426 to 450 of 485 Service Management Jobs in the UK excluding London

Director level to establish and lead a new technology managed services capability in Newcastle. This is a senior leadership opportunity combining responsibility for complex service delivery with the chance to build, develop and scale a high-performing local team. The successful candidate will lead service mobilisation and governance … scale technology managed services and/or complex technology programmes. Strong Public Sector experience, or a background in comparable regulated environments. Proven expertise in service mobilisation, transition, stabilisation, governance and operational delivery. Experience leading multidisciplinary teams against formal service levels, performance measures and contractual commitments. A demonstrable track ...

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear … Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

claims platform, developing your technical knowledge and building the foundations for a long-term career in technology. The role combines technical troubleshooting with customer service, so if you enjoy helping people, solving problems and learning how technology works, this could be the perfect opportunity for you. What will … doing? Providing first-line application support to users via phone, email and an IT service management (ITSM) system. Troubleshooting technical issues, from password resets and account access to more complex application and API-related queries. Logging, prioritising and managing incidents and service requests through to resolution. Setting ...

consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service … related field. Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working ...

business-critical applications. Investigate, troubleshoot and resolve application issues, working with internal teams and third-party vendors where required. Manage support tickets, incidents and service requests, ensuring timely resolution in line with agreed SLAs. Monitor platform performance, identify recurring issues and proactively recommend improvements. Assist with data analysis, reporting … problem-solving skills. Experience managing incidents, investigating technical issues and liaising with software vendors. Good understanding of application support processes, ticketing systems and service management principles. Excellent communication skills, with the ability to explain technical issues to non-technical users. A proactive approach and the ability to manage ...

support across Microsoft Fabric, Azure Databricks, and associated Azure services Monitoring platform performance, availability, resilience, and utilisation Investigating and resolving incidents, problems, and service requests through established ITSM processes Supporting major incident response and root cause analysis activities Managing platform administration, operational checks, and environment maintenance Supporting change, release … Analytics, Entra ID, and secure networking concepts Experience managing incidents, problems, changes, and releases within an ITSM framework Familiarity with ServiceNow or similar service management tools Experience with monitoring, logging, diagnostics, and operational reporting Knowledge of Azure DevOps, Git, CI/CD pipelines, and release automation Working knowledge ...

routing and firewalls Cisco networking/CLI experience Experience with VoIP or unified communications Strong troubleshooting and problem-solving skills Good understanding of IT service management and change processes Able to work independently and take ownership Strong communication skills and a proactive attitude CCNA is desirable ...

vulnerability remediation. Support infrastructure modernisation and migration projects. Perform root cause analysis and manage technical incidents and changes. Maintain technical documentation and follow ITIL service management processes. Work closely with network, security, desktop and application teams. Essential Skills & Experience Proven third-line Infrastructure or Active Directory engineering experience. ...

/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into fourcore areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Main duties of the job Work within NHS England's multi-cloud environment … Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend ...

technical team. Role Provide technical support to internal users, either onsite, by telephone or by email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with … software or hardware problems detected Support colleagues in using computer equipment by providing appropriate guidance and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot be resolved ...

escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow. You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted … opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised ...

Customer Experience modules Demonstrated ability to manage and engage clients effectively Experience working within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership ...

include: Responding to IT queries from staff and students, helping to identify and resolve common technical problems Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague Keeping staff informed of progress on reported faults and requests Assisting … Closing Date Monday, 16th November 2026 Start Date Tuesday, 1st December 2026 Desired Skills Communication skills Organisation skills Problem solving skills Team working Customer Service Professional adaptable Willingness to Learn Technical Aptitude Qualifications English and Maths GCSE, grade 4/C and above (Essential) About the Employer St John ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts ...

