Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »
a managed services environment. Some experience in an applications management, support or development role. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information Location: This role can be delivered in a hybrid nature from one more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
Lincoln, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
In Technology Group Limited
looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT skills · Communication skills · SQL Support · Troubleshooting · Helpdesk/SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established private healthcare more »
You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the more »
in person or remotely Diagnosing and solving technical issues including network connectivity, software and hardware Manage service requests, through the ticketing system adhering to SLA's Installing and configuring computer hardware operating systems and applications Administration tasks using Active Directory, Azure and exchange. Manage and monitor email security filtering Maintain more »
in person or remotely Diagnosing and solving technical issues including network connectivity, software and hardware Manage service requests, through the ticketing system adhering to SLA's Installing and configuring computer hardware operating systems and applications Administration tasks using Active Directory, Azure and exchange. Manage and monitor email security filtering Maintain more »
Southend on Sea, Southchurch Village, Essex, United Kingdom Hybrid / WFH Options
One to One Personnel
Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA’s. Skills & Experienced required Organisational skills Attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask Communicate with users at all more »
where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »
confident manner demonstrating excellent internal and external customer communication skills • Achieve high levels of customer satisfaction • Author processes and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Represent the 3rd line team from a Linux perspective in more »
confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Tarmac Trading Limited
GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »
setup computers, set up emails and use Active Directory to manage and set up user accounts. Attend and manage incidents and problem tickets within SLA’s, Supporting the teaching, operation teams and the pupils across the school. 1st & 2nd Line Support Engineer – Hitchin - £22,000 to £30,000. To discuss more »
client hardware * Experience of supporting updates and/or roll-outs for client applications and training of users as needed * Ability to work to SLA's & KPIs * Ability to prioritise and managing workload and projects * Ability to establish good working relationships with clients and customers Skills & Experience: * Experience with Active more »
support queries. Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change more »
incidents/service requests within ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with more »
internal stakeholders · Form pat of an on call rota · Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »
internal stakeholders · Form pat of an on call rota · Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »
internal stakeholders Form pat of an on call rota Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Ltd
ability to motivate and inspire a team. You have a proven ability to manage service desk teams, including defining and measuring KPI's and SLA's. You have knowledge of ITSM Service Desk Tooling. You have excellent communication and interpersonal skills, with the ability to build effective relationships at all more »
meticulous attention to detail Administration and organisational skills Excellent customer relations and interpersonal skills Ability to take responsibility Ability to multi task and meet SLA based deadlines Ability to work on own initiatives, whilst part of a larger service delivery team Additional requirements/Advantages: Experience of incident based ticketing more »
Employment Type: Permanent
Salary: £25000 - £30000/annum Uncapped OTE circa £90k
tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »
of our Fibre Clients on request. • Sourcing stock at short notice. • Liaising with other departments to allow for Fibre jobs to be undertaken within SLA’s. • Covering Jeopardy jobs and providing clients with information regarding completed work vs jobs that may rescheduling/fail. • Dealing with escalations and finding the more »
