426 to 450 of 723 Service Management Jobs in the UK excluding London

leads a team who manage the supply chain. This is achieved through ensuring that suppliers are conformant to Group policies and standards, meeting performance, service level and commercial obligations, and taking action when they aren't.Duties will include: Ensure that suppliers are accurately categorised in accordance to their contribution … to the Group based on risk, materiality and criticality Build and run robust commercial and procurement approach as part of Supply Chain Management practices through working to ensure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a … with Technical Vendors managed by the technology to ensure that they are compliant with their commercial obligations, adhering to Group policies, and meeting agreed Service Levels and other performance metrics Work with non-technology relationship owner stakeholders across company Brands and cross-functional teams to provide guidance and assistance More ❯

Moorgate) Contract Inside IR35 via Umbrella PAYE £817.24 Per Day We are seeking an experienced Test Manager to lead the testing strategy and test management for a significant IT transformation programme across our banking client's EMEA regions. As Desktop Transformation Test Manager, you will manage the testing of … scale) IT transformation projects. Strong knowledge of Microsoft Windows 11, Office 365, and EUC applications and infrastructure testing. Expertise in test planning, execution, defect management, and UAT facilitation Ability to manage testing across multiple regions in a complex multi-national environment Experience with test management tools like JIRA … HP ALM, or Azure DevOps. Excellent stakeholder management and communication skills. Desirable Skills: Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of More ❯

excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service … work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of More ❯

Location/s: Newcastle Recruiter contact: Laura Kennedy Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important … Compute and Storage team, you will help to resolve incidents, problems and assist with implementing change. You will provide support to Compute and Storage service, including physical servers, storage arrays, SAN & NAS, disaster recovery systems both on premises and in the cloud. Key duties and responsibilities include Provide support … and providing timely resolutions with clear and regular communication. Work closely with the wider infrastructure teams helping to define support requirements and improvements to service across Compute and Storage services. Act as a technical support analyst within the team for complex support issues and critical situations in the owned More ❯

Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support … documentation (knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & Change Management: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support More ❯

Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support … documentation (knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & Change Management: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support More ❯

ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity … operational leadership within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive … to participate in an on-call rotation for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What More ❯

Job summary o Support digital services throughout their lifecycle, supporting the project implementation, transition to service and ongoing maintenance &management.o Responsible for ensuring digital services are performing within operational parameters.o Involved in the collation of data and further coordination with System Administration staff to facilitate the correct set up … and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing … as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the More ❯

Key Responsibilities: Leadership & Mentoring: Lead, mentor, and develop a small team of engineers, fostering a culture of growth and innovation. Cloud Expertise: Drive the management and improvement of cloud operations using Azure, ensuring infrastructure is optimised for performance, scalability, and security. Collaboration: Build and maintain effective working relationships with … system administration skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers More ❯

Responsibilities: Leadership & Mentoring: Lead, mentor, and develop a small team of 4 engineers, fostering a culture of growth and innovation. Cloud Expertise: Drive the management and improvement of cloud operations using Azure, ensuring infrastructure is optimised for performance, scalability, and security. Collaboration: Build and maintain effective working relationships with … system administration skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers More ❯

IT development efforts on projects, enhancements, and defect fixes. Additionally, you will ensure a smooth transition of the implementation into the organisation’s standard service and operational models, providing expert guidance on functional specifications and business processes. This role is critical to ensuring the success of the IT Integration … detail and a user-centric perspective in IT development. Strong knowledge and experience in Power Trading, with a comprehensive understanding of Energy Trading Risk Management (ETRM) systems. Strong influencing and communication skills, with the ability to clearly convey information to stakeholders. Comprehensive understanding of business process improvement and risk … management practices. Desired Skills and Experience Achieving CBAP certification is ideal for candidates who wish to stay on the IT Business Analyst career path. Proven ability to develop trust and create opportunities for stakeholders to feel valued and engaged. Awareness of competitor IT solutions in Power Trading, applying industry More ❯

