1,726 to 1,750 of 2,060 ITIL Jobs

C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support change, release and transition processes into BAU Promote best practice and ITIL-aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven experience … within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience with Microsoft 365 and cloud service environments Excellent stakeholder communication, including senior leadership engagement Analytical mindset with the ability to drive data-led decision making Resilient, proactive and driven to enhance More ❯

technical support and maintenance for Users whilst working to best practice. There will be an expectation to continuously develop and acquire new skills. You will be working in an ITIL environment therefore previous experience of this is preferred. A desire to understand technical problems and a possession of good analytical skills is a pre-requisite. About You To be considered … for the IT Support Engineer, you will have the following skills and experience: A level or equivalent within an IT Discipline. Knowledge of incident resolution in line with ITIL best practices A broad technical knowledge of IT, PC’s/peripherals and their architecture Proven software and hardware troubleshooting skills Good knowledge of Windows OS, O365 and core application suites More ❯

attached for more details on the job role. Person Specification Education & Qualification Essential NVQ Level3 or A-Level qualification level of education Willingness to work towards further IT qualifications (ITIL, MCP CompTIA) Willingness to work towards a position when available to join our 2nd, 3rd or application support teams Desirable Professional Membership (e.g. AMBCS) Experience & Knowledge Essential Extensive knowledge of … of taking on advanced technical tasks and seeing through to conclusion Desirable Experience managing customer expectations and service deadline Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Excellent communication skills - verbal on the telephone/face to face and written. Good interpersonal skills and the ability to handle users who may More ❯

or related field Technical Accreditation in one or more of the following: - Microsoft MCP/MCSA/MCSE Cisco CCNA Citrix CCA VMware VCP Evidence of continuing professional development ITIL v3 Foundation Desirable Qualification/Accreditation in at least two of the following, ideally with accreditation to support: VMware vSphere Citrix XenApp 6.5 or above Microsoft Exchange 2010 or above … Microsoft SQL Server (querying and/or administration) ITIL v3 Intermediate Service Operation/Continual Service Improvement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB More ❯

excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support … the hierarchy, users, groups, ou's etc Experience of setting up network printers and troubleshooting, ideally with follow me printing technology. Software installations and troubleshooting Team player Professional & Punctual ITIL Foundation (desirable) COMPTIA A plus (desirable) Microsoft MTA (Optional) Job Challenges: Managing the workload from the calls to the call logging system Supporting users (different abilities) with different needs Prioritising More ❯

excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support … the hierarchy, users, groups, ou's etc Experience of setting up network printers and troubleshooting, ideally with follow me printing technology. Software installations and troubleshooting Team player Professional & Punctual ITIL Foundation (desirable) COMPTIA A plus (desirable) Microsoft MTA (Optional) Job Challenges: Managing the workload from the calls to the call logging system Supporting users (different abilities) with different needs Prioritising More ❯

NPE functions, DevOps, and delivery teams to align approved changes with environment readiness and maintain stability, compliance, and transparency throughout the process. Key Responsibilities Change Governance & Control • Own the ITIL-based change management process for non-production environments (NPEs). • Review and assess Requests for Change (RFCs), including impact analysis, approvals/rejections, rollback/back-out strategies, and automated … prod. • Assess third-party risks, SLAs, and fallback strategies. Required Skills & Experience • 6-8 years in Change/Release Management with exposure to infra, network, and security changes. • Strong ITIL Change Management expertise; proven experience running CABs. • Hands-on prior working experience with CI/CD (Jenkins, GitLab CI), Kubernetes (EKS/AKS), Docker, Kafka, Splunk • Knowledge on AWS networking More ❯

Troubleshoot hardware and software issues across Windows and macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates … Requirements Proven experience in a Helpdesk or Desktop Support role Strong technical knowledge of Windows, macOS, Office 365, Exchange , and mobile platforms Understanding of ITIL processes , including incident and request management Excellent communication and interpersonal skills Ability to work independently across multiple sites Additional Details You must be willing to work onsite across three London locations: St. James, Bishopsgate, and More ❯

Troubleshoot hardware and software issues across Windows and macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates … Requirements Proven experience in a Helpdesk or Desktop Support role Strong technical knowledge of Windows, macOS, Office 365, Exchange , and mobile platforms Understanding of ITIL processes , including incident and request management Excellent communication and interpersonal skills Ability to work independently across multiple sites Additional Details You must be willing to work onsite across three London locations: St. James, Bishopsgate, and More ❯

Troubleshoot hardware and software issues across Windows and macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates … Requirements Proven experience in a Helpdesk or Desktop Support role Strong technical knowledge of Windows, macOS, Office 365, Exchange , and mobile platforms Understanding of ITIL processes , including incident and request management Excellent communication and interpersonal skills Ability to work independently across multiple sites Additional Details You must be willing to work onsite across three London locations: St. James, Bishopsgate, and More ❯

Troubleshoot hardware and software issues across Windows and macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates … Requirements Proven experience in a Helpdesk or Desktop Support role Strong technical knowledge of Windows, macOS, Office 365, Exchange , and mobile platforms Understanding of ITIL processes , including incident and request management Excellent communication and interpersonal skills Ability to work independently across multiple sites Additional Details You must be willing to work onsite across three London locations: St. James, Bishopsgate, and More ❯

Troubleshoot hardware and software issues across Windows and macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates … Requirements Proven experience in a Helpdesk or Desktop Support role Strong technical knowledge of Windows, macOS, Office 365, Exchange , and mobile platforms Understanding of ITIL processes , including incident and request management Excellent communication and interpersonal skills Ability to work independently across multiple sites Additional Details You must be willing to work onsite across three London locations: St. James, Bishopsgate, and More ❯

Troubleshoot hardware and software issues across Windows and macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates … Requirements Proven experience in a Helpdesk or Desktop Support role Strong technical knowledge of Windows, macOS, Office 365, Exchange , and mobile platforms Understanding of ITIL processes , including incident and request management Excellent communication and interpersonal skills Ability to work independently across multiple sites Additional Details You must be willing to work onsite across three London locations: St. James, Bishopsgate, and More ❯

Operations Centre (SOC) services. In this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with proven experience in monitoring … promote a culture of continuous learning. Communicate effectively with senior stakeholders on risks and incidents. Provide regular SOC performance reports and updates. Ensure SOC operations adhere to CREST and ITIL standards. Support accreditation maintenance and operational readiness. What you will bring: Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving operational excellence and continuous improvement. … stakeholders. Familiarity with NIST Cybersecurity Framework and MITRE ATT&CK. Understanding of ISO 27001 standards and compliance best practices. Working knowledge of the CREST SOC Maturity Model. Experience applying ITIL processes across incident, problem, and change management. It would be great if you had: Vendor-specific accreditations (e.g. Splunk Certified, Microsoft SC-200). Relevant security or management certifications. If More ❯

service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and SLAs, reviewing performance and ensuring … GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and SLAs, reviewing performance and ensuring … GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

for assigned customers once live. Establish, monitor, and report on SLAs covering availability, performance, incident response, and change management. Work with the Service Desk and Change Manager to embed ITIL-aligned processes (incident, problem, change, and release) and with the Incident and Service Improvement Manager to identify and introduce improvements. Lead customer service review meetings, presenting service performance, improvement actions … structured problem-solving to prevent recurrence. With a focus on continuous improvement, you’ll analyse trends and user feedback to enhance performance and customer experience. You’ll ideally hold ITIL® 4 Foundation certification or higher, with knowledge of governance and change control; Project Management or Agile PM qualifications would be valuable. Experience in ISO 27001 or similarly structured environments is More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems … customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a … salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to matthew.leach @ circlerecruitment.com Keywords: Service Desk Manager/ITIL/Change management/Service desk/Line management/IT/Problem & Incident Management - Liverpool - 50K Circle Recruitment is acting as an Employment Agency in relation to this vacancy. More ❯

Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills and Experience: • Proven experience managing … interpersonal skills, with the ability to explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/IT Support Team Leader More ❯

Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills and Experience: • Proven experience managing … interpersonal skills, with the ability to explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/IT Support Team Leader More ❯

Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills and Experience: • Proven experience managing … interpersonal skills, with the ability to explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/IT Support Team Leader More ❯

Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills and Experience: • Proven experience managing … interpersonal skills, with the ability to explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/IT Support Team Leader More ❯

Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills and Experience: • Proven experience managing … interpersonal skills, with the ability to explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/IT Support Team Leader More ❯

strategic thinking, operational excellence, and a drive to leadsomeone who can build trust, inspire teams, and deliver outstanding service. Youll stand out if you have: In-depth knowledge of ITIL v3 or v4 (ITIL Mastery preferred) Experience in Service Design, Transition, and SIAM models Experience working for an MSP Strong commercial awareness and understanding of contractual obligations Excellent communication and More ❯

to our customers Driving a culture of customer intimacy and employee satisfaction in line with CAE values What experience we think you’ll need 🚀 Microsoft MCSA or MCP Qualification ITIL Foundation or familiarity with ITIL or other service desk methodologies such as SDI Strong technical skills and knowledge of infrastructure technologies and associated hardware, software and support tools Strong working More ❯