financial services or another complex, highly regulated environment. A strong track record of leading major Core platform transformation, modernisation or cloud migration while protecting service stability. Deep knowledge of resilient, multi-vendor technology ecosystems, including SaaS, APIs, Azure, CI/CD, DevOps and automated testing. Experience of enterprise operational … service management approaches including ITIL and DevOps in a high availability/zero data loss/zero trust context. The ability to inspire and unite internal and external teams, coaching others through change and creating clear accountability. Confident influence with senior stakeholders, translating complex technical issues into clear ...

change to keep delivery predictable and controlled. Ensuring quality, health and safety and technical standards are maintained. WHAT WE'RE LOOKING FOR: Strong project management experience within national, multi-site IT or data infrastructure environments. Strong experience managing project scope, budgets, schedules, quality, risk, dependencies and change. A good … understanding of the practical challenges involved in delivering projects. Experience using tools such as Microsoft Project, Excel, Smartsheet or similar project management and reporting systems. Excellent communication, negotiation and influencing skills. A proactive and practical approach to problem-solving. The ability to manage multiple workstreams in a fast-paced ...

change to keep delivery predictable and controlled. Ensuring quality, health and safety and technical standards are maintained. WHAT WE'RE LOOKING FOR: Strong project management experience within national, multi-site IT or data infrastructure environments. Strong experience managing project scope, budgets, schedules, quality, risk, dependencies and change. A good … understanding of the practical challenges involved in delivering projects. Experience using tools such as Microsoft Project, Excel, Smartsheet or similar project management and reporting systems. Excellent communication, negotiation and influencing skills. A proactive and practical approach to problem-solving. The ability to manage multiple workstreams in a fast-paced ...

architects use every day, creating a consistent, scalable, and integrated approach to architecture across Specsavers. You'll work closely with Product, Engineering, Delivery, Data, Service Management, and Operations teams to ensure architecture is seamlessly embedded within the wider Technology Operating Model. Your focus will be on creating clear … while ensuring they remain practical, scalable, and aligned to the needs of the wider technology organisation. We're looking for someone with outstanding stakeholder management and relationship building skills who can build alignment across multiple technology functions, influence the adoption of new ways of working, and successfully drive change ...

architects use every day, creating a consistent, scalable, and integrated approach to architecture across Specsavers. You'll work closely with Product, Engineering, Delivery, Data, Service Management, and Operations teams to ensure architecture is seamlessly embedded within the wider Technology Operating Model. Your focus will be on creating clear … while ensuring they remain practical, scalable, and aligned to the needs of the wider technology organisation. We're looking for someone with outstanding stakeholder management and relationship building skills who can build alignment across multiple technology functions, influence the adoption of new ways of working, and successfully drive change ...

Layer 3 networking environments. Experience using network monitoring and diagnostic tools, such as Wireshark, SolarWinds, PRTG or equivalent. Experience working within ITIL-based service management environments. If you'd like to discuss this Network Engineer role in more detail, please send your updated CV to (url removed ...

NETWORK ENGINEER OPPORTUNITY: Provide network and firewall support within a secure data centre environment Troubleshoot hardware, connectivity, and bandwidth issues escalated from the service desk Monitor network performance using industry-standard monitoring tools Support installation and deployment of new equipment as part of upgrade and project work Manage … update tickets via the service management system, ensuring SLA adherence Participate in an on-call rota supporting a 24/7 service environment YOUR KEY SKILLS: Proven experience in a Network Support or Network Engineer role Strong knowledge of networking technologies, including switching and firewalls Experience troubleshooting ...

collaborative approach to leading, motivating and supporting multidisciplinary teams. It would be beneficial if you also bring: Experience in a Business Development, Account Management or Capture role within the Home Office, National Security sector or a similarly complex government environment. Knowledge of PPPT and HSG. Knowledge of Immigration … Borders. An understanding of IT service management, networks, artificial intelligence and cyber technologies. Experience of developing partnerships or consortium arrangements to pursue opportunities. Experience of developing use cases for digital-transformation concept demonstrators. An understanding of Home Office or National Security digital-transformation programmes. We recognise that strong ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying 40,000- 50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client … Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated and results-driven ...