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯

Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems. Incident Logging and Tracking: Accurately record, track, and … update all support tickets in the IT service management system, following ITIL best practices. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems. Maintain IT Assets: Assist in the inventory and tracking of hardware and software assets. Provide Onsite and Remote Support: Deliver … knowledge and experience of... Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell) Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols Cloud Technologies: Microsoft 365 Administration Experience Virtualization Technologies: VMware, Hyper-V Database management: SQL Server, MySQL, PostgreSQL Security: Patch management More ❯

continuous improvements across a diverse and dynamic technology landscape. Key Responsibilities Operational Support & Monitoring Manage daily IT operations, monitor system health, and escalate urgent service requests as needed. Conduct routine system checks to identify inefficiencies and operational bottlenecks. Coordinate with end-users, application owners, and platform teams to triage … for process optimisation and operational efficiency. Define challenges, gather requirements, analyse potential solutions, and help implement enhancements. Deliver smaller-scale improvement initiatives to increase service performance and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure … consistent support and service delivery. Problem Solving & Root Cause Analysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information for non-technical stakeholders, ensuring seamless communication between business functions and IT. Vendor Management Maintain strong working relationships with third-party vendors. More ❯

and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous. An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … and integrations with other platforms. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM … PPM, would be an advantage. You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will More ❯

workspaces, ensuring these are proactively monitored and updated, and identify opportunities for continuous improvement. Take responsibility for one or more technology, or area of service, within the remit of the team, sharing best practice and sector trends. Manage assigned staff including (but not limited to) supporting their development, review … to completion. Ensure the accurate recording and updating of all IT hardware assets within the remit of the team using the University designated asset management system. Ensure that all customer incidents and service requests are logged, progressed, tracked and concluded satisfactorily using the University-designated Service Management System to agreed Service Level Agreements (SLAs). Additional information Application closing date: 11.59pm on Sunday 25 th May 2025 Interviews: W/C 9 th June 2025 Salary: £30,805 - £37,174 The University may be able to sponsor the employment of international workers in this role. More ❯

from both local customers, as well as working to support the wider helpdesk Logging tickets using Tela’s CRM Maintaining a high degree of service for all support queries and adhering to all service management principles On site visits as required, for both scheduled work and break … project roll outs. Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. Our service desk in our Inverurie office works in partnership with the wider service desks in Glasgow, Birmingham and London. More ❯

from both local customers, as well as working to support the wider helpdesk Logging tickets using Tela’s CRM Maintaining a high degree of service for all support queries and adhering to all service management principles On site visits as required, for both scheduled work and break … project roll outs. Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. Our service desk in our Inverurie office works in partnership with the wider service desks in Glasgow, Birmingham and London. More ❯

Overview We are recruiting for an I.T. Service Desk Specialist to join the team at our Corporate site in Fresno, CA. This position reports to the Director of Information Technology and is accountable for tier 1 support to clinic employees, administration employees, physicians, and affiliates that use services provided … by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems. Responsibilities Summary of Responsibilities: Provides effective first-line interface with users seeking IT support. Receives calls for support, records and tracks incidents and complaints, keeping … customers advised on request status and progress. Makes initial assessment of requests, attempts to resolve simple issues, or escalates to the appropriate service support staff. Other duties and projects as assigned. Qualifications EDUCATION: Associate degree or equivalent preferred. LICENSE/CERTIFICATION: Information Technology certifications preferred. Valid driver's license. More ❯

Cloud Vision. Deployment in large scale Enterprises. Desirable skills/knowledge/experience: Excellent communication skills. Domain/Contextual knowledge in Telecom industry. Stakeholder Management and Ability in building trust with business users, Product Line and other key stakeholders. Experience in Agile Way of Working. Knowledge of Network Monitoring … Service Management and fault management tools. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to … similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