead to join our Cyber Security team. This role is critical in shaping and delivering our information assurance strategy, ensuring that … environment. Key Responsibilities Own and evolve the Information Security Assurance Framework and programme. Lead themed reviews to assess the effectiveness of security controls. Manage the organisation's technology risk management programme , ensuring risks are identified, assessed, and remediated within appetite. Oversee Secure by Design initiatives, aligning business and technical changes with security requirements and government standards. Drive compliance with … Lead Implementer . Experience with tools like OneTrust , Varonis , or similar GRC platforms. Why Work Us? Generous annual leave : 27 days starting leave (rising to 32.5 days with service) plus bank holidays. Flexible working options : including home, office, and hybrid working, as well as compressed hours and part-time arrangements. Public sector pension scheme or Nest pension scheme (depending More ❯

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Ability to pass BPSS and other clearances. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off … privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to More ❯

for an initial 3 month contract on a rate of £350/day (Outside IR35). This role will have flexible working arrangements. Responsibilities: - Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs … as necessary to ensure ongoing compliance with mandatory requirements in a range of key subjects, such as cyber safety, health, and safety, DSE. - Contribute to the development, implementation, and management of quality standards across the Operations team. - Manage stock of all assets within your relevant area of the department, ensuring accurate records are maintained and all assets are accounted … for at all times, in line with departmental policy. - Maintain accurate asset management records to ensure the status, assignment and location of all assets is available at all times, in line with departmental policy. - Have good understanding of how to navigate and apply the appropriate level of change governance where change activity is being proposed or implemented to any More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯

Auditor to join their Internal Audit team. You will support Internal Audit in providing risk-based independent assurance on the effectiveness of the Group’s internal controls to senior management and the Group Audit and Risk Committee within the area of Technology. This is an excellent opportunity to join a large, diverse and rapidly growing Technology audit team with … reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress … Build, maintain and indirectly manage a community of IT auditors across our global business. Skills & experience - Senior IT Auditor Experience in the area of IT controls/IT risk management/IT audit - either in implementation, operation or assessment role - from a Big 4 background or large multinational experience . Experienced in audit (external and internal) and familiar with More ❯

budgets on track. Key Responsibilities Coordinate the end-to-end procurement process for IT products and services Maintain strong relationships with suppliers, negotiating contracts and pricing Support IT asset management (both hardware and software) Monitor and manage the IT procurement budget Ensure all purchasing complies with company policies and regulatory requirements Keep accurate records of contracts, inventory, and purchases … We're Looking For Experience in IT procurement or a similar administrative procurement role Good understanding of IT systems and infrastructure Familiarity with procurement processes, contract negotiation, and vendor management Strong communication and interpersonal skills Excellent attention to detail and organisational ability Comfortable working with budgets and procurement systems/tools Awareness of ITIL and IT Service Management More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win10/… within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You More ❯

the organisation. What you'll need to succeed Proven IT Product Owner or transferable experience Highly developed problem-solving skills and hands on experience with MS365 suite Background in service management, project delivery, and stakeholder engagement Confident communication skills Ability to pass a basic DBS What you'll get in return This exciting position is paying between More ❯

risk analysis, documentation, and remediation planning. Ability to manage complex integration projects across diverse environments. Excellent stakeholder communication and coordination across business and technical teams. Familiarity with IT governance, service management, and regulatory requirements (e.g., healthcare compliance, where applicable). Strong analytical and problem-solving capabilities. Robert Half Ltd acts as an employment business for temporary positions and More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