1,951 to 1,975 of 2,080 ITIL Jobs

customer satisfaction. Act as the final technical escalation point for complex issues across client environments. Shape and deliver the company's technical strategy and roadmap. Drive best practices in ITIL, security, and compliance frameworks. Build strong relationships with clients, vendors, and internal stakeholders. Stay ahead of emerging technologies, ensuring the MSP remains innovative and competitive. About You Proven experience in … facing experience with the ability to translate complex technical concepts into business value. Commercially aware, strategic thinker, confident in contributing to board-level discussions. Relevant certifications (CCNP, Azure, AWS, ITIL) highly desirable. Why Join? This is more than just a leadership role - it's a chance to shape the future of the engineering function, lead innovation, and directly impact the More ❯

of IT. Your Responsibilities Lead and supervise a team of two Helpdesk Technicians, ensuring high-quality IT support services. Act as Incident Manager, overseeing incident resolution in line with ITIL best practices. Provide hands-on technical support for hardware, software, and network issues. Monitor the helpdesk ticketing system, ensuring SLAs are met and customer satisfaction remains high. Manage escalations to …/helpdesk roles, with 2+ years in a senior or supervisory capacity - Azure, SQL, strong troubleshooting, network. Broad technical experience across desktop, application, and network support. Working knowledge of ITIL principles (Incident, Problem, and Change Management). Proven leadership and coaching abilities. Excellent communication, interpersonal, and stakeholder management skills. Strong organisational and prioritisation skills in a fast-paced environment. Experience … collaborating with third-party vendors and managing escalations. Hands-on experience with service desk/ticketing systems (preferred). ITIL Foundation certification and experience with infrastructure projects (advantageous). Please APPLY directly or contact me on (url removed)/(phone number removed) for further details. More ❯

technical support for Line of Business Applications Managing application upgrades and ensuring systems remain on supported versions Monitoring performance and implementing service improvements Supporting change management and contributing to ITIL-aligned processes Advising on technical strategy and application development Building strong relationships with stakeholders across the organisation What you'll need to succeed This role demands a blend of technical … databases, and application services Ability to build effective working relationships with internal teams and external partners A commitment to equality, integrity, and delivering high-quality, customer-focused solutions Desirable: ITIL Foundation certification Experience in a medium to large-scale public sector environment What you need to do now If you're interested in this role, click 'apply now' to forward More ❯

technical support for Line of Business Applications Managing application upgrades and ensuring systems remain on supported versions Monitoring performance and implementing service improvements Supporting change management and contributing to ITIL-aligned processes Advising on technical strategy and application development Building strong relationships with stakeholders across the organisation What you'll need to succeed This role demands a blend of technical … databases, and application services Ability to build effective working relationships with internal teams and external partners A commitment to equality, integrity, and delivering high-quality, customer-focused solutions Desirable: ITIL Foundation certification Experience in a medium to large-scale public sector environment What you need to do now If you're interested in this role, click 'apply now' to forward More ❯

data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years’ experience as a SAP HANA Administrator. Strong background in database administration, tuning … automation and scripting for database operations. Excellent problem-solving and troubleshooting abilities. Strong communication and collaboration skills. High level of technical competence and attention to detail. Good understanding of ITIL framework and change management. Ability to summarise technical issues for non-technical stakeholders. Desirable Experience Experience with SAP upgrades (S2 to HANA). Exposure to cloud platforms and virtualisation technologies. More ❯

Our client, a global food manufacturing company with a rich heritage and a portfolio of iconic brands, is seeking a talented and motivated Regional Operational Technology Consultant to join their team. Based in the UK with travel to UK sites More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions Palo Alto firewalls ZScaler Cloud Services Microsoft Azure … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions Palo Alto firewalls ZScaler Cloud Services Microsoft Azure … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯

ability to work with pressure, related to resolution timeframes and conflicting/competing priorities that require multi-tasking Desire to learn about new features and technology Understanding of the ITIL framework relating to incidents, problems and the change management life cycle It would be advantageous if you had any of the following (if not we can work on these): Functional … knowledge ERP, HCM or Payroll Java/Groovy Scripts Oracle Apex Oracle Certifications to support your experience to date Previously worked in a Managed Services environment ITIL v4 Foundation certification Equality Statement We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive, collaborative, and rewarding workplace. As a disability confident employer we are More ❯

