Who we are A Managed Security Service Provider (MSSP) with a wealth of experience gained in the Defence and Commercial sectors. We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services. Our suite of services blends together best-in-breed … Customer focus that enables us to become our Customers’ trusted partner. Role Description Talion is looking for an individual to take responsibility for the delivery of several of our Managed Security Service contracts to ensure that we meet Client expectations whilst delivering in line with budget and quality … standards. They will act as the Client’s key point of contact for the Service and as their advocate to the internal teams. Our Technical Service Managers (TSM) produce Service performance reports, oversee incidents, problems and changes on the Service and provide escalation points for both more »
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a ServiceDelivery Manager to join our NHS Workforce Recruitment Services team. In this role you will provide clear leadership, be a change champion, and … demonstrate flexibility while influencing others to work collaboratively. You will play a key role in creating sustainable improvements in both performance and servicedelivery for Workforce Recruitment Services. We have NHSBSA bases in Newcastle Upon Tyne, Wakefield, Fleetwood, Middlebrook and Eastbourne. Your base location would be closest to … people who are dedicated to making positive changes to support healthcare related recruitment. What do we offer? 27 days leave (increasing with length of service) and 8 bank holidays Flexible working (we're happy to discuss options such as compressed hours) Hybrid working (we are currently working largely remotely more »
Job Title: ServiceDelivery Practitioner Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £44,000 + dependant on skills and experience What you'll be doing: Ensure Service Acceptance/Transition for the Product Fulfilment function within IM&T Contribute to Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion Continual Service Improvement and Service Automation Minimise Service-Related Risks Your skills … and experiences: Essential: Experience of all aspects of ServiceDelivery ideally within a large organisation, and ideally experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (Configuration Management Database) and their application (e.g. more »
ServiceDelivery Manager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on servicedelivery performance to top management and the operations manager. … Facilitate effective communication between clients and the servicedelivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and more »
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced ServiceDelivery/Support Manager to lead the servicedelivery and support desk for … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and servicedelivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a … strong background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the servicedelivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »
The Service Desk Apprentice is at the beginning of the ICT journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined … by Service Level Agreements. Role To undertake training as deemed fit for the role To be shadowed/mentored by other members of the ICT team to enable knowledge transfer To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT servicedelivery Assist in the problem solving ICT Service Desk incidents and service requests Developing to perform ICT Service Desk function to ITIL standards and Service Levels Support the ICT Service Desk for the day to day delivery of all Company and Client more »
Excellent opportunity for ServiceDelivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End … User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities ServiceDelivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any servicedelivery issues Responsible for maintaining a healthy relationship … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »
ServiceDelivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of … services in line with the organisation’s goals and customer expectations, developing service strategies, defining service levels, monitoring performance of servicedelivery and identifying and implementing service improvements. The right person will have a good mix of: Servicedelivery or operations management experience more »
Salary: £71,760 Join Our Team as a ServiceDelivery Manager! Are you ready to take the lead in ensuring top-notch servicedelivery and maintenance in the housing sector? We're seeking a dynamic and dedicated ServiceDelivery Manager to oversee the daily … operations in a defined area, delivering quality service to our customers and enhancing MTVH's reputation. Key Responsibilities and Outcomes: Deliver high-quality maintenance services in line with business objectives and targets across all our work streams. Plan, execute, control, and monitor day-to-day operations to meet performance … with health and safety regulations and external accreditation requirements. Promote a culture of continuous improvement, cost reduction, and value for money. Foster excellent customer service and collaborate with colleagues to provide integrated solutions. Make prompt and informed decisions to drive the company's competitiveness. Instill energy and dynamism into more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
ServiceDelivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of ServiceDelivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake servicedelivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »
Hoddesdon, Hertfordshire, South East, United Kingdom
DTG Global Ltd
IT ServiceDelivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the organisations goals and customer expectations, developing service strategies, defining service levels, monitoring performance of servicedelivery and identifying and implementing service improvements. The right person will have a good mix of: Servicedelivery or operations management more »
Head of Incident Management & Service Operations - Hybrid, London based A Head of Incident Management & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the … of the role You will be responsible for leading and managing the processes, teams, and technologies that ensure the effective resolution of incidents, the delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key … ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations delivery including event, incident, problem and change, ensuring flawless servicedelivery (including the Global IT more »
Employment Type: Permanent
Salary: £110000 - £135000/annum Excellent bonus and benefits
