526 to 550 of 852 Service Management Jobs in the UK excluding London

collaborative and innovative approach across all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business goals, ensuring compliance with regulations … IT function across infrastructure, applications, support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and maintained Act as the primary … through tailored IT solutions Serve as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of 10-15 years' IT experience, including 5+ More ❯

seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of … best practices for incident management. Skills & Qualifications * Technical Expertise: Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL. * Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM) tools or similar monitoring platforms. * Problem-Solving Skills: Ability to analyse complex issues quickly and develop effective solutions under pressure. * Communication Skills: Excellent verbal and written More ❯

seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of … best practices for incident management. Skills & Qualifications * Technical Expertise: Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL. * Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM) tools or similar monitoring platforms. * Problem-Solving Skills: Ability to analyse complex issues quickly and develop effective solutions under pressure. * Communication Skills: Excellent verbal and written More ❯

ServiceNow Technical Delivery Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems. Please note this is a hybrid role with 2 days a week onsite. The Responsibilities Perform a complex range of incident/problem … management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along … on medium to large scale ServiceNow platforms with excellent communication skills. Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM), including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business More ❯

confidence. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. This individual will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. They'd establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues and … act as the primary service interface with engineering, quality, and product management to resolve complex field issues. They will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in More ❯

team 2nd and 3rd Line engineers on the Bengal project. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Our purpose is to make the world more sustainable by building … team that values the sharing of ideas to build a better service. Your Role Will Involve We are looking for a 3rd Line Network Engineer to join the Bengal Service Operations team. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of … Event Management tooling, triage and escalation is critical to the role. Your Transferable Skills And Experience VCenter NSX-T Cisco Firepower Management Centre Cisco IOS knowledge Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing More ❯

into user stories and process improvements for agile delivery teams. Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. Conduct impact assessments and contribute to business case development. Ensure solutions are user-centric, secure, and scalable. Support test … planning and execution to validate business requirements. Communicate effectively with both technical and non-technical stakeholders What do you need? Proven experience as a Business Analyst in transformation or service improvement projects. Strong understanding of ITIL, SIAM, and service management best practices. Experience working in agile delivery environments. Excellent stakeholder engagement and facilitation skills. Strong analytical and More ❯

into user stories and process improvements for agile delivery teams. * Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. * Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. * Conduct impact assessments and contribute to business case development. * Ensure solutions are user-centric, secure, and scalable. * Support test … planning and execution to validate business requirements. * Communicate effectively with both technical and non-technical stakeholders What do you need? * Proven experience as a Business Analyst in transformation or service improvement projects. * Strong understanding of ITIL, SIAM, and service management best practices. * Experience working in agile delivery environments. * Excellent stakeholder engagement and facilitation skills. * Strong analytical and More ❯

Lead the migration of ServiceNow configuration to support a new domain. Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent. Build out the Client Service Management (CSM) Portal: Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows. Design and implement forms within the CSM Portal, integrating with Incident and … Request modules. Deliver additional enhancements to improve user experience and functionality. Improve JIRA integration, transitioning change management processes from JIRA to ServiceNow. Support the migration to Service Operations Workspace, including configuration of Live Agent. As a successful ServiceNow Developer , you will have: Proven experience as a ServiceNow Developer or Technical Consultant. Strong knowledge of ServiceNow CSM, Virtual Agent More ❯

Key Responsibilities: Work on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out installation, relocation, and decommissioning of IT hardware and … and ensure high standards are upheld; collaborate with facilities providers to optimise energy efficiency; support the daily running of the Data Centre, including installations, changes, and maintenance; participate in service improvement initiatives and major infrastructure projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable … management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and More ❯

MBSE tools to model functional requirements and system behaviours. * Lead technical derivation, compliance assessments, and requirements allocation. * Produce detailed engineering artefacts including designs, failure modes analysis, security documentation, and service management designs. * Support onboarding of services onto virtualised infrastructure. * Conduct system-level cost/benefit and technical trade studies. * Deliver milestone reviews and ensure engineering tasks align with … Strong stakeholder and supplier coordination abilities. * Proven ability to develop security artefacts (e.g. RMADs, SyOPS, ISMS, DART). * Minmum SC cleared, ideally DV cleared. Desirable: * ITIL and knowledge of Service Management processes. * Background in Air Traffic Management or other safety-critical domains. * Experience with assurance and regulatory compliance across functional areas. * Willingness to challenge conventions and offer More ❯

Managing Complex IT Change: If assigned, oversee and manage complex IT change projects. Coordinate with IT teams and business stakeholders to ensure seamless integration of changes. * Communication and Stakeholder Management: Ensure clear and consistent communication with team members and business stakeholders. This includes regular updates on project progress, transparent reporting, engaging stakeholders early and often, and establishing clear communication … teams, ensuring alignment, managing dependencies, and integrating changes smoothly. Facilitate regular communication and collaboration with team leads. Be comfortable in leading teams following agile, waterfall or hybrid methodologies. * Supplier Management: Work closely with external suppliers to ensure their deliverables meet project requirements and integrate smoothly into the overall project plan. Manage contracts, monitor performance, and maintain strong relationships. * Data … execute data migration activities, ensuring data integrity and minimal disruption to business operations. Develop migration strategies, coordinate with data owners, and validate success. * Operational and Business Readiness: Collaborate with Service Management, Technology Leadership, and Business Stakeholders to ensure the project is usable and supported post-implementation. * Jira Management: Utilise Jira for project tracking, issue management, and More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Salesforce Admin 201 (ADX201) certification Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: ServiceNow experience ITIL Service Management Framework knowledge JIRA experience Additional Salesforce Certifications (Sales/Service Cloud) Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. More ❯

lower-level systems & services levels Overseeing development of lower-level designs corresponding to owned areas of the system Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis Delivering milestone technical reviews and … including being able to ingest large volumes of requirements and information developing clear understanding of customer hot-buttons and needs Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management In-depth experience of conducting detailed systems engineering trade solutions to assess options & feasibility, and define optimal … Strong knowledge of requirements and user scenario development in both text - based and model-based approaches Understanding designing/delivering systems in a Virtualised Environment Experience of working with Service Oriented Architectures A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and Availability (CIA) and practical experience More ❯

Job summary The Registration Authority (RA) plays a vital role in delivering Identity & Access Management across NHS Spine applications and NHS Spine-enabled Electronic Patient Records (EPR), as well as key components of the Electronic Staff Record (ESR). Our work is essential in managing user identities and ensuring secure access to both trust and national resources, alongside the … Care Identities, implementing Position Based Access Control (PBAC), and providing ongoing user support across the trust's geography. This post is offered on a hybrid working basis subject to service requirements and in line with the organisation's flexible working arrangements. If you are eager to develop your skills in a collaborative environment and make a meaningful impact on … through multiple pathways, including digital and in-person identity verification. Delivering scheduled & ad-hoc appointments, walk-in clinics, and supporting on-site project sessions for RiO Spine enablement. Access Management: Assignment, modification and revocation of user access across various applications, ensuring only those with a legitimate relationship are provided access to local and national information. Authentication Management: Issuance More ❯

for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Education requirements: None DESCRIPTION: Working for a major, technology led organisation that facilitates the management and control of financial information for their end clients; with the sole purpose of behavioural reporting, statistical analysis, management of third-party information, and finally successful financial delivery. … You will be working in a small team of analysts and together you will provide a 24/7 service of application monitoring and maintenance for various business-critical applications. You will monitor applications to ensure that key processes are running efficiently and correctly, maintaining team documentation for applications and known issues. You will spend time replicating issues, finding … your advanced skills in scripting and coding to provide deeper analysis of code to facilitate a quick turnaround for fixes to issues. You will liaise with stakeholders in IT Service Management, key business areas, and other areas of IT to report and resolve issues and incidents as appropriate, providing information on root cause for issues and incidents and More ❯

managing IT transformation projects, ensuring they are delivered on time, within budget, and to the required quality standards Facilitating organisational change, this will include development and implementation of change management plans, alongside effective communication Selecting and implementing new technologies and solutions that support the organisation’s business goals, this will include evaluating areas for improvement of current IT systems … Utilising data analytics to measure the impact of IT transformation initiatives and identify areas for optimisation Your skills and experiences: Essential: Proven understanding of SIAM/ITSM and IT Service Management frameworks (e.g. ITIL), including principles, models and processes A good understanding of IT Service Architecture Familiarity with governance structures, risk assessment, and mitigation strategies within a … performance with user experience goals and evolving business needs Understanding of continuous improvement methodologies and how to foster innovation that delivers business outcomes Good working knowledge of relevant project management methodologies and experience of working in demand management and project delivery environments Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an More ❯

flexible pattern. In addition,although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you. We are an accredited Living Wage Employer which means that every colleague working for our organisation and third … and learners who are supported by NHS England, such as resident doctors. You will be responsible for providing leadership for one or more products and services which support the management of trainees and learners of different types ensuring these services align with user needs and that they support stakeholder and business expectations. The products and services managed will generally … be complex and have a diverse user community, or wide set of user requirements, requiring greater product management experience. You will know how to apply agile methods to embrace an iterative and flexible approach to enable rapid delivery, and you will understand user-centred design within the context of the Government Digital Service Standard and make informed decisions More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … problem-solving. What a Network Engineer will need: Essential Requirements: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … security, and problem-solving. What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

IT Managed Services company that supports the Education sector. IT Support Technician – main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best More ❯

Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT Service Management, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯

Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT Service Management, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