of House vendors, you'll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes - particularly Incident, Problem, Change, and Service Level Management - and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable More ❯
of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable More ❯
of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable More ❯
london (city of london), south east england, united kingdom
Ventula Consulting
of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable More ❯
Cyber, Digital and Physical. You'll need to have • Previous experience working with IT Systems in a corporate environment. • Good knowledge of control frameworks such as ISO27001, ITIL (InformationTechnologyInfrastructureLibrary), NIST, IEC 62443 and SABSA. • Good knowledge of Risk Management Methodologies such as ISO27005, IRAM2 and IEC (phone number removed)-2. • Strong technical skills across IT. • Ability More ❯
Cyber, Digital and Physical. You'll need to have • Previous experience working with IT Systems in a corporate environment. • Good knowledge of control frameworks such as ISO27001, ITIL (InformationTechnologyInfrastructureLibrary), NIST, IEC 62443 and SABSA. • Good knowledge of Risk Management Methodologies such as ISO27005, IRAM2 and IEC (phone number removed)-2. • Strong technical skills across IT. • Ability More ❯
within a similar governance and/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (Information Systems Examination Board) And one of the following - ITIL (InformationTechnologyInfrastructureLibrary) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable: Experience of operating in a similar role in wider industry; public sector or MoD. Working More ❯
Alexander Mann Solutions - Public Sector Resourcing
business architecture, and legal and political implications Qualifications . TOGAF (The Open Group Architecture Framework) . ISEB (Information Systems Examination Board) And one of the following . ITIL (InformationTechnologyInfrastructureLibrary) Certification . IT4IT Certification . COBIT (Control Objectives for Information and Related Technologies) Certification . CISSP - Certified Information Systems Security Professional . CISM - Certified Information Security Manager . More ❯
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Inspire People
within a similar governance and/or assurance role. * Experience of writing and reviewing technical design documentation. * ISEB (Information Systems Examination Board) And one of the following - ITIL (InformationTechnologyInfrastructureLibrary) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable: * Experience of operating in a similar role in wider industry; public sector or MOD. * Working More ❯
the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management … position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯
the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management … position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯
the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management … position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯
the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management … position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯
the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management … position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯
london (city of london), south east england, united kingdom
Totum Partners
the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management … position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯
to critical initiatives. Relationship Management: Strong interpersonal skills and experience in managing relationships with team members and management. Delivery and Support Balance: Skilled in balancing delivery with support requirements. ITIL Framework: Experience working within the ITIL framework, including incident, request, change, and problem management processes. SFTP and REST APIs: Proficiency in using SFTP and REST APIs. Cloud Platforms: Experience working More ❯
to critical initiatives. · Relationship Management: Strong interpersonal skills and experience in managing relationships with team members and management. · Delivery and Support Balance: Skilled in balancing delivery with support requirements. · ITIL Framework: Experience working within the ITIL framework, including incident, request, change, and problem management processes. · SFTP and REST APIs: Proficiency in using SFTP and REST APIs. · Cloud Platforms: Experience working More ❯
to critical initiatives. · Relationship Management: Strong interpersonal skills and experience in managing relationships with team members and management. · Delivery and Support Balance: Skilled in balancing delivery with support requirements. · ITIL Framework: Experience working within the ITIL framework, including incident, request, change, and problem management processes. · SFTP and REST APIs: Proficiency in using SFTP and REST APIs. · Cloud Platforms: Experience working More ❯
warrington, cheshire, north west england, united kingdom
Hydrogen Group
to critical initiatives. · Relationship Management: Strong interpersonal skills and experience in managing relationships with team members and management. · Delivery and Support Balance: Skilled in balancing delivery with support requirements. · ITIL Framework: Experience working within the ITIL framework, including incident, request, change, and problem management processes. · SFTP and REST APIs: Proficiency in using SFTP and REST APIs. · Cloud Platforms: Experience working More ❯
to critical initiatives. · Relationship Management: Strong interpersonal skills and experience in managing relationships with team members and management. · Delivery and Support Balance: Skilled in balancing delivery with support requirements. · ITIL Framework: Experience working within the ITIL framework, including incident, request, change, and problem management processes. · SFTP and REST APIs: Proficiency in using SFTP and REST APIs. · Cloud Platforms: Experience working More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management with practical More ❯
business transformation; manage risk, adoption and benefits realisation. Embed governance, risk management and benefits tracking across the change lifecycle. Establish technology risk frameworks; lead GDPR, cybersecurity and IT governance (ITIL, COBIT). Set and improve delivery standards across the pipeline; champion Agile, DevOps and Lean. Monitor policy, tech and societal trends; inform investment choices and partnership opportunities. Convene planning forums … teams delivering transformation and IT-enabled change. Deep understanding of digital transformation and how to leverage it for operational resilience and growth. Strong grasp of IT governance and compliance (ITIL, COBIT, GDPR) and cybersecurity practices. Experience running PoCs and working with external partners (vendors, technology providers, consultants). Credible senior stakeholder management, including suppliers, delivery partners and regulators. Data-driven … portfolio management using objectives, KPIs/OKRs and performance dashboards. Useful extras Certifications: CSM/ACP, TOGAF, ITIL/COBIT, PMP/PRINCE2. Emerging tech familiarity: cloud, AI/ML, big data, IoT, blockchain. Sector background in nonprofit, public sector or mission-driven organisations. More ❯
all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line with ITIL best practice. To comply with Ricoh and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of … standard applications and operating systems Experience of providing hardware break fix services across standard desktop/laptop environments Experience of providing network support services across standard network environments General ITIL - Foundation or the appropriate on the job experience Good organizer, priority driven, and able to multi-task to meet service priorities Methodical with attention to detail, but prepared to meet More ❯
Kingston upon Hull, City of Kingston upon Hull, East Riding of Yorkshire, United Kingdom
Ricoh
all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line with ITIL best practice. To comply with Ricoh and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of … standard applications and operating systems Experience of providing hardware break fix services across standard desktop/laptop environments Experience of providing network support services across standard network environments General ITIL - Foundation or the appropriate on the job experience Good organiser, priority driven, and able to multi-task to meet service priorities Methodical with attention to detail, but prepared to meet More ❯
analyze, and report on defects to enable effective mitigation. Drive continuous improvement and automation within our Test and Validation processes. What You'll Bring: Mandatory: Significant experience in an ITIL-based environment. Mandatory: In-depth knowledge of the Managed Customer Solutions landscape. Mandatory: Strong understanding of Test & Validation processes. Mandatory: The ability to obtain security clearance (from SC to DV … . ISTQB Foundation and ITIL v3/4 Foundation qualifications are required. If you are a quality-driven professional with the resilience and optimism to help us move forward, we offer unrivalled personal development and a wealth of opportunities to grow. Randstad Technologies is acting as an Employment Business in relation to this vacancy. More ❯