System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for an Oracle HR Systems Administrator to join the HR … System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL More ❯

System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for an Oracle HR Systems Administrator to join the HR … System Administrator Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, HR System Administration, 2nd Line Support, ITIL More ❯

processes using MOVEit Automation Configure and maintain secure connectivity solutions (SSH, key pairs, SFTP). Handle encrypted data, including applying and managing encryption/decryption processes. Work within an ITIL framework, ensuring strong governance and operational discipline. Use ServiceNow (or similar ticketing systems) to manage incidents, requests, and change workflows. Key Skills & Experience: Strong Moveit Automation/Transfer experience Proven … experience in file transfer management and secure data handling. Strong understanding of security protocols and automation tools. ITIL awareness and familiarity with enterprise service management systems. Excellent troubleshooting and communication skills. If you're an experienced MoveIt Engineer with a passion for secure and efficient data transfer, we'd love to hear from you. Job Type: Temporary Contract length More ❯

processes using MOVEit Automation Configure and maintain secure connectivity solutions (SSH, key pairs, SFTP). Handle encrypted data, including applying and managing encryption/decryption processes. Work within an ITIL framework, ensuring strong governance and operational discipline. Use ServiceNow (or similar ticketing systems) to manage incidents, requests, and change workflows. Key Skills & Experience: Strong Moveit Automation/Transfer experience Proven … experience in file transfer management and secure data handling. Strong understanding of security protocols and automation tools. ITIL awareness and familiarity with enterprise service management systems. Excellent troubleshooting and communication skills. If you're an experienced MoveIt Engineer with a passion for secure and efficient data transfer, we'd love to hear from you. Job Type: Temporary Contract length More ❯

processes using MOVEit Automation Configure and maintain secure connectivity solutions (SSH, key pairs, SFTP). Handle encrypted data, including applying and managing encryption/decryption processes. Work within an ITIL framework, ensuring strong governance and operational discipline. Use ServiceNow (or similar ticketing systems) to manage incidents, requests, and change workflows. Key Skills & Experience: Strong Moveit Automation/Transfer experience Proven … experience in file transfer management and secure data handling. Strong understanding of security protocols and automation tools. ITIL awareness and familiarity with enterprise service management systems. Excellent troubleshooting and communication skills. If you're an experienced MoveIt Engineer with a passion for secure and efficient data transfer, we'd love to hear from you. Job Type: Temporary Contract length More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has been done ServiceNow CSA certification would … and adapting to new requirements as required Assisting with system testing and UAT Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing of best practices and More ❯

of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has been done ServiceNow CSA certification would … and adapting to new requirements as required Assisting with system testing and UAT Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing of best practices and More ❯

of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has been done ServiceNow CSA certification would … and adapting to new requirements as required Assisting with system testing and UAT Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing of best practices and More ❯

implementation service reviews Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and coordinating across … business and IT teams. Excellent stakeholder management, communication, and leadership skills. Strong understanding of HR and Payroll processes and their business critically. Preferred Qualifications - ITIL v3/v4 certification. - Background in Oracle EBS ERP modules. - Familiarity with cloud operations, SaaS service models, and vendor management. This role has been deemed Inside IR35 by the client. Applicants must hold, or be More ❯

implementation service reviews Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and coordinating across … business and IT teams. Excellent stakeholder management, communication, and leadership skills. Strong understanding of HR and Payroll processes and their business critically. Preferred Qualifications - ITIL v3/v4 certification. - Background in Oracle EBS ERP modules. - Familiarity with cloud operations, SaaS service models, and vendor management. This role has been deemed Inside IR35 by the client. Applicants must hold, or be More ❯

for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. This role will require you to be onsite in Bridgend 3 days a week The Role: Manage high-priority and major incidents through to resolution. Assess business … proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK More ❯

for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. This role will require you to be onsite in Bridgend 3 days a week The Role: Manage high-priority and major incidents through to resolution. Assess business … proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood – CPS Group UK More ❯

for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. The role requires 3 days a week onsite in Bridgend. The Role: Manage high-priority and major incidents through to resolution. Assess business impact and urgency of … proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK By applying to this advert you are giving More ❯