Job summary Data Warehouse Manager & BI Business Partner As Data Warehouse Manager you will be responsible and accountable for the servicedelivery, maintenance and continual improvement of a fit for purpose complex Data Warehouse. You will be responsible for the maintenance and development of the Trust's Commissioning … for the maintenance and development of a number of reports and dashboards, requiring advanced QlikView skills. Business intelligence and analytics is pivotal to the delivery of high-quality efficient healthcare provision. The Business Intelligence Team provides analysis and insights to support the Trust in using information to support effective … of all decision making, enabling better outcomes that make a real difference to people. Main duties of the job Responsible and accountable for the servicedelivery, maintenance and continual improvement of a fit for purpose complex Data Warehouse. Responsible for the weekly/bi-monthly processes to produce more »
want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented ServiceDelivery Analyst to join our dynamic team at eflow Global. The ServiceDelivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) ServiceDelivery Analyst (Current Role): Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »
Overview: Are you a visionary leader with a passion for delivering high-quality clinical services? Our client is seeking a dynamic and experienced Clinical ServiceDelivery Manager to lead their clinical team and drive excellence in patient care. If you have a proven track record of leadership, strategic … dedicated to delivering exceptional care and support to our clients and patients. They are committed to ensuring the highest standards of clinical excellence and servicedelivery in all aspects of our operations. If you are a dedicated healthcare professional with a passion for delivering exceptional clinical services and … driving operational excellence, we invite you to apply now! Responsibilities: Clinical Service Oversight: Collaborate closely with the senior management team to ensure all clinical elements of contracted services are met. Take responsibility for ensuring that our clinical team, both in-house and contracted clinicians, deliver services of the highest more »
to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Must be … a UK Citizen OR have been in the UK for 5 years Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring … seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. more »
Job DescriptionCognizant has an exciting opportunity for an experienced and collaborative ServiceDelivery Lead to join our inclusive and thriving team. This full-time ServiceDelivery Lead role is based in Leeds. As a ServiceDelivery Lead, you will manage field and deskside services … teams spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies.Here are some key responsibilities you could expect to do:To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed … customer expectations.RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies.Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client.Partner with Service desk and UX command center team.Collaborates with Customer more »
Cognizant has an exciting opportunity for an experienced and collaborative ServiceDelivery Lead to join our inclusive and thriving team. This full-time ServiceDelivery Lead role is based in Leeds. As a ServiceDelivery Lead, you will manage field and deskside services teams … spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed … customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center more »
This exciting new role of Head of Customer Excellence and ServiceDelivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and professional servicedelivery approach, customer account management and supporting infrastructure, service performance delivery/improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function. You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed … at building Finance’s customer servicedelivery strategy, capabilities assessment, training needs and driving the culture change for putting the ‘customer at the heart of the Finance Division’. This functionality will then become an embedded, live component of the Finance Division’s operating model. Role Purpose The more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and servicedelivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »
Job Title: ServiceDelivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a ServiceDelivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview: The ServiceDelivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service to our … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »
Leicester, Leicestershire, East Midlands, United Kingdom
Network Plus Services Limited
ServiceDelivery Manager Our Role As a ServiceDelivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the ServiceDelivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »
Job DescriptionKey Responsibilities:The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels.Must understand the overall setup of IT Services and roles played by various Service ProvidersMust understand the … work as agreed in SOWBuild the SIAM Target Operating Model, align roles, interfaces with the relating functionsAnalyse, understand and continuously manage interdependencies within the Service Providers for smooth OperationsEstablish and maintain strong, productive and collaborative relationships with the Service ProvidersUnderstand business drivers, customer strategy and act as a … face of the customer to the Service ProvidersHandle Dispute Management & Escalation Management to ensure smooth OperationsIdentify potential risks proactively and highlight with Customer & Service Providers for timely mitigationEnsure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to more »
enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with servicedelivery to ensure exceptional service is being delivered to HNW and UHNW members. They will collaborate with Ten’s most senior Lifestyle … Managers, Team Managers and ServiceDelivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global … individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about more »
West Midlands Ambulance Service University NHS Foundation Trust
Job summary West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference. The Trust is currently under-represented in terms of people from BME backgrounds … to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers. Main duties of the job An exciting opportunity has become available for a fixed term Telecommunications Engineer to join our well established team … UK driving licence and access to a vehicle is essential. If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or more